Acorn Lodge Care Home

14 Abbots Lane, Kenley CR8 5JH
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9.7 38 Reviews
  • Acorn Lodge Care Home, Kenley
Acorn Lodge is a thirty-six room care home that looks to respect the independence and dignity of residents throughout their time in care, while maintaining efficient services and sound healthcare practice.

Staff's extensive caring expertise can also be sourced for temporary respite needs, where a pleasant social atmosphere and surroundings can help to achieve effective recovery techniques.

En-suite rooms are available and all rooms have television points and are open to residents who wish to bring their own personal items or furnishings.

Staff at Acorn Lodge arrange many musical entertainers for residents who wish to get involved as well as many outings to various places of interest.

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Care Provided by Acorn Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mercy Ampaw and Sony Yohannan (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Acorn Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Acorn Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acorn Lodge Care Home Reviews (38)

Total of 38, showing 1-20
9.7

Acorn Lodge Care Home has a Review Score of 9.7 (9.711) out of 10, based on 27 reviews in the last 2 years. Over all time Acorn Lodge Care Home has 38 reviews.

Overall Experience

  • 26
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Date Published

38
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11

Review from Loraine W (Cousin of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Lodge. Looks after and cares for my cousin, so well, The carers are so caring and always have the time to discuss anything that needs to be discussed whether it's health, or well being.
The home itself is kept clean at all times, maybe Just need to be a re-paint in the rooms, I do appreciate
this is difficult as residents are living in.
Over all I'm very happy with her care.

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Review from V S (Granddaughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my grandmother's care home. Since my grandmother arrived here, she has been well looked after, always well fed and always clean. The staff have been amazing, always friendly and polite. I myself give the care home 10 out of 10.

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Review from J S (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and treat Mum with care and respect.
Always happy in their work.
I feel at ease knowing Mum is being cared for every day.
Thank you again to all the staff.

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Review from M S (Wife of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for. He is happy and settled. Carers make him feel at home and comfortable. We as a family are very content with the care he gets. Thanks to the personnel working in this care home.

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Review from K A (Grandson of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acorn Lodge are all pleasant, respectful, polite and very caring. My grandfather is in good hands and our minds are at peace knowing he is being properly looked after. The home is clean and the food (according to my grandfather) is extremely good. Thank you to all at Acorn Lodge and God
bless you all.

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Review from Lucy C (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the kind staff who organised our mother's 90th birthday. We appreciate how nice and clean the visitor's room is now. Thank you for hosting us to have a lovely birthday tea party. Also for the great annual summer BBQ party. Thank you for looking after her so well.

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Review from L F (Son of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy and well cared for by friendly staff.
He enjoyed the annual barbeque, the delicious food and great entertainment.

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Review from M B (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Acorn Lodge for 4 years and is being well looked after. The staff are kind and look after Mum well.
When I visit the residential home Mum is always pleased to see me. The staff always tell me if Mum is unwell.
It would be nice if families could visit in the lounge instead of in the
bedrooms.

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Review from Angela E (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Acorn Lodge for around 4 months now and I couldn't be any more pleased with the care she has received. The staff are friendly and extremely patient/considerate of my mum's needs. She is always clean and well-presented, she is eating well and seems so much happier now. There are lots
of activities for the residents and regular on-site visits from dentists/hairdressers. The management is very responsive to any queries and it's clear they care for the residents. Thank you!

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Review from J W (Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived at Acorn Lodge on 12th January 2024 - the managerial staff warmly welcomed me (and my niece who accompanied me to see me safely settled in at Acorn Lodge) with sandwiches and cups of tea for both of us which was very appreciated. We were seated in two comfortable chairs to relax whilst we had
a chance to take in where we had come. I was shown my room which was delightful and very soon discovered Acorn Lodge had an excellent staff to keep our spirits satisfied. The carers have long days and nights to attend to the residents who need them but deal with this. A lovely service is offered and this too is appreciated.

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Review from L H (Son of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience with staff members I can only say good things, they treat my father very well. His room is always tidy and clean. He is always well-presented in clean clothes and freshly showered. They treat him with the utmost respect and always have a good laugh and joke with him.

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Review from K A (Granddaughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Acorn Lodge are very welcoming and consider the residents as their own. They treat the residents with the utmost respect and care. They are very attentive to the resident's needs. Acorn Lodge is maintained and cleanliness is to a high standard. Staff have made all efforts to make Acorn
Losge feel like an actual home to which residents are more than comforted as opposed to feeling clinical. Thank you for all the efforts put into caring for my grandfather.

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Review from J D (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems well cared for. She is clean and her hair and nails always look lovely. The staff are very kind and friendly.

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Review from J F (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean, neat and tidy with a cosy 'home' feel. The staff are always welcoming, there are no set visiting hours which I feel gives confidence in the continued high standard that I know.

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Review from E D (Son of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very helpful. My dad's very happy and in good hands. Clearly, the staff at Acorn Lodge Care Home are great at what they do.

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Review from Antony F (Son of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, my mother is always clean tidy and content.

Reply from Mercy Ampaw, Manager at Acorn Lodge Care Home

Thank you so much for your support. It means a lot that you took the time out of your busy schedule to spend some time doing the review. Thank you!


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Review from Lindsay M (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the summer barbeque, and it was lovely, good food and great entertainment. I love all the staff here - so nice to my mum. I cannot fault them. Mum always looks clean and tidy, with clean nails, etc.

Reply from Mercy Ampaw, Manager at Acorn Lodge Care Home

Thank you so much for your support
It means a lot that you took the time out of your busy schedule to spend some time doing the review. Thank you!


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Review from Yvonne O (Daughter-in-law of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always fine my mother-in-law clean and smelling nice.
Staff are always pleasant and friendly.

Reply from Mercy Ampaw, Manager at Acorn Lodge Care Home

Thank you so much for your support
It means a lot that you took the time out of your busy schedule to spend some time doing the review. Thank you!


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Review from Andrew P (Son of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all know my father well and take care of all his needs. He seems to be settling well, and I would like to thank management and staff for making this possible.

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Review from A R (Sister of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel it is very well-managed, genuinely caring staff and I get the impression that each member of staff knows exactly what they can and can't do. If they "can't do" they will immediately consult the manager on duty.
They are always polite and most helpful. In short - well-trained.

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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Acorn Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Acorn Lodge Care Home is calculated as follows: ( (236 Excellents x 5) + (79 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 322 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Lodge Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Acorn Lodge Care Home

What types of Care is Acorn Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn Lodge Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Acorn Lodge Care Home have?

There are 39 Single Rooms.

What are the Facilities & Services at Acorn Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Acorn Lodge Care Home to the centre of Kenley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.