Antokol

45 Holbrook Lane, Chislehurst BR7 6PE
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10 49 Reviews
  • Antokol, Chislehurst
Antokol care home provides person-centred residential care for older people in Chislehurst, Kent. It offers a range of services for respite and long and short stays.

The charming period building is located within 5 acres of land and comprises a large garden and woodland area.

The home has 36 tastefully decorated single bedrooms, all with a bright and homely feel. The home is equipped with both shower rooms and adapted bathrooms, and residents can choose daily which they prefer to use.

Meals are cooked freshly each day, and the cultural and spiritual needs of individual residents are of paramount importance to staff.

Their Latest CQC inspection rate is 'good' (April 2017) but they are 'outstanding' for care.

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Care Provided by Antokol

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Polish Citizens' Housing Association Ltd
  • Person in charge
  • Joanna Wojtach (Manager)
  • Admission Criteria
    • residential, nursing, dementia, over 65
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Antokol Reviews (49)

Total of 49, showing 21-40
10

Antokol has a Review Score of 10 (9.951) out of 10, based on 14 reviews in the last 2 years. Over all time Antokol has 49 reviews.

Overall Experience

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Review from Adam K (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a retired general practitioner and during my career was familiar with several care/nursing homes. Sadly the majority were hideous - I would gladly take a cyanide pill should I have ever been incarcerated in one.
Antokol is the antithesis however, the care, humanity and devotion is simply exemplary.
If I live long enough, it would be my personal care home of choice (if they would have me!).

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Review from E K (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents stayed in Antokol and died there. They have received loving and compassionate care - all their needs were always attended to. There was a family atmosphere at the home. It is a very special and wonderful place. Unique.

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Review from R G (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and mother were both cared for at Antokol in what transpired to be the last year of each of their lives. The manageress leads her staff team to provide compassionate and holistic care - they combine humanity, professionalism with a naturalness that is winsome. The staff work hard to get to
know and understand the residents and their families. Visitors are welcomed warmly. There are high standards of cleanliness without losing a homely feel, the food is appetising and nutritious and there is a beautiful garden for residents and their visitors to enjoy. I can't commend Antokol enough and would recommend that you see for yourself.

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Review from J H (Daughter of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A rare find a far as care home go - a genuine, sympathetic staff who treated my mother as one of their own family. The care, attention and love were outstanding and clearly evident regardless of my days and times of visits. Cleanliness was evident throughout the home, as was the staff morale and management
direction. If you are looking for a safe, loving and caring environment; do visit Antokol.

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Review from H M (Daughter-in-law of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was part of the Antokol community for almost 10-years. The care she received in my mind aided her to reach her 9th decade within a safe, loving and caring home. Excellent care both personal and social. A homely environment with continuity of staff who tailored entertainment to clients
likes and culture. Lovely gardens which are very well used by clients.

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Review from Christopher M (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class home from home for residents. The care and love afforded my father during his time at Antokol were impeccable. Staff are always attentive and treat residents with dignity, forming close bonds and friendships. Pastoral care is excellent. I always felt safe in the knowledge that my father's
needs were being taken care of at Antokol.

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Review from Izabela K (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Antokol has a very homely atmosphere. A little piece of Poland in the SE suburbs of London. the staff is warm and helpful. Nothing is too much trouble. The Roman Catholic nuns who are on staff, provide residents with spiritual support. Before the COVID-19 lockdown, there were daily rosary prayers and
twice-weekly mass. The manager imposed a policy of no visitors, circa 13rth March, over a week before the government imposed lockdown. My mother died at Antokol 9th April with a nun present at her deathbed.

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Review from Paul C (Son of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly amazing care home. The care given to our father in his final 18-months was incredible. "True care, friendship and love" beyond any price. Totally recommend. We cannot thank the staff enough. We (with Dads full involvement) extensively researched beforehand, we then collectively discussed and
agreed this was the best; we made the right choice. Their fees are competitive, but their service is beyond price. Dad was very happy here, and in his final hours, the care, compassion and love was beyond measure.

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Review from K P (Daughter of Resident) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Antokol is like home from home for the "residents".
The nuns and carers treat residents with dignity and respect; they are very caring and compassionate.
A first-class care home.

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Review from C S (Son of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite simply, the loving and dignified care which my mother received at Antokol was truly outstanding. The range of activities, religious services and meals are beautifully tailored to the needs and expectations of frail and elderly Polish residents, many of whom have similar, wartime experiences of
military action, prisons of war and displacement. The nursing and medical care is excellent.

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Review from M L (Son of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Antokol. My mother spent the last 4 months of her life there, in a caring and safe environment and surrounded by the nurses, carers and other staff who all made it very special for her and for me. It is the most wonderful place, and one that has given me memories that
are irreplaceable. Long may it thrive and continue to care for our parent's generation.

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Review from Teresa S (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding care home (and I have seen many in my professional capacity). From the moment my mother arrived, she was treated with respect, dignity and above all kindness and tenderness. In the twenty months that she lived at Antokol, I never witnessed any of the staff treat any of the residents
with anything less than gentleness and attentiveness, despite the fact that some of the residents have dementia. The residents are treated as individuals and activities are tailored to their particular needs. There is an atmosphere of calm efficiency fostered by the excellent leadership of the manager. The home has mainly Polish residents but the English residents and their families were equally happy with the care and had chosen the home for its caring ethos. In the last days of my mother's life, the staff treated my mother and us with exceptional solicitude and care and we could not have hoped for a better place for her to end her days.

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Review from K V (Daughter of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot compliment Antokol enough. My father-in-law is English, does not speak polish, yet we and he especially feels included.
I truly feel like Antokol treat individuals with such respect and care and often put on shows to encourage family and community interactions. Daily activities always available,
from singing sessions to crafts, and even helping to prepare snacks and dinner. The garden is large, with an extensive range of flowers and trees, including allotments to grow their own fruit and veg. Residents are never crammed together, their individual wishes respected. There are plenty of rooms like the library and the quiet room, to take families for time with their loved one, without needing to go to the bedroom.
The environment feels like home away from home. Always clean and tidy and the rooms can be decorated to make you feel completely at home.
My daughter (3 years old) loves coming to see grandad, in what she calls his, lovely hotel.

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Review from J S (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last five years of her life at Antokol. She was treated with great care, affection and respect during this period.

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Review from Jerzy M (Son of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother was accepted here, for a short term stay. She was welcomed wholeheartedly and seemed to be instantly known to every member of staff. The quality of input from the manageress and staff is truly amazing. They are all so kind and thoughtful. Nothing is too much trouble and they are proactive.
The range and quality of food that is provided is first class. Visitors are welcomed and treated hospitably.

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Review from Irena P (Niece of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has stayed in Antokol for 16 years - she said it was a 5* hotel. Everyone is so kind, helpful, considerate, excellent food and entertainment. As years progressed she became weaker - the carers did more for her no problem. Special bed, wheelchair - much help. Sadly she went to heaven aged 95
on 31/3/19.
Anyone needing love and care - Antokol is best.

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Review from Teresa S (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became ill halfway through January and was bed bound. The staff tried their very best to get her to eat and drink. Slowly it became apparent that she would not recover. They changed her pads four times a day and twice at night. She eventually refused all food and drink, she died on 3rd February,
aged 94. She had been at Antokol for four years. The staff cared for her exceptionally. We knew as a family she was safe there.

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Review from Izabela C (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff - management, nursing staff, carers, cooks and cleaners all very helpful and a very cohesive group.


They treat all the residents with respect and with dignity, and are always ready to help.


I would very much recommend this care home.


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Review from Stanley B (Husband of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has MS in advanced form. She is wholly reliant on others for both nursing and her oral care. She can do nothing for herself and her needs are complex and require close monitoring. I had researched for some time to identify a nursing home which could provide the best of respite and potentially
long-term care. Having completed two weeks of respite at Antokol, where I was present throughout, I do not hesitate to say that they exceeded my highest expectations. Both nursing and personal care were of the highest standard.

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Review from C S (Friend of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have visited my friend I find all the staff polite and respectful. There is a homely atmosphere and my friend is treated with patience and respect.

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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Antokol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for Antokol is calculated as follows: ( (156 Excellents x 5) + (8 Goods x 4) ) ÷ 164 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Antokol is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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