Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.6 73 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents

Show Burrows House on the Map

Care Provided by Burrows House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Maryam Timamy (Manager)
  • Admission Criteria
    • Residents aged 65 years and over
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Burrows House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Burrows House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Between 09:00am - 20:00, except protected meal times, meal times are:


    08:00am - 10:00am
    12:30pm -14:00pm
    16:45pm -18:30pm


    Please avoid these times so that resident's may enjoy their meals.


    This is only exempt if relatives/friends want to join in meals with residents, otherwise visit out of these hours.


  • Parking

  • 8 free parking space available


Burrows House Reviews (73)

Total of 73, showing 61-73
9.6

Burrows House has a Review Score of 9.6 (9.632) out of 10, based on 22 reviews in the last 2 years. Over all time Burrows House has 73 reviews.

Overall Experience

  • 35
  • 36
  • 1
  • 0
  • 1

Date Published

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Review from Ricky P (Son of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very very much to all the staff for taking the best care of my Mum.

Reply from Dalbir Jangra, Head of Marketing and Communications at Burrows House

Thanks Ricky. Your kind words are appreciated.


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Review from Sue L (Niece of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very friendly and courteous. My Uncle is very happy here.

Reply from Dalbir Jangra, Head of Marketing and Communications at Burrows House

Hi Sue,


Thank you for your kind review. Happy and healthy residents are our specialism!


Happy to discuss any improvements you can suggest.


Thanks.


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Review from Joanne K (Relative of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very friendly and welcoming on my initial visit, and their attitude has not changed since my husband arrived at the home. He has settled in well and is so much more chatty and lively than when he was at home with me prior to hospital admission. The staff engage with him well and have
laughs and jokes etc. The food quality is good although some changes need to be made because my husband has dysphagia. The domestic and laundry staff are also friendly and chatty to both my husband and myself

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Review from David N (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers spend time listening to residents and providing a high standard of care. I am always welcome to ask questions and feel comfortable leaving my father in their care.

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Review from Daniel B (Son-in-law of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy for my mother-in-law to be here.

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Review from E H (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very supportive to our family during this difficult time. They gave our mum care and love when she was feeling very vulnerable. We felt comfort in knowing our mother was safe and secure being well looked after. She loved the food and enjoyed all the entertainment they provided. Thank
you so much for everything. Burrows has been a wonderful caring "home" for my darling mum in her final years. I can't thank you enough.

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Review from J T (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are very satisfied with the home. We know mum is safe and well cared for, clean, as is her bed and clothes. The staff always welcome us, since mum arrived in Oct 15 she has improved (she got very low in hosp). Mum has her hair done every week, the service provided is good.

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Review from S H (Niece of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always received a warm and sincere welcome from all the staff- management and care staff. More importantly we have always found auntie clean, comfortable and well groomed. (praise indeed deserved here as she can be "challenging!") Her room is invariably very clean and tidy. So thank you everyone
for great team-work!

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Review from D N (Son of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the carers appear to be professional with a friendly manner. At times some of the residents need a little extra commitment and somehow the carers manage their needs with a pleasant attitude. If there are any concerns they always listen and act according very pleasant atmosphere.

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Review from P T (Wife of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and obliging. My husband is kept very clean and tidy. Housekeeper keeps place very clean.

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Review from Sheila H (Friend of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very pleased with this care home. Our friend who has alzheimer's is happier than she has been for a long time since she has been in the home. The home has a lovely friendly atmosphere and is bright and clean. The staff are always available to speak to, our friend could not be happier
and content and we have peace of mind.

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Review from John S (Son of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a complete fluke that my mother wound up in Burrows. Originally she was allocated to another home, dingy (we thought) unsafe. We were given 3 hours to find an alternative as she was to be discharged from hospital the next morning. We live 2 hours drive away and initially thought we would move
mum near to us. However, we are so delighted with the care she receives that we are prepared to travel to see her rather then risk a move to somewhere else that is unlikely to be so good for her.

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Review from Sandra S (Friend of Resident) published on 3 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is old fashioned but right for the age of the elderly people who live here. The staff are very helpful and kind, they will try and be as helpful as possible. I have met some very kind staff while visiting a former client. The home is always clean and tidy. It smells a bit but is still comfortable
for the service user. While treating the service user with dignity and respect.

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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Burrows House is calculated as follows: ( (195 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 253 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burrows House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager

Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.