Ashgrove Care Home

64-66 Billet Lane, Hornchurch RM11 1XA
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9.8 28 Reviews
  • Ashgrove Care Home, Hornchurch
Nestled in the heart of Hornchurch, Essex, Ashgrove Care Home is a shining example of excellence in the field. As a small family-run business, they take great pride in providing exceptional care for residents. With a capacity for 26 beds, the care home offers a range of services including residential, dementia, respite and day care.

Ashgrove Care Home is dedicated to delivering an unmatched care experience in a nurturing environment that fosters comfort and fulfilment during retirement. The compassionate and highly qualified care team is deeply committed to ensuring the safety, well-being and personalised care of each and every resident.

They firmly believe in tailoring care to meet individual preferences and interests. By creating digital bespoke care plans and offering a diverse selection of engaging lifestyle activities and events, they empower residents to receive the highest quality of care while indulging in their passions and exploring new hobbies. Ashgrove Care Home is an innovative home, using digital care planning platforms, along with the use of Echo and Alexa devices which enhance not only the level of care provided, but also provide independence to their residents.   

In May 2023, Ashgrove Care Home underwent a thorough inspection by the Care Quality Commission (CQC), receiving a rating of 'Good' in all categories. Additionally, they are honoured to have been bestowed with the prestigious winner of ‘Care Home of the Year’ for both 2023 and 2024, further acknowledging their commitment to excellence.

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Care Provided by Ashgrove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Ashgrove Residential Care Home Ltd
  • Person in charge
  • Umadevi Panicker (Registered Manager)
  • Admission Criteria
    • NHS Referrals, Brokerage Referrals and Private Referrals
    • Ages 65+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ashgrove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500

  • Fees are dependent upon assessment and can vary depending on level of care needed and room size
  • (these prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage family and friends to visit, though ask for meal times to be protected between 12.00 - 14.00


  • Parking

  • Free parking on site


Ashgrove Care Home Reviews (28)

Total of 28, showing 21-28
9.8

Ashgrove Care Home has a Review Score of 9.8 (9.822) out of 10, based on 14 reviews in the last 2 years. Over all time Ashgrove Care Home has 28 reviews.

Overall Experience

  • 20
  • 8
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Date Published

28
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14

Review from L S (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Ashgrove Care Home for about 5-months. I only gave four stars for the following reason, my family and I found the Covid-19 situation very difficult because we were not able to communicate with our mum very well due to PPE and my mum's hearing. Ashgrove Care Home were very helpful with
every request to visit her. The caring staff were very nice to our mum. The administration were very thorough and one member of staff, in particular, was very helpful when needing extra one-to-one care for my mum. The meals were of a good standard. I cannot comment on her room as we were not allowed in it. The home was kept clean.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for your kind words. If you may provide me via email the staff member who was very helpful with the support of one-to-one care for your mother, that would be great; as I would like to commend this staff member. I am glad that your mother is now within a nursing setting so that she can receive the care and nurture that she needs. We appreciate visits during the Covid outbreak period were tough on everybody, though we were very thankful for your patience during that time.


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Review from Peter M (Son of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can’t give a detailed review as my dad was only there for just over a week before he had to go to hospital.
The manager was really nice, helpful with compassion and professionalism. Giving us a lot of advice and reassurance of my dad's condition, also what to expect.
We had daily updates, sometimes
twice as things changed for him. I truthfully feel that this home has great things going for it under this new management.
My dad has to now move on to a nursing home, have still had text messages asking how he is. This is caring.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you for taking the time to write this review, your feedback and kind words are very much appreciated. At Ashgrove Care Home we pride ourselves on a values-based approach, and so I am glad this shone through.


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Review from Mary H (Daughter-in-law of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’re only 3 weeks into my mother in laws stay, but in that short time, we’ve noticed a tremendous difference in her. She’s happy and contented and even appears to have put on weight. She’s very complimentary about the staff and all they are doing for her. It’s a great relief to us to see this improvement
in her. She’s enjoying her surroundings for the first time in a long while. In our dealings with the staff, we have found everyone so helpful and friendly. We haven’t been able to fully see her mixing with other residents due to COVID restrictions, but she seems to be making friends already. Thank you to all the staff, they are doing a fantastic job.

Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care Home

Thank you so much for taking the time to review us and for your comments about the care your Mother-in-Law is receiving. Our aim is not just to provide a high standard of care for our residents, but also to try and meet the expectations of their loved ones. Once again thank you for your positive comments which I will share with the team.


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Review from J W (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are always welcoming and friendly to visitors. They treat the residents with care and respect and ensure their safety by continual monitoring. When my mother was very ill, they were excellent in looking after her and helping her to recover. They make sure the residents are given
any help they need with feeding and visits to the toilet. The rooms are clean and tidy. I am very happy my mother is there.

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Review from Christine B (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ash Grove for 2 and a half years. She is very happy there. The staff are very good and they have a laugh with her. The meals are very good and always on time, which is very good when you are older. The home is very clean and the rooms are very pleasant to go in to. The staff are very
friendly to me when I go any visit my mum, I am always greeted with a cup of tea.

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Review from Colin B (Brother of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care but not happy with the cost.

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Review from David M (Son of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Ashgrove for just over one year. We visit at different times and every time he has been clean and presentable. The staff and management have always been courteous and caring. His room is small but kept clean and tidy. When we have been there around meal times the food always looks
appetising.

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Review from Pauline B (Resident) assisted by family/friend published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very little entertainment. I am blind and nothing special is done for me. Mealtimes not always consistent. Help offered if required and go to bed when I want (and get up). Health services are provided in home.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Ashgrove Care Home is calculated as follows: ( (134 Excellents x 5) + (29 Goods x 4) ) ÷ 163 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Ashgrove Care Home to this inspection report

Overall rating for this service Good


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Umadevi

Umadevi Panicker

Job Title: Manager

Joined: 2024

Umadevi has extensive experience in care home management. Her background lies in caring for individuals with learning disabilities. With her expertise in this specialized field, Umadevi brings valuable knowledge and skills to the care home setting.


Sara

Sara Lewis

Job Title: Deputy Manager

Joined: 1994

Sara holds a Level 3 Diploma in Health & Social Care, in addition to having over 28 years of experience within the care sector and has worked all 28 years at Ashgrove Care Home.


Amitha

Amitha Thomas

Job Title: Senior Care Assistant

Joined: 2022

Amithas background is within recruitment, though has recently diversified into healthcare and has a skill set that provides overall shift management and medication administration.


Fatima

Fatima

Job Title: Chef

Joined: 2023

Fathima brings with her a wealth of culinary expertise and a deep passion for creating nourishing and delightful meals. Her commitment to providing our residents with delicious and wholesome dining experiences is truly commendable. We are excited to have her on our team and look forward to the culinary delights she will be bringing to our table.