The Burroughs

Mill Road, West Drayton UB7 7EQ
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9.5 50 Reviews
  • The Burroughs, West Drayton
The Burroughs is a warm and welcoming care home in West Drayton, Middlesex, providing quality residential and respite care for older people and those living with dementia.

There's a choice of lounges and conservatories for relaxing or catching up with loved ones, as well as a cinema room, hair and beauty salon and an activities room packed full of games and arts materials. Outside there are lovely gardens for watching the birds or helping with some planting.

The compassionate team's person-centred approach means each resident is given choices about their care and is encouraged to get involved in decision-making. Residents are given all they need to feel engaged and happy every day.

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Care Provided by The Burroughs

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Loreen McGeoghan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for The Burroughs

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,459
    • Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Residential Care from £1,669
    • RESPITE Self-Funded Residential Dementia Care from £1,759

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to gardens and conservatories
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Burroughs to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Burroughs Reviews (50)

Total of 50, showing 1-20
9.5

The Burroughs has a Review Score of 9.5 (9.542) out of 10, based on 11 reviews in the last 2 years. Over all time The Burroughs has 50 reviews.

Overall Experience

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Date Published

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Review from Elia V (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The lovely staff are willing to go beyond to support residents, and the management team is always available and supportive.
They have been amazing with me and my mother since she's been admitted in April 2024.

Reply from Fiona Madder, Reviews Team at The Burroughs

Thank you very much for taking the time to leave us feedback about your experience.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from T H (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Burroughs Care Home is a very friendly and caring home. They do lots of activities and days out for the residents. Keeping their minds working and their days busy. My mum is well looked after and seems very happy and settled there.

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Review from Paul O (Son of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father entered The Burroughs Care Home on the 30th of September. He suffers from Dementia. So far, I have been very impressed with the care he has been provided with. The carers are so patient and caring especially given how tough it must be dealing with a group of people all suffering from dementia.
Dad is very confused and suffers from periods of intense agitation but I can't really fault the level of support he has received so far. As a family, we do find it a little frustrating that so many of his things go missing including hearing aids, glasses, watch, dentures (!), walking stick. We do understand the nature of the ward and that this is bound to happen but just feel sometimes nothing is done until we visit. We also really would like his room to receive a new coat of paint. It needs to be a lot brighter. Impressed by the quality of meals provided and Dad appears to be eating things he has never eaten before. Appear to be lots of activities available to the residents as well.

Reply from Samantha Debenham, Reviews Team at The Burroughs

Thank you for taking the time to leave this lovely feedback for the Burroughs, you feedback is greatly appreciated by the team. I am pleased to read you have found the carers to be patient and caring. This is of the utmost importance to us.


I would also like to thank you for providing your feedback and concerns. We have taken on board your comments and I can confirm the Home Manager has now seen the room and is in agreement it could be made brighter therefore will be contacting you to discuss what sort of colour you would like to have in your dad's room. They will look to have his room redecorated within the next two weeks.


In regards to the missing belongings I am sorry to read of this and the frustration this can cause. The Home Manager has taken this feedback on board and has spoken with the staff to ensure they do a routinely check and for their whereabouts, so your dad has these items available at all times.
Thank you once again for taking the time to leave your feedback. Best wishes.


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Review from Georgia P (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This year has been awful for me and my dad. My father who has vascular dementia, fell over in June. It was a horrendous time for us both. So we had to make decisions that were life-changing for us. I rang and spoke to such a warm, lovely lady. They said to pop in and have a chat and take a look around
The Burroughs, So me and my family did just that. A very overwhelming time for us all but the lovely carers at The Burroughs made it easier. My father has been in there now for about 12 weeks and settling in quite nicely. He still has friends and family visiting. Goes out again with friends and family. All the staff at The Burroughs are friendly and some go above and beyond for my father, who is sometimes hard to please. He seems much calmer in himself too, which makes me feel calmer too. The food is good and healthy. They couldn't do enough for my father. I strongly recommend.

Reply from Fiona Madder, Reviews Team at The Burroughs

Thank you very much for taking the time to leave us feedback about your experience. We're pleased to hear that the home and staff were able to help and support you at a difficult time. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from K B (Son of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Burroughs for almost two years. All the staff are very helpful, friendly and kind. I am always updated of any changes, events or gatherings. Every time I go to visit my mother I am met with smiley faces from staff and other residents. I am so thankful for all the love, support
and care The Borroughs staff give to my mother. I am also very impressed with the decorations they put up each year for Christmas, and for all the activities and events they have on throughout the year for their residents. Most importantly the home feels very safe and secure at all times.

Reply from Fiona Madder, Reviews Team at The Burroughs

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team


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Review from M P (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted from hospital in January 24. The Burroughs staff were really kind and caring towards both Mum and our family. The care home manager leads an amazing and compassionate team who made my mum very comfortable prior to her death a few weeks later.
I have no hesitation in recommending this
care home. I also want to recommend a particular staff member for his cooking!

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Review from Fran M (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing home! My dad has Alzheimer's and had to leave home. I can not recommend enough. They have been amazing with my dad and also making me and my kids so welcome when visiting. Lots of activities for the residents to get involved in combined with lots of care and kindness from the staff.
He is always clean and well cared for even if he always denies having breakfast every day lol. Special mention to one of the team leaders in particular, who has gone above and beyond!

Reply from Fiona Madder, Reviews Team at The Burroughs

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Jean L (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had end-stage dementia (vascular). His care at The Burroughs has been exemplary. He was always clean and comfortable. On the week he passed away, the staff were incredibly kind to all of my family. He was looked after with professionalism and compassion. They did everything that they could to
make his final days as comfortable as could be. Every time I visited The Burroughs over the last five and a half years, everyone made me very welcome. The staff are truly lovely. I am very thankful for the wonderful care that my dad received.

Reply from Fiona Madder, Reviews Team at The Burroughs

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Paul J (Partner of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was under their care for a very brief time before sadly passing away. A person hard to please and originally resistant to entering care, she described The Burroughs as fantastic. The staff were friendly and attentive and her care was wonderful.
I have thanked the staff there personally but
felt I should add a review here.

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Review from L O (Sister of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The patience the staff have with my sister is amazing. Staff are patient and non-judgemental.
The manager is amazing. She organises trips, entertainment at the home and encourages the residents to get involved. She is amazing. At my last visit, 2 days ago, she commented 'These people have worked all
their lives and now they deserve and I want them to enjoy themselves, they deserve it' Lovely!

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Review from R P (Brother of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, who has Alzheimer's, has been in the care of The Burroughs since November 2022 all the staff have been brilliant, and the level of care is outstanding. There have been many activities over the time she has been in the care so the residents all seem to be well cared for and included.

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Review from Charles H (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and attentive. Location is excellent with attractive outdoor spaces and gardens, which are well kept. Services provided are good. Food looked tasty and wholesome.

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Review from Faye D (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to The Burroughs in 2020 and passed away earlier this month. I have been so impressed with the care home during my father's time at the home.
The care home was especially kind when my father fell ill and in the last week or so of his life. Special thanks to the manager and one member
of staff, although everyone I spoke to and dealt with was so kind and supportive.
My dad had dementia and when he went to the care home he was very weak. The care home cared for him and helped him back to full strength. I am so grateful that my father enjoyed his last 18 months of life, being clean and in a safe and caring environment. I was always so impressed and happy to see the rapport that the staff had with my father, always engaging with him over his love of red wine and classical music! Thank you.

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Review from B S (Granddaughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were extremely hardworking and gave my Grandfather the best care possible at a really challenging time.

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Review from Linda H (Daughter of Resident) published on 24 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for so well. He was very happy at The Burroughs. The staff are walking angels, and even through the Coronavirus when we couldn't visit, they kept me informed, and I felt that he was well looked after. I lost my dad yesterday, and the staff looked after him through his death, which was
dignified and beautiful. I will always be grateful to everybody that works there.

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Review from J D (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to The Burroughs from hospital at The Height of covid in June 2020 in traumatic circumstances. He had been diagnosed with cognitive diminishment. He was very confused as to why he couldn't go home and was angry. The staff worked professionally and with dignity to settle him and
support me and my husband. End of life care and support was exceptional. Senior staff were brilliant in keeping me updated and facilitating visits until he died. Thank you. I can't express the extent of my gratitude.

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Review from Dustin G (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited The Burroughs in October 2020 to visit my mother, who is a resident. I didn't get the chance to fully see all the facilities or meet all the staff, but those I did meet, including management, were extremely helpful and caring, particularly in view of current challenging times. I was reassured
by their understanding and flexibility, and I left feeling that my mother is in a safe and caring environment.
I was happy to learn about some of the activities taking place at the centre, and on my next visit, I'd like to learn more about the centre's different areas and facilities. Keep up the good work and many thanks to all the staff!

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Review from Ann F (Niece of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended The Burroughs with my mum for the first time last week to visit my aunt who is a resident in the care home. The staff could not have been more helpful. Covid restrictions were in place to make us feel protected and a room was set aside for the visit to take place. They even provided us with
a pot of tea. My aunt obviously thought very highly of the staff. Well done to all for making us feel so welcome.

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Review from J F (Niece of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As always the staff was considerate and kind and I feel my Uncle is well cared for.

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Review from A S (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been in The Burroughs care home since August 2018 and at that point, I would not have honestly thought at that time he would still be with us. The care he has received from the staff has been second to none and I so appreciate all the hard work this team has dedicated to not just my Dad but
to other residents also. It took a while to accept my Dad having to go into a home but I soon realised that the staff have become his extended family. I find an awful lot of comfort from that as I live on the Isle of Wight and with work commitments, I, unfortunately, can't see my Dad as much as I would like. I also appreciate the time they take to listen to my Mum. Thank you very much for all you do at The Burroughs.

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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for The Burroughs is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for The Burroughs is calculated as follows: ( (103 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.775 Points relating to the number of positive Reviews for The Burroughs is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Loreen

Loreen McGeoghan

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.


Frequently Asked Questions about The Burroughs

What types of Care is The Burroughs registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Burroughs provide?

Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Burroughs have?

There are 69 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Burroughs?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Burroughs to the centre of West Drayton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.