What types of Care is St Catherine Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Catherine Care Home provide?

Palliative Care, Day Care, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at St Catherine Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Catherine Care Home to the centre of London?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

St Catherine Care Home, 15/17 Cann Hall Road, Leytonstone, London E11 3HY

Review from Saiema S (Niece of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience

St Catherine's Care Home provides excellent care service for the residents. My uncle has been a resident for two years, and he is very happy there. The staff are kind, compassionate and informative. They keep you up to date with any relevant information needed. They provide the best level of care for

the residents.
I would definitely recommend this care home.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for taking the time to write a lovely review, the team at St Catherine's are very grateful for the wonderful feedback.

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Review from Adrian B (Son of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience

My mum, who has dementia, has been a resident at the home for some years now. I cannot fault the care she is given by the staff there, who not only cater for her needs but treat my mum like one of the family. As a visitor, I always feel welcome and feel that I can chat with the staff about my mum and

her needs and they will update me regularly. I feel that Mum is in safe and experienced hands.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

The team at St Catherine's truly appreciates your feedback, we are pleased to know that you are happy and content with the care that your mum has received.

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Review from Lloyd D (Brother of Resident) published on 14 May 2024
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Overall Experience

My brother has recently been a resident at St Catherine Care Home and I find the staff to be excellent, patient and caring. There is a good ratio of carers to patients and there is always some activity taking place.

Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Thank you so much, your comments are very comforting and reassuring to know that the staff are supporting him well.

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Review from Clever E (Partner of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience

I have a partner in the care home who I visit daily. My partner has been in the care home for over a year now.
For this period of time, I can confirm that I am very pleased with the way that my partner is being looked after in the care home. The care staff are very friendly and very caring. The surroundings

are very hygienic and the caring staff carry out all the basic rules expected of a care home. On safeguarding issues, I would say that they have met all the required standards. I can recur that on a few occasions when my partner was unwell, they never wasted any time before calling the ambulance to take her to the hospital. Whenever anything happens, they will always get me informed as soon as possible.
Thank you so much for all you have been doing.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Hi Clever, thank you so much for taking the time to write a review. I will pass this on to the care staff. The team will be pleased to hear all the lovely feedback! They truly are a special team and are always around to help and support, ensuring your loved ones are treated with the utmost dignity and respect. The well-being of residents is at the forefront of everything they do and it is great to hear that this is acknowledged and appreciated.

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Review from Muhsin R (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

As someone who was already looking after my father and very tentative about the idea of putting him into a home, I can honestly say without a doubt it was for the best. From the very first day that my father moved in, he was looked after with the utmost care, and the staff went above and beyond to do

the very best for him as he suffered and deteriorated from Lewy Body Dementia. A heartfelt thank you to everyone from the senior management team to the staff and night staff for all their efforts in looking after him during the time he was in the home. He was already on a downward trajectory, but having the care, being surrounded by staff and knowing that they were doing the utmost for him towards the end was a great reassurance for myself and my family. Thank you all again for the care you provided.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

We would like to thank you for taking the time to review our service. We are pleased to know that you are happy with the staff at St Catherine and that the team have been able to provide the best possible care to your dad. I shall relay your appreciation and kind words to the staff.

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Review from T P (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

From day one, my mother has been treated with compassion and respect. She’s a victim of dementia and her mood and anxiety changes on a daily basis. I cannot fault any of the attention she has received while in the care of St Catherine’s, every one of the carers has gone above and beyond making her feel

useful and wanted.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Many thanks for your feedback. It encourages us all to do what it takes to ensure our residents get the service they want and need. Kind regards.

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Review from Louise C (Wife of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience

This care home is like a home from home. The carers are warm and caring. As well as caring for my husband, they made the family feel very welcome indeed. We appreciate all the carers so very much. Thank you all!

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for your kind comment. We are proud of our team who are always attentive and knowledgeable in the service they provide. The St Catherine care home team will be pleased to hear all your positive feedback. Thank you once again!

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Review from S E (Friend of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience

My friend is a resident at the care home. He is very happy with the service he is getting, especially with a senior; she has been looking after him very well, and just wanted to leave her a good message to say thank you to this senior for the good service - the manager is really friendly and everyone

gets along. Furthermore, a big shout out to another member of staff; she has gone above and beyond for my friend.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for your wonderful feedback. Our team will be thrilled to hear this. The staff here at St Catherine take pride in what they do, and I am glad that it is evident. Our team works hard to ensure that the level of care to family members and loved ones is first-class.

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Review from Tracy B (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at St Catherine Care Home since March this year. It was a massive step for my mum and the rest of my family, but she settled in so easily, mostly due to all the staff there; all of them go above and beyond to make her feel secure and at home there, and I can see she happy.

And a big thank you for making this transition less of a worry for me. Have not one hesitation in recommending you all.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for your kind words about our team and home. The St Catherine's team will be pleased to hear that the care that your mother receives is first-class care.

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Review from R H (Regular Volunteer) published on 31 August 2023
Submitted via Website • Report

Overall Experience

Having volunteered at St Catherine Care Home for less than a year, I have been able to witness the close bond present between the residents and staff. The staff are devoted to providing the best care for each resident and take their needs into account. There is always a positive atmosphere to welcome

visitors and greet residents during the day. The staff are always ready to answer questions residents may have and ensure that their safety is priority.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Thank you for your feedback, it is very important for us all to know we are doing the right thing. Regards.

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Review from Moin M (Son of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience

Good caring staff and management. Very polite and friendly. Very considerate when it comes to respect and religion. My mum is very happy and content with the team and facilitates the care home has to offer.

Reply from Twariq Auckburally, Service Manager at St Catherine Care Home

Thank you for your feedback. The team work hard and welcome positive comments.

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Review from Anna R (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience

I was a bit weary about putting my mum into a care home, but with her dementia worsening, I could no longer cater for her needs properly. We tried a couple out, but surprisingly alot of care home staff lack knowledge on how to interact with someone who has dementia. We then moved Mum to St Catherine's

Care Home, and the difference in attitude is huge. The care home has a familial homey feel which Mum loves, and it made the transition there alot easier. Staff are very compassionate and caring - I have thanked them many times; I am also grateful to the managers as they come from NHS backgrounds and are knowledgeable and involved with the residents. The care home does sensory activities, and the activity coordinators run programs weekly to help 'stimulate' their minds - while I know this won't cure dementia, I'm glad Mum gets to engage her brain rather than sit around all day. I hope anyone going through this difficult process has as much support as I and Mum did from here.

Reply from Roo Auckburally, Service Manager at St Catherine Care Home

Good day, and thank you for the review; it is appreciated.
Have a lovely day!

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Review from N A (Next of Kin) published on 3 February 2023
Submitted via Website • Report

Overall Experience

Residents are extremely well cared for. I am particularly impressed by the kindness and compassion shown by the staff and management. The team of carers are experienced, professional and empathetic. Very good atmosphere, and I would definitely recommend.

Reply from Twariq Auckburally, Service Manager at St Catherine Care Home

Thank you for taking the time to complete this review. I am pleased that you are delighted with the type of care and professionalism we offer at St Catherine Care Home. It really uplifts my staff members when they hear positive comments like this and gives them great motivation to go above and beyond for all residents in our care.

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Review from Yusuf C (Friend of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience

The choice of home was our preferred option, and we were so pleased that they have a place for him. The staff are everything you could wish for your loved ones. Nothing is too much to ask for. The medical, social and loving care is very obvious. Even the cleaning staff are very pleasant. The manager

is very professional and outstanding, but also approachable. I would be truly happy to recommend this care home to anyone - even if it is for end of life care.

Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Thank you for taking the time to complete this review. It is rewarding and motivating to the homes team to know residents and relatives are happy with the care at St Catherine care home.

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Review from Aisha C (Regular Volunteer) published on 23 August 2021
Submitted via Website • Report

Overall Experience

Having been a regular visitor of St Catherine Care Home as a volunteer, I sincerely stand by their care for their residents. It is heartwarming to see the utmost respect and dedication that the staff show. It is clear the residents feel safe in their environment, and that the care provided for them

is that of wholehearted commitment.

Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Dear Aisha, thank you very much for your lovely review of Signature at St Catherine Care Home. I will be sure to share your positive feedback with our team. Very glad you reviewed our service. Thank you again. Best Regards.

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Review from Rose M (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience

Cannot fault the service provided at St Catherine Care Home for my mother! Kind caring staff; they are always prepared to do their utmost to keep the residents as content as possible.
Great team at St. Catherine’s, would highly recommend.

Reply from Twariq Auckburally, Deputy manager at St Catherine Care Home

Dear Rose, thank you so much for taking the time to give us your positive feedback. We really appreciate your support, and we will share them with staff, who will be extremely grateful for the feedback.

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Review from Sandra H (Sister of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience

A lovely friendly atmosphere as soon as I was greeted at the door, there was laughter between the staff and myself, which is always a very good sign.
The rear garden is beautiful, well kept with a bandstand, fish pond and waterfall, which all adds up to tranquillity. On a beautiful day like today,

we were given tea, cake and biscuits in the shade. And a very friendly cat, not sure if he lives there, but he wandered in and out, so he obviously likes it there.
The staff were very attentive to the residents, which I thought was obviously how it always is, and not because there were visitors, as it was so relaxed and natural. I found the staff very approachable.
One of the staff took photos of my brother and myself and asked if he could put them on the wall, which I thought was a lovely idea, can imagine my brother suddenly seeing them.
Doesn’t matter how pretty a care home looks, it is the feeling you get when you walk in that counts. And I got the care feeling. Thank you.

Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Dear Sandra, I would firstly really like to commend you for the positive feedback and review of St Catherine Care Home. We do strive for continuous improvement. Your comments are appreciated and will be shared with the staff team. All I can say is that I am really looking forward to seeing you again during your visits. Maybe, we can sit down if you have extra time to have a cup of tea. Keep yourself safe and well always. Thank you again.

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Review from Alan T (Brother of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience

My brother was transferred to St Catherine’s on extremely short notice as his former home closed. They were extremely accommodating with the begging with his requirements. It’s clean and very amenable with access to all areas well thought out. There are always plenty of staff on hand and always a manager

present should you need one. They have programmes for the residents each week to keep them entertained. Privacy is also ensured if required. The management has experience in this type of work in other fields so that is reassuring. Guidelines are always followed with records kept up to date. The staff always checked on us and always gave us updates on my brother's current situation when asked. He was always relaxed whilst in their care and they were very attentive to his special needs. My brother liked being there especially interacting with the staff! I feel they did their best to make him feel comfortable and would like to say a big thank you to all the staff. Thoroughly recommended.

Reply from Twariq Auckburally, Deputy Manager at St Catherine Care Home

Dear Alan, thank you for taking the time to write such a lovely review. It is a pleasure to look after your brother. Your Brother had lived with us for a few years, and we are pleased that we have met his needs and your high standards so well. The team will continue to work extremely hard in order to ensure safety and comfort for all our residents. You just brought a smile to the team.
Thank you so much again.

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