Bullsmoor Lodge

35/49 Bullsmoor Lane, Enfield EN3 6TE
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9.8 64 Reviews
  • Bullsmoor Lodge, Enfield
Bullsmoor Lodge is a purpose-built care home, located close to Waltham Cross in Enfield, Middlesex. It forms part of the AgeCare group, an elderly care provider that aims to provide outstanding care in luxurious five star hotel standard accommodation.

The care home is designed to cater for elderly people requiring standard residential or dementia care. Every bedroom has en-suite facilities, a private telephone, television and emergency call system. All rooms are fully furnished but residents may bring their own furniture as they wish.

The home prides itself on having a professional, caring and considerate team of staff that will always go above and beyond to ensure their residents' comfort, safety and wellbeing. A full programme of activities is run throughout the week for residents to enjoy and participate in.

Bullsmoor has a variety of amenities to offer, such as hairdressing salon, a quiet lounge, a bar and so on. They strongly urge you to visit when looking for residential elderly care to see the difference they make to people’s lives.

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Care Provided by Bullsmoor Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Coombs (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Bullsmoor Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Bullsmoor Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bullsmoor Lodge Reviews (64)

Total of 64, showing 21-40
9.8

Bullsmoor Lodge has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years. Over all time Bullsmoor Lodge has 64 reviews.

Overall Experience

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Review from L S (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum required three weeks of respite care recently and Bullsmoor Lodge provided an excellent care service. All the staff were caring and professional and it was a relief to know she was being looked after. The relationship between staff and resident was lovely to see. Thank you, to everyone involved.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. We are delighted with your comments and it was our pleasure to care for your mother during her respite stay with us. Thank you again and we look forward to seeing you again.


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Review from C R (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to assess Bullsmoor Lodge Hotel Care Home, we were impressed by the decor and the residents' rooms and facilities and the pleasant relaxed staff we met. From the moment my elderly mother moved into her ensuite room, she was impressed and quickly settled into the care home routine.
The care staff are on hand 24 hours a day and every transaction is recorded and reviewed by the management team. Residents are encouraged to report/discuss any concerns or wishes to the manager.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review. Your positive comments are very much appreciated, by both management and staff alike and we're delighted that both you and your mother are happy with our service. We all look forward to seeing you again soon.


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Review from K F (Son of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been there for just over a year. I can't fault the service we have received, in the most challenging of years. Healthwise my mother has improved over the year, as her medications have been tweaked and she has benefitted from the good nutrition too. She is eating and drinking far more than she
was a couple of years ago. The home is well run, very clean and comfortable. The staff are excellent and the communication from the home is very good.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. The management and staff are so happy with your comments and we're overjoyed that your mother has settled and her health has improved whilst with us. We all look forward to seeing you again soon.


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Review from Alison H (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank everyone at Bullsmoor Lodge enough. We had peace of mind knowing that Mum was safe and being well looked after. On arrival, Mum had a folder with everything about her interests, needs etc. Within two weeks, Mum knew so many members of staff and their names. The manager has been amazing
and helped us all through this process. Nothing ever seems too much trouble.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. The management and staff are absolutely delighted with your positive comments, it really does mean a lot to us to know that the hard work and dedication we provide is recognised. We very much look forward to seeing you again very soon.


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Review from Gerald G (Husband of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run care home with airy rooms, good food, daily activities and caring staff. Staff morale is high and this is reflected in the general atmosphere of the home. Clean and comfortable throughout. Have viewed many care homes and this is the best.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. We're absolutely delighted with your positive feedback and the management and staff are equally enthused. It really means a lot to us to hear such praise. Thank you again and we look forward to seeing you again soon.


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Review from Lorraine W (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for almost 10 years and has always received excellent care. She has always enjoys her meals, which have been adapted to suit her needs. Her private room is kept to a very good standard. The staff are so happy and willing to help and care. They continuously work hard
with the changing needs of my mum and keep me well informed.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. The management and staff are delighted with your praise and they'd just like to say that it has been an absolute pleasure to care for your mother over the past ten years. We look forward to seeing you again soon.


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Review from K I (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Bullsmoor Lodge Care Home in March 2021. She has received excellent care since she has been a resident and all the staff go above and beyond to cater to all the service user's different needs. My mum has been unwell on a couple of occasions and the staff have kept us updated as to how
she is doing and I have been able to talk to her on the phone. Also over the Covid isolation, the home have been very helpful in informing us of the guidelines and when we will be able to visit. They are all very helpful and caring and I am so glad that mum is enjoying her time there.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review. The management and staff are delighted with your praise and we are very proud to have been given the opportunity to care for your mum. We all look forward to seeing you again soon.


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Review from J L (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Providing me with photos of my mother when they know that at the moment I am finding it awkward to get there and generally keeping me informed of what is happening. Knowing that my mother is cared for at all times.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review, we very much appreciate your comments and look forward to seeing you again soon.


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Review from Peter B (Son of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Bullsmoor Lodge to anyone looking for a home for their mother or father with dementia. My mum has been there for three years and I can honestly say she's extremely happy and content, pampered and cared for by all the wonderful staff.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. The management and staff are delighted with your comments and we are honoured to have the opportunity to care for your family. We all look forward to seeing you again soon.


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Review from Robert G (Son of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, helpful and caring. Looking after my mum very well. Previously my dad was a resident and he was also very well looked after.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. We're delighted with your comments and the management and staff are very proud to have the opportunity to care for your family. We all look forward to seeing you again soon.


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Review from Linda A (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Bullsmoor Lodge for 2 years it took her a while to settle and join in with activities due to her dementia but the staff were very patient and supportive. She is now settled and very happy and she cannot praise the staff enough and believe me mum would let us know if she wasn’t happy!
Everyone from management down is warm, friendly and approachable as a family we are very happy with the care mum receives it really is the closest to home from home you can get.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you very much for taking the time to leave us a review. We're extremely grateful for your praise of our service and so happy that your mother has settled so well. The staff and management are equally proud of receiving such glowing feedback and we can't wait to welcome you and your family into the home once we are past this terrible pandemic.


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Review from D P (Brother of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run very well and all the residents and staff are happy to see you on our visits. Cannot be more helpful.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review, the staff and management are very appreciative of your praise.


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Review from Robert Y (Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are really friendly, caring and look after your every need.
In 2011/2012 I was a resident.
Then every year I have had respite care there and would not wish to go elsewhere.
I like to think I am classed as young now 53 but that has not been a problem for Bullsmoor Lodge accepting me as a
resident or for respite.
Highly recommend.
If you are looking for a clean good care home with decent staff who will respect you look into these guys.
The level of care you receive is constantly being enforced and standards are kept at a very high standard by management the great nurses and care staff and every single member of their team.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review, the staff and management are delighted with your comments and we all look forward to welcoming you back soon.


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Review from Sharon T (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the home manager and all the staff at Bullsmoor Lodge for welcoming my parents to their new home. Mum and Dad have been married 70 years, they were apprehensive about making such a big change to their lives particularly during the present COVID situation. I can only give praise, thanks
and appreciation for the care and kindness that has been shown to them since moving into Bullsmoor together. That same kindness has also been shown to the family too which has and is helping all of us adjust. Mum and Dad are happy, safe and together... we couldn’t ask for more. Bullsmoor Lodge and the manager are a credit to Scimitar.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review. Your positive praise and kind words are very much appreciated during such difficult times and we're so glad that your parents have settled so quickly and are enjoying their new lives at Bullsmoor. We look forward to welcoming you and your family into the home when we have defeated this terrible disease.


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Review from G G (Friend of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend in Bullsmoor Lodge on a regular basis for a couple of years. It is a lovely, homely place. The staff are very caring and seem to work very hard trying to cater to all the needs of the residents. The managers have high standards and the place always seems to have a nice
vibe. The food always looks delicious and the residents seem to enjoy their meals. 10/10.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review. The staff and management are delighted with your comments and we look forward to seeing you again soon.


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Review from Liz W (Daughter of Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bullsmoor Lodge for only a short 7 months during which time she only had praise for all the staff and the care she received. When in her last 3 weeks she was diagnosed with a terminal condition, I witnessed first hand the care she had always praised, and the speed and professional
way an end of life care plan was brought in and instigated by the staff, who nothing was ever too much trouble for. All the staff were also very thoughtful and supportive of all of us the family.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review. The management and staff are delighted with your comments and we feel blessed to have been able to care for your loved one. Our thoughts are with you and your family during these difficult times.


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Review from P A (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff. The home is clean and tidy especially individual rooms. It always smells fresh when entering the home. There is background music most of the time which gives a homely feel to the home. Medical problems are always dealt with quickly with family being informed as soon as possible. Overall
I am very happy that my mum is being looked after in Bullsmoor Lodge.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us your review. The management and staff are delighted with your comments and we're very glad that you and your Mum are happy with our service. We look forward to seeing you again soon.


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Review from Pat A (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care given at Bullsmoor Lodge.
The staff are friendly and welcoming, and they take care of all my mother's needs.
They also keep me informed of any changes that need to be made regarding her care.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review, your comments are very much appreciated and we're happy that you and your mother are content. We all look forward to seeing you soon.


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Review from Graham (Son of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident in Bullsmoor Lodge during September 2019. The first impression of the home is welcoming, clean and bright. Mum's room is newly decorated and on the ground floor near to all she needs. Staff from management to helpers are all dedicated to providing a caring environment for the residents.
I am particularly impressed with the regular medical check-ups and visits from the GP.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. The staff are very appreciative of your kind words and we look forward to seeing you again soon.


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Review from R F (Sister-in-law of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit my sister-in-law, she is always happy, stimulated and well cared for. Bullsmoor Lodge is always clean and fresh with very well presented furniture and facilities. There is a great variety of activities and staff are always encouraging, warm and friendly. Nothing is too much trouble.
Bullsmoor Lodge is a wonderful place to be, whether you are a resident or a visitor.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. The staff are so pleased with your positive feedback, and we are so happy that both you and your sister-in-law enjoy our hotel. We look forward to seeing you again soon.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Bullsmoor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Bullsmoor Lodge is calculated as follows: ( (183 Excellents x 5) + (27 Goods x 4) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bullsmoor Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Lisa

Lisa Coombs

Job Title: Registered Manager

Joined: 2012

With over 12 years of dedicated experience in the healthcare sector, Lisa has built a remarkable career, starting as a Care Assistant and advancing into managerial roles. Notably, her time at AgeCare Minchenden Lodge resulted in achieving the highest Care Quality Commission (CQC) rating of ‘Outstanding,’ highlighting her steadfast commitment to excellence in healthcare administration.


Lisa's managerial approach thrives on empowering her team and creating a collaborative and supportive work environment. Her unwavering dedication extends to the residents under her care, ensuring the consistent delivery of high-quality care. Beyond the healthcare facility, Lisa actively seeks to strengthen community bonds, recognising the significance of building meaningful relationships. In essence, her professional journey stands as a testament to her resolute commitment to elevating the standard of care within the healthcare sector. Lisa's expertise positions her as an invaluable asset not only to
Bullsmoor Lodge but also to the broader healthcare community.


Shirley

Shirley Pearce

Job Title: Care Coordinator

Joined: 2008

Shirley began her care journey in her teens, volunteering in various care sectors. After gaining valuable knowledge and confidence in the profession, she officially joined Bullsmoor Lodge in 2008, where she achieved an NVQ Level 3 in Health & Social Care. Over the years, Shirley has progressed through various roles, eventually becoming Care Coordinator in 2017. In this role, she works closely with management, ensuring the delivery of high-quality care. Shirley thrives on challenges and enjoys taking on new projects. Her leadership skills have greatly contributed to the success of the home and its staff team.


Maggie

Maggie Jackson

Job Title: Care Coordinator

Joined: 2009

Maggie has worked in the care industry for 15 years, beginning her career at Bullsmoor Lodge. She progressed from Care Assistant to Senior, and since 2017, has held the role of Care Coordinator, working closely with the Manager. Maggie holds an NVQ Level 3 in Health & Social Care, as well as a Level 5 qualification as a Health Care Practitioner. Although qualified in Phlebotomy, she chose to remain in the care sector, driven by her passion for making a positive difference in residents' lives. Maggie is dedicated to providing excellent care and enhancing the well-being of those she serves.