Ashglade

178 Southborough Lane, Bromley BR2 8AL
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9.6 41 Reviews
  • Ashglade, Bromley
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Care Provided by Ashglade

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 12 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Andrzej Jurek (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Ashglade

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,418 – £1,700
    • Self-Funded Residential Dementia Care £1,418 – £1,700
    • RESPITE Self-Funded Residential Care £1,418 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,418 – £1,700
  • (these prices are only a guideline, please contact Ashglade to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Free parking on site


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Ashglade Reviews (41)

Total of 41, showing 21-40
9.6

Ashglade has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years. Over all time Ashglade has 41 reviews.

Overall Experience

  • 35
  • 6
  • 0
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  • 0

Date Published

41
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6
35

Review from C J (Son of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start, my mother felt comfortable and safe. All of the staff are very good and caring. This has given me peace of mind because my mother is in good hands.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review. We are very fortunate to have such a great team at Ashglade. I will pass on your lovely comment to the staff.


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Review from S D (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ashglade 6 weeks ago and has settled very well. She seems really happy. When I first viewed the home on behalf of my family, I was welcomed by the manager, the feeling was warm and all the residents looked extremely content. The manager explained the running of Ashglade to me and
I left feeling that this was the place for our mum.
All the carers, too many to mention individually and the entertainment lady are so good to all the residents. A very lucky find. By the way, food always smells divine.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review about Ashglade Care Home. We are very pleased yourself and your mother are happy with the home; we are very fortunate to have a great team there. I will pass on your lovely comments to the Manager and staff.


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Review from Valerie J (Friend of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting have always found the staff very friendly and helpful and my friend has always had nothing but praise for all they do. Everyone seems to be very well cared for. There appears to be a lot of effort in bringing various activities and the visit from pets seems very popular. A big thank you
to everyone.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review. We will pass on your lovely comments to the home.


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Review from M S (Friend of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend always seems happy and relaxed and is obviously well cared for at Ashglade. Her room is always clean and tidy and we are able to sit and chat quite comfortably.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review, we will pass on your lovely comments to the staff.


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Review from M S (Relative of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashglade are very caring and considerate. Ashglade has a very friendly, homely atmosphere. Our relative was very anxious about entering residential care, but she has settled in very well and is enjoying the support she is given.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review. We are pleased your relative has settled in well at Ashglade. We will pass on your lovely comments to the staff.


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Review from Beryl A (Resident) assisted by family/friend published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place, extremely clean with friendly staff.

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Review from A D (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashglade for just over 3 months and has settled in well. Ashglade is very homely and welcoming, it is always spotlessly clean and has a lovely conservatory and garden.
Meals are freshly prepared daily and according to my mother, very tasty. All the staff are absolutely
lovely and very friendly and caring. They make a special effort to get to know each resident and cater to their individual needs. The activities coordinator arranges a variety of interesting and fun activities, My family and I have peace of mind that our mother is being cared for very well. I would have no hesitation in recommending Ashglade to anyone considering a care home.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write a review. We are very pleased you are happy with the care your mother is receiving. We are very lucky to have such great staff at Ashglade. We will pass on your lovely comments to the staff.


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Review from Jacqueline H (Friend of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashglade seems a very well run family/homely care home. Staff, all levels, are cheery and helpful - excellent with the clients.


I am only a friend and have no knowledge of the food, charges etc. As an onlooker, the clients seem very settled.


Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to complete a review card. We will pass on your lovely comments to the staff.


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Review from M H (Respite Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it very friendly. Everyone is so nice and made me so welcome.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for taking the time to write this review. We will pass on your comments to the staff.


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Review from R H (Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home very comfortable and the staff kind and helpful.

Reply from Anita Rodriguez, Admin at Ashglade

Thank you for spending the time to complete a review card, we will pass on your comments to the staff at Ashglade.


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Review from Susan C (Daughter of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we go and visit Mum we’re always made welcome, the staff are amazing always willing to help, Mum is very happy there, there's lots for her to do. Her room is amazing, the care home is always very clean, Mum has a new lease of life thanks to the care she has received.

Reply from Mandy Finn, Nursing Director at Ashglade

Thank you for taking the time to write a review. I will pass on your lovely comments to all the staff. I am glad that your Mum has settled in well.


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Review from Lynn S (Friend of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and welcoming. It is just the home from home for the residents. I cannot fault Ashglade on any matter.

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Review from Peter H (Friend of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and friendly atmosphere. Friendly staff.

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Review from Jane S (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident in Ashglade care home for 2 years. When she arrived. She had had a major stroke that affected her speech, understanding and language. The staff at Ashglade have come to know how to communicate effectively with mum. They always find time to talk to her even though they
may not get a correct response. The carers are always friendly, caring and supportive. The smells from the kitchen are always good, I'm a cookery teacher and my mum's room is always clean and tidy. The activity coordinator tries to include my mother in all activities.

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Review from Clive B (Regular Volunteer) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident most weeks as a befriender for Age UK. Having worked in the care sector in the past, I find the standard at Ashglade very high with an excellent manager at the helm. Keep up the good work!

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Review from Margaret J (Regular Volunteer) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been going to Ashglade for just over a year. I find that it is a very warm and welcoming place. The residents all seem very happy and most of them join in with the activities.

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Review from Evelyn D (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my elderly work colleague 3/4 times over 2 years. We have always been greeted pleasantly by staff. We sit separately from other residents and are given tea and biscuits. Our friend showed me her room proudly. We chatted to other residents on arrival and departure. All staff have always
been incredibly respectful of our friend. She talks happily of the home which has just been refurbished downstairs with a lovely sun lounge and the garden is kept beautifully. The dining room is always clean and welcoming. They play Bingo and have quizzes.

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Review from H S (Grandson of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dedicated and friendly staff. Very caring and all know grandma very well. She seems very happy and well looked after here.

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Review from S S (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashglade is a very caring small home. Staff provide a very welcoming and friendly environment where all residents needs are met. Food is freshly cooked on site by a resident chef as well as daily activities and outings organised.
There is a large garden for outside activities as well as a large air-conditioned
conservatory. Visitors are always welcomed.

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Review from J W (Sister of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited several homes for my brother - we didn't want too large a home as he is a private person. We were at ease with this home and made to feel welcome. Visiting is not restricted and my brother is always clean, tidy and well cared for. He is settled here and seems content, so we have no worries
about his welfare.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Ashglade is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Ashglade is calculated as follows: ( (66 Excellents x 5) + (2 Goods x 4) ) ÷ 68 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Ashglade is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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