Alexander House Residential Care Home Wimbledon

12 Clifton Road, Ridgway, Wimbledon, London SW19 4QT
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9.6 39 Reviews
  • Alexander House Residential Care Home Wimbledon, London
The service is part of Keychange charity and welcomes people with all faiths or no faiths; all will find a strong sense of empathy and compassion, with residents able to feel confident in the support and expertise of carers.

Dignity, encouraging independence and involving family and friends are part of the soul of Alexander House and the staff hope that these values are echoed in the recommendations received from families and professionals alike.

5-star food selection. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all dietary needs. Soon after a new person arrives at the home, staff discuss personal preferences and dietary requirements.

Accommodation includes en-suite bedrooms, spacious interiors and landscaped gardens. People living at Alexander House are welcome to personalise rooms to maximise the feeling of belonging.

A beautiful garden is easily accessible to the people who live at the home, always encouraging the residents to live an active and independent life as possible.

The home achieves this by creating a mix of activities such as yoga, gardening, cinema, arts and crafts, chair exercises, bingo, organising a packed calendar of events and occasions.

In addition, Alexander House provides:
• Electronic MAR (Medicine Administration Record) to ensure meds are administered reliably.
• PCS (Person Centred Software): an electronic care planning system providing online care updates for family members and the best quality of care.
• Wi-Fi and TABLETS are available for residents to stay in touch and contact their beloved families at any time.
• Expert and fully trained staff 24/7.
• Chiropodist, barber and hairdresser services are available.

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Care Provided by Alexander House Residential Care Home Wimbledon

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Graeme Gentry (Operations Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Alexander House Residential Care Home Wimbledon

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650

  • Please note that this pricing may vary depending on the care needs required.
  • (these prices are only a guideline, please contact Alexander House Residential Care Home Wimbledon to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 8am - 8pm Monday to Sunday


  • Parking

  • 2 car parks are available, one at front and one at the rear of the building.


Alexander House Residential Care Home Wimbledon Reviews (39)

Total of 39, showing 21-39
9.6

Alexander House Residential Care Home Wimbledon has a Review Score of 9.6 (9.642) out of 10, based on 10 reviews in the last 2 years. Over all time Alexander House Residential Care Home Wimbledon has 39 reviews.

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Review from Nicky C (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander House is so much more than a care home. It is a real home. My mum moved in 2019 and has now lived there very happily for over 18 months. She is very well cared for and really enjoys life. The staff take the time to get to know each of the residents and provide the care and support each of
them needs. There is a wide range of activities which residents have the option to join in with and my Mum loves to join the church services and music in particular. The food is excellent and choices are always offered. I particularly appreciate always feeling very welcome and included in her care. I'm not treated as 'a visitor' but as part of the home community which means I don't think of Alexander House as an 'institution' but as my mum's home. All the staff have gone the extra mile to pull together during the pandemic and have done everything they can to keep the residents safe. I'm so grateful that my mum has been so well looked after during this difficult time.

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Review from Nicola T (Friend of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our church organises services and visits once a month, either face to face or online. As an example, we did socially distanced carol singing from the car park recently.
A number of our team have had parents living in the home, so we have a particular affinity with Alex House.
We so enjoy the opportunities,
as do the residents and staff. Their organisation of us is great, and once we’ve had the service, we all enjoy the tea, cake and chat that follows!

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Review from A M (Daughter of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would very highly recommend Alexander House to anyone looking for a care home with staff who genuinely care for their residents. My mother moved to Alexander House from her seaside home. Gradually she not only settled in well but also became genuinely happy here. It feels like a proper home, not
an "institution", and most importantly, she could not have asked for kinder carers. The main reception rooms have now been very tastefully refurbished, with lovely new curtains and furniture, and the beautiful Victorian plasterwork on the ceilings has been retained, so the house has an air of grandeur. It has a peaceful conservatory overlooking the garden, which is one of Alexander House's major assets. It is amazingly quiet for a garden in London and is well stocked with mature plants and impressive trees. My mother's room was small but had the advantage of overlooking a superb magnolia tree in this garden. The home has a good car park too.

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Review from Helena H (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Put simply, the staff and managers at Alexander House truly care about, and for, the residents. They are compassionate, patient and caring.

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Review from Peter L (Son of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexander House in Wimbledon has become my dear old mum's home during the last year, after moving from her previous home town on the South Coast. My sister and I spent considerable time discussing the best way forward and reviewing care homes in the areas near to our own respective homes.
We were
initially impressed with Alexander House, and long-term experience has proved that we made the right choice. We are delighted to have found a truly caring environment for Mum, where she is clearly valued as a person, and the staff are without exception dedicated to their job.
I often join my mother for lunch, and can vouch that the food is invariably pretty good! Hopefully, there may be a vacant space for me in about 25 years time!
I would, without any reservation, recommend Alexander House as a fine example of how a care home should be run.

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Review from A M (Granddaughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely experience at Alexander House, my granny was very happy. The staff is outstanding, always smiling and ready to help.

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Review from Enid A (Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am perfectly happy with the staff and the care I receive.
They are very nice and they take care of me.
The food is good, some days are better than others, depending on the chef, and I really enjoy it.

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Review from Nick C (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that my mother is able to benefit from the care and consideration of the Alexander House staff and the Keychange Charity organisation. We heartily recommend the home.

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Review from Rob C (Son of Resident) published on 4 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander House is a pleasant and homely building with a beautiful garden. It is very well run and in the few years in which my mother has been there, the standard of care has been consistently exceptionally high. The staff are absolutely wonderful. It is always pleasant to visit and my mother greatly
appreciates the place.

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Review from Steve H (Son of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I continue to be impressed with Alexander House Wimbledon. The staff have been extremely helpful, especially when mum's care needs changed recently and Alexander House agreed to move mum to a better room and increased the 1:1 care to accommodate my mums changing condition. The steak and kidney pie is
pretty good too!

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Review from Dot H (Daughter of Resident) published on 17 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Alexander House are very friendly and caring. They look after my mum extremely well and are very good at adapting her care plan to suit her changing needs. Fantastic location for taking mum out, right next to Wimbledon Common and Village.

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Review from Elizabeth G (Friend of Resident) published on 17 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come into contact with Alexander House through my partner's Mother who has lived there for nearly 3 years. I always think of Alexander House as a family home, not a care home, where residents are treated with utter respect and dignity, and as individuals with a valid place in society. This
is as it should be but not always the case given my own experience of a family member living in a care home towards the end of her life. What singles out Alexander House as a wonderful place is their staff who are utterly professional but also kind - they are simply brilliant. The home is fun, where activities abound, and where the residents are stimulated. If you are looking for a home for your relative rather than an impersonal care home, then this is the one for you, with bells on!

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Review from Elizabeth E (Daughter of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at the care home for fifteen months. She has Alzheimer's dementia and practically no short term memory but takes an interest in her family and in the world. We appreciate that the staff are trained to understand her condition and that they are caring towards her. They also
give support to help her to participate in activities. These are of both social and cognitive value for her. I have arrived in the lounge several times to find her visibly if quietly, interested in and enjoying an activity such as a quiz. The nature of the questions, prompting memories, and the conversation around them gain her attention. The visiting singing groups are also excellent. My mother appreciates the garden too and I gather that she enjoyed a visit to a garden centre last year. The food is good at the care home and she now eats with more appetite since becoming a resident.

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Review from Jonathan H (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable, well presented and welcoming home. My mother has Alzheimer's and is very well cared for. The staff are kind and professional with good communication skills. The location is exceptional, easy access to the common, park and village, great for walks out. Relatives are listened to and
consulted regularly. I am very pleased Mum is staying in Alexander House and would recommend it without reservation.

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Review from Lois H (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Alexander House for 2 and a half years. I feel extremely lucky to have found such a lovely place for my Mum. She is very happy here and we, her family, are also very pleased with the care she receives. I knew as soon as I walked into Alexander House it would be the right place for
my Mum. It is more like a home than a Home, with a very welcoming and friendly atmosphere, photos of residents on the walls, and a general happy feel about the place. Mum's needs have changed quite considerably since she has been here, but this has been met with intelligent and thoughtful care reviews with Mum's happiness and health always at the forefront of any care plans. It is a small home with only 20 residents which really helps provide more a family feel, there are daily activities which try and meet all the resident's different interests and capabilities, including yoga, gardening club, music, art, quizzes etc. I would definitely recommend Alexander House.

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Review from Linda J (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always been pleased with the care my mother receives. She is treated with dignity and respect and, although she has Alziemers, is still encouraged to engage in activities and choices. The home is like a "home" and we as family, are always welcomed whatever time we go in and we can take mum to her
room or stay downstairs. If we want to take her out she is always made ready as we have asked in advanced. Any concerns are always listened to by management and staff and we are kept informed. Likewise, if staff have concerns, they will speak with us. Her key worker knows her well and has a good relationship with her and us. The home also has a beautiful garden which is well utilised in the warmer weather. We are very happy with Alexander House.

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Review from Barbara O (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I chose Alexander House for mum because of the lovely sense of belonging they give to their residents and families of residents. Also, the level of care and support is always of a high standard. The home is clean, bright, safe and also has a beautiful garden. There's always something going
on, such as arts and crafts, flower arranging, even occasional cookery classes. My mum thinks she is in a hotel and is very contented. Although mum has Alzheimer's disease and can be quite hard to handle, she is always treated with patience and dignity. We're every happy with her care and are so glad we can feel at ease knowing mum is being looked after so well.

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Review from V C (Daughter-in-law of Resident) published on 3 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in law has been living at Alexander House since leaving hospital after a heart attack last December. She has vascular dementia. Her physical condition has improved with the care given her during the last six months.She is contented. We witness patience and kindness from staff whenever we
visit. There is a positive, happy atmosphere of being in a home, in the best sense of the word. Staff know their patients and work well as a team towards keeping residents happy.
We are confident that we have chosen a home we would be happy to stay in ourselves, were we in similar circumstances.

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Review from Juliet C (Daughter of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Alexander House for 3 months now, and has settled well. The staff are supportive and we are very happy with our choice. Thank you to everyone for their dedication and professionalism while at the same time creating a warm and home like atmosphere as much as possible.

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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Alexander House Residential Care Home Wimbledon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Alexander House Residential Care Home Wimbledon is calculated as follows: ( (86 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 120 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander House Residential Care Home Wimbledon is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (23)

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Meet the Team (1)

Andrea

Andrea Howell Jones

Job Title: Registered Manager

Joined: 2024

I have over 15 years' experience working in the care sector, starting in domiciliary care before moving into residential care. I realised that I enjoyed this type of work, and felt great satisfaction whenever I left work for the day.


I did my NVQ Level 3, and was then appointed Team Leader, before Clinical Lead. I wanted to grow more, so when the opportunity came for me to study at Level 5, I was so happy. In 2021, I became Care Manager which provided me with further opportunities.


Now I am at Keychange, I am hoping to make a change at Alexander House. It is a great place to work, staff are eager to learn, and it is not just a job for them. I had a great mentor (still do), and she empowered me, and my greatest wish is that I will be able to empower the staff here, enabling them to reach their potential.


I want to be a good leader encouraging staff growth, the independence of our residents and hopefully building relationships with the wider community.