The Burroughs

Mill Road, West Drayton UB7 7EQ
Submit a Review
9.5 50 Reviews
  • The Burroughs, West Drayton
The Burroughs is a warm and welcoming care home in West Drayton, Middlesex, providing quality residential and respite care for older people and those living with dementia.

There's a choice of lounges and conservatories for relaxing or catching up with loved ones, as well as a cinema room, hair and beauty salon and an activities room packed full of games and arts materials. Outside there are lovely gardens for watching the birds or helping with some planting.

The compassionate team's person-centred approach means each resident is given choices about their care and is encouraged to get involved in decision-making. Residents are given all they need to feel engaged and happy every day.

Show The Burroughs on the Map

Care Provided by The Burroughs

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Loreen McGeoghan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for The Burroughs

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,459
    • Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Residential Care from £1,669
    • RESPITE Self-Funded Residential Dementia Care from £1,759

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to gardens and conservatories
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Burroughs to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Burroughs Reviews (50)

Total of 50, showing 21-40
9.5

The Burroughs has a Review Score of 9.5 (9.542) out of 10, based on 11 reviews in the last 2 years. Over all time The Burroughs has 50 reviews.

Overall Experience

  • 26
  • 21
  • 3
  • 0
  • 0

Date Published

50
5
8
11
39

Review from D E (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has always been open with me if my Father had any issues when he stayed. He was always made welcome and seemed to enjoy his time there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mother receives from this home, and it has really improved with the new management that is there now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Burroughs, my father was only in residential care for a matter of 6 months. During this time he was happy, clean and comfortable. The staff were so patient, kind and attentive, nothing was too much trouble. Any health issues were dealt with immediately. I cannot fault the care he received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew G (Son of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my mother is treated, all the staff are very friendly and caring. The building is perhaps a little tired and could do with a refresh but the standard of care from staff and management is exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline A (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our overall review is that the staff in this care home are really caring, not just to the resident, but also supportive of family members.
The care home has had a new manager and she has made it exceptional. It no longer looks like a magnolia space. She has injected colour and innovations to make it
homely for all who use it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Freda (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to The Burroughs on 16 July 2019, as she had to leave her previous care home due to poor management and practice. The manager and her staff at The Burroughs are excellent, providing quality care and support at all times. We feel our mother is safe, secure and well looked after at the
home. The care is of an extremely high standard, and we are grateful to the care home for making our mother's transition from her previous home to The Burroughs so seamless and supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I had to move our mum from another care home where there were serious safeguarding concerns. We visited many care homes and were then lucky enough to find The Burroughs, which stood out as a really happy, caring environment where residents are treated with genuine respect and kindness.
Mum has settled in so quickly and is doing so well. She loves the staff and her room, is enjoying the activities and the lovely food, putting on weight - she lost 5 kilos at the previous home. The Burroughs is so well managed, and that is such a massive contrast with the previous home. We will always be grateful to the manager who has been so supportive, kind and understanding, at such a difficult time, and to all of her team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorna M (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I've put my mother in the Burroughs, I have got no complaints regarding the care that the staff are providing.
I personally think the staff are doing a wonderful job and should be praised more for all their hard and caring work. I take my hat off for them and I mean that from the bottom of
my heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula S (Daughter of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, food, treatment of residents, and family, can’t thank them enough for the care and attention my father got while living there the last two. It was a pleasure to visit and interact with staff and would recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill W (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, treat every resident with dignity, respect and patience. Spotlessly clean. Highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerda I (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home needs an update, the staff are fantastic but need more time for caring and less for paperwork.

Reply from Amy Wilson, AD at The Burroughs

Thank you for your review of The Burroughs – we’re incredibly pleased to see your good and excellent scores, particularly around care and dignity, as well as your comment about the fantastic team at the home. In regards to paperwork, we, of course, have to keep accurate records for all residents for safety, best practice, and to make sure we’re providing the best of care tailored to the individual resident’s needs and wishes. I would like to reassure you that we always make sure that we have plenty of team members within the home at all times, including weekends and throughout the night, to provide both a high level of care and support for residents, as well as to complete all other necessary tasks. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deen B (Relative of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, friendly staff. Excellent effort for the funday.
My grandfather seems very happy and gets along with the staff.
Always seems clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ella D (Granddaughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited on a fun day where there was a lovely atmosphere with plenty of activities to get involved in.


Entertainment was very good. Singers, bouncy castles and birds of prey for the children.


Residents seemed to enjoy the atmosphere with lots of foot tapping and some dancing. Staff very friendly.

My grandmother appears to be very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kellie C (Niece of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, polite and professional. Popular tea, juice and cake served during visits. The room is clean and airy. Good communication with reception. My uncle is safe and comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda R (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only started residing at the care home. I have been particularly impressed with the staff. They are all very friendly and helpful. I have been to a celebration tea party and summer fair recently and the staff go out of their way to make sure the residents join in and enjoy themselves. It
has a nice airy atmosphere and the gardens are a real bonus. They are lovely and it is great that the residents have access to them. I fell that my mum is being well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter-in-law of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Burroughs has been brilliant looking after mum. She loves doing crafts with the carers, she loves singing now and again. My mother-in-law is 91 and The Burroughs have been looking after her. She has been unwell and they have bent over backwards, getting appointments to help her and follow this through.
She knows some of the carers names and has small chats. The home is excellent and the people who work there from reception to the top always answer any questions I have. I think it is a great care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary E (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring home, carers good, food good.


Very pleased.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in The Burroughs for four years and I have found the staff to be very caring, attentive and thoughtful. My only concern would be for the times there have been staff shortages both for the staff and residents.


The food is cooked on site and is extremely good. There is always a choice.

The home is kept clean and tidy and is always welcoming.

Reply from Amy Wilson, AD at The Burroughs

Thank you for your review for The Burroughs – we’re incredibly pleased to see your excellent scores and we’ll pass your lovely comments regarding the care at the home onto the team. In regards to the staffing levels, I’d like to reassure you that we always make sure that we have enough team members to run the home safely and effectively, both throughout the day as well as night, seven days a week. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn B (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is quite content now, she is rarely anxious or upset. The girls know her well so we know she is being well looked after. As she is quite immobile now she has put on a bit of extra weight and the staff are cutting fone a bit on squash and milk etc. So that doesn't get out of hand.
All is well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia H (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has severe dementia. She was at home, cared for by my sister who unfortunately passed away. I think The Burroughs look after her very well. She is better off at the care home as there is usually something going on. Even though she cannot really join in with much at all, she can still see activities
going on or just people coming and going. The food is excellent. My only real problem is that as she is so quiet she is often ignored. She cannot express her needs.

Reply from Amy Wilson, A D at The Burroughs

Thank you for your positive feedback and scores – I’m incredibly happy to hear that your mother is doing well at The Burroughs. In regards to activities, we understand how important these are for residents and, although we would never force anyone to take part if they did not wish to, we always make sure everyone is given the choice and is supported to join in if they would like. As well as offering a varied group activity programme that changes weekly and is tailored to resident’s abilities, we also run regular one-to-one activities for residents, particularly those that may not always be able, or willing, to join in the group activities. The home manager will share your feedback with the team and make sure that your mother is included if she wants to take part at any time, and of course please do let us know now or at any point in the future if you have any feedback, comments or suggestions and we’ll be happy to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for The Burroughs is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for The Burroughs is calculated as follows: ( (103 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.775 Points relating to the number of positive Reviews for The Burroughs is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Loreen

Loreen McGeoghan

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.