Alexander House Residential Care Home Wimbledon

12 Clifton Road, Ridgway, Wimbledon, London SW19 4QT
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9.6 39 Reviews
  • Alexander House Residential Care Home Wimbledon, London
The service is part of Keychange charity and welcomes people with all faiths or no faiths; all will find a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers.

Dignity, encouraging independence and involving family and friends are part of the soul of Alexander House and the staff hope that these values are echoed in the recommendations received from families and professionals alike.

5-star food selection. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all dietary needs. Soon after a new person arrives at the home, staff discuss personal preferences and dietary requirements.

Accommodation includes en-suite bedrooms, spacious interiors and landscaped gardens. People living at Alexander House are welcome to personalise rooms to maximise the feeling of belonging.

A beautiful garden is easily accessible to the people who live at the home, always encouraging the residents to live an active and independent life as possible.

The home achieves this by creating a mix of activities such as yoga, gardening, cinema, arts and crafts, chair exercises, bingo, organising a packed calendar of events and occasions.

In addition, Alexander House provides:
• Electronic MAR (Medicine Administration Record) to ensure meds are administered reliably.
• PCS (Person Centred Software): an electronic care planning system providing online care updates for family members and the best quality of care.
• Wi-Fi and TABLETS are available for residents to stay in touch and contact their beloved families at any time.
• Expert and fully trained staff 24/7.
• Chiropodist, barber and hairdresser services are available.

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Care Provided by Alexander House Residential Care Home Wimbledon

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Graeme Gentry (Operations Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Alexander House Residential Care Home Wimbledon

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650

  • Please note that this pricing may vary depending on the care needs required.
  • (these prices are only a guideline, please contact Alexander House Residential Care Home Wimbledon to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 8am - 8pm Monday to Sunday


  • Parking

  • 2 car parks are available, one at front and one at the rear of the building.


Alexander House Residential Care Home Wimbledon Reviews (39)

Total of 39, showing 1-20
9.6

Alexander House Residential Care Home Wimbledon has a Review Score of 9.6 (9.642) out of 10, based on 10 reviews in the last 2 years. Over all time Alexander House Residential Care Home Wimbledon has 39 reviews.

Overall Experience

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Date Published

39
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Review from R A (Friend of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend entered Alexander House in January 2023. Through to Easter 2024 a series of management changes took place which, at times, resulted in a lack of focus on organisation. Since Easter 2024 a new management team has been in place resulting in a marked improvement in all aspects of provision.
Throughout
my friend's residence his everyday carers have been consistently kind and thoughtful. I find them well informed about his care and health needs. They are professional. The Home is welcoming to visitors. I am received warmly and cheerfully by name. The food provided is very good and well prepared. It conforms to my friend's dietary needs and his preferences. My friend is settled in one of the larger rooms which enjoys a pleasant aspect. The room is comfortable and well maintained. My friend is happy residing in the Home. This is confirmed when I ask him and in the way he responds to his carers.

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Review from Vince S (Son of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and have provided great care for my mum. The daily routine activities are good fun and stimulation for all the housemates. The staff always engage and provide encouragement for all.

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Review from R B (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly atmosphere. Even when some residents are challenging the status quo is maintained.
Activities are a welcome respite for all.
Staff are very conscientious and diligent.
Perhaps the communal rooms could be a bit warmer in the cold weather spell.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you for the lovely words. We at Alexander House appreciate reviews given by families/relatives. I will ensure that the heating in our communal areas is working so that when there are cold spells, you will have a more enjoyable visit.


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Review from E P (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Alexander House for 2.5 years, she is happy to be there. By choice, she does not join in many activities but appreciates being asked. Each day the cook comes to have a chat, the carers are kind and made a big effort to help her celebrate her 100th birthday earlier in the year.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

Thank you so very much for your review, we love having Mom here. If there are areas that you feel that we can improve, please come and have a talk with me.


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Review from Margaret K (Sister of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Christmas lunch and there was wine and a good selection of food. The staff were attentive and there was a festive atmosphere. I had expected live music but that didn't happen.

Reply from Andrea Jones, Manager at Alexander House Residential Care Home Wimbledon

We are very happy to have your sister living here. We were delighted to have you here for our Christmas party and we are thrilled that you enjoyed yourself. We appreciate you and your family.


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Review from Debbie H (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most wonderful care home. My mum has mixed dementia and can be challenging at times. Since coming to this care home in July 2024 she has been so well looked after and understood by the kind caring team in place. Nothing is too much trouble and it is one big family and relatives are also treated
with kindness and care. An amazing team of carers.

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Review from Stephen C (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, Alexander House invited family and friends to their Christmas party (this was my 10th party, my mother entered Alexander House in May 2014 when she was 89 years old). It was another fabulous party, with a cabaret singer who was first class. The food was varied and delicious, the chef really
knows her business. The carers were their usual delightful selves and one danced with a resident. This was delightful to watch and somewhat unexpected because I didn't think any of the residents were that mobile! (My mother is now 99 and is the third oldest resident). The crucial point for those reading these reviews is that my mother loves it at Alexander House.

Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you very much, we love hosting events where families, friends and staff can gather together.
We love having Mum living with us.


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Review from Rasha C (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t ask for better care for my father. A very friendly, warm and caring environment. Great communication from the management team. Feels like a home from home. Great communication between the doctor and the staff at Alexander House. Blessed to be part of the Alexander House family.

Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you very much for your kind words, We love having your dad with us at Alexander House.


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Review from Marina H (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and is getting the most wonderfully sensitive, kind and wonderful care at Alexander House. She has become very fond of the carers. They are all very kind and the place is very well run, as I see during my frequent visits. They are very good at keeping me in touch about her condition.
She clearly feels totally at home. She enjoys the food. There is also a lovely garden where she loves to sit in the sunshine.

Reply from Nathan Ellington, Administrator at Alexander House Residential Care Home Wimbledon

Thank you for your kind words, We love having your mum living with us.


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Review from S L (Son of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident at this excellent facility. The accommodation is of an extremely high standard. The facilities are modern and of a high specification which made my mother extremely comfortable. Her personal highlights are the catering. The menu on offer is extensive and healthy.
The day trips and other activities are excellently planned and thought out. The highly trained have made a potentially difficult situation, especially easy. They treat my mother with dignity and compassion at all times, as well as maintaining a very high standard of care. Would highly recommend it.

Reply from Paula Nixon, Leadership Support Officer at Alexander House Residential Care Home Wimbledon

Thank you so much for your lovely review, it is always good to know how well thought of our staff are.
We are really pleased that Alexander House made your mum so comfortable. We will share your feedback with the cook as she works really hard to provide a balanced and interesting menu.


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Review from Madeleine S (Niece of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care that my aunt received at Alexander House Residential Care Home Wimbledon. The home had been recommended to me by a friend whose Mum has lived there for a few years and I am so glad she did. My aunt needed end-of-life care and was only with Alexander House Residential
Care Home Wimbledon for a few weeks. The staff treated my aunt with such kindness and respect. We visited most days and everyone was always very welcoming of us too, which was much appreciated. It's a very pleasant place, full of light and has a lovely garden. My aunt was not able to join other residents for her meals or the activities and spent her time resting in her room but she was safe and she was cared for. We shall always be grateful to one member of staff and the team for everything they did for my aunt. Thank you all.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Madeleine, thank you so much for your kind words. We are very happy to hear that you had a nice experience here at Alexander House.


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Review from Becky M (Daughter-in-law of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum-in-law's needs were more suited to a nursing home but one member of staff, in particular, and all, did their best to make her time there as comfortable as possible. Our family send thanks for their kindness during her brief stay. Highly recommended.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Becky, thank you so much for your encouraging review. We are sorry your mother could not stay longer with us, but it was lovely to have her here for a while. We wish you all the best.


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Review from Geoffrey B (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and patient and always have time for the residents. The rooms are light airy and spacious. The food is good. It is a lovely home.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Thank you so much for the awesome review, Geoffrey. We really appreciate you taking the time out to share your experience.


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Review from Bruce G (Son-in-law of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is treated with dignity and respect at all times. Her stay at Alexander House Residential Care Home Wimbledon has been very beneficial to her. We are happy that she is safe and well looked after despite a difficult year during the pandemic.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Thank you Bruce for your kind words. Covid has certainly been tough on us all, but our residents' safety is key. It is our pleasure to care for your mum and we are so pleased you feel you have made the right decision for her.


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Review from Paula D (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Alexander House for nearly three years. She is well looked after and comfortable. She especially appreciated the Christian ethos of the home and enjoys the prayers, hymns, and church services.

Reply from Cristiana Posani, Registered Manager at Alexander House Residential Care Home Wimbledon

Dear Paula, thank you so much for taking the time to review our home. Your feedback is very important to us.


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Review from Lyndon D (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care.

Reply from Terence Surin, Community Co-Ordinator at Alexander House Residential Care Home Wimbledon

Thank you for your review we really appreciate your feedback. We are looking forward to many more years of caring for your mother.


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Review from Janine H (Relative of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities to support safe ongoing contact with relatives. Great to be able to visit relatives and see the wonderful care being afforded to our relative.
Very friendly staff, supportive and accomodating.

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Review from Robert H (Nephew of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great home, with staff that care. My uncle is very well looked after. The provisions for Covid have been excellent making sure he is kept safe.

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Review from Deborah E (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Alexander House, and since her death, I have been a regular visitor. We live locally, and after viewing several other residential care homes in the area, Alexander House was the obvious choice for our Mum. Its small size of twenty residents maximum is it's secret. It immediately
feels home as soon as you walk in. It is cosy and comfortable, residents share a nicely furnished sitting room, making a convivial atmosphere for conversation, reading and dozing! The staff are friendly, kind and caring. Their pastoral care is of a high standard, well catered for individual needs and personal care. The food is of an equally high standard offering a varied choice, using good quality ingredients, and served in a spacious and airy dining room. This is a Christian home, at its heart, there is regular worship. There is always a lot going on at Alexander House with a well thought out daily routine of activities and entertainment. The large and beautiful garden offers apace and relaxation in the spring/summer months. I would not hesitate in recommending Alexander House to anyone looking for a 'home from home' for their loved ones.’

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Review from A T (Son of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a very happy time there. The staff treated her well and she liked everyone. I am particularly pleased about the arrangements last Christmas where my wife and I were included on Christmas Day dinner. Sadly it was to be her last for my mother. Thank you.

Reply from Cristiana Posani, Manager at Alexander House Residential Care Home Wimbledon

Thank you so much for your kind words. We miss her very much, it has been a pleasure to take care of her. Thanks for supporting us on our Facebook Page, we really appreciate that.


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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Alexander House Residential Care Home Wimbledon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Alexander House Residential Care Home Wimbledon is calculated as follows: ( (86 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 120 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House Residential Care Home Wimbledon is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (23)

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Meet the Team (1)

Andrea

Andrea Howell Jones

Job Title: Registered Manager

Joined: 2024

I have over 15 years' experience working in the care sector, starting in domiciliary care before moving into residential care. I realised that I enjoyed this type of work, and felt great satisfaction whenever I left work for the day.


I did my NVQ Level 3, and was then appointed Team Leader, before Clinical Lead. I wanted to grow more, so when the opportunity came for me to study at Level 5, I was so happy. In 2021, I became Care Manager which provided me with further opportunities.


Now I am at Keychange, I am hoping to make a change at Alexander House. It is a great place to work, staff are eager to learn, and it is not just a job for them. I had a great mentor (still do), and she empowered me, and my greatest wish is that I will be able to empower the staff here, enabling them to reach their potential.


I want to be a good leader encouraging staff growth, the independence of our residents and hopefully building relationships with the wider community.


Frequently Asked Questions about Alexander House Residential Care Home Wimbledon

What types of Care is Alexander House Residential Care Home Wimbledon registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexander House Residential Care Home Wimbledon provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexander House Residential Care Home Wimbledon have?

There are 20 Single Rooms.

What are the Facilities & Services at Alexander House Residential Care Home Wimbledon?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander House Residential Care Home Wimbledon to the centre of London?

6.5 mile(s) as the crow flies, distance by road may be significantly further.