Brackenbridge House

Brackenhill, Victoria Road, Ruislip HA4 0JH
Submit a Review
9.8 55 Reviews
  • Brackenbridge House, Ruislip
Brackenbridge House is set in one and half acres of lawns and gardens with pathways and gardens for residents to enjoy. The home offers 'first class' person-centred care for the over 65's. Conveniently based in South Ruislip, all of London’s sights and sounds are within easy reach, while the Berkshire countryside is a short drive away.

Brackenbridge House is a 36 bedded purpose-built residential care home which benefits from the leadership of a Home Manager who sets the highest of standards for care and all other services. Residents' bedrooms are individually decorated with scope for residents to 'put their own stamp' on their own rooms with the addition of personal items and décor.

“It’s what’s inside that counts” is what both residents and families judge to be important about Gold Care Homes and especially what they love about Brackenbridge. The Care team and all other staff team members are the heart of the home.

Brackenbridge House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

The staff team hail from many ethnicities and the languages spoken are various, this they find, ensures that all residents can feel very much at home!

Residents also benefit from:

-        Views of a large garden area
-        7 Days a week activity programme
-        Welcome toiletries on arrival
-        Bedroom Furniture
-        Single or double sized rooms
-        TV and telephone points

Show Brackenbridge House on the Map

Care Provided by Brackenbridge House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Florencia Gamino (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Brackenbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Brackenbridge House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit anytime, avoiding meal times
    08:00-09:00
    12:30-14:00
    17:0018:00


  • Parking

  • Minimal parking space's, 10 Parking space available


Brackenbridge House Reviews (55)

Total of 55, showing 21-40
9.8

Brackenbridge House has a Review Score of 9.8 (9.761) out of 10, based on 19 reviews in the last 2 years. Over all time Brackenbridge House has 55 reviews.

Overall Experience

  • 33
  • 17
  • 5
  • 0
  • 0

Date Published

55
4
7
19
36

Review from Kevin L (Son of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my father is receiving at Brackenbridge House. He is not always easy to deal with but is always treated with dignity and respect by carers who have got to know him and our family well. He particularly enjoys the food, which is excellent. Feedback about how my father has
been has also been very good. Everyone is friendly and easy to deal with, which we appreciate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill M (Friend of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the standard of care here. The staff are efficient, friendly and kind. It gives me peace of mind to leave my very close friend here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith H (Son of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has stayed at Brackenbridge House for the past two years. She was very comfortable and content. Only the last few months Mum went downhill with her health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maiz L (Grandson of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a place in London for my grandmother during our stay. Loved the care and attention. Understood my grandmother's needs and wishes. Felt safe and secure. The service was fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Granddaughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the best care homes in the area, as the staff really do care about the resident! Always professional, always kind. The staff are the best in doing a difficult job. I'm also pleased to see Brackenbridge is maintained and kept incredibly high standards all the way through the pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Partner of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G T (Wife of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. The premises are well looked after and kept very clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew H (Son of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Responsive and attentive staff, clean premises and a lovely garden for residents to go out for a walk in. Brackenbridge House was an ideal care home for my mother to spend two weeks' respite in. I would not hesitate in recommending the home to other people. Special mention must go to the care home
manager, who is extremely dedicated and kind in her job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff kind, helpful and pleasant. Mum is receiving excellent care and the family are pleased that she is settled in and she is being well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N W (Friend of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brackenbridge House is very convenient to access by car or public transport. The place is well managed, clean and efficiently run. The residents appear well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie A (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy here. The staff are wonderful. Mum is well cared for. Very welcoming to visitors. A lovely clean home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy S (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in well. He is very complimentary of the care he receives and says he feels safe and comfortable. I have great peace of mind and am confident he is being cared for. He loves the activities and the company of the other residents.

Reply from Jemar Legister, Marketing Associate at Brackenbridge House

Hi there, thank you for taking the time to leave such a positive review. We are delighted to know that the quality of care we provide has met the expectations of your dad. Here at Gold Care Homes, we ensure all our residents live safely and comfortably as we create a home away from home feel within our homes. Our hardworking staff always organise fun activities to aid the physical and cognitive stimulation of all residents within our care. Thank you again and stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald H (Husband of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always appeared very efficient.

Reply from Jemar Legister, Marketing Associate at Brackenbridge House

Thank you for leaving a review. The staff at Brackenbridge House are very efficient in the way they work. This gives the team more time to ensure they are providing the high quality of care all our residents deserve. Thank you and stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Wife of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention given. Staff are very pleasant.

Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your 5* review, your feedback is very much appreciated by the home. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Friend of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy with Brackenbridge. The staff are very caring and helpful.

Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your review; it is very much appreciated. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The current management team have made a big improvement to the care home. All the staff are very attentive. My visit with my brother was on my mother's 93rd Birthday and they made a lot of effort to ensure she enjoyed it.

Reply from Alison Foreman, Director of Sales and Marketing at Brackenbridge House

Thank you for your review. I am so glad to hear that you are happy with continued improvement to all aspects of our care and services at Brackenbridge. The team are working very hard and to know that families and residents are noticing all efforts, will give them the recognition they deserve. Ensuring that birthdays are celebrated to the full are, of course, another way of demonstrating our passion for the delivery of excellent care. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Sister of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with the care given to residents. Care workers are doing a marvelous job during Coronavirus. They kept the care home running in spite of all ups and downs. Keep up the good work. God bless you all.

Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Thank you for your kind review, we're pleased to know that your opinion of our homes is positive. Our staff will be pleased to hear that they are doing a marvellous job. Wishing you the best, stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola G (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has significantly improved since the new manager and deputy manager have taken over. The care my mum has received has been excellent and they have been really accommodating during lockdown with calls and Facetime calls.

Reply from Sym Jaj, Senior Marketing Executive at Brackenbridge House

Hi, thank you for leaving us a review. It's great to hear that you have noticed a vast improvement in our quality of care. Thank you for your patience and feedback during this difficult time. We value the support of our residents and their loved ones.
Take care and stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B G (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a great time at Brackenbridge house whilst I was away on holiday. I really appreciate everything that the staff did for her while I was away. Looking forward to visiting the home again soon with Mum to partake in their activities. Dropped by today to thank all the staff and to visit the friends
Mum made during her stay.

Reply from Melissa Lawerence, Marketing Coordinator at Brackenbridge House

Thank you for letting us know, we're happy to have her, many thanks!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Granddaughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and tidy. The staff are very helpful and are running the place perfectly.

Reply from Melissa Lawerence, Marketing Coordintaor at Brackenbridge House

Lovely comments, many thanks for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Brackenbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Brackenbridge House is calculated as follows: ( (181 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 226 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brackenbridge House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Florence

Florence Gamino

Job Title: Care Home Manager

Joined: 2019

I am a Registered Nurse who has worked in care for more than twenty years. My qualifications include a Level 4 NVQ in Adult Social Care and further learning in dementia care. I am passionate about offering the best quality of life for people living with dementia, bringing them joy, happiness, and fulfillment.