What types of Care is Ashgrove Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashgrove Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashgrove Care Home have?

There are 14 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Ashgrove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashgrove Care Home to the centre of Hornchurch?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Ashgrove Care Home, 64-66 Billet Lane, Hornchurch, London RM11 1XA

Review from Gordon H (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience

Mum arrived at Ashgrove in 2018. Sadly she passed away in December. Here are some genuine extracts, written and read out by me as part of her Eulogy:
By 2018, at 94, it was clear that Mum now needed full-time care and she moved into Ashgrove Care Home. This turned out to be a masterstroke.
For the

last 6 and a half years, thanks to everyone at Ashgrove, she has effectively been living life as if she'd won the lottery, wanting for nothing.
Their affection, dedication and generosity were perfectly demonstrated when Mum turned 100. They insisted on throwing a party, including food, drink, giant balloons and a personalised birthday cake. It was brilliant. Many of the off-duty staff also came along. The whole team deserve enormous credit for a day we'll never forget.

Reply from Umadevi Panicker, Manager at Ashgrove Care Home

Thank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.

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Review from David M (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience

The care my mother received at Ashgrove was amazing, we are so thankful she spent her last months being treated like a princess by all the staff here.
The entertainment was great, they had someone come in for hair, nails and opticians. I would recommend Ashgrove to anybody who is looking for a care

home for their family members and will be forever grateful to all the staff here.

Reply from Umadevi Panicker, Manager at Ashgrove Care Home

Thank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.

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Review from Robert H (Son of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience

My mother needed to move from a Residential home to a Nursing care home which would suit her new needs. The home's manager and staff were very understanding and went above what was part of their role to ensure she was both comfortable and happy. They did not rush me and gave me confidence in the moving

process.
I was very happy with the location and the home.

Reply from Umadevi Panicker, Manager at Ashgrove Care Home

Dear Robert, hope Mom is settled or settling well in the new place. If you require further support from us you are always welcome. Thanks for the review and take care.

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Review from William T (Son of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience

Well looked after and pleasant and clean place would recommend to anybody for their loved ones to go. Very good management and staff very loving and caring to residents made my dad feel very welcome. Staff and management made me and my family members very welcome when visiting.

Reply from Umadevi Panicker, Manager at Ashgrove Care Home

It was my pleasure, the little time I got to look after your dad. You are such an amazing person with transparency and honesty. Thanks for the valuable review quotes. I will share this compliment with our team. Prayers to you and family.

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Review from H C (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

Mum stayed for 1 month respite care and we couldn't be happier with the care she received. Mum thrived in the environment at Ashgroves and enjoyed the company of the other residents. The staff were all lovely and couldn't be more helpful. We would definitely consider Ashgroves in the future if mum

needed to go into long term care and also for any future respite needs.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.

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Review from Janis Q (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience

My mum has been so much happier since moving to Ashgrove Care Home she really enjoys the company and says how nice and kind everybody is. She also says how nice the food is. The team at Ashgrove always keeps me informed about Mum and it is a great feeling to know she is well cared for.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for your feedback. I'm delighted to hear that both you and your mother are pleased with the level of care offered at Ashgrove Care Home.

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Review from L B (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience

My mother became a resident in Ashgrove Care Home This year, 2023.
I can honestly say I’m so happy with my choice.
The home is so clean.
I can not fault the staff and management; they are all so caring and friendly, and I have regular updates with any changes to Mum's care.
I’m always made welcome

when visiting - coffee biscuits are offered.
But the main thing is my mother is so happy being at the home, always smiling and saying how much she likes... which after all is the main thing.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

I am delighted that you are satisfied with the level of care, communication and cleanliness at the care home. Your feedback is highly appreciated, and I will ensure to convey your positive comments to my team.

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Review from Rita B (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience

Mum entered into the care of Ashgrove Care Home in July 2022 after a fall and being in hospital. Initially, it was to be for 4/6 weeks but she settled in and Yvonne and I realised that going back to her flat was not going to happen. The staff from the beginning have treated her and us with utmost respect,

kindness and dedication. We were always kept informed of any issues and were confident of the care she was given.
Her dementia deteriorated gradually but she still had a sense of humour at times and was loved and she loved the staff. Sadly on the 13th of October 2023 she passed away, the care, attention and dedication by all staff was second to none and we thank everyone at Ashgrove for looking after “Our Mum.”

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for crafting such a heartfelt review. Your mum certainly kept us on our toes, and her absence is deeply felt by both the staff and residents.

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Review from Keith A (Nephew of Resident) published on 16 July 2023
Submitted via Website • Report

Overall Experience

Our aunt is well taken care of. The home is always clean. The management and staff are always friendly and helpful whenever we visit. We're always informed if there are any changes in her treatment and care.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for taking the time to share a review, we are pleased you have given the home five stars overall, your feedback is valued.

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Review from E B (Niece of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience

The management and staff are always welcoming and supportive. They take time to explain any issues with my aunt and always contact me to inform me of any concerns or changes. I usually see my aunt once a week and they off tea and biscuits to us the visitors as well. I have had no concerns as the management

team are very professional, polite and patient.
My aunt is always well presented, her clothes and her earrings are always on, her nails painted, hairdressers, as she was a wonderful woman that always looked after herself.
She is well cared for and they have entertainment in the home, school choirs etc. I’m very thankful to this care home and the support it has given me and my family in transitioning.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for sharing your positive experience. We are glad to hear that you feel welcomed and accommodated during your visits to our care home, as well as pleased to know that you are very happy with the care, entertainment and regular updates we provide. Your satisfaction is important to us and will of course be shared with the wider team.

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Review from Sarah W (Regular Volunteer) published on 3 July 2023
Submitted via Website • Report

Overall Experience

What can I say, from the moment I arrive I’m greeted by all the staff and welcomed into their care home. My visit is expected by them and my name is remembered which makes such a difference to know you and your time is valued by them. The home is always clean tidy and organised all residents are up-dressed

and happy.
The manager is always available to greet me and answer any questions and is extremely helpful if I need anything in her usual friendly manner.
The deputy manager is also available and ready to help in any way. The interaction between staff residents and visitors is excellent. I would be pleased for Ashgrove to care for one of my loved ones if needed.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for sharing your positive impressions of Ashgrove Care Home. It's feedback like yours that helps recognize and appreciate the exceptional work done by the staff. I hope that others seeking a caring and welcoming environment for their loved ones will find your comments helpful.

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Review from Roy B (Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience

I am very happy with the care, the staff are very easy to talk to and I very much enjoy their company. The food is good, and I get very varied options as I am very fussy with my food at times. My bedroom is one of the best in the home, a real luxury to have lovely patio doors which lead out to the garden

which I enjoy in the summer months. The location of the home is really good, as I have the library, shops and a lovely park only across the street, it is also good as the care home is halfway between my sons, so get to see them a lot. The home is very clean and tidy. The manager is lovely and is always smiling and happy to talk. The management is great at ensuring I have everything I need, I don’t want for anything!

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

I am delighted to hear that you're experiencing such a positive and fulfilling time at Ashgrove Care Home and truly wonderful that you feel content and have everything you require.

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Review from Gary K (Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience

I came to Ashgrove Care Home for care as I was no longer able to look after myself. The team, from the moment I arrived have been amazing. The staff are always around to help. The food is great, there is so much choice. My room is cleaned each day and kept so fresh. The Manager of the care home is brilliant,

she is always free to talk and really helpful with advice and has a caring nature and very knowledgeable. The deputy manager also is always on hand to encourage me, which is what I need!

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for the review! I am very glad to hear Ashgrove Care Home provides the support you need, in addition to great food and a clean, safe and caring environment.

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Review from Sovan S (Son of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience

My mum was at Ashgrove from March to May 2023. Mum has limited mobility and on top of that, she broke her collarbone joint. The staff at Ashgrove were very friendly and welcoming and attended to all of Mum’s needs. Her treatment was exceptionally caring and respectful and the staff monitored her on

a regular basis.
My dealings with management were very good and all my queries were dealt with efficiently and promptly.
In conclusion, my mum was very happy during her stay at Ashgrove. A big well done to all the staff. Thank you.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for your positive feedback on your mother's stay. We're thrilled she had a great experience with our friendly staff, exceptional care, and efficient management. Wishing her the very best in the community.

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Review from Tracey R (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident for only a short time at Ashgrove, however, I can honestly say the staff are always friendly and welcoming. They understand that this is new to all of us and are very understanding of the many questions we have thrown at them over the last few weeks. The home itself always

looks clean and tidy, there are always multiple staff on hand at any time, and the residents appear happy and well cared for. They have been extremely helpful in pointing us to the right place when we have queries. They have a hairdresser, a Chiropodist and a nail technician who visit regularly and these make the residents feel pampered. My mum seems to have made some friends, and each time we visit she is always sitting with one of them. They are happy for the family to visit at any time that suits us. Thank you to all the staff that care for the residents.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you very much for taking the time to send in your review. Your comments and observations are very welcome, and we are delighted to have your mother living with us, it's our pleasure to care for her.

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Review from Rob H (Son of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience

Although relatively new to this home I have found the staff to be caring and will give you the ability to have some privacy in the lounge area during our visit so that I, and my father, can be with Mum. They have also been happy to loan the use of a wheelchair so that I can take Mum to either a nearby

manor house and gardens, or the green space by the theatre where we can enjoy the recent good weather and have an ice cream from the supermarket. The home appears clean and Mum's anxiety, where she scratches her arms, has not flared up. This helps me believe that she is settling in and gives me hope that she will be OK here. Management have taken the time to confirm my request and update me on when an optician will visit Mum so she can have a new pair of glasses too which is nice.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Your review is very much appreciated, and we are glad that your mother feels settled at Ashgrove Care Home. Our staff take pride in ensuring that not only are the residents catered for, but also their family members where possible.

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Review from Garry H (Son of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Had a struggle with the council to get Mum back into Ashgrove, which is where she had respite. The previous home she was in was doing her no good amongst other problems we had there. Since Mum's been in Ashgrove we’ve noticed a significant change for the good. She’s definitely happier there and being

well cared for. It’s the little things that are noticed like her nails being painted. I’d just like to thank all the staff for caring even though Mum can be hard work. Thanks.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for taking the time to review Ashgrove Care Home. Your mother is a beautiful addition to the care home and has formed strong friendships in the home with both staff and other residents, which is lovely to see.

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Review from Bryan B (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

My mother, who suffered from Alzheimer's disease was in the home from August 2020 until her death on 6 June 2022. My father joined her in March 2021 and continues to live there. My father is 91 and has many medical conditions but is of sound mind. This gave staff the difficult task of balancing both

their needs and allowing them to spend time together without Dad suffering from the stress caused by Mum's condition. It was never going to be perfect but they have both been treated with care and respect. In the period leading up to Mum's death, the staff at Ashgrove Care Home have been fantastic, giving my Dad so much support. OK, it may not be the slickest or glitziest care home in the area, and there have been problems caused by the pandemic and the sector-wide staffing issues but there is a feeling that the staff genuinely care for the residents on a personal level, which is much more important.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for taking the time to complete this review. I have taken on board your comments in relation to the home décor, for which we continue working on our refurbishment plan. Your kind comments will be shared among the team.

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Review from S G (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

I visited Dad and was able to take him out in a wheelchair loaned to me by the care home. He was happy and is obviously being well looked after. When we returned, Dad was greeted in a friendly and welcoming manner and the staff chatted to him about where we had been. He seems to have settled in well

and on the occasions that I have visited him, he is always happy and seems to have everything he needs. All the staff I have come into contact with at the home have been very helpful.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for your review, I am very glad that you can see that your father is happy and settled at Ashgrove Care Home. Your father is a lovely addition and enjoys his sing-songs for sure!

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Review from Michelle K (Granddaughter of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience

The staff are kind, fun-loving, patient, encouraging, and supportive which is paramount when the ones you love are in their care. Grandad has lived in Ashgrove for 7 years. The staff care for, talk to, and treat him as though he was a member of their own family. The trust he has in them is clear to

see. Sadly, his deteriorating health has meant that additional adult social and medical care services are needed. Although appointment delays are outside of Ashgrove's control, the persistency is there to ensure the care is chased up and obtained. One particular staff member is my rock! Things do (rarely) go wrong however within Ashgrove. How the situations are handled, through to resolution is of the same level of importance to families as the care. For this reason, I've given an overall score of "good". The managerial aspect of the care home has deteriorated in my opinion, often with a lack of common sense and accountability at the forefront of the individual issues I've personally faced.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for your positive comments. As you have also raised some issues, we will be contacting you directly to discuss them with you.

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