Bennetts Castle Care Centre

Bennetts Castle, 244 Bennetts Castle Lane, Dagenham RM8 3UU
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9.7 67 Reviews
  • Bennetts Castle Care Centre, Dagenham
Bennetts Castle Care Home, in Dagenham, is a homely residence specialising in quality care for people who are living with dementia and other general nursing needs.

The home employs qualified and experienced nursing staff trained to respect the dignity of all those with care needs through individualised care plans. The service values its community reputation and keeps up-to-date with the requirements of regulators, as well as care sector developments and innovations.

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Care Provided by Bennetts Castle Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Bennetts Castle Ltd
  • Person in charge
  • Alina Radu (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Bennetts Castle Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,500
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,600
    • Self-Funded Nursing Dementia Care £1,400 – £1,600

  • Fees dependant upon assessment.
  • (these prices are only a guideline, please contact Bennetts Castle Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bennetts Castle Care Centre Reviews (67)

Total of 67, showing 61-67
9.7

Bennetts Castle Care Centre has a Review Score of 9.7 (9.689) out of 10, based on 13 reviews in the last 2 years. Over all time Bennetts Castle Care Centre has 67 reviews.

Overall Experience

  • 49
  • 16
  • 1
  • 0
  • 1

Date Published

67
2
3
13
54

Review from Jean M (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and welcoming run care home with 60+ rooms on 2 floors with ground floor rooms opening onto gardens.
The staff are cheerful, caring and supportive and the management is approachable and willing to listen to any concerns.
Having three lounges two overlooking gardens makes the place feel
homely and offers a quiet spot to be with visitors.
Overall, not the cheapest care home in the area, but one where mum has settled happily and the family feel confident she is being well looked after.

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Review from Julia G (Daughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and heartfelt thanks for this care home. My mum was a resident for eighteen months until her passing this August. From the very first day, they made not only mum but us as a family feel at home.
This made the transition for all of us so much more comfortable. Every member
of staff from the kitchen staff, laundry ladies, housekeepers, care staff, activity ladies and nurses were friendly and caring, it was like we were all one big happy family.
Her final days there were as peaceful as they could be and the staff not only looked after her but us as well, which meant so much to all of us.
I am so pleased that this little gem of a place was where she spent her last months I could not have asked for anything else. So much so, I will definitely go back and visit them.

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Review from Julie P (Niece of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this home as the staff are very friendly, kind and helpful.
They look after the patients very well and I have seen how they act in an emergency.
I would recommend this home to family and friends.

Reply from Joanne Barlow, Director at Bennetts Castle Care Centre

Many thanks for your lovely review of our amazing nursing home.


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Review from Coral M (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was given dignity and respect in her end of life care at Bennetts Castle by staff on the first floor. We were also pleased to see two representatives attend her funeral in October. The home has been kind, supportive and very helpful in the time we used their services.

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Review from Diane T (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dear mum was living at Bennetts Castle Care for five years. When she first went there, she was very poorly, but after she settled and became at ease with her new surroundings, staff, routine, she was very happy and became more at ease and stronger. Staff at the home are all very caring to mum and
family. Mum also enjoyed craft sessions, knitting and good old fashion sing-alongs. Carers and management, all very approachable and we were kept informed of all things going on. Thank you all for all you did for our dear mum.

Reply from Wesley, Manager at Bennetts Castle Care Centre

Thank you so very much for taking the time complete a review. It is much appreciated and valued by us all at the centre. It was our privilege to care for mum and we all miss her sorely.


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Review from Ron C (Son of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for 15 months until he recently passed away. He has a lovely room looking onto the garden which made it fairly bright room. I found the staff, from the carers to the cleaners and laundry assistants, very helpful and sometimes went out of their way to go and chat to my father,
which both he and myself were very appreciative.
My father was always clean, as was his room. My father seemed happy there.

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Review from Hazel P (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Bennetts Castle Care Centre in September 2015. Right from the start they treated him wonderfully and nothing was too much trouble. The staff were kind, friendly and extremely caring. Dad was treated as a real human being, not just a number.
If any issue arose, they were dealt with
promptly. You could tell that the staff didn't treat it as just a job but really cared about all the residents. Dad felt very safe there (sadly he died in March 2016, in hospital). We, as a family, have nothing but praise for Bennetts Castle Care Centre.

Reply from Wesley Crombie, Home Manager at Bennetts Castle Care Centre

We would like to thank you for your kind review, the feedback means a great deal to the staff and allows us to further develop the service we provide here at Bennett's. We will sorely miss Dad and do hope you will continue to stay in touch with us. The kettle will always be on.


Wesley - Home Manager


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Bennetts Castle Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Bennetts Castle Care Centre is calculated as follows: ( (111 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 152 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Bennetts Castle Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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