Bullsmoor Lodge

35/49 Bullsmoor Lane, Enfield EN3 6TE
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9.8 64 Reviews
  • Bullsmoor Lodge, Enfield
Bullsmoor Lodge is a purpose-built care home, located close to Waltham Cross in Enfield, Middlesex. It forms part of the AgeCare group, an elderly care provider that aims to provide outstanding care in luxurious five star hotel standard accommodation.

The care home is designed to cater for elderly people requiring standard residential or dementia care. Every bedroom has en-suite facilities, a private telephone, television and emergency call system. All rooms are fully furnished but residents may bring their own furniture as they wish.

The home prides itself on having a professional, caring and considerate team of staff that will always go above and beyond to ensure their residents' comfort, safety and wellbeing. A full programme of activities is run throughout the week for residents to enjoy and participate in.

Bullsmoor has a variety of amenities to offer, such as hairdressing salon, a quiet lounge, a bar and so on. They strongly urge you to visit when looking for residential elderly care to see the difference they make to people’s lives.

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Care Provided by Bullsmoor Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Coombs (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Bullsmoor Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Bullsmoor Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bullsmoor Lodge Reviews (64)

Total of 64, showing 41-60
9.8

Bullsmoor Lodge has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years. Over all time Bullsmoor Lodge has 64 reviews.

Overall Experience

  • 55
  • 8
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Date Published

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Review from V F (Brother of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant atmosphere, extremely hospitable, friendly and helpful staff. Great to see my sister so happy and content.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review. The staff appreciate your kind words, and we are so glad that both you and your sister are happy. We all look forward to seeing you again soon.


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Review from C D (Daughter-in-law of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care, love and cleanliness of this home. The carers and managers give more than 100% of their love to the residents. My mother-in-law loves being there, after 5 months is very settled and now calls it home. I have been to care homes where the smell is really bad, and the
rooms are dirty, this is not the case with Bullsmoor.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. The management and staff are so happy with your response, and we are glad that your mother-in-law has settled well. We all look forward to seeing you again soon.


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Review from M G (Son-in-law of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has settled in well in the home.
She is relaxed and joins in with the activities organised by the staff. The home has a relaxed and informal atmosphere generated by staff. Although relaxed, the staff are very thorough and attentive. Mother-in-law is relaxed and says she is happy there
though sometimes talks about going home but this is to her childhood home.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review. The management and staff are so very pleased that your mother-in-law is enjoying her time at the hotel and we look forward to spending many more joyful moments with her.


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Review from Victoria W (Respite Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was very comfortable and the staff very warm and friendly. Everyone had meals together which encouraged poeple to chat. My stay was short due to an operation but was made to feel very welcome.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review. We're glad you enjoyed your stay and hope that, should you require such support in future, you would consider us again.


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Review from Vince S (Son of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The Home is generally well run with good management and my Mother is happy there. It is, however, let down by a lack of communication e.g some staff were not told that my mother is a vegetarian and this still happens despite her making this clear. In addition, staff are sometimes very rushed and do
not give my Mother the time that she needs. Some staff are very friendly whilst others, unfortunately, are less so.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review, we are saddened that these issues which we felt had been addressed at the time are still causing you some distress. Having liaised with the management, they were unaware that there were ongoing concerns and it would be very much appreciated if you can discuss these directly with the Registered Manager so she can fully investigate the issues and resolve them for you and your mother. The hotel is sufficiently staffed so that there should never be any feeling of being rushed and we would like to know exactly who you feel has been unfriendly so that this may be discussed with them. Thanks again for your feedback.


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Review from David J (Friend of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always pleased with the attention of the staff with my mum and when I visit.
They are always happy to help and listen to any concerns I may have.
The home is friendly and the residents are treated in a kind caring way.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review, it is very much appreciated.


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Review from Peter M (Son of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A good level of cleanliness and staff always engage well with the residents, the quality of and the variety of food is good, staff are always proactive in getting residents to drink fluids and there is always the offer of tea or coffee for visitors, management work hard to provide a variety entertainment
for residents.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us a review, the staff and management are delighted with your comments and we look forward to seeing you again soon.


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Review from Charlotte C (Granddaughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has lived at Bullsmoor Lodge for over twenty years. The staff have always been very caring and the staff turnover is very low, which has meant my grandmother has a very positive relationship with staff. Our whole family have always been very pleased with all aspects of her care.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us your review, it is very much appreciated and we look forward to caring for your grandmother for many more years to come.


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Review from Pauline R (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The needs my mother receives are met with kindness, dignity, and respect. The care she receives is professionally assessed and provided, specifically tailor made to her. Her care is well documented, and communicated to me. The staff are friendly, thoughtful and caring.

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Review from WENDY S (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Open-door policy so I can visit at any time.
Managers excellent, approachable, always available.
General cleanliness very good
Bullsmoor Lodge is bright and airy, which improves the mood.
Staff friendly.
I would recommend Bullsmoor Lodge without hesitation.

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Review from John F (Respite Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bullsmoor Lodge for 4 years now when we put my mother into Respite. They are friendly people who take good care of the elderly. It is a lovely clean property decorated to a high standard. We always feel confident leaving her there knowing she is well cared for.

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Review from G M (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Bullsmoor Lodge for several years and I am pleased to report I still have confidence and complete peace of mind knowing that she is cared for with kindness and dignity. I am a regular visitor to the home, am always made welcome and any issues I may have regarding mum
are dealt with promptly. I think the 'jewels in the crown' of Bullsmoor Lodge are the staff, I couldn't ask for better people to look after my mum.

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Review from Jan C (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our mother receives. We are kept updated and informed with any changes, we can drop in any time and can always speak to staff.

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Review from Brenda (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, as far as I have seen are very helpful and friendly and do their best to maintain the happiness and well being of the residence. The management of the home is also to be commended. I can only go by what I have seen, but it would be nice if fresh fruit ie peaches, grapes, strawberries are
offered to residents. Also the choice of a slice of mature cheddar and freshly cut bread, instead of pre-cut.

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Review from Magdalena L (Daughter of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bullsmoor Lodge for nearly 4 1/2 years. She is treated with dignity and respect. The staff always find a way of understanding her needs, especially when she is not having a good day.
There is a good variety of food on offer to the residents. Although my mother does not always
participate, they have a variety of activities and entertainment for the residents.
They notice quickly when there is a change in my mother’s health and keep me informed of the doctor's visits and change to her medication.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us such a fantastic review. The management and staff are extremely proud of your feedback and we all look forward to seeing you again soon.


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Review from Glenn H (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is managed very well there is always plenty of staff around and they seem to interact with the residents in a happy jovial way.
My mum has a lovely room which was redecorated and refurnished before she moved in. The home has an excellent detailed care plan for her and has managed to stabilise
her screaming and mood swings. I can honestly say I am very satisfied with the care she is receiving.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking the time to leave us a review. The staff and management are extremely proud of your comments and we look forward to seeing you again soon.


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Review from Sharon P (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, polite, informative, observant and very caring. Clean and safe environment. The staff are attentive to my mum's needs and make every effort to keep her safe, entertained, happy and they also give her responsibilities as she likes to be busy, so she has a sense of purpose and
pride.
My mum was losing weight and wandering, she is now strong, healthy and has put on weight and is very well looked after.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Dear Sharon, many thanks for taking the time to leave us a review. The staff and management are proud and thankful for your praise and positive feedback. We all look forward to seeing you again very soon.


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Review from M F (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Bullsmoor Lodge from the hospital in a dreadful state. He was very ill and we were told there was nothing the hospital could do and that he would not recover. But after three months of the best attention and care we could ask for, our dad has been able to come home and is better than
he has been in years!! The management and staff are truly wonderful and nothing was ever too much trouble for them and their patients, care and kindness was much appreciated by dad and our family.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for your kind words, we are so pleased that your father has seen a marked improvement in health and well being since his time with us. We look forward to seeing you all again soon.


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Review from M P (Friend of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I lunch with my dear friend once a week. It enables me to see what is given as I eat the same. Also, I am able to see how much she consumes as well as how she manages. I have always found the staff to be friendly and courteous to myself and observe that all the residents are treated likewise. Overall,
I am very impressed with where my friend resides.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Many thanks for taking the time to leave us your review. The management and staff are extremely proud to receive your comments and we look forward to seeing you again soon.


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Review from C F (Relative of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel confident our relative is in competent, safe hands and is cared for by kind and dedicated staff. Bullsmoor Lodge is a bright, warm and comfortable home and does an excellent job. Thank you.

Reply from Luke Sargeant, Operations Director at Bullsmoor Lodge

Thank you for taking your time to leave us your review. The management and staff are delighted with your comments and we will continue to deliver the best possible care for your loved one.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Bullsmoor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Bullsmoor Lodge is calculated as follows: ( (183 Excellents x 5) + (27 Goods x 4) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bullsmoor Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Lisa

Lisa Coombs

Job Title: Registered Manager

Joined: 2012

With over 12 years of dedicated experience in the healthcare sector, Lisa has built a remarkable career, starting as a Care Assistant and advancing into managerial roles. Notably, her time at AgeCare Minchenden Lodge resulted in achieving the highest Care Quality Commission (CQC) rating of ‘Outstanding,’ highlighting her steadfast commitment to excellence in healthcare administration.


Lisa's managerial approach thrives on empowering her team and creating a collaborative and supportive work environment. Her unwavering dedication extends to the residents under her care, ensuring the consistent delivery of high-quality care. Beyond the healthcare facility, Lisa actively seeks to strengthen community bonds, recognising the significance of building meaningful relationships. In essence, her professional journey stands as a testament to her resolute commitment to elevating the standard of care within the healthcare sector. Lisa's expertise positions her as an invaluable asset not only to
Bullsmoor Lodge but also to the broader healthcare community.


Shirley

Shirley Pearce

Job Title: Care Coordinator

Joined: 2008

Shirley began her care journey in her teens, volunteering in various care sectors. After gaining valuable knowledge and confidence in the profession, she officially joined Bullsmoor Lodge in 2008, where she achieved an NVQ Level 3 in Health & Social Care. Over the years, Shirley has progressed through various roles, eventually becoming Care Coordinator in 2017. In this role, she works closely with management, ensuring the delivery of high-quality care. Shirley thrives on challenges and enjoys taking on new projects. Her leadership skills have greatly contributed to the success of the home and its staff team.


Maggie

Maggie Jackson

Job Title: Care Coordinator

Joined: 2009

Maggie has worked in the care industry for 15 years, beginning her career at Bullsmoor Lodge. She progressed from Care Assistant to Senior, and since 2017, has held the role of Care Coordinator, working closely with the Manager. Maggie holds an NVQ Level 3 in Health & Social Care, as well as a Level 5 qualification as a Health Care Practitioner. Although qualified in Phlebotomy, she chose to remain in the care sector, driven by her passion for making a positive difference in residents' lives. Maggie is dedicated to providing excellent care and enhancing the well-being of those she serves.