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Appletree Court Care Home has a Review Score of 9.7 (9.716) out of 10, based on 13 reviews in the last 2 years. Over all time Appletree Court Care Home has 65 reviews.
Review from Bruce M (Son of Resident) published on 23 January 2025
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Reply from Iqbal Gurib, Home Manager at Appletree Court Care Home
Thank you for leaving such a kind review. I will be sure to share this with our team, as they will greatly appreciate your comments.
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Review from B K (Daughter of Resident) published on 23 October 2024
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Reply from Iqbal Gurib, Home Manager at Appletree Court Care Home
We are very pleased to hear that your mother enjoyed her respite stay with us and was close to your father whilst you were away. We would be pleased to welcome your mother again at any time you may be planning to go away. Shall pass on your lovely comments to my team. Kind regards.
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Review from Jayshree N (Daughter of Resident) published on 11 October 2024
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Reply from Iqbal, Home Manager at Appletree Court Care Home
Thank you for your review. We appreciate your positive feedback regarding Appletree Court. As you would appreciate, the home caters for all nationalities and provides vegetarian food daily. Unfortunately, this may not have been specific to the likes or tastes of your father. We value your review and shall endeavour to enhance our meal provision for the future.
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Review from R B (Son of Resident) published on 2 October 2024
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Review from S S (Daughter of Resident) published on 13 September 2024
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Review from K D (Nephew of Resident) published on 10 September 2024
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Review from A C (Daughter of Resident) published on 27 August 2024
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Reply from Iqbal, Home Manager at Appletree Court Care Home
We appreciate you taking the time to share your positive comments regarding Appletree Court and our Lifestyle team member who facilitated your father to attend your family wedding ceremony. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. Thank you so much for leaving a glowing review about one of our staff members, we will pass this on to her directly.
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Review from Z B (Granddaughter of Resident) published on 15 November 2023
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Review from P C (Daughter of Resident) published on 12 September 2023
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Review from L C (Next of Kin) published on 6 September 2023
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Review from W T (Husband of Resident) published on 6 September 2023
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Review from Kenneth M (Resident) published on 3 August 2023
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Review from S B (Daughter of Resident) published on 7 June 2023
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Review from N S (Son of Resident) published on 17 March 2023
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Review from P K (Brother of Resident) published on 13 March 2023
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Review from Heather W (Sister of Resident) published on 13 February 2023
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Review from A B (Sister of Resident) published on 2 February 2023
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Review from L S (Son of Resident) published on 13 January 2023
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Review from W B (Son of Resident) published on 13 December 2022
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Review from Jackie M (Daughter of Resident) published on 5 December 2022
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The Review Score of 9.7 (9.716) out of 10 for Appletree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.872 for Appletree Court Care Home is calculated as follows: ( (130 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 148 Ratings = 4.872
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.844 Points relating to the number of positive Reviews for Appletree Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 13 Positive Reviews ÷ 15.4 = 0.844
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jun 2019
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Job Title: Administrator
Joined: 2009
Rita has worked in Appletree Court for over 10 years, her role is to support the manager on the day to day tasks of running the home.
She will always go the extra mile to make sure all the residents and relatives have a smile on their face
Job Title: Receptionist
Joined: 2017
Mary has been at Appletree Court for over 2 years. She is the first person you meet when you come through our doors, always smiling and friendly.
Job Title: Home Manager
Joined: 2021
Hi, my name is Iqbal, I am the manager here at Appletree Court. I am an experienced Manager who has been in healthcare for the last 33 years. I have been with MMCG and at Appletree Court since 2021. I am very passionate about the care provision to the elderly.