Bennetts Castle Care Centre

Bennetts Castle, 244 Bennetts Castle Lane, Dagenham RM8 3UU
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9.6 66 Reviews
  • Bennetts Castle Care Centre, Dagenham
Bennetts Castle Care Home, in Dagenham, is a homely residence specialising in quality care for people who are living with dementia and other general nursing needs.

The home employs qualified and experienced nursing staff trained to respect the dignity of all those with care needs through individualised care plans. The service values its community reputation and keeps up-to-date with the requirements of regulators, as well as care sector developments and innovations.

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Care Provided by Bennetts Castle Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Bennetts Castle Ltd
  • Person in charge
  • Alina Radu (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bennetts Castle Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,500
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,600
    • Self-Funded Nursing Dementia Care £1,400 – £1,600

  • Fees dependant upon assessment.
  • (these prices are only a guideline, please contact Bennetts Castle Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bennetts Castle Care Centre Reviews (66)

Total of 66, showing 1-20
9.6

Bennetts Castle Care Centre has a Review Score of 9.6 (9.592) out of 10, based on 12 reviews in the last 2 years. Over all time Bennetts Castle Care Centre has 66 reviews.

Overall Experience

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Date Published

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Review from Carol P (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home since April. I have always found the staff to be very pleasant and very helpful, we cannot fault them in that respect. The room is always nice and clean and if you do have any problems the management are willing to listen and help to put things right.

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Review from R S (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bennetts Castle Care Centre is a wonderful care home. They have looked after our father so well. Kept him comfortable and in good condition at all times. Staff are very kind and attentive. Would highly recommend.

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Review from K G (Sister of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was "discharged to assess" to Bennetts Castle after a lengthy hospital stay. Although all agreed that it was not the ideal place for my brother (as he is in his 50s and other residents were much older), everyone worked hard to make his stay as pleasant as possible. The home was always exceptionally
clean, staff were pleasant and welcoming and we always felt the management team were "on our side." Through the NHS/adult social care processes, my brother is now doing well at home. Thank you to everyone at Bennetts Castle.

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Review from John P (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Bennetts Castle Care Centre in February 2020 just before Covid. She hadn't been looking after herself but within a few weeks, she was much better. Mum had a great time in the home and enjoyed herself, taking part in the various activities. It was great to see her enjoy herself
once more. The carers and nurses took very good care of her, treating Mum with respect and kindness. The care centre is well managed and I always felt happy that Mum was safe and well looked after. The care home would always contact me if there were any issues with Mum, e.g. health or she was having a very confused day and wanted to talk to me.
I would say that the rooms are ok, they are bright and there is a pleasant outlook onto the gardens, especially if you are on the ground floor. The only issue I would have is that the rooms could be cleaner, e.g. cobwebs and I did ask on a couple of occasions for Mum's room to be cleaned.
Mum was treated with dignity when she passed.

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Review from Paul B (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted due to end of life and was looked after by the carers and nurses with care, compassion and dignity.
My mum passed away recently and the staff hugged us and gave their condolences and a nurse said how sweet Mum was.
When possible, they took my mum out to the garden which she enjoyed.
The
home is clean and the rooms are nice and bright with an en-suite toilet.

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Review from B H (Friend of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was cared for at Bennetts Castle Care Centre from January to July 2023. She was shown kindness and respect by the staff as her health, sadly, worsened. The care home staff are friendly and approachable and listen to any requests regarding care. The care home appears to run efficiently and
relatives and friends of residents are listened to and respected.

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Review from E R (Wife of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was lovingly and wonderfully cared for at this home for the past 4 years. He passed away in June 2023. His needs were extensive as he suffered from MS and was unable to do anything for himself. The home offered well-trained, compassionate staff and stimulating activities each day to join
in. Times of celebrations and garden parties where family and friends could join in are regularly organised. The menu is varied and cooked on the premises. Having experienced several care homes over the years for respite purposes, Bennetts Castle has provided a home from home and with understanding and love.

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Review from Debbie P (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved to Bennetts Castle Care Centre from another care home and I can't fault the care he has received so far. His room is lovely and is always kept clean. The staff have made him feel very welcome.

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Review from M K (Wife of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with love, care and respect. The staff are very helpful and friendly. Management is easy to approach. My husband is well taken care of in terms of nutrition and personal care.

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Review from Y D (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum receives at Bennetts Castle Care Home. She is so well cared for and I could not ask for more. She is happy and smiling all the time. Everyone is kind, caring and very supportive of my mum and of us when we visit.

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Review from Dawn D (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff do an amazing job, looked after my father and supported his needs. Would highly recommend Bennetts Castle Care Home.

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Review from Pamela R (Wife of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience of staff and carers was good. Friendly atmosphere and high-quality care provided.

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Review from John T (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but great things to say about the service and all staff here, from the excellent meeting with the manager before my dad moved in, to the exceptional care and friendliness of all the staff looking after him. Seeing him now interacting with others has bought happiness to the family. It
was solely missed in his later years but now is a relief to see this happening. Being able to make his room feel like a home from home is important and we have been able to do this. The nursing team is exceptional along with staff assisting with his food and also keeping the residents entertained. Well done to all, keep up the good work and thank you.

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Review from Rachel J (Niece of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy with the care my uncle received here. He thrived in this environment and appeared to make positive and happy relationships with all staff. He was sad when he was discharged as the home became his home. As a family, we are very happy and grateful for the care that my uncle has received.
Thank you to all staff.

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Review from M W (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was in the home for palliative care, as she had terminal cancer. Our experience of the home was awful. The food was poor, and very rarely hot. Sometimes they even forgot to ask her what she wanted, or even bring her anything at all. Near the end of her life, she was left overnight in a soaking
wet bed, even though she had pushed her alarm for help multiple times. While staying with her into the early hours, my family and I witnessed residents being shouted at and grabbed by staff. On the day mum died, we were told we could take as long as we needed to clear her room, two days later they were calling insisting we clear it immediately. All the directors and manager were interested in was filling the rooms and making money, they treated our complaints as meaningless. I feel sorry for the day staff who do their best but would not recommend anyone send their relatives here.

Reply from Joanne Barlow, Director at Bennetts Castle Care Centre

We are so sorry you feel this way, as you know your mum was visited regularly by the managers and directors and we had a lovely relationship with her, she always told us she had everything she needed and was being well looked after. We see our residents as family within our home and your statements are false and vicious and we won't accept them. Your mum was a very loved resident who was looked after by our amazing staff. We spent a huge amount of time with you also and were nothing but supportive to you and your family. Just to remind you, when you came to Bennetts Castle you made the same accusations about the previous home you were moving from and we supported you with your mum's move to our home. Please read our other reviews from all of our happy families. We wish you well and often think of your mum.


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Review from D C (Son of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was here for 6 months with many medical issues not curable. The staff were always at hand and when we visited at least five to six times a week they always listened to us. Mum was always in full capacity for making decisions, which was respected. If she did not feel like getting up due to her illnesses,
she was looked after in bed and waited on. Before Mum passed away in December 2022 she was being assessed and in her assessment, she had stated to the social worker while we were present, that she wanted to stay at Bennetts Castle Care Centre and not go anywhere else. During our time of visiting, we found all staff respectable and the care home manager gave us time to speak to us when we required updates. One thing we were impressed with was the knowledge individually the staff had about Mum and the interaction they had with her. They made us feel at ease, she had conversations with staff at lonely times. Facilities are good, food range is good, cleanliness no issues and staff are respectful.

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Review from Steven M (Brother of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was very well looked after and cared for by very friendly staff and enjoyed his stay very much. I would recommend this home to anybody looking for a care home.

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Review from David M (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word to describe Bennetts Castle Care Centre - "excellent".

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Review from Tracyann W (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Bennetts Castle Care home with stage 4 stomach cancer. We weren't able to keep him comfortable at home. The staff are amazing, I cannot praise them highly enough! From the moment Dad entered their care to the moment that he passed just three weeks later, they couldn't do enough to
help him. We felt assured that when we couldn't be there, they were looking after him. The reception staff were welcoming and helpful and helped make difficult visits much lighter. They even allowed me to bring Dad's Dog into the home, so they could say their goodbyes properly. The rooms are tidy and clean, the residents all seem very happy and the staff are the most caring wonderful people. Supportive right up to the end.

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Review from Geraldine J (Wife of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only at Bennetts Castle Care Centre for a short while but the care he received was amazing.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Bennetts Castle Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Bennetts Castle Care Centre is calculated as follows: ( (101 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 142 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Bennetts Castle Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Bennetts Castle Care Centre

What types of Care is Bennetts Castle Care Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bennetts Castle Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bennetts Castle Care Centre have?

There are 66 Single Rooms.

What are the Facilities & Services at Bennetts Castle Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bennetts Castle Care Centre to the centre of Dagenham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.