138 All Saints Road

Wimbledon, London SW19 1BZ
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9.8 16 Reviews
  • 138 All Saints Road, London
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Care Provided by 138 All Saints Road

  • Primary Care Categories
  • Learning Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 6 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Neuropathic
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training

Good to Know

  • Person in charge
  • Belkis Sbai (Manager)
  • Admission Criteria
    • Merton referrals only
    • Ages 18+
  • Room Information
    • Single Rooms (6)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2021
    • Number of floors: 1

Facilities

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138 All Saints Road Reviews (16)

9.8

138 All Saints Road has a Review Score of 9.8 (9.793) out of 10, based on 15 reviews in the last 2 years. Over all time 138 All Saints Road has 16 reviews.

Overall Experience

  • 12
  • 4
  • 0
  • 0
  • 0

Date Published

16
10
10
15
1

Review from A H (Mother of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has attended this service for many years on a weekly basis. He looks forward to his time there and returns home happy. The staff take great care of him and make his stay enjoyable. I can't recommend them enough!

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Review from Sabahat T (Guardian of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at 138 All Saints Road are kind and active. The facilities are clean and welcoming. My son likes the activities especially gardening. I appreciate the updates from the staff, which helps me feel connected to his care. Overall, we are happy with the care provided.

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Review from Annie H (Mother of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager goes above and beyond in making this respite home very welcoming. She's a righteous, unique, hardworking, conscientious, manager who genuinely understands how crucial and important respite is needed for parents and families. The manager and staff of 138 All Saints Road took care of my son
very well and this enabled me to carry on with my difficult caring role. I was almost at breaking point and only the manager recognised this and voiced her concerns. During my son's overnight stays the manager and staff communicated well, administered medicines, healthy food, interaction, structure and gentle expert care to the highest standard. They ensured the rooms consisting of beautiful bungalows were immaculately clean, comfortable and well adapted. 138 All Saints Road is not just a building but a real caring home.
The manager and staff are not just health professionals but are like a family. Thank you so very much for this incredible, invaluable and much needed respite service .

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Review from Sue C (Mother of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been attending All Saints Road Respite in 2024 as a first time service user. Nervous at first, but each visit becomes easier because of the care of the wonderful manager and staff who create a home from home atmosphere. They offer support in a very caring way. I know my daughter is in
a safe place where her needs are attended to. The staff are approachable and any concerns are immediately dealt with. The special touches like getting the same room on every visit if possible and ensuring the amazing curry is on offer are priceless for an enjoyable stay. An excellent provider in all aspects.

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Review from Pauline S (Mother of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a carer for 43 years, having a break is essential to my wellbeing and enables me to prolong my caring responsibilities. It gives my son a break away from me and the opportunity to reside and socialize with peers and others in preparation for the future. Had I not found 'quality' care, I would be
worried and stressed, my son unhappy hence counter productive.
138 All Saints Road provides excellent care for my son, enabling me to get the much needed breaks, without me being worried for his well being.
The consistency of long term experienced staff - 5 staff members in particular, got to know my son and his personal needs and developed an excellent relationship with him. Staff are caring, listen to carer's concerns, are conscientious, and any issues swiftly and professionally addressed.
Staff have an insight in communicating with service users, and encourage and keep them occupied whilst respecting their choice. My son's dietary and medical needs are strictly adhered to.
Thank you!

Reply from Belkis Sbai, Registered Manager at 138 All Saints Road

Many thanks for your kind words. It meant a lot for the staff team to know the trust that you have on us.


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Review from J L (Mother of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home liaised with myself and my daughter. They were welcoming and monitored my daughter's health and well-being. They offered her a choice of food, encouraged her to take care of herself and eat well. They took her out and ensured her visit was enjoyable. It gave me and my husband a chance to have
a break and do an activity without worrying about her care. This is a wonderful resource that I am grateful to have access to.
It is easy to book time and if there is a space you know immediately. It is good to know there are other people who know your daughter as well as you do if an emergency arose and she needed taking care of.

Reply from Belkis Sbai, Registered Manager at 138 All Saints Road

Many thanks for your feedback, it's very much appreciated. We love having your daughter with us.


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Review from Yvonne A (Mother of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter uses this respite unit regularly, on a monthly basis. She returns home in a happy mood. She enjoys the company of other clients and staff. The unit is very well managed and staff are friendly and kind. They are happy to discuss any issues. As the mother, I feel reassured that my daughter
is well cared for and treasure the short break.
The home itself is clean and homely.

Reply from Belkis Sbai, Registered Manager at 138 All Saints Road

Many thanks for your feedback, it's very much appreciated.


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Review from Foad S (Father of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son enjoys staying at this amazing respite. The staff are lovely, friendly and very supportive. They are very accommodating and flexible. Thanks to all members of staff.
We have always had a great experience. Thank you all.

Reply from Belkis Sbai, Registered Manager at 138 All Saints Road

Many thanks for kind words and to know that your son likes being at All Saints Road.


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Review from Elizabeth T (Mother of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter likes going to 138 All Saints Road respite because they look after her nicely and if she is not happy she complains but this time she was so happy. My daughter goes to the Day Centre so the staff there are the ones who call me, saying what's going on with her then I know there's a problem.
But this time I didn't receive a call from the Day Centre complaining, everything was good.

Reply from Belkis Sbai, Registered Manager at 138 All Saints Road

On behalf of All Saints Respite staff team many thanks for your feedback.


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Review from K E (Mother of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend this respite enough, my son recently moved from child to adult respite and my concerns at overnight's was soon reassured once he started here. He enjoys going, talks about the staff and has settled there which is something I never thought would be possible. The manager is helpful, mindful
and amiable and cannot thank her enough for her help over the last 10 months, and all staff are outstanding! Thank you 138 All Saints Roads for helping my son have some independence from me and for me to have some time for myself.

Reply from Belkis Sbai, Registered Manager at 138 All Saints Road

Thank you very much for your kind words about the service. We are very happy to know that your son is enjoying his time with us, and that we are providing a great service to you and your family. Thank you on behalf of the staff team at All Saints Respite.


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Review from Jennifer B (Mother of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son uses this respite. He loves going to this respite. He is well entertained there. He also knows and loves the staff and seems to like them all. They even cook his favourite African dishes for him when he is there too. He gets to listen to his favourite music played on loudspeakers which he likes
very much.

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Review from Helen S (Mother of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My child has always been happy to stay in respite and always appears happy when he comes home. He is able to verbalise so we are partially aware of his thoughts. We only use the service occasionally but are happy so far.

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Review from Alexandra W (Mother of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful to all the staff at 138 All Saints for the excellent care my son has received from you recently. We have always appreciated the short respite breaks that my son has had with you over the past four years. It is so reassuring knowing that he is in safe hands and that the staff have taken
the time to get to know him and his needs and what he enjoys.
My son has always found it difficult with transitions. However, he has always attended All Saints with no problems at all. This indicates to me how much he loves coming to All Saints. The staff are always really happy and friendly towards my son and he really enjoys it when he stays there. I feel that he sees All Saints as his second home and he shows this by how comfortable he makes himself on the sofa. He is always relaxed and happy when I come to collect him. Thank you for looking after my son whilst I haven’t been able to. It has been such a relief to know he is somewhere safe and familiar and being looked after so well.

Reply from Helen Bridges, Operations Manager at 138 All Saints Road

Thank you for your lovely review. The staff team always strive to ensure people enjoy their stay and carers enjoy their well-earned breaks.


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Review from L L (Mother of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous respite centre. The staff treat the service user with care, respect and dignity at all times.
My daughter's need were met at the highest level. This makes it easier to get a good quality rest and feel refreshed to carry on my own care duties.
The service is always clean and tidy and my daughter
had lots of activities to keep her busy.
Staff were always at hand for both the service user and the parent.

Reply from Helen Bridges, Operations Manager at 138 All Saints Road

Thank you very much for a lovely review about All Saints Respite. Suppoing your daughter is a pleasure but it is also important to us that we are able to support families with regular respite and in emergencies. Thank you again for taking the time to complete the review it is appreciated.


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Review from Carolyn D (Mother of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is a service user of All Saints. She absolutely loves going there and I know she will be so looked after she goes there happily and comes back home happily. As a parent her happiness and safety are paramount and I know I can leave her there and not have any issues or worries. The staff are
wonderful with her and always on the other end of the phone if I need to check that she is ok and will always contact me if they have a problem. The respite itself is very bright, clean and spacious. On a daily basis, they cater for her dietary needs and her needs are always met. We have been using All Saints for a very long time and I am always happy to leave her with peace of mind. My daughter is totally deaf and at home when going to bed she has to have a side lamp on, this need was always met making her feel safe. It is all the little things that add up to a safe and caring stay for her. I wouldn’t leave her with anyone else. Because no matter what her needs are met.

Reply from Helen Bridges, Operations Manager at 138 All Saints Road

Thank you very much for such a lovely review. It is important that you and your daughter both benefit from using All Saints Rd respite, that your daughter enjoys her stay and you enjoy your break.


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Review from Caroline F (Mother of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have worked hard to ensure my son is able to be accommodated, due to his needs. Working with us as a family and local authority, to ensure he is understood and helping him to settle into a new environment for respite, due to his complex special needs. It has taken a while for him, but staff
have been supportive and welcoming to ideas that have been suggested.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for 138 All Saints Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for 138 All Saints Road is calculated as follows: ( (139 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 174 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for 138 All Saints Road is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about 138 All Saints Road

What types of Care is 138 All Saints Road registered for?

Respite Care, Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does 138 All Saints Road provide?

Convalescent Care & Independent Living Training are other types of care provided.

How many Rooms does 138 All Saints Road have?

There are 6 Single Rooms.

How far is 138 All Saints Road to the centre of London?

6.0 mile(s) as the crow flies, distance by road may be significantly further.