Bullsmoor Lodge

35/49 Bullsmoor Lane, Enfield EN3 6TE
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9.8 64 Reviews
  • Bullsmoor Lodge, Enfield
Bullsmoor Lodge is a purpose-built care home, located close to Waltham Cross in Enfield, Middlesex. It forms part of the AgeCare group, an elderly care provider that aims to provide outstanding care in luxurious five star hotel standard accommodation.

The care home is designed to cater for elderly people requiring standard residential or dementia care. Every bedroom has en-suite facilities, a private telephone, television and emergency call system. All rooms are fully furnished but residents may bring their own furniture as they wish.

The home prides itself on having a professional, caring and considerate team of staff that will always go above and beyond to ensure their residents' comfort, safety and wellbeing. A full programme of activities is run throughout the week for residents to enjoy and participate in.

Bullsmoor has a variety of amenities to offer, such as hairdressing salon, a quiet lounge, a bar and so on. They strongly urge you to visit when looking for residential elderly care to see the difference they make to people’s lives.

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Care Provided by Bullsmoor Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Coombs (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Bullsmoor Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Bullsmoor Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bullsmoor Lodge Reviews (64)

Total of 64, showing 1-20
9.8

Bullsmoor Lodge has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years. Over all time Bullsmoor Lodge has 64 reviews.

Overall Experience

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Review from Terri W (Granddaughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Bullsmoor Lodge in the new year, my grandad has been given a whole new lease of life. Nothing is too much for the staff, and my grandad's health conditions are never too big or demanding for their time or care - they are angels! I haven't seen him this happy or excited to get involved
in a long time and as a family we're so thrilled. The whole team keep us updated with everything he's up to and we're so happy he gets to call Bullsmore Lodge home.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you so much for your kind words. We always aim to make Bullsmoor "home from home" for our residents and families. Thank you for trusting us with your Grandads care, its a pleasure. I will share this feedback with the staff as its lovely to hear.


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Review from J B (Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and kind.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for your feedback, I will share this with the staff. I am pleased you are happy and satisfied with your residency here at Bullsmoor Lodge.


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Review from L M (Niece of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been here, I feel very happy to know she is cared for. I have witnessed the love and care the carers give to her. My aunt came from a big family and in our tradition, we look after our seniors but her daughtered suffered a heart attack and I was looking after my partner with cancer
so we were very anxious to put her in a home. However, she has thrived and the care the carers give her is home from home, we are very happy and the whole team are so caring and we feel so relaxed to know my aunt is in safe hands.

Reply from Sara Gallagher, Operations Manager at Bullsmoor Lodge

Thank you for taking the time to review Bullsmoor Lodge - we really appreciate you doing so. It is lovely to read your thoughts about the care and support provided by the Bullsmoor team and heartwarming to know that your aunt and whole family are happy.


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Review from C W (Niece of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was welcoming, clean, bright and secure.
Staff were at the door to welcome us in, help us sign in and show us around. Residents looked happy and cared for. Music was playing and staff were helpful.
We all sat in the small lounge together, the home is gorgeous and we would highly recommend.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for your kind words. I am glad you had a good experience whilst visiting us. I will share this with the staff.


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Review from J C (Mother of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My amazing mum went initially for respite and relaxation following a hip replacement and previously had a stroke and was diagnosed with vascular dementia, she was only meant to stay for a few weeks. I have always popped to see her or call her most days but clearly, the magnificent staff could clearly
see what I could, she was coming on leaps and bounds in just a few weeks, I can't remember the last time I saw my mum so happy. It brought me to tears. I went to the staff in charge and said we will do whatever it takes, please let my mum stay here, I love seeing her so happy, loved and well cared for.
Thanks to all the staff at Bullsmoor Lodge for granting my mum and my greatest wishes. She loves her comfortable bed, her perfect room and she is waited on hand and foot and is now living the life of a teenager. Singing, dancing shows, you name it, they are putting it on. I have seriously never seen such a place like it.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you so much for your kind words. It is our pleasure to provide high-quality care. I am pleased you are happy with the service provided, I will share this feedback with the staff.


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Review from Kim M (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Bullsmoor Care Home for over 2 years now the care she receives is fantastic the carers and all staff are brilliant there are always things going on for the residents. Always kept informed by staff of any issues with my mum.
I cannot fault anything with this care home.
My nan was
in this home many years ago. Some of the carers are still here, which shows you what a good place this is.
All management and staff are always there for family as well as the residents.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for your lovely comments, I will share this with the staff. It's an honour to provide care for your mum and I am proud that we made an impact with your nan that you chose to place mum here.


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Review from Jo H (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mum was always fearful of ever having to go into a care home. Thankfully, after being diagnosed with Alzheimer's, Vascular Dementia and hip replacement at the age of 89, she went to stay at Bullsmoor Lodge in March of this year. She is now a permanent resident and is happier and healthier than
she has been for years. I cannot praise the staff highly enough for their round-the-clock care and love they all show on a daily basis. Would highly recommend to anyone who is looking for somewhere for their loved ones stay. Eternally grateful to them all.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you so much for your kind comments, it is a pleasure to care for your Mother. I will share this with the staff as always nice to hear impact on others.


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Review from F S (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to all the staff especially the manager at Bullsmoor Lodge. My mum is now in safe and professional care 24/7 and that is a source of huge relief and comfort to us after a very difficult time. My mum's health and well-being have greatly improved since she arrived at Bullsmoor Lodge.
Every carer at the lodge is extremely kind and friendly. The facilities are very clean and there are wonderful communal areas for all residents and their visitors to have space to relax.
The bedroom is lovely and the en-suite bathroom is perfect.
I highly recommend Bullsmoor Lodge.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking the time to leave us a review, myself and the staff are extremely grateful for your comments. It is our pleasure to care for your loved one.


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Review from L M (Granddaughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and warm and kind and offer a good level of care. We are very happy with the care that our Grandmother is receiving however the company has just put the fees up by 8%, over £500 a month, £6000 a year with no notice or discussion. When challenged about this they blamed the rise in the minimum
wage which is awful as the tiny (and very justified) raise in the minimum wage could not account for such a huge increase. Clearly, the company are only focused on making more and more profits. The fees have increased by a third in six years, they are now at an unsustainable level which causes a huge anxiety as to our grandmother's future.

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Review from Peter B (Nephew of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Bullsmoor Lodge for 8 years and has always received excellent care during that time. I have always been confident that she is being well looked after. Bullsmoor has always been well managed and the communication is great. I love the regular social media updates - so lovely
to see regular updates.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking the time to leave us a review, myself and the staff are extremely grateful for your comments. It is our pleasure to care for your Auntie. We will make sure we keep the pictures live.


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Review from Corinne W (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In September 2023, my mother, aged 90, who lived with me, spent two weeks in respite care. After her stay, she asked to go on the waiting list to become a permanent resident as she couldn't fault the care she received. My mother has mobility problems, and the staff were patient, friendly and attentive.
The meals were varied and very good. In October 2023, my mother became a permanent resident. She quickly settled in and continues to be happy. In December, my mother became unwell and the attention and care she received have been excellent. As a result, she is much better and continues to recover well. My mother is a very sociable person and enjoys interacting with the friendly staff and has made a very dear friend who is a resident. The Christmas party for residents and family members was a great success. My mother described the New Year's Eve party as fantastic. Knowing my mother is cared for so well has relieved a lot of stress for me, and we both now have quality time together when I visit.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for your kind words, myself and the staff are extremely grateful. It is our pleasure to care for your Mum. We will always do our best to deliver the best care to Mum and everyone else.


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Review from Lorraine B (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is extremely well cared for in Bullsmoor Lodge. The home is always a happy place to be and even more so at Christmas time. Everywhere was decorated and all the stops were pulled out for a wonderful Christmas party with delicious food for the residents and families. All the staff show respect and
love for Mum and all the residents. Mum loves to join in with all the activities and moving to Bullsmoor Lodge has given her family much-needed peace of mind that she is being well looked after.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking the time to leave us your review. We are extremely grateful for your feedback; it is a pleasure to care for your Mum. We are pleased to hear that she is happy here.


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Review from O S (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bullsmoor Lodge for nine years, and she has great care from the staff that has been excellent throughout the time she has been there. I would recommend Bullsmoor Lodge to anybody who is looking for a care home.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking the time to leave us your review. Myself and the staff are extremely grateful for your comments.


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Review from Michael J (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Bullsmoor Lodge since November 2022. During this time I have found her care to be excellent. The staff all seem very pleasant and caring and cope well with Mum's occasional strange behaviour (such as collecting glasses and trying to do her own laundry). The food seems to be
good and suitable for someone of her age. I have found the staff to be excellent in contacting me if there are any problems with her day-to-day care.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking the time to leave us your review. The management and staff are delighted with your comments, and we will continue to deliver the best possible care for your loved one.


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Review from Sam L (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Bullsmoor Lodge for 4 and a half years now. We are forever grateful that we had the opportunity for Mum to be here. Considering the last few years and the terrible things we heard from friends and their experiences we feel very fortunate.
It has always been a loving
and friendly home, our mum gets on well with staff, and enjoys the food and we are so happy that all the activities have returned. The care and attention paid when something is not right in our mum's demeanour is excellent, we have never had to complain in all the time Mum has been in residence.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking the time to leave us your review. The management and staff are delighted with your comments and we will continue to deliver the best possible care for your loved one.


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Review from Jan J (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bullsmoor Lodge for nearly two years and in that time I have been more than happy with the care she receives. All levels of staff have shown support and kindness to both my mum and me. They are very commutative with me on all aspects of Mum's care and always welcoming when
I visit, they have lots of activities for the residents and encourage families to join in also, I would like to take this opportunity to say thank you to all the staff and wish them a prosperous New Year.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking your time to leave us your review. The management and staff are delighted with your comments and we will continue to deliver the best possible care for your loved one.


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Review from Stephen C (Nephew of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunt was very well looked after by the staff of Bullsmoor Lodge. All of the people from the laundry through to the care team and management were kind, attentive and made sure her health needs were met at all times.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking the time to leave us a review, myself and the staff are extremely grateful for your comments. It was our pleasure to care for your aunt. We hope to see you both again soon.


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Review from Christine G (Respite Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in the respite room for five nights as I have a hip which needs replacing and mobility difficulty and painful. This is my first experience with a care home, and what a wonderful provision this has been for me and my family, who were able to go away for a few days knowing that I was safe
and well cared for.
Just every member of staff was so very kind, caring and willing to make life comfortable for everyone. This short stay in Bullsmoor Ladge has enlightened my vision of care homes, and if the respite facility here were to be discounted in the future, I and many others would be devastated. I congratulate Bullsmoor Lodge on its wonderful provision.

Reply from Lisa Coombs, Manager at Bullsmoor Lodge

Thank you for taking the time to leave us a review, myself and the staff are extremely grateful for your comments. It was a pleasure to care for you during your stay with us. We look forward to seeing you again soon.


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Review from Tracy G (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum recently became suddenly unwell, resulting in a hospital admission, the staff were fantastic and dealt with the situation quickly and professionally. During her hospital stay they showed genuine concern and kept in touch to find out how Mum was doing. When she was discharged back to Bullsmoor
Lodge Care Home, I was touched to see how pleased they were to see her and how they made a fuss of her - they are like an extended family!

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review, we're delighted with your comments and we all look forward to welcoming you back soon.


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Review from V F (Niece of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in Bullsmoor Lodge for just over 2 years, before her passing. Throughout her time there, I couldn't fault the care and friendliness she received. The home had a lovely atmosphere, very clean and welcoming. When my aunt eventually went into palliative care, the attention and kindness given
to her were second to none and I can only thank them all for their humanity. My thanks also go to the senior staff, who have been brilliant and if I had to mark this home out of ten, I would give it eleven! Many thanks.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review, we're clearly delighted with your comments and we're so very proud to have been given the opportunity to care for your aunt. Wishing you and your family well for the future.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Bullsmoor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Bullsmoor Lodge is calculated as follows: ( (183 Excellents x 5) + (27 Goods x 4) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bullsmoor Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Lisa

Lisa Coombs

Job Title: Registered Manager

Joined: 2012

With over 12 years of dedicated experience in the healthcare sector, Lisa has built a remarkable career, starting as a Care Assistant and advancing into managerial roles. Notably, her time at AgeCare Minchenden Lodge resulted in achieving the highest Care Quality Commission (CQC) rating of ‘Outstanding,’ highlighting her steadfast commitment to excellence in healthcare administration.


Lisa's managerial approach thrives on empowering her team and creating a collaborative and supportive work environment. Her unwavering dedication extends to the residents under her care, ensuring the consistent delivery of high-quality care. Beyond the healthcare facility, Lisa actively seeks to strengthen community bonds, recognising the significance of building meaningful relationships. In essence, her professional journey stands as a testament to her resolute commitment to elevating the standard of care within the healthcare sector. Lisa's expertise positions her as an invaluable asset not only to
Bullsmoor Lodge but also to the broader healthcare community.


Shirley

Shirley Pearce

Job Title: Care Coordinator

Joined: 2008

Shirley began her care journey in her teens, volunteering in various care sectors. After gaining valuable knowledge and confidence in the profession, she officially joined Bullsmoor Lodge in 2008, where she achieved an NVQ Level 3 in Health & Social Care. Over the years, Shirley has progressed through various roles, eventually becoming Care Coordinator in 2017. In this role, she works closely with management, ensuring the delivery of high-quality care. Shirley thrives on challenges and enjoys taking on new projects. Her leadership skills have greatly contributed to the success of the home and its staff team.


Maggie

Maggie Jackson

Job Title: Care Coordinator

Joined: 2009

Maggie has worked in the care industry for 15 years, beginning her career at Bullsmoor Lodge. She progressed from Care Assistant to Senior, and since 2017, has held the role of Care Coordinator, working closely with the Manager. Maggie holds an NVQ Level 3 in Health & Social Care, as well as a Level 5 qualification as a Health Care Practitioner. Although qualified in Phlebotomy, she chose to remain in the care sector, driven by her passion for making a positive difference in residents' lives. Maggie is dedicated to providing excellent care and enhancing the well-being of those she serves.


Frequently Asked Questions about Bullsmoor Lodge

What types of Care is Bullsmoor Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bullsmoor Lodge provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bullsmoor Lodge have?

There are 42 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bullsmoor Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bullsmoor Lodge to the centre of Enfield?

1.3 mile(s) as the crow flies, distance by road may be significantly further.