Ashglade

178 Southborough Lane, Bromley BR2 8AL
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9.6 41 Reviews
  • Ashglade, Bromley
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Care Provided by Ashglade

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 12 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Andrzej Jurek (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ashglade

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,418 – £1,700
    • Self-Funded Residential Dementia Care £1,418 – £1,700
    • RESPITE Self-Funded Residential Care £1,418 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,418 – £1,700
  • (these prices are only a guideline, please contact Ashglade to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Free parking on site


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Ashglade Reviews (41)

Total of 41, showing 1-20
9.6

Ashglade has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years. Over all time Ashglade has 41 reviews.

Overall Experience

  • 35
  • 6
  • 0
  • 0
  • 0

Date Published

41
0
1
6
35

Review from David L (Friend of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited our friend constantly over the last 6 years and have never been disappointed. This week our friend had a physical problem and the staff could not have been more caring and patient if it had been their own mother. There is always a friendly welcome and genuine concern for the residents.
Cannot say more.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a lovely review. I will pass on your comments to the staff.


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Review from Phil B (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashglade Care Home managers and carers fully deserve every one of the five stars they get. My mum was with them for the past 14 months, and everyone cared for her exceptionally well. Myself and my family are so grateful to all of the staff for welcoming Mum into their small community and for the genuine
love and warmth they give to every resident.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write such a lovely review. We are pleased you were happy with the care your mother received at Ashglade Residential Home. I will pass on your lovely comments to the staff.


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Review from Tony J (Son of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Ashglade for almost a month now and she could not be happier. It is never easy to admit a loved one into care but the staff at Ashglade have made the transition effortless. We can't thank them enough, they have welcomed Mum and us as a family with open arms. The staff
are extremely caring and friendly and go out of their way to ensure that the residents are happy and entertained at all times.
Thank you to the manager and his fantastic team for taking such wonderful care of Mum.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for writing a lovely review. We are very fortunate to have such a great manager and team of staff at Ashglade. We are pleased that you are happy with all the care your mother is receiving. I will pass on your lovely comments to the staff.


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Review from V O (Granddaughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan celebrated her 100th birthday this month and the Ashglade staff put on a fantastic celebration for her so that we could all be there on her special day. Highly recommended care home with dedicated, caring staff.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for writing such a lovely review. We are pleased that your relative enjoyed her 100th birthday party and I know the staff enjoyed spending it with her also. I will pass on your lovely comments to the staff.


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Review from Nigel H (Friend of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Got invited by a resident's son, along with other friends and family members, to his mother's 100th birthday gathering.
Was super impressed by everyone, particularly the lovely staff member; who I don't think could have put more care and love into making sure it was a special and memorable event, even
if it was her own mum!
The overall view was of a caring and friendly home.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a lovely review. I will pass your lovely comments on to the staff. We are glad you enjoyed your visit.


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Review from David R (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shocked to see that Ashglade rates 4.8 on this website. It should be 5!
Mum has been here for just over four years and has been looked after wonderfully by the entire team. From housekeeping to hairdressing the care is absolutely fantastic. Mum celebrated her 100th Birthday this month. A lovely time
was had by all attendees. Undoubtedly Mum would not have seen this milestone if she were not in the care of these amazing people. Five stars and then some! Just thank you!

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for writing such an amazing review. We are very lucky to have such a great team at Ashglade. We are very pleased that you and your mother are happy at Ashglade Residential Home. I will pass on your lovely comments to the staff.


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Review from Janet D (Niece of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely and caring. My aunt loves it at Ashglade.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review. I will pass on your comments to the staff.


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Review from Robert L (Husband of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My adult daughter and I visited Ashglade in July this year as a possible care home for my wife. We were both of the same agreement immediately and knew this small, friendly atmosphere would take some beating with further, other viewings. This turned out to be the case! I had reservations regarding my
wife though - who can be quite stubborn. However the staff soon brought her round and I cannot praise all of the staff enough - from the manager to the cleaner!

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write such a lovely review. We are very pleased you are happy with the home and staff at Ashglade Residential Home. We are very lucky to have such a fantastic team there. I will pass on your lovely comments.


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Review from Philip R (Son of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and make me welcome. The safety of the residents and staff and visitors is taken with the utmost priority. Although we think the fees are a little high we nonetheless accept that to get the level of care provided alternatives are hard to find.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for writing a lovely review. I will pass on your comments to the staff.


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Review from Ian W (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Ashglade to anyone in need of residential care because the staff are so caring they become like members of the family. It is a truly great place to be in your later years.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a lovely review. I will pass on your lovely comments to the home.


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Review from C W (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashglade has provided excellent care for Mum throughout the pandemic, keeping her safe and healthy. The manager, staff, and activities provider have all gone above and beyond to provide moral support as well as physical support during the lengthy periods of 'house arrest' when little to no visiting
was allowed. The acquisition of a Facebook portal by Ashglade has been a great bonus to me to enable video calls with Mum, also the email updates were much appreciated. It was great to 'meet' some of the other relatives by Zoom call back in March 2021, a call organised by the Mills Care Director to explain visiting arrangements which resumed in April 2021.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a lovely review, I will pass on your lovely comments to the staff.


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Review from Anita H (Granddaughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Ashglade high enough. My Nan came into their care in April after being in hospital for nearly 2 months. They were so helpful throughout the move and settling her in. We were offered video calls straight away which was so wonderful as we hadn't seen her, with the pandemic, in such a long
time. We were asked to email them people/family members in her life, things she likes, memories, etc, so that they could know her better and arrange activities she would like. My Nan celebrated her 100th birthday in May and they went above and beyond to make it special for her, they were truly amazing. The care they give her is comforting and has given her family relief, knowing after the struggle we had getting her the right care she needed she is somewhere where they genuinely care for her. It's so lovely to be able to see her again and drop off her beloved biscuits! She is happy here, she laughs with the staff and has good banter with them.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a lovely review. We are very lucky to have a great team of staff at Ashglade and we are very pleased you are happy with all that Ashglade has to offer. I will pass on your lovely comments to the staff.


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Review from Christine G (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about moving my mother-in-law out of her area, I'm so glad we did because she loves it, she's so well looked after by the carers and we love the carers they are so helpful if you need anything. I would recommend this care home and I'm not just saying this, I really mean it.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review and thank you for such lovely comments.


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Review from B B (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashglade is an outstanding care home. They have looked after my mother for over 6 years. The staff are very kind and caring. They consider the needs of the individual, from their physical and medical needs, to their mental wellbeing and spiritual needs. I couldn't praise them highly enough. They also
find time for fun and a laugh!

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write an amazing review. I will pass on your lovely comments to the Manager and staff.


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Review from S A (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and helpful, the home is always clean, I feel safe with Mum there.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a lovely review. I will pass on your comments to the staff.


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Review from Ann K (Friend of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashglade is friendly, homely and relaxing. Staff are amazing. My friend is very happy there. If I ever have to go into a residential home, my choice is, without hesitation, Ashglade.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review. We are very lucky to have a great team at Ashglade. I will pass on your lovely comments to the home.


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Review from Robin S (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 99 next month and Ashglade care will keep her going until she is 109. Staff are professional and caring and make mum feel at home at all times. I would like to stay in Ashglade when the time comes.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a lovely review. We are very lucky to have such great staff at Ashglade Residential Home. I will pass on your lovely comment to the Manager and staff.


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Review from Cindy A (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the issues of Covid, the home has continued to be superlative in their care. They have facilitated garden visits, video call, and now, but new, Covid secure room for visiting. The staff are all genuinely caring and friendly. The food is home-cooked, and it is always spotless. Could not be happier.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review. We are very fortunate to have such a good team at Ashglade Residential Home, and I will pass on your lovely comments to the staff.


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Review from Graham H (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is good and there has been a recent extension to the sun lounge.

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Review from G N (Friend of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely atmosphere. All the staff took the time to say hello to me. The house was clean and didn't have any nasty smells. The residents all looked very well cared for and happy. They were doing an exercise class. The lunch looked excellent and the place felt intimate, not big and impersonal.
Well done to all of you.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review. Ashglade is a lovely home and we are very lucky to have such dedicated staff there. I will pass on your lovely comments to the staff.


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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Ashglade is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Ashglade is calculated as follows: ( (66 Excellents x 5) + (2 Goods x 4) ) ÷ 68 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Ashglade is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Ashglade

What types of Care is Ashglade registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashglade provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashglade have?

There are 12 Single Rooms.

What are the Facilities & Services at Ashglade?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashglade to the centre of Bromley?

1.7 mile(s) as the crow flies, distance by road may be significantly further.