Acorn House

63 Hayes Lane, Kenley CR8 5JR
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9.3 25 Reviews
  • Acorn House, Kenley
Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents.

The aim of the home's skilled care team is to achieve high standards of care, using efficient techniques, while maintaining a good living environment and sense of independence for those involved.

The staff at Acorn House arrange musical entertainers for residents who wish to get involved as well as many outings to various places of interest.

Please contact the home for details.

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Care Provided by Acorn House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mathu Pradeeskar (Home Manager)
  • Admission Criteria
    • age over 65 Residential/Dementia/Frailty
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Acorn House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,000
    • Self-Funded Residential Dementia Care £950 – £1,000
    • RESPITE Self-Funded Residential Care £900 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,000
  • (these prices are only a guideline, please contact Acorn House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Private Care Park


Acorn House Reviews (25)

Total of 25, showing 1-20
9.3

Acorn House has a Review Score of 9.3 (9.286) out of 10, based on 9 reviews in the last 2 years. Over all time Acorn House has 25 reviews.

Overall Experience

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Date Published

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Review from M L (Son-in-law of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first viewed the home in April 2024 our first impression was it was old. The furniture, well fare facilities are all small. The home was well-used but is in need of redecoration and refurbishment, modernising as everything looks 2nd hand. The home itself is secure, and access control is well
managed, making it safe so guests can't just walk off. All the staff are very attentive to everyone, showing lots of care for their needs. It's a very challenging home to work in. There is lots of visible maintenance just that needs fixing. The food is all good and fresh and smells great. The manager is very nice as are all the staff there.

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Review from C L (Friend of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and his wife were the victims of very unfortunate circumstances and are now living at Acorn House, extremely happily.
The staff are wonderfully attentive. Thanks to all involved.

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Review from C T (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy and likes her bedroom. She loves the garden. The staff are nice and helpful. Mum says that she likes the care home. It would be helpful to know what activities Mum joins in with if any.

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Review from Edward M (Husband of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the friendly, dedicated care staff and management of Acorn House. My wife is cared for with love, compassion and dignity by all. Nothing is too much trouble. Recent improvements to the fabric of the building although of secondary importance to the care given are a great
improvement and much appreciated.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, it means a lot to us. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.


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Review from Angela Y (Friend of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and treat them with respect.

Reply from Mathu Pradees, Manager at Acorn House

Thank you so much for taking the time to let us know how you feel. We truly appreciate your kind words and it reinforces our team's commitment to providing exceptional care and support to your loved ones.
Kind regards.


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Review from D D (Granddaughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely conscientious. They are attentive to the needs of residents and create a welcoming and positive environment. The manager was really professional and helpful with all my nan's needs. She will be communicating with the family about any occurrences. I am glad my nan is in a safe
place and looked after very well.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, it means a lot to us. Thank you very much. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.


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Review from A T (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions, the home looks a little tied; however, do not judge a book by its cover! Inside, the reception area is bright and welcoming. The conservatory is nicely decorated, quiet room and dining area. My father's room is large, bright and airy, with ample furniture. The staff are amazing, from
management, nurses and kitchen staff. They patiently answered all my questions. Nothing was too much trouble. Acorn House is a very warm, friendly place where the residents are treated like family. Nothing is rushed, and everything is done with kindness and a smile. Ongoing improvements in the house are underway. Highly recommend.

Reply from Mathu Pradees, Manager at Acorn House

Thank you very much; I am very happy that you liked our services.


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Review from A P (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very professional and caring when dealing with Dad who because of his difficult behaviour is not easy to manage. They are always available to chat to about any worries we might have and treat Dad as an individual and not just a service user.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feed back, I am glad that you are happy with our service.


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Review from P G (Husband of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife really enjoyed her stay at your home. I too noticed your staff and management looked after my wife very well. The manager, carers and other staff were very kind and their behaviour was very satisfactory.

Reply from Mathu Pradeeskar, Manager at Acorn House

Thank you for the feedback, I am glad that you are happy.


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Review from Derek S (Husband of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred from hospital on 16th November after 5 days in A&E Serious Injuries Unit. She is very happy and settled in Acorn House being cared for. Family visit regularly in very calm surroundings with staff who care.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, Acorn House is happy that you are happy with our care service!


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Review from Craig S (Son of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into the care home in August 2022. She has settled in very well and always seems happy when we visit. The staff are always very friendly and accommodating allowing us to visit at hours that coincide with my working hours. The home always appears clean and the food is varied and my mother
seems to enjoy the selection. Overall I am happy with our decision to move her here.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback. We are glad that you are totally satisfied with your mother's care.


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Review from Amanda W (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been very happy at Acorn House care home. The staff are friendly and attentive. They made a big fuss of him on his birthday. I too am happy with the care he has received.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for the feedback, I am glad that you are happy with our service.


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Review from Nicolette E (Daughter-in-law of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience every time I visit. She is clean and tidy and always happy, She is very well looked after by wonderful hard-working staff. The staff and manager make us feel very welcomed. Even pausing their meetings to greet us. We are always offered tea and biscuits with a smile. Nothing is
too much for them and queries are sorted quickly. A lovely home!

Reply from Mathu Pradees, Manager at Acorn House

Thank you for your appreciation, we are glad that you are happy with our services.


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Review from P S (Husband of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home continues to impress me. My wife has dementia and has been in the home for almost 3 years. I have nothing but praise for the way she is treated. I know that she is content and therefore so am I. The staff are lovely and go to great lengths to help us live as normal a life as possible. For
example, recognising and helping us to celebrate significant events eg anniversaries and special birthdays.

Reply from Mathu Pradees, Manager at Acorn House

Lovely to hear this feedback, we are happy that you are appreciating our service of care.


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Review from R C (Brother of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my brother's residency at Acorn House. The staff and management are professional, helpful and caring. My brother has many medical needs which the staff deal with efficiently. The home is clean and welcoming and because of my brother's condition, I always find the staff very accommodating
regarding my visits. I would like to thank all the team at Acorn House for their continued care of my brother.

Reply from Mathu Pradees, Manager at Acorn House

Thank you for your feedback that you are happy with our service of care.


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Review from Lorraine F (Wife of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I took my husband to Acorn House for respite, we were greeted so warmly and found the staff to be very caring. My husband has now been placed permanently at Acorn House and I have found the manager and all her staff to be very understanding and very keen to make sure all his needs
are met. I miss my husband very much and know this is a transition period for me. They have also been very comforting and reassuring to me. Even though I miss him so much I know when I leave him he will be well looked after.

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Review from Elsa J (Daughter of Resident) published on 19 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid times the home has been excellent in their infection control. They have managed to keep all residents protected against the virus and the residents (my mum especially) has appeared extremely happy in how the staff have cared for her. I was able to have regular contact with my mum on video
chat and it was comforting to see that she was been well looked after.
With restrictions being lifted, it has been a joy to return back to visiting my mum and once again, the staff have been very efficient with testing visitors before allowing us access to visits.
Throughout this time, the communication between staff and myself has been excellent, I have always felt that I have been kept up to date with everything to do with my mum and her care.
As always, it is a pleasure to visit Acorn House as the atmosphere is very much like a family environment. The staff show care, compassion, dignity and love to all the residents and this is very commendable.

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Review from Melanie B (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not fault the care, the hygiene, the food quality, the staff support or the efficient and professional leadership of this care home.
We have had three close relatives living in residential care over the years in various homes, and we are familiar with a number of care providers and supporting
living homes.
Acorn House stands out as the best. First-class professionalism. This is a rare find and needs to be recognised by the regulators.

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Review from David D (Brother of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given. It seems to be really friendly place. Lovely caring people.

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Review from Eric W (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and polite. Have taken great care of my father. The room and facilities are just right for him. He looks so much better now than when he was in the hospital. Thank you to all the staff.

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Current Review Score: 9.3 (9.286)

Overview of Review Score

The Review Score of 9.3 (9.286) out of 10 for Acorn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.386 for Acorn House is calculated as follows: ( (52 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 101 Ratings = 4.386

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Acorn House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Acorn House

What types of Care is Acorn House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Acorn House have?

There are 31 Single Rooms.

What are the Facilities & Services at Acorn House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acorn House to the centre of Kenley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.