Acorn House

63 Hayes Lane, Kenley CR8 5JR
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9.3 25 Reviews
  • Acorn House, Kenley
Acorn House is one of three residential facilities from Medicrest Ltd, a service twinned with the nearby Acorn Lodge and dedicated to answering the care provision needs of up to twenty seven residents.

The aim of the home's skilled care team is to achieve high standards of care, using efficient techniques, while maintaining a good living environment and sense of independence for those involved.

The staff at Acorn House arrange musical entertainers for residents who wish to get involved as well as many outings to various places of interest.

Please contact the home for details.

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Care Provided by Acorn House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mathu Pradeeskar (Home Manager)
  • Admission Criteria
    • age over 65 Residential/Dementia/Frailty
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Acorn House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,000
    • Self-Funded Residential Dementia Care £950 – £1,000
    • RESPITE Self-Funded Residential Care £900 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,000
  • (these prices are only a guideline, please contact Acorn House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Private Care Park


Acorn House Reviews (25)

Total of 25, showing 21-25
9.3

Acorn House has a Review Score of 9.3 (9.286) out of 10, based on 9 reviews in the last 2 years. Over all time Acorn House has 25 reviews.

Overall Experience

  • 12
  • 12
  • 1
  • 0
  • 0

Date Published

25
0
4
9
16

Review from P B (Brother of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given to my brother. A very caring staff who have provided a lovely atmosphere for my brother's care.

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Review from Amanda B (Daughter of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive, kind and helpful with referrals.

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Review from F G (Wife of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my husband's care. The staff are kind and he seems happy. They take him out which he needs and he is clean, fed and taken care of.

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Review from Maurice C (Son of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel the residents spend too much time sitting and being inactive. I feel the residents should have more exercise and outdoor activities, e.g. trips and making better use of the gardens. Care staff are generally very good.

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Review from Mark H (Friend of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is always cared for in the best possible way, he is always clean and well dressed and looks calm and relaxed.
The staff are kind and helpful and very supportive.

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Current Review Score: 9.3 (9.286)

Overview of Review Score

The Review Score of 9.3 (9.286) out of 10 for Acorn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.386 for Acorn House is calculated as follows: ( (52 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 101 Ratings = 4.386

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Acorn House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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