Antokol

45 Holbrook Lane, Chislehurst BR7 6PE
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10 49 Reviews
  • Antokol, Chislehurst
Antokol care home provides person-centred residential care for older people in Chislehurst, Kent. It offers a range of services for respite and long and short stays.

The charming period building is located within 5 acres of land and comprises a large garden and woodland area.

The home has 36 tastefully decorated single bedrooms, all with a bright and homely feel. The home is equipped with both shower rooms and adapted bathrooms, and residents can choose daily which they prefer to use.

Meals are cooked freshly each day, and the cultural and spiritual needs of individual residents are of paramount importance to staff.

Their Latest CQC inspection rate is 'good' (April 2017) but they are 'outstanding' for care.

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Care Provided by Antokol

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Polish Citizens' Housing Association Ltd
  • Person in charge
  • Joanna Wojtach (Manager)
  • Admission Criteria
    • residential, nursing, dementia, over 65
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Antokol Reviews (49)

Total of 49, showing 41-49
10

Antokol has a Review Score of 10 (9.951) out of 10, based on 14 reviews in the last 2 years. Over all time Antokol has 49 reviews.

Overall Experience

  • 47
  • 2
  • 0
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Date Published

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4
14
35

Review from Dermot O (Power of Attorney of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My client ws on an 'end of life' process and I chose Antokol over the other homes because of their strong Catholic ethos, but also because of their 'Excellent' rating for care. I was not disappointed, they provided great care on every level for my client up to and beyond her death. They assisted with
funeral arrangements and staff attended the funeral.

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Review from Eva S (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy at the home. The standard of care is excellent. All his needs are met in the loving, caring, family environment of the home - his health, social activities, the high standard of food, Polish traditions and the welcome which relatives and friends receive.
I am very grateful to
the home for their care of him.

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Review from Krystyna R (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very comfortable in this care home, The staff were always very helpful and friendly, giving my mother constant care and attention. She was very happy in this clean, attentive environment. A first-class residential care home.

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Review from Laura M (Granddaughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only wish every elderly person could have the chance to live in a home such as Antokol.
My grandmother moved to Antokol last year after being in some less than favourable care homes locally for the past couple of years, which were depressing and understaffed.
Antokol is a wonderful place - always
clean, lots of staff and very welcoming.
My grandmother is very happy here. Having the Polish staff and surroundings is perfect for her and we feel it brings her real comfort to be in culturally sensitive surroundings. Staff (and nuns!) are always very friendly and also so wonderful with my grandmother.
I think a LOT of other UK homes should take a leaf out of Antokol's book when it comes to treating older people with empathy and respect. The environment here is so refreshing and feels like a real 'home' to those that live there. Our only regret is that we did not get our Gran here years ago!

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Review from Barbara L (Daughter of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Antokol is a most amazing place which gives its residents first class care. It is like being in an extended family setting. Activities are organised, festivities are celebrated, food is fresh, cooked on the premises and all these aspects reflect the cultural needs of the residents. There is a large
garden, with a summer house. Staff are warm, committed and professional and stay for a long time. My mother was there for eight years and as her needs changed, staff would adapt to look after her in the best way possible. Carers knew when to give in to her stubbornness, when it was important to insist, and very importantly how to get through to her in a gentle manner. Visiting family are made welcome and always informed of any needs and changes. One of the most touching aspects is that no one is left to die alone. I have no hesitation in recommending Antokol as an excellent care home.

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Review from Maria S (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's stay in Antokol was happy and satisfactory. Home has quiet location, beautiful garden with mature trees, perfect for walks and relaxation. Rooms are well equipped and cleanliness is high on the agenda. Freshly cooked meals, often using homegrown vegetables are tasty and served in a bright
spacious dining room. Care is provided on "one to one" system by carefully selected staff. Doctor visits home weekly as well as other medical people. Residents enjoy varied daily acitivites, stimulating mind and body i.e. quiz, book reading, handicraft, physical exercise, watching films, concerts etc. There are also occasional visits by performing artists. Antokol has its own chapel to satisfy spiritual needs of residents. Everyone is treated with dignity, affection and utmost care.

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Review from Christopher S (Son of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 2 years in Antokol, she loved her stay there. She made many friends there and the staff and management are fantastic. Care and support for mum and us were superb. Couldn't wish for a better home. It was like home from home. Thank you to all the staff. We will never forget your help!

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Review from J Anthony D (Son of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Antokol is a really loving home. Such was my mother's life at Antokol for over 30 years with her extended family of sisters and staff who gave her so much love and care. I am so grateful for all that Antokol stands for: Autumn lives lived in dignity, security, love and peace. Antokol is truly a very
very special place.

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Review from Janina G (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care home. Staff are so genuine and caring. Brought my mum's happy personality back.
She liked them; they liked her. Food was good. She felt at home. Garden lovely.
Real old-fashioned care. I even miss going there.

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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Antokol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for Antokol is calculated as follows: ( (156 Excellents x 5) + (8 Goods x 4) ) ÷ 164 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Antokol is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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