The above is standard rate which may varies subject to the dependency level.
3 built-in parking spaces in the front of the building. Also free off-street parking.
Alexander House has a Review Score of 9.7 (9.722) out of 10, based on 18 reviews in the last 2 years. Over all time Alexander House has 23 reviews.
Review from Claire W (Granddaughter of Resident) published on 1 April 2025
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5.0 out of 5
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Review from Stephen K (Son of Resident) published on 18 March 2025
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5.0 out of 5
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Review from Lee F (Son of Resident) published on 12 March 2025
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5.0 out of 5
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Review from Tehmina S (Daughter of Resident) published on 27 February 2025
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5.0 out of 5
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Review from Maria G (Friend of Resident) published on 25 October 2024
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5.0 out of 5
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Review from S S (Daughter of Resident) published on 1 October 2024
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5.0 out of 5
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Review from M G (Son of Resident) published on 12 August 2024
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5.0 out of 5
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Review from T S (Friend of Resident) published on 26 July 2024
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5.0 out of 5
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Review from Sumita B (Daughter of Resident) published on 24 July 2024
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5.0 out of 5
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Review from A W (Friend of Resident) published on 17 July 2024
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5.0 out of 5
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Review from Phil K (Son of Resident) published on 17 June 2024
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3.0 out of 5
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Review from Steve M (Son of Resident) published on 22 May 2024
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5.0 out of 5
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Review from Alan S (Son-in-law of Resident) published on 15 May 2024
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5.0 out of 5
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Review from Linda E (Regular Volunteer) published on 21 December 2023
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5.0 out of 5
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Review from S H (Granddaughter of Resident) published on 22 July 2023
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Overall Experience
5.0 out of 5
Reply from Dr Rao Ali, Registered Home Manager at Alexander House
Thank you very much for your feedback, it encourages all the staff at Alexander House to maintain the consistency for the care provision of those who selected us to do. Your feedback is vital and a keystone in improving the care services at Alexander House Care Home.
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Review from K C (Friend of Resident) published on 26 June 2023
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5.0 out of 5
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Review from P O (Son of Resident) published on 10 May 2023
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Overall Experience
5.0 out of 5
Reply from Dr Rao Ali, Registered Home Manager at Alexander House
Thank you for your honest opinion of our services. We do consider and take actions to improve our services according to the feedback provided by all residents, visitors and any public members. You can have all the confidence in our team at Alexander House Care Home that we will not leave any stone unturned to ensure that your loved ones receives the best care to maintain their quality of life according to their choices and preferences. We believe in caring with our service users, not only caring for them.
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Review from Jane O (Daughter of Resident) published on 30 April 2023
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5.0 out of 5
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Review from Usha V (Daughter of Resident) published on 28 July 2022
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5.0 out of 5
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Review from S M (Daughter of Resident) published on 6 July 2022
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5.0 out of 5
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The Review Score of 9.7 (9.722) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.722 for Alexander House is calculated as follows: ( (167 Excellents x 5) + (26 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 209 Ratings = 4.722
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alexander House is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jan 2022
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Job Title: Registered Home Manager
Joined: 2021
Dr Rao Ali is a qualified medical doctor (MD since 2003), specialised in Dermatology (2007). Dr Ali has 16 years extensive experience in medicine, working in different settings abroad and in the UK, including hospitals, GP surgery and care sector, and also worked in different international charities through World Health Organisation (WHO).
Dr Ali opted out from National Health Services and joined in Health and Social Care in 2014 as he served his father as his carer. Dr Ali believes the time when he provided care for his father enlightened the importance of care for vulnerable in Health and Social Care. His background in medicine is a very effective channel in understanding the health and medical conditions of vulnerable, and provision of care when it is needed the most.
Dr Ali started in Health and Social Care as a carer, despite being a qualified doctor to have in depth knowledge of care in care homes. Dr Ali has gained intensive experiences through working in health and social care in different positions, including Clinical Lead to Quality Assurance Manager and as a Registered Manager. Dr Ali has completed his profession qualification of NVQ Level 5 Diploma and ILM NVQ Level 7 Diploma in Strategic Management and Leadership in Health and Social Care.
Dr Ali is a strong believer of team work, and empowering staff and maintaining the transparency at all stages of care provision as a manager. Dr Ali has up-to-date knowledge and profound base of understanding of laws and regulations practiced in UK and abroad. Dr Ali joined in Alexander House in October 2021 as Registered Home Manager, Dr Ali believes that caring with the service user at Alexander House is imperative for their well-beings.
Dr Ali strongly believe we are not caring for the residents but we are caring with them.
Job Title: Team Leader
Joined: 2021
Giorgiana’s journey at Alexander House Care Home is an example for all those who are working in the Health and Social Care sector. It is easy to achieve and progress when you are on the same track in the same field but if someone goes the extra mile despite all the barriers in the way and reaches the peak that is called achievement. Giorgiana is one of them who crossed all the barriers, gained knowledge, proved to be compassionate, dedicated and always showed the willingness to progress and learn.
Giorgiana joined our Alexander House Care Home in 2021 as a trainee housekeeper. She was struggling at the beginning with language barriers as she only knew basic English and was not aware of the system at all. Giorgiana’s eagerness and commitment to progress, let her to become not only a competent housekeeper but a head of housekeeping within 6 months.
She spent extra time learning English and the system voluntarily attended training internally and contributed immensely to gaining a good rating for IPC in CQC inspection. It was the early days when the pandemic Covid-19 was subsiding and infection control was a hot topic all over the world, especially in the health and social care sector. Her dedication to controlling infection at Alexander House Care Home prevented all the service users and the home from being infection-free. Giorgiana also trained the newly recruited housekeeping staff and embedded the legacy of cleanliness and an infection-free environment at Alexander House Care Home.
Giorgiana’s compassion and commitment to the care of our service users, enlightened the management about her hidden abilities and potential to be an excellent care staff. Giorgiana started her career in care just 8 months after working as a housekeeper and left no stone unturned to prove that she could be a good carer. She committed herself to learning, sharing, and developing the skills laboriously. She was nominated on serval occasions as ‘The Champion of the Month’ by all staff, next of kin and the management.
Giorgiana flourished, progressed and equipped herself with all the knowledge and skills to be an exemplary team member in care. The management at Alexander House Care Home has no hesitation to say imperiously that if the care sector has a staff like Giorgiana, the services will never fall in the provision of care.
Nowadays, Giorgiana is working as a team leader and completed the course of leadership and management from South Thames College supported by SouthWest London NHS. Giorgiana is in the process of completing her NVQ 2 in Health and Social Care. Giorgiana’s short journey with long-standing barriers from Trainee housekeeper to team leader at Alexander House Care Home is compatible with any efforts made to achieve the goal in someone’s life.
It is a great honour that Giorgiana was selected as Best Carer in 2023 by the National Care Association. I am confident that her story and contributions to the field of care will resonate with the values and mission of all care workers.
