Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.6 73 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents

Show Burrows House on the Map

Care Provided by Burrows House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Maryam Timamy (Manager)
  • Admission Criteria
    • Residents aged 65 years and over
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Burrows House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Burrows House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Between 09:00am - 20:00, except protected meal times, meal times are:


    08:00am - 10:00am
    12:30pm -14:00pm
    16:45pm -18:30pm


    Please avoid these times so that resident's may enjoy their meals.


    This is only exempt if relatives/friends want to join in meals with residents, otherwise visit out of these hours.


  • Parking

  • 8 free parking space available


Burrows House Reviews (73)

Total of 73, showing 41-60
9.6

Burrows House has a Review Score of 9.6 (9.632) out of 10, based on 22 reviews in the last 2 years. Over all time Burrows House has 73 reviews.

Overall Experience

  • 35
  • 36
  • 1
  • 0
  • 1

Date Published

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Review from Jenny S (Daughter of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very nervous when Mum needed to move into care. From the moment we stepped through the door we were treated to a wonderful welcome, shown around the whole home, met the staff and residents, even the chef popped out to say hello. We cannot praise the care and respect our Mum received enough.
They treated her like family and the care she received was above and beyond anything we could have wished for. Thank you.

Reply from Jemar Legister, Marketing Associate at Burrows House

Thank you for leaving us a review. We know the process of moving a family relative into a care home can be daunting, that is why we strive to make the process as easy and simple as possible. We are extremely proud to know that we were able to put your worries to rest by providing excellent care service. We are proud to know that our team at Burrows House Care Home has been able to support her and ensure all her needs at met. Thank you again and stay safe.


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Review from M M (Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They look after me very well. The food is good and the staff are fantastic.

Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

Thank you for your review, so glad to know that your first hand feedback is so positive. Kind regards.


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Review from J H (Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very caring. The room is kept clean and tidy.

Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

Thank you for your review, it is very much appreciated. Kind regards.


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Review from Rebecca W (Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good and helpful. Managers are very supportive and I enjoyed being here.

Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

Thank you for taking the trouble to review the home. We appreciate your feedback, it is important to us.


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Review from B W (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Burrows House since July. Because of the Covid-19 situation, we have only been able to visit her through the window. The staff have made this a nicer experience by giving us chairs and giving mum a nice comfy chair by the window and supplying tea and biscuits. The staff are friendly
and extremely caring and mum is clean and well-groomed. We feel that mum is in safe hands and is being well looked after which gives us peace of mind.

Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

I am so pleased that you have 'peace of mind', everyone is working so hard to ensure that our residents are safe and also our families are well cared for. Thank you for taking the time to review our home. Kind regards.


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Review from Sarah I (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and caring. Food was good. Overall clean, with good facilities.

Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

Thank you very much for taking the time and trouble to review our home. We do appreciate your scores as everyone works so hard to ensure that all residents are kept safe, well and happy. Kind regards


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Review from Elaine K (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the staff who cared for my mother, for their professionalism, patience, kindness and understanding. A very welcoming and friendly place and very deserving of its gold standard. Under their care, my mother was the best she'd been for years - both appearance and happiness.

Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

That's fantastic, thank you for sharing this with us. We're really pleased that you value our care, and also that your mother is doing very well - best regards.


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Review from Pam P (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After an initial emergency placement, where my father settled in quickly, I had no hesitation to continue his care in Burrows House when his needs have become permanent. On visits, staff are always friendly and welcoming and most importantly my father feels at home, he is comfortable and safe.
He
recently enjoyed an 86th birthday and the care home was happy to agree to host a celebration party. For the first time in many years, we could see him enjoying himself, singing along to songs from a bygone era, smiling and laughing. The other attendees also seemed at ease and were enjoying the occasion.
I am happy that he is making Burrows House his home.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Incredible, it means the world to us that our residents feel at home, as we do stress - this is their home, not a hotel but a place they can 'be themselves', continue their hobbies, and design their environment. We're glad he's able to enjoy his time with us. You're review is much appreciated.


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Review from L W (Wife of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All perfect.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Thank you for your very kind words. We really value your feedback. If you believe there are any improvements that can be made, please do not hesitate to contact me.


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Review from Claire R (Niece of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated
with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.

Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

Great comment, thank you for your fantastic review.


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Review from S S (Wife of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy with care but clothes are mixed up, even though marked. Also, things go by other patients which can't be helped I should think.
Thank you.

Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

Thank you for your comment, we will discuss the clothing issue with the home manager - kind regards.


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Review from Graham P (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff very friendly doing a difficult job, underresourced.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Hello, thank you for your review. We're glad that you are happy with our staff, and we hope to change your view of our home in the near future.


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Review from Terence H (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found Burrows House was a very good care home. The staff were thoughtful, very caring, really looked after my Mum. Burrows House was exceptionally clean, my Mum's room was kept spotless and my Mum looked clean and tidy.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Wonderful, thank you for your review!


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Review from Allison P (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident in this care home for nearly six years until she recently passed away. In all that time I found the staff to be very caring and helpful for all my mum's needs. My mum still attended her church services and the home always had her ready to be picked up. I could not have asked for
a better team of people when I was struggling myself with mum. It's very clean and tidy, you're always made to feel welcome. The food looked lovely. Well done.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Wonderful feedback, we're really glad your mother's social life had remained the same, thank you for your kind words.


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Review from Susan J (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the day Mum entered her new home at Burrows she was made to feel special. They treated her with respect and a real lady. Nothing was too much. Myself and my sisters and brother were always made welcome and treated like family. Will miss the staff and Brorws very much.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Wonderful feedback - thank you for your kind words!


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Review from Jenny P (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burrows House took mum in 4 and a half years ago and we could not be more pleased with the care they have given mum.
The staff are excellent - second to none.
Thank you so much - you are family and we will miss seeing you all.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

We're really glad you shared this with us, thank you for your very kind words!


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Review from Maureen B (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the day my mum went into Burrows House she has been treated extremely well.
The staff have been like family, not only to mum but all of her family.
I will miss seeing them.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Thank you for your feedback.


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Review from Maureen T (Niece of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family member has only been a resident for just over 8 weeks. During this time we have found the care received has been very good. Personal care clean and the family member is happy. The bedroom, toilets and communal areas are kept very clean. Domestic staff are first class.
There always seems
to be drinks available for residents and what food we have seen looks very nice. As a family, we have found the care staff very friendly and caring. When we visit staff are always welcoming.

Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

Fantastic review, we love to hear your feedback. Burrows House staff will be very pleased to know that they are doing a great job- Best regards.


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Review from David F (Husband of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the overall care for my wife positive in both care, patience and attention. I attend most days when I find the general standard good with the staff efficient.

Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

Thank you for your kind comments, we really appreciate your opinion and feedback - Best regards.


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Review from G M (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home 3-4 times a week and I find the staff very friendly and courteous. My mum is well looked after and the staff are very caring when they need a little support they are there to give a little extra. The home is very clean and my mum's room is always tidy. The housekeepers do a very good
job. The chefs and kitchen staff also do a very good job and the food is excellent. I also feel at ease when I leave the home as I know my mum is being cared for.

Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Hello, On behalf of the staff I would like to thank you for great feedback, we appreciate your kind words and we are very happy you and Mum have had a great experience! - Best regards


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Burrows House is calculated as follows: ( (195 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 253 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burrows House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager

Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.