Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to gardens and conservatories
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The Burroughs has a Review Score of 9.5 (9.542) out of 10, based on 11 reviews in the last 2 years. Over all time The Burroughs has 50 reviews.
Review from Linda J (Daughter-in-law of Resident) published on 8 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Review from Sharon M (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Lynne (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Cam O (Sister of Resident) published on 2 May 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Amy Wilson, AD at The Burroughs
Thank you for taking the time to submit a review for The Burroughs – we’re very happy to read your positive comments and excellent scores, particularly for the team and care at the home.
In regards to the staffing levels, I’d like to reassure you that we always make sure that we have enough team members to run the home safely and effectively, both throughout the day as well as night, seven days a week. Thank you again for your feedback, and please do let us know if you have any comments or suggestions now or in the future and we’ll be happy to help.
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Review from Ann M (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at The Burroughs
We’re very grateful for your lovely feedback and are delighted with the positive comments and scores for The Burroughs. In regards to entertainment, our activities team do run two activities for residents every day, which include a wide range of activities and entertainment – of course, if there are any activities that we do not run that you would like to take part in, then of course just let us know and we’ll be more than happy to look into adding this. Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
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Review from Gerry B (Son of Resident) published on 13 December 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Michael S (Son of Resident) published on 8 December 2016
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Jenny (Friend of Resident) published on 29 November 2016
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from Linette G (Niece of Resident) published on 19 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Janice B (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 9.5 (9.542) out of 10 for The Burroughs is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.767 for The Burroughs is calculated as follows: ( (103 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.767
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.775 Points relating to the number of positive Reviews for The Burroughs is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.
