Acorn Lodge Care Home

14 Abbots Lane, Kenley CR8 5JH
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9.7 40 Reviews
  • Acorn Lodge Care Home, Kenley
Acorn Lodge is a thirty-six room care home that looks to respect the independence and dignity of residents throughout their time in care, while maintaining efficient services and sound healthcare practice.

Staff's extensive caring expertise can also be sourced for temporary respite needs, where a pleasant social atmosphere and surroundings can help to achieve effective recovery techniques.

En-suite rooms are available and all rooms have television points and are open to residents who wish to bring their own personal items or furnishings.

Staff at Acorn Lodge arrange many musical entertainers for residents who wish to get involved as well as many outings to various places of interest.

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Care Provided by Acorn Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mercy Ampaw and Sony Yohannan (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Acorn Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Acorn Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acorn Lodge Care Home Reviews (40)

Total of 40, showing 21-40
9.7

Acorn Lodge Care Home has a Review Score of 9.7 (9.702) out of 10, based on 29 reviews in the last 2 years. Over all time Acorn Lodge Care Home has 40 reviews.

Overall Experience

  • 27
  • 12
  • 1
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  • 0

Date Published

40
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11

Review from Andrew P (Son of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all know my father well and take care of all his needs. He seems to be settling well, and I would like to thank management and staff for making this possible.

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Review from A R (Sister of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel it is very well-managed, genuinely caring staff and I get the impression that each member of staff knows exactly what they can and can't do. If they "can't do" they will immediately consult the manager on duty.
They are always polite and most helpful. In short - well-trained.

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Review from M D (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy with his stay at Acorn Lodge Care home. He says he has a good routine and the carers make sure he has his medications and meals on time. We have found the staff and management to be personable, polite and friendly. They are easy to approach for queries or comments. The facility is
kept clean. Overall, good experience at Acorn Lodge.

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Review from Sreejata D (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everyone polite and efficient.
Only once have I experienced my mum in a messy state when she had soiled herself and she was brought to see me. I think the carer was very new. A very experienced carer noticed and immediately got her cleaned and brought her back looking and smelling fresh.
Otherwise, the carers are always very good.
I appreciate the immense hard work they all do.

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Review from D P (Grandson of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has been at acorn lodge for over two years. We really appreciate the care and support they provide to my grandmother.

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Review from C B (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives the best care. He is always clean and well kept. He always tells me how everybody here is so helpful. All the staff are friendly and treat my dad with respect. I am kept informed of any changes in Dad's health, mood and eating habits. I feel I am involved in every aspect of Dad's care.
The home is like an extension of family for my dad. Thank you to all staff.

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Review from S K (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfactory. My dad is well looked after, healthy and clean by polite courteous staff and care persons. The family are very thankful to all at Acorn Lodge.

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Review from S S (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, good care service.

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Review from T C (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad's arrival, the staff have been caring and professional. Communication has been good and Dad has been treated with dignity. We feel he is cared for and feel relieved that he is safe a secure.
We're very grateful to have peace of mind when it comes to Dad's overall care.

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Review from Reteesh P (Son of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff look after my mum like family. The staff are extremely friendly. Mum loves all the food too.

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Review from R L (Wife of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was out into this home after his stay in hospital. I think we have been very lucky, the staff have been very caring and helpful. My husband has always looked clean and tidy. My husband hasn't always been the easiest to look after but I feel he is looked after very well.

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Review from D L (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My interaction with staff members has been good. The staff are always pleasant and helpful. However, it is perhaps my father's experience that is more relevant and since he suffers from dementia, it is difficult to know whether there is in truth any basis for complaints that he has reported.

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Review from David H (Son of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and everyone is friendly.

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Review from Rosemarie S (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and give us great confidence in the level of care mum is receiving. The environment is clean and comforting. We see that there are activities and there are celebrations on her birthday. Mum also receives regular check-ups for her health ie diabetes. Overall the family are
comforted that Mum has the best care.

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Review from D B (Wife of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had Alzheimer's disease and was admitted to Acorn Lodge after he'd been hospitalised after a stroke and heart attack. He was treated with care and dignity even though staff were under great pressure due to covid19 restrictions. I wasn't able to see his room or all of the facilities, but I
know that he was happy and at ease whenever I went to see him. He was able to get far better care in a home that had trained staff. He also had more company than he'd have at home.

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Review from Sadik H (Son of Resident) published on 31 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

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Review from Sandra H (Daughter of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff. Thank you for all the help.

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Review from Carole S (Daughter of Resident) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, caring home always looking after mum's needs asking if mum needs anything. Giving plenty of liquids and checking if eating properly.

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Review from S C B (Sister of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home very friendly. Run well and not too regimented. Management and staff are aware that this is the resident's home and therefore they must be allowed to treat it as such as far as is possible.

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Review from Alexis E (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While only with Acorn Lodge for four months, we found this to be a very positive experience for dad and family. Staff were very affectionate to dad, they grew to know him/his character very quickly, treating him as an individual and responding to his needs. There was an excellent variety of activities,
including at weekends. The opportunity to visit different environments (the pub, café, library, sensory room etc) provided good stimulus. Communications between staff and with family were excellent. It would be good to see displays of activities (photos) so visitors get a feel of the positive work. Good home cooked meals too.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Acorn Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Acorn Lodge Care Home is calculated as follows: ( (250 Excellents x 5) + (89 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 346 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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