Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.6 73 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents

Show Burrows House on the Map

Care Provided by Burrows House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Maryam Timamy (Manager)
  • Admission Criteria
    • Residents aged 65 years and over
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Burrows House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Burrows House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Between 09:00am - 20:00, except protected meal times, meal times are:


    08:00am - 10:00am
    12:30pm -14:00pm
    16:45pm -18:30pm


    Please avoid these times so that resident's may enjoy their meals.


    This is only exempt if relatives/friends want to join in meals with residents, otherwise visit out of these hours.


  • Parking

  • 8 free parking space available


Burrows House Reviews (73)

Total of 73, showing 1-20
9.6

Burrows House has a Review Score of 9.6 (9.632) out of 10, based on 22 reviews in the last 2 years. Over all time Burrows House has 73 reviews.

Overall Experience

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Date Published

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Review from S T (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has only been with you for a short time, yet he has settled in and seems very happy. He tells us he loves the staff and has already made friends with other residents. I am so happy we chose Burrows House. The whole atmosphere when you walk in is stimulating, friendly and fun.

Reply from Maryam, Home Manager at Burrows House

Thank you for sharing your experience of our home. We're delighted to have Dad with us. Warmest regards, Maryam and team


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Review from Brian H (Husband of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience to date is that of an excellent standard of service provided. The staff are exceptional and are always very kind and caring. I feel very fortunate in finding 'Burrows House' after site visits to various other care homes that in my opinion were totally unacceptable.

Reply from Maryam, Home Manager at Burrows House

This means a lot to us - thank you for sharing your views on our home it is greatly appreciated.


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Review from Steven G (Son of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had her first day there, she fitted in very well. The staff were welcoming and there were children visiting the residents which was a great idea. The Christmas decorations added a nice attraction.

Reply from Maryam, Care Home Manager at Burrows House

Dear Steven, thank you for your kind words! We're pleased your mother feels welcome. Kind regards, Maryam.


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Review from I P (Resident) assisted by family/friend published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy here, the staff are friendly, one member of staff, especially, is always cheerful.
When my family come to see me on a Thursday, they feel welcomed by everyone.
The food is marvellous!
I enjoy the parties and sitting with my friend and colouring.

Reply from Maryam Timamy, Home manager at Burrows House

Thank you for your kind words and positive feedback. We're delighted to hear that you're really happy here!


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Review from K R (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm feeling at Burrows House and the staff are really lovely and have a great relationship with the residents and are very welcoming to family members who come to visit.
I feel happy my mum is being cared for in such capable hands.

Reply from Maryam Timamy, Home Manager at Burrows House

We are so pleased to hear you're happy with your mum's care here at Burrows House. We shall let our staff know about your positive feedback. Warm wishes, Maryam.


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Review from J R (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for ten months now, settled in very well and seems to really enjoy the company of the other residents and the carers. Her bedroom is personalised and the whole home is very clean. Every member of staff here is very friendly and greets you by your first name, always asking after
my dad who found it really hard when she moved in. All residents are given a cake and flowers on their birthday and they celebrate the day with other residents on their unit. They have numerous parties with a singer or music with the residents getting up dancing. Afterwards, they will have refreshments usually based on the theme of the party. They have visits from a local nursery, church and a panto group and do movement to music and gentle activities in their individual lounges. Yesterday they were all out in the garden having ice cream with music. As a family, we are very happy that we chose to send Mum to Burrows House. She is happy and that gives us peace of mind.

Reply from Maryam, Manager at Burrows House

Thank you so much for your heartfelt review! We are thrilled to hear that your mum has settled in so well and is enjoying her time at Burrows House.


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Review from Joanna A (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Burrows House after being discharged from hospital after a major stroke for a Discharge Assessment. All the staff were very kind and my dad had excellent care during his 4 week stay. Everyone was very friendly and welcoming whenever we visited. His main carer not only helped Dad but she
always took the time to update us on his progress and was supportive of us during this difficult time.

Reply from Maryam Timamy, Manager at Burrows House

Thank you so much for your kind words and for sharing your experience at Burrows House Care Home. Your reveiw is greatly appreciated and will be shared with our team. Thank you again.


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Review from Stanley J (Husband of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no need to write a review, as I cannot find one fault. Keep up the excellent work.

Reply from Maryam Timamy, General Manager at Burrows House

Thank you so much for your kind words! We truly appreciate your feedback and support.


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Review from Louis L (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I please be able to thank all staff at Burrows House for the nice way my dad was looked after until he passed away after nearly four years in their care. The staff includes the manageress, her deputy, the carers, the chef, the handyman, the cleaners, the organiser, the laundry personnel and kitchen
people too. My dad was very happy there. I used to ask him if everything was alright and he used to say "better than jam", meaning you can't get better.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your heartfelt gratitude for the care provided to your dad at Burrows House. We deeply appreciate your kind words about our entire team, from the manageress to the kitchen staff. Your dad's happiness during his nearly four years with us brings us immense joy. We are sorry for your loss but grateful for the opportunity to have been part of his journey. Please accept our sincerest condolences, and know that our doors are always open should you ever need anything.


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Review from Michael O (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Burrows for the past 8 years and my wife and I are extremely happy with our choice. On first setting foot in Burrows (without prior appointment) we were welcomed by a friendly staff member and invited to have a look around both floors. Our first impressions were that
it was very warm, welcoming clean and caring and that is our opinion to this day. The staff are carefully chosen by the Manager and deal with sometimes very difficult situations with patience and diplomacy. My mother who is 96 and suffering from dementia did eventually settle in and in her own way is very content. She was always very fond of her food and enjoys the food provided which always looks and smells very appetising. A big thank you to all the staff who contribute to looking after my mum. It is very much appreciated.
I would add that we looked at many homes before settling on Burrows and have never doubted our decision.

Reply from Maryam, Home Manager at Burrows House

Thank you so much for sharing your experience of our home. It is always wonderful to hear praise for our very hardworking and dedicated team so thank you again for taking the time to give us your feedback. Warm regards.


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Review from C S (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wouldn’t put my worst enemy in this home. Avoid at all costs. Inexperienced staff who don’t care. Apart from one of his carers, who was amazing. Residents are ignored, no compassion, empathy or support. When your father is asked to leave after 2 weeks as they can’t cope with his dementia in a dementia
home that’s worrying. Poor father having toilet accidents and being blamed for them when one inexperienced staff member is on shift with up to 8 residents so no one to assist him. Entertainment is having a ball thrown to and fro. So if you want your loved one to be neglected, drugged and lonely come here!

Reply from Maryam Timamy, Home Manager at Burrows House

We were all incredibly sad to read this review, particularly as the concerns you previously raised were not supported by the Care Quality Commission (CQC) in their impartial review of the information provided. This fact, alongside our numerous 4 and 5 star reviews from other relatives and residents, our Good CQC rating and the recognition we received at the 2023 Bromley Adult Care Awards, I feel clearly speaks to the quality of care that we provide here at Burrows House, and demonstrates our commitment to enhancing the lives of every resident under our care.


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Review from N H (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Burrows House for 14 months until he passed away with end-stage Dementia at the end of October 2023. The carers at Burrows were fantastic, the care and love they provided was second to none, nothing was ever too much trouble. The food provided was first-class and plentiful.
The laundry team were fantastic and their turnaround for getting clothes and bedding washed, dried and ironed was amazing. The wellbeing and entertainment team were another asset to Burrows House as there were always events being organised; birthdays, entertainers, church services, and more. Burrows was always beautifully decorated for Christmas, Easter etc. Lastly, the staff became like a second family to my Mum. She struggled at first and visited Dad every day. The staff were so patient, kind and supportive to her. Burrows helped her to cope and made the last months that she had with my Dad as happy as they could be. We will always be thankful for finding Burrows House for my Dad.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your heartfelt review of Burrows House Care Home. We are deeply sorry for your loss, and we appreciate your kind words about our staff and the care provided to your father. It means a lot to us to hear that our services made a positive difference during such a challenging time. We're grateful for your trust and will continue to strive for excellence in care. Warm regards.


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Review from Nadine T (Granddaughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burrows House is a welcoming home with friendly, caring and helpful staff. It’s always spotlessly clean, tidy and residents are well looked after. They offer regular meetings for families to attend as well as events throughout the year.

Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your kind words and positive feedback about your experience at Burrows House Care Home. We're delighted to hear that you find our home welcoming and our staff friendly, caring, and helpful. Warm regards.


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Review from Tina L (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Burrows House for four years and the standard of care was outstanding. The compassion and respect shown for the residents enabled them to live their latter years with dignity.
Sadly, my mother died in December 2023 but not before she reached the grand old age of 101. I honestly believe
that it was the level of care that helped her to reach this remarkable age. Three members of staff also attended her funeral which touched all of the family very deeply.
Thanks, once again, to all at Burrows House.

Reply from Maryam Timamy, Home Manager at Burrows House

Dear Tina, thank you for your kind words. We're honoured to have cared for your mother and grateful for your trust. Our condolences to your family.
Warm regards.


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Review from Jo M (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was with Burrows House for five years until she sadly passed away in December 2023. The staff were amazing and always treated her with the utmost respect and kindness and as if she was one of their relatives. As a family, we always felt so lucky to have secured her place at Burrows and never
had any concerns with her welfare while she was there. It is a very special place!

Reply from Maryam Timamy, Home Manager at Burrows House

We're deeply touched by your kind words. It was an honour caring for your mother at Burrows House Care Home. Thank you.


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Review from Helen H (Niece of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for our aunt so attentively and making us welcome too. We are pleased to know that she is safe and happy. She is well fed and the staff are very chatty and friendly.
We look forward to seeing you again soon.

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Review from M S (Son of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Burrows House is a warm welcoming home. My mother has dementia and has been here for 18 months. She is happy, safe and well cared for. There is a high staff retention which is important to her and us, knowing who is caring for her on a daily basis. Staff keep us updated and answer questions and queries
we may have.
Residents enjoy singing, dancing and parties, alongside other activities.

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Review from Julie S (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly home. Would like to see more activities being done for brain stimulation, some puzzles, or magazines to read would be nice. The residents are usually in the tv room when I visit and most of them are sleeping.

Reply from Chante Woodley, Marketing Coordinator at Burrows House

Thank you for your positive review and suggestions, your feedback is important to us, and we hope to make your future visits even more enjoyable. At Burrows House, we strive to provide exceptional service to all our residents. Kind regards


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Review from Bernie C (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the Burrows House Care Home for two years now and after an initial settling-in period, has grown to love the place. I have always found all the staff to be very professional and kind towards my mum and myself. To be honest, I feel that if your loved one is happy in this environment
there is very little else you can ask for.
I would highly recommend this care home to anyone considering a placement.

Reply from Jemar Legister, Marketing and Design Executive at Burrows House

Hi Bernie, thank you for taking the time to publish this review. Here at Burrows House, we are committed to offering outstanding care, ensuring each resident’s comfort and safety in their home. We are pleased to hear that your mum is enjoying her stay with us and you’re satisfied with the care and support we provide. Thank you again.


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Review from N C (Husband of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has now been a resident of Burrows House for six weeks following the deterioration of her dementia. The staff have been exemplary in helping her settle in and I have consistently found them helpful, professional and proactive. My wife has responded to their upbeat and positive approach.

Reply from Chante Woodley, Marketing Coordinator at Burrows House

Thank you for sharing your positive experience with Burrows House. It's great to hear that the staff has been exemplary in assisting your wife during this challenging time. At Burrows House we are dedicated to providing exceptional care and support for both your wife, your family, and all our residents.


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Burrows House is calculated as follows: ( (195 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 253 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burrows House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager

Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.


Frequently Asked Questions about Burrows House

What types of Care is Burrows House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burrows House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Burrows House have?

There are 54 Single Rooms.

What are the Facilities & Services at Burrows House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burrows House to the centre of London?

7.6 mile(s) as the crow flies, distance by road may be significantly further.