101 Brook Street

Erith DA8 1JJ
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7.9 7 Reviews
  • 101 Brook Street, Erith
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Show 101 Brook Street on the Map

Care Provided by 101 Brook Street

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 6 Service Users
  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training

Good to Know

  • Person in charge
  • Sara Barton (Manager)
  • Admission Criteria
    • Either contact the Local Authority for referral or contact the staff at Brook Street for more information. Respite and short stay care home
    • Ages 17+
  • Room Information
    • Single Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for 101 Brook Street

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times.


  • Parking

  • Limited onsite parking for visitors and guests


Are you the Owner/Manager of 101 Brook Street? View your Advertising Options

101 Brook Street Reviews (7)

7.9

101 Brook Street has a Review Score of 7.9 (7.924) out of 10, based on 1 reviews in the last 2 years. Over all time 101 Brook Street has 7 reviews.

Overall Experience

  • 3
  • 4
  • 0
  • 0
  • 0

Date Published

7
0
0
1
6

Review from Julie S (Mother of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter always enjoys her time at 101 Brook Street Care Home, we are confident that her needs and wants are catered for. She is smiling on arrival and smiling when we collect her. She has her favourite staff members but all of the staff are kind.

Reply from Rianna Barnett, Marketing Assistant at 101 Brook Street

Thank you for your great review of Brook Street! We are so happy that your daughter enjoys her time with us and we will continue to provide a high level of support for you and your daughter. I'll pass on these kind words to our team at Brook Street!


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Review from B R (Father of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son stays at 101 Brook Steet Care Home regularly and we feel that he is well cared for. The staff are lovely which for us is important. They seek to cater for his needs and we are grateful for this facility. It took him quite a while to settle as he is very much a home bird but the staff adjusted
to his needs and were very accommodating.

Reply from Rianna Barnett, Marketing Assistant at 101 Brook Street

Thank you for the great feedback! The team at Brook Street will be very pleased to hear this, I'll be sure to pass it on. We're glad we could accommodate your son's needs and hope he continues to enjoy staying with us.


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Review from C B (Mother of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place and staff are all lovely and helpful. Very friendly atmosphere. They have lots of fun and joy.
My daughter is always happy when she comes to Brook Street.
It is a very clean and tidy place. It is a safe place to be.

Reply from Rianna Barnett, Marketing Assistant at 101 Brook Street

Thank you so much for such a wonderful review of our service at Brook Street, we are so glad your daughter enjoys her time with us! The team will be delighted to hear of the positive experience that both you and your daughter have had. We will strive to continue providing a high-quality level of support.


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Review from I B (Respite Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay at Brooke Street. I feel like I instantly was accepted. The staff were very friendly and helpful. The facilities were great. Overall, I loved my stay at 101 Brooke Street and can't wait for my next stay.

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Review from A G (Mother of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful staff. Always friendly and understanding. I fully trust the staff and I am always sure of my daughter's safety when she is there.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at 101 Brook Street

Thank you for such a positive review of our Brook Street Service. I will be sure to pass on your feedback to the team at the service.


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Review from Z E (Mother of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just want to give my view about Ambient Respite!
It was the first time for my daughter to stay there and she was supposed to go to the nearest one but they didn’t have a space. So she went to this place because I had surgery and the social service booked her there for two weeks and sure I was worried,
but the manager is so kind and he was updating me about my daughter by pictures and phone calls and that thing was marking me so happy! For the first time, I went and saw my daughter in the place this Saturday and she was so happy, clean and was happy to see me!
I asked her where do you like more, the place she used to go when she was child or the one the new one she said this one. I was so happy and called the manager, and said to the staff too, thank you so much. I can look after my health after my surgery and the recovery time while my daughter is looked after as well. Also, what I loved about the place it was very clean and the lounge was so modern and colourful and clean. I feel like she was at home

Reply from Davina Sellick, Director of Sales, Marketing & Communications at 101 Brook Street

Thank you so much for such a great review of our service at Brook Street. The team will be delighted to hear of the positive experience that both you and your daughter have had at the service. We are pleased that we were able to provide the support and peace of mind that your loved one was being well taken care of whilst you, yourself were recovering.


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Review from S W (Mother of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son uses this service regularly. The staff and rooms are good. If he spends all day, we do not always get feedback on what he has done, eaten or general information. This would be very helpful. My son enjoys going to Brook Street and I feel comfortable that he is being cared for to a good and safe
standard.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at 101 Brook Street

Thank you for your review of Brook Street and the services we provide there. Please do speak to the manager about any aspect of the support where you feel we could do better. I will ensure that your comments and review are passed onto the team at Brook Street and doubtless the manager will be in touch with you.


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Current Review Score: 7.9 (7.924)

Overview of Review Score

The Review Score of 7.9 (7.924) out of 10 for 101 Brook Street is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.091 for 101 Brook Street is calculated as follows: ( (1 Excellents x 5) + (10 Goods x 4) ) ÷ 11 Ratings = 4.091

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.833 Points relating to the number of positive Reviews for 101 Brook Street is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2. 1 Positive Reviews ÷ 1.2 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about 101 Brook Street

What types of Care is 101 Brook Street registered for?

Older Person Care, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does 101 Brook Street provide?

Day Care & Independent Living Training are other types of care provided.

How many Rooms does 101 Brook Street have?

There are 6 Single Rooms.

What are the Facilities & Services at 101 Brook Street?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is 101 Brook Street to the centre of Erith?

1.0 mile(s) as the crow flies, distance by road may be significantly further.