Brackenbridge House

Brackenhill, Victoria Road, Ruislip HA4 0JH
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9.8 55 Reviews
  • Brackenbridge House, Ruislip
Brackenbridge House is set in one and half acres of lawns and gardens with pathways and gardens for residents to enjoy. The home offers 'first class' person-centred care for the over 65's. Conveniently based in South Ruislip, all of London’s sights and sounds are within easy reach, while the Berkshire countryside is a short drive away.

Brackenbridge House is a 36 bedded purpose-built residential care home which benefits from the leadership of a Home Manager who sets the highest of standards for care and all other services. Residents' bedrooms are individually decorated with scope for residents to 'put their own stamp' on their own rooms with the addition of personal items and décor.

“It’s what’s inside that counts” is what both residents and families judge to be important about Gold Care Homes and especially what they love about Brackenbridge. The Care team and all other staff team members are the heart of the home.

Brackenbridge House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

The staff team hail from many ethnicities and the languages spoken are various, this they find, ensures that all residents can feel very much at home!

Residents also benefit from:

-        Views of a large garden area
-        7 Days a week activity programme
-        Welcome toiletries on arrival
-        Bedroom Furniture
-        Single or double sized rooms
-        TV and telephone points

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Care Provided by Brackenbridge House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Florencia Gamino (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Brackenbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Brackenbridge House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit anytime, avoiding meal times
    08:00-09:00
    12:30-14:00
    17:0018:00


  • Parking

  • Minimal parking space's, 10 Parking space available


Brackenbridge House Reviews (55)

Total of 55, showing 1-20
9.8

Brackenbridge House has a Review Score of 9.8 (9.761) out of 10, based on 19 reviews in the last 2 years. Over all time Brackenbridge House has 55 reviews.

Overall Experience

  • 33
  • 17
  • 5
  • 0
  • 0

Date Published

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Review from Lesley W (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen a big improvement in Mum since she arrived, both phsycal and mental. She engages in things that she would never have before. The staff are caring and very understanding.

Reply from Florence Gamino, Care Home Manager at Brackenbridge House

Thank you for taking the time to share your experience at Brackenbridge House, it's greatly appreciated. Regards, Florence


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Review from C L (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Must tell you, Brackenbridge House Nursing Home was a lovely place for my mother. The manager and the team were all fantastic. All the staff were very caring and supportive, I couldn't ask for more for my mother.

Reply from Florence Gamino, Care Home Manager at Brackenbridge House

Thank you for sharing your experience of our home. We're so pleased to hear that your mother was well cared for and that you felt supported by our team. It means a lot to us! Regards, Florence.


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Review from J B (Wife of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brackenbridge House staff were there to help me look after my husband's welfare and safety when everything else failed. I know when he's there he is well looked after, clean and fed. He is safe in the environment and is never forced to do anything but encouraged.

Reply from Florence Gamino, Home Manager at Brackenbridge House

Thank you so much for sharing this heartfelt feedback for Brackenbridge House Care Home staff. We'll be sure to pass on your kind words to the team.


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Review from D W (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over three years. We chose this home as it feels like a home with a lovely garden and lots of kindness.
Mum has become very poorly and this has reinforced the high standard of care she has always received. The affection of all the staff towards Mum has become so much more
evident.
We are very grateful for the standard of care always given to Mum and we know she is happy here.

Reply from Florence Gamino, Home Manager at Brackenbridge House

Thank you for your heartfelt words. It's a privilege to support her and we're here for you both every step of the way.


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Review from C C (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not wish for a better home for my dad.

Reply from Florence Gamino, Care Home Manager at Brackenbridge House

Thank you for taking the time to leave a positive review. I will pass the message on to the wider team.


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Review from K P (Wife of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Brackenbridge House following a very long spell in hospital.
The staff at Brackenbridge House have, without exception, been friendly and helpful. They have made him feel welcome and ensure that all his care needs are met. My husband also mentions the excellent quality of the food
and he enjoys the daily exercise class.
When I visit, the home is always very clean and well-maintained. The staff are welcoming and are helpful if I have any queries. The other residents always appear calm and content.
I would like to say a big thank you to all the staff who make the home such a warm and caring environment for the residents.

Reply from Florence Gamino, Home Manager at Brackenbridge House

Thank you for your heartfelt feedback. Your gratitude means a lot to us; we strive to create a warm and caring home for all our residents.


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Review from Peter F (Respite Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came in August 2023, I really didn't know what was happening. I was very confused about things. After a week, things became a lot better. I really like this care home and the staff. It is a lovely place to have to stay when you are not feeling well and in the right frame of mind. The staff are
lovely, helpful and kind. I will never forget this place, it will always stay with me. If I had trouble in my life again, this would be the place for me. Thank you.

Reply from Florence Gamino, Home Manager at Brackenbridge House

We're touched to hear about your journey with us. Transitioning into a new environment can indeed be disorienting but we're glad that things improved for you as you settled in at Brackenbridge House Care Home.


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Review from John P (Son of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this home for my dad as I live 100 miles away. He is treated very well and all the staff are lovely and friendly. Couldn't wish for a better home.

Reply from Florence Gamino, Home Manager at Brackenbridge House

Thank you for sharing your positive experience at Brackenbridge Care Home. We're delighted to hear that your dad is being treated well and to know that our staff's friendliness and care have made a positive difference for your dad. Warm regards.


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Review from John L (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a few weeks now and is adapting very well. The staff are kind and accommodating and food is appetising and readily available. The residual health problems are being addressed by NHS staff who visit. I am glad that she is somewhere she is safe. Above all, there is a
friendly atmosphere.

Reply from Florence Gamino, Home Manager at Brackenbridge House

Thank you for your positive review! We're delighted to hear that your mother is settling in well at Brackenbridge House Care Home. We're committed to providing exceptional care.


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Review from David B (Brother of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Brackenbridge House have displayed true care and patience amongst all residents in my presence and I feel like family when I visit. During a delicate time, I am made to feel comfortable and confident. Every need and more is provided for my sister and she is extremely happy. I no longer
need to worry about her care and safety.

Reply from Florencia, Home Manager at Brackenbridge House

We really couldn't ask for better feedback - thank you for sharing your experience of our home.


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Review from Deborah G (Friend of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a short space of time, my friend's life has been enlightened with joy and interaction with others who are trained in accommodating and caring for challenging circumstances, mentally and physically. I have been most impressed by the patience of the staff and their efforts to understand each individual's
needs and it is always a joy to take part in the activities provided.

Reply from Florencia, Home Manager at Brackenbridge House

What a fantastic review of our home. Thank you so much for taking the time to share your experience. Our mission is to bring joy, happiness and fulfilment to our residents so to hear that your friend's life has been filled with joy really makes me proud. Thank you.


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Review from Caroline D (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came on Christmas Day to be with Dad and the staff were wonderful. Making us feel comfortable and part of the party. They had all made an effort. We joined in on a lovely Christmas Dinner. Dad enjoyed his too. Thank you to the manager and her team!

Reply from Julie, Home Manager at Brackenbridge House

Thank you for your feedback and kind comments - a fantastic Christmas day enjoyed by all!


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Review from Glenda S (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Brackenbridge House a very run home. The place is always clean and tidy. The staff are all very friendly and welcoming, any concerns are addressed and resolved. The meals are very well prepared and tasty and they have lots of different activities.

Reply from Florencia, Home Manager at Brackenbridge House

Thank you for sharing your experience of our home and for your wonderful comments. The team work extremely hard and will be delighted to receive such positive feedback. Warm regards.


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Review from S T (Partner of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Brackenbridge House to be a very excellent place. It is very clean the staff are very friendly and able to assist any way they can. My partner's room was kept very clean and tidy (it felt more like a vacation room).
I could not hesitate to recommend this place, I would go as far to say that
in the event I needed such care and attention in later years I would be happy to stay there,

Reply from Chante Woodley, Marketing Coordinator at Brackenbridge House

Thank you for your glowing review of Brackenbridge House. We're thrilled to hear that you found it to be an excellent place, from its cleanliness to the friendly and helpful staff. At Gold Care Homes, we strive to provide exceptional service to all our residents. Kind regards.


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Review from Janie R (Niece of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the wonderful care my beloved aunt is receiving at Brackenbridge House. She's so well looked after, the food is very high quality and her room and the home is spotless. The staff make it - they are warm, friendly and always smiling it's a perfect place for care.

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Review from James N (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The stagg make this place. They are excellent. Two in particular.

Reply from Chante Woodley, Marketing Coordinator at Brackenbridge House

Thank you for your review! Your feedback is important to us. We will pass on your kind message to the team. Gold Care Homes, strive as a team, to work closely with our residents families so we can provide the very best care for everyone in our homes.


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Review from Stella G (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brackenbridge House Care Home is a very pleasant home, sparkling clean with very friendly, helpful staff.
My neighbour tells me he enjoys his meals. He also says he is bored and I wonder if there could be a little more entertainment.

Reply from Chante Woodley, Marketing Coordinator at Brackenbridge House

Thank you for your review! Your feedback is important to us. It's great to have you and your friend as part of our Brackenbridge House family. We will pass on your kind message to the team and strive to coordinate more various activities. Gold Care Homes strives, as a team, to work closely with our residents so we can provide the very best care for everyone in our homes.


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Review from Laura A (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most amazing place! Gave my dad wonderful care that felt like home.

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Review from Steve B (Son of Resident) published on 7 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for three weeks respite care. The care home has a pleasant laid-back feel. All staff were very pleasant and helpful and my mother felt she was well cared for, enjoyed the food and company of the other residents. We did not have to worry about her care in any way and highly recommend
this home.

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Review from Marian S (Sister-in-law of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been at Brackenbridge House for two months. During this time he's been transformed from a sad, lonely individual to a new man. He certainly has a new lease of life we never expected to see. Although he has dementia, he has many lucid episodes and enjoys chatting to other residents
and staff. He is very well looked after and cared for, more than we could imagine. He's 97 next month and looks ten years younger. Well done to all the happy staff for making he latter years so good.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Brackenbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Brackenbridge House is calculated as follows: ( (181 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 226 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brackenbridge House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (11)

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Meet the Team (1)

Florence

Florence Gamino

Job Title: Care Home Manager

Joined: 2019

I am a Registered Nurse who has worked in care for more than twenty years. My qualifications include a Level 4 NVQ in Adult Social Care and further learning in dementia care. I am passionate about offering the best quality of life for people living with dementia, bringing them joy, happiness, and fulfillment.


Frequently Asked Questions about Brackenbridge House

What types of Care is Brackenbridge House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brackenbridge House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Brackenbridge House have?

There are 36 Single Rooms.

What are the Facilities & Services at Brackenbridge House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brackenbridge House to the centre of Ruislip?

2.2 mile(s) as the crow flies, distance by road may be significantly further.