Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.6 73 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents

Show Burrows House on the Map

Care Provided by Burrows House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Maryam Timamy (Manager)
  • Admission Criteria
    • Residents aged 65 years and over
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Burrows House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Burrows House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Between 09:00am - 20:00, except protected meal times, meal times are:


    08:00am - 10:00am
    12:30pm -14:00pm
    16:45pm -18:30pm


    Please avoid these times so that resident's may enjoy their meals.


    This is only exempt if relatives/friends want to join in meals with residents, otherwise visit out of these hours.


  • Parking

  • 8 free parking space available


Burrows House Reviews (73)

Total of 73, showing 21-40
9.6

Burrows House has a Review Score of 9.6 (9.632) out of 10, based on 22 reviews in the last 2 years. Over all time Burrows House has 73 reviews.

Overall Experience

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  • 36
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Date Published

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Review from T B (Husband of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my children decided it was time to put their dad (my husband) into a care home, I was heartbroken, but I knew it was for the best I did not visit my husband for a while as I wanted him to settle. He could not get used to it at first and would ask why I was leaving him in a room he was not used
to. He is now settled and I am pleased with the care he is receiving. The carers are very good with him, they love him to bits. Some days he makes them laugh, another day he could be a pain, but overall care is excellent.

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Review from Zoe G (Friend of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, I had to put my very close friend in here with dementia at the young age of 70. He was very confused and had been living here almost a year now, but within weeks/months had settled into his room.
It took him a while to adjust to living with dementia and his ways as he had always lived on his
own for the past 30 years. As you can imagine, this was difficult. However, the members of staff made him feel welcome and kept on enticing him out of his room. No matter his mood. Now he dances with staff and actually eats and dines with the other residents, he has settled very comfortably into his surroundings. The staff are happy, warm and very friendly, they are amazing at their job, each and every one of them. Burrows House is welcoming to residents, family, friends and all visitors and I have seen this with all the residents. The home is very clean. Overall, I believe this to be a comfortable, friendly care home with lovely staff and service.

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Review from D C (Son of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Burrows House is not the best looking place, a bit tired, but that is not everything. It is about people and the people are great, very caring and helpful. The staff and management are always willing to talk if you have any concerns. I think that I was very lucky to get a place for Mum there.

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Review from K R (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after by nursing and care staff in the Burrows House Care Home with breakfast, lunch and tea and supper can be served to you in your room if required. Activities on offer to residents three times a day, morning, afternoon and evening, seven days a week. Laundry service with the same-day
turnaround on site. Cleaning of all areas is done every day by an on-site cleaner. TV and radio available via Freeview-enabled tvs.

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Review from L T (Son of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Burrows for nearly four years and is very comfortable and settled. As her dementia has progressed, Burrows is her safe place, as going out increases her anxiety and fear, as she is unclear where she is and who she is with, even family members. Burrows have recognised this and
understand her condition well to ensure her physical, psychological and emotional well-being.

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Review from A M (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only there for a small period of time. Everyone at the home who has looked after Mum has been first class.

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Review from B M (Cousin of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's first cousin entered Burrows House in November 2020 during the second lockdown. I was only allowed to see her through an open window and then for half hour in the day room. On my very last visit, a week before she died, I was allowed to see her in her bedroom. I was very grateful for that.
Therefore, I am unable to comment on some aspects. However, overall, all the staff were kind and competent.

Reply from Maryam Timamy, Care Home Manager at Burrows House

Thank you very much for your comment. We are glad you were able to spend the last moments with your loved one, it was unfortunate that you could not visit the home due to the government’s Covid restrictions at that present time. We always try our best to accommodate our visitors so they can see the high-quality care we provide in person and it was a shame that you did not have the opportunity to see this. Again, thank you for taking the time to leave a review and please stay safe.


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Review from Matt W (Son of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Burrows House since 2019 and we (my dad and sister) have been very impressed and happy with the care my mum has received. Ever since day one, all of the staff have been very friendly to me, my dad and sister and always take care of my mum. My mum is always happy when we visit which
is a testament to the brilliant, caring staff of Burrows House.

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Review from P P (Respite Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming house. Kept very clean and the food was well prepared and tasty. The staff were helpful and I would probably consider staying again.

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Review from Philip F (Son of Resident) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Burrows House in 2019 as a very frail 99-year-old who was in the early stage of dementia. Loss of appetite and not drinking properly and unfortunately hadn't experienced the best of a homecare plan that involved 4 visits per day. Within a month of moving into Burrows House, it was
obvious that the compassionate care she instantly received was having a huge effect on her well-being. She was eating and drinking regularly, putting on weight, and regained a healthy skin colour which replaced the sallow grey complexion she had had for the previous few years. Gone were the tearful days of loneliness, now her days are filled with care and company from fellow residents. I cannot speak highly enough of the caring staff that have been so involved in ensuring that her twilight years have been full of care and compassion.

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Review from Julie C (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the staff and managers are due on behalf of my mother who spent the last 18 months of her life at Burrows House. She was cared for in a kind, respectful way, she loved her food and had plenty to eat. It was the 1:1 conversations with staff and other residents that really mattered to her; I
am grateful to the home for providing a safe and caring environment.

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Review from F Z (Nephew of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living at Burrows House for over 2 years now. The home is run very well by the manager and her dedicated staff 5-stars. My aunt values and traditions are recognised and respected. She is treated with care and dignity. When I visit I always feel the warm atmosphere and all the staff
are friendly and caring, it is like one big family. The last 18 months have been difficult with the Covid Pandemic but the staff are always welcoming with a smile on their faces.
Thank you to the manager and her team.

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Review from T H (Friend of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming home to visit and contact by phone is also friendly, easy and efficient. The staff have full awareness of both the residents and the visitors making for a healthy and relaxed atmosphere.

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Review from Clare B (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved from Burrows house after being there for three years, it was meant to be a stop-gap but after only a couple of days dad settled in so well I was happy and comfortable with everything the care the food etc, there wasn't any need to move him.
In this new home, it just doesn't
feel the same it hasn't got that home from home feeling about it.
At Burrows even the laundry and cleaning staff are brilliant too they use to give my dad a duster to go around with them so he felt like he was helping, he loved that.
I used to get tea and a biscuit as well??
We will miss you all at Burrows so thank you so much from my dad and me for all the care, kindness and for being such a hardworking great team. x

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Review from Wendy S (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was accepted into Burrows House on an emergency placement in April 2021. Whilst it was not the easiest of transitions for us due to lack of commonplace information, around Covid19 restrictions, the carers and other members of staff throughout Burrows House have all been amazingly welcoming
and helpful.
Mum is now on a long-term placement and I love the fact that there is continuity of carers and that my dad and I are treated in a respectful but friendly manner.
I find all of the team at Burrows House easy to speak with and if I have any questions they are responded to almost immediately.
My mum tells me "They are all lovely here and cannot do enough for me". This in turn makes me feel at ease knowing that she is being well looked after.

Reply from Jemar Legister, Marketing Associate at Burrows House

Thank you for taking the time to leave a review. We are glad to know that both your mother and yourself are satisfied with the quality of care provided here at Burrow House. All of our staff are extremely friendly and open, always on hand to offer immediate support. Rest assured, we strive to ensure we provide long-lasting fulfilment and happiness to the lives of each resident within our care. Thank you again, and stay safe.


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Review from Linda H (Daughter of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough the wonderful care my mother had. The staff were amazing, working in a very well run environment that came with dignity and love. I was always treated as part of the big family and always felt welcome, that is so reassuring when your loved one has to go into care. I thank everyone
so much for making my mother's last years so happy, great care, great food and filled with lots of fun.

Reply from Jemar Legister, Marketing Associate at Burrows House

Thank you for leaving such a touching review. We are proud beyond words to hear that we were able to make your mother's last years enjoyable and fulfiling. We treat all residents with the same dignity, care, and love that they deserve. Thank you again, and stay safe.


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Review from Paul P (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s the staff; those who I initially met on my first visit to the home were so warm and welcoming. Obviously I was a bit overwhelmed by the whole process leading up to having to find a care home for my dad. The staff I met when I came to take a look at Burrows House set me at ease. They showed me around
the home and explained details to me. Throughout my father’s whole stay I was kept informed of every detail.
On my visits, I became close with a few staff members and their chats and interactions with me and my dad still warm my heart till this day. My dad has sadly now passed but I know in the twilight of his life he was in the best place to be cared for and all his needs were taken care of.

Reply from Jemar Legister, Marketing Associate at Burrows House

Hi, thank you for taking the time out to leave such an insightful review. We want to pass on our deepest condolences once again for the passing of your father. We are happy to know that your father enjoyed his time at Burrows House. The staff always strive to go above and beyond to ensure all residents feel comfortable and at home during their stays. We understand the process of finding the right care home for your loved ones can be daunting. However, we are pleased that you chose Gold Care Homes as we always provide exceptional care for all our residents, ensuring they live a happy and joyful life.
We wish you all the best and stay safe.


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Review from Ann F (Niece of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been with Burrows House for nearly five years and has thrived under the care of the manager and her team. My aunt is always clean and tidy as is her room, the domestic staff do a great job ensuring the home is nice and fresh.
The kitchen staff ensure appetising food is served. The care
staff are particularly good ensuring my aunt is well cared for and her needs are met and quite often going above and beyond their duties.
The manager and her team do their best to ensure important dates are celebrated with as many residents as possible taking part and the home is decorated quite often with items the residents have been able to partake in making.
As a family, we have been able to host/celebrate our aunt's birthday with other residents joining in and have it a great time either eating or dancing or just sitting and singing along.
A big thank-you to all at Burrows House.

Reply from Sym Jaj, Senior Marketing Executive at Burrows House

Thank you for such a heartwarming review. It's wonderful to hear how pleased you are with the quality of person-centred care that your aunt receives. The team at Burrows are wonderful and pride themselves on being able to create a family-feel environment for all of our residents. Stay safe.


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Review from David B (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was at Burrows House for 4-months until she passed away in December. Most of the visits had to be window visits, telephone or video calls due to covid. We had only brief contact with the carers/nurses during these visits/calls, but our impression was that Mum was being very well cared for. Due
to her deteriorating health, I was able to spend some time with Mum in her room. I was very pleased to be able to meet some of the home staff and see how well they were looking after Mum and caring for her. The staff seemed very happy and extremely caring. The family could take a lot of comfort during this difficult time knowing that Mum had such wonderful people looking after her and making her as comfortable as possible.

Reply from Sym Jaj, Senior Marketing Executive at Burrows House

Thank you for leaving us a kind review. We're incredibly sorry to hear about the loss of your mum. It's wonderful to hear that you were pleased with the quality of care our Gold Care team provide to every resident, including your mum. Keeping you in our thoughts. Stay safe.


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Review from K M (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ir was a really hard decision to put mum into a care home but Burrows House turned out to be an excellent choice. The staff are wonderful, caring and compassionate and mum settled in quickly. Throughout the pandemic, they have kept the residents safe and well cared for allowing window visits when they
can. Mum always appears happy and settled there.

Reply from Sym Jaj, Senior Marketing Executive at Burrows House

Thank you for your lovely review. Making the decision to move a loved one into a home is an incredibly tough decision to make and we always aim to be as supportive as possible throughout. It's wonderful to hear that you are pleased with the quality of care that your mum has been receiving. Wishing you and your mum well. Stay safe.


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Burrows House is calculated as follows: ( (195 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 253 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burrows House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager

Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.