Cecil Court

2/4 Priory Road, Kew, Richmond TW9 3DG
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9.1 32 Reviews
  • Cecil Court, Richmond
Cecil Court is registered for forty-five individuals residential and dementia care needs, with both long-term personal care and respite care packages available designed to support well-being and a satisfying daily lifestyle.

The care provider feels passionate that clients enjoy an active and fulfilling time at Cecil Court, with home-cooked food and numerous opportunities to pursue personal interests.

The focus is on an ‘Out Not In’ approach that looks holistically at both mind and body acknowledging that engagement with society and nature is key to experiencing life. It uses every day events to stimulate and maintain cognitive function and uses retained conditioned behaviour as a tool to encourage engagement and reduce anxiety.

The home has strong links with local health professionals, including district nurses, GPs, dentists and opticians, looking to ensure that all healthcare areas of concern are effectively safeguarded with long-term objectives.

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Care Provided by Cecil Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Saadat (Senior Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1996
    • Number of floors: 3

Funding & Fees Guide for Cecil Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cecil Court Reviews (32)

Total of 32, showing 1-20
9.1

Cecil Court has a Review Score of 9.1 (9.117) out of 10, based on 7 reviews in the last 2 years. Over all time Cecil Court has 32 reviews.

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Review from A L (Son-in-law of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was struggling to look after her rural home and Cecil Court was the perfect place for her to have a two-week respite. The team were super helpful in arranging a tricky transition and very welcoming to her. We weren't sure if it would be a permanent move and in fact she decided to give
independent living another try, albeit in a smaller flat closer to her family. Having her cocooned in Cecil Court during these difficult discussions was a godsend and there was a lot of understanding and advice from the team, even though we were in and out quickly. We'd definitely consider Cecil Court again in the future, especially if dementia becomes an issue. Thanks to everyone there.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave us a review and for picking Cecil Court when it came to looking for a respite stay for your mother-in-law! We are very happy to have been able to provide a safe environment for her when she needed it and do hope that she is settled and comfortable in her new flat. We are also very pleased to hear that you would consider us again in the future if ever needed!


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Review from Noelle M (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few days between us finding Cecil Court, and mum's discharge from hospital, her room was painted with her choice of decor, and we moved some personal things in so that she felt comfortable when she arrived. Mum enjoyed many of the activities on offer, especially the live music and visits from
local schools. The staff team were very kind to mum. Concerns about mum's health care were dealt with swiftly and professionally by the responsive management team.
But the most important aspect of mum's 18 month stay at Cecil Court, was that we felt mum was safe there and that all the staff, including the cleaner and the cook, cared about mum's well-being. It genuinely felt like a home from home and a family community, and we will always be indebted to everyone in the team for making mum's last months as happy as they could be.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

We are privileged to have been able to support your mum at this time in her life and to have provided a safe and homely environment where she was comfortable and happy. I will make sure to pass your kind words on to the team at Cecil Court and thank you for taking the time to leave us such a wonderful review.


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Review from Jonathan B (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For what Dementia represents for patients and families, Cecil Court is about as good as it gets at providing a caring, efficient, clean, respectful, and competent environment to everyone involved. The management and staff are entirely caring and working to achieve the best possible environment for patients.
Carers in particular go above and beyond to support patients despite challenging circumstances and difficult conditions. The rooms are simple but clean and well-managed. Residents are all treated with the utmost patience, dignity, and individual care. I could go on, but the respect and appreciation I feel for all those involved at Cecil Court, from management to staff, is pretty much endless.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave a review and for your recognition of the high level of care and commitment provided by the team at Cecil Court. This is very much appreciated and I will ensure your feedback is passed on.


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Review from Rae J (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager of Cecil Court is compassionate, professional, genuinely caring, and just focused on the happiness and well-being of all the Residents and so is her superb team of carers, under her Management and training. The manager and her Excellent Team of Carers and Medics are sent from 'Heaven', they
all are fully educated about every Resident's character and their fluctuating physical, medical, and psychological needs/requirements, and continuously provide the best and most compassionate care for each Resident. All the Carers and the manager are always very polite, treating each Resident with respect, dignity, and kindness. Cecil Court offers a variety of different mental and physical entertainments, tailored for each Residents' needs. Rooms, the Home, and all Residents are always very clean, the atmosphere is always very happy and pleasant, the food is excellent, and the list goes on. I visit my Mum every day and I credit Cecil Court, the manager, and her Team for winning the Best Care Home Award.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave us such a wonderful review. Our management teams and care colleagues are committed to providing care that meets the individual needs of every resident and ensuring that their likes and interests are fully catered for and so, to receive feedback such as yours is really appreciated. I will ensure that this is shared with the team at Cecil Court.


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Review from Catherine N (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management prioritise the well-being and happiness of its residents above all else. One of the most striking aspects of Cecil Court is its commitment to care. Each resident is treated as an individual with unique needs, preferences, and interests. Whether it's assistance with daily activities,
specialized medical care, or simply a listening ear, the dedicated team at Cecil Court goes above and beyond to ensure that every resident feels valued and supported. Beyond the physical comforts, Cecil Court offers a wealth of engaging activities, including a weekly musician and Royal Albert Hall performers for residents to enjoy. This not only fosters a sense of belonging but also encourages residents to stay engaged, and fulfilled. In summary, Cecil Court Care Home has an unwavering commitment to compassion and personalized attention. If you're seeking a care home where your loved one can thrive, look no further than Cecil Court. Four members of staff, in particular, are fantastic!

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for taking the time to leave us such a wonderful review and for highlighting the commitment of the team at Cecil Court. I know the team will be very pleased to know that their dedication has been recognised, and I will pass on your feedback. Thank you again!


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Review from Don W (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the birthday cake. The residents and her guests greatly enjoyed it! Also thank you for the help from you and your staff fitting us all into her room. Special thanks to the person who made the lovely cake.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much for your feedback, the team were pleased to be able to help with the celebrations for your Mum's birthday and we are happy to hear that everyone had a lovely time and enjoyed the cake!


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Review from Angelina S (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking care of my mum while she was staying with you. The staff are caring and kind and my mum settled in well with you and made some lovely friendships with the residents. It would be great if there were more activities and pictures shared with family so that we could see what our loved
ones were doing at Cecil Court. Overall the rooms look quite dated but I believe this will be addressed soon. Thanks again to all the lovely staff and team and Cecil Court!

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you for your feedback – we are so pleased that your mum enjoyed her stay at Cecil Court. We take on board your comments about sharing information and photos of activities that our residents get involved in – this is something that we are currently working on and we have some ideas on how to do this more effectively that we hope to roll out very soon! I will share your thanks with the team at Cecil Court.


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Review from Cynthia S (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad has been diagnosed with dementia and Parkinson's when we decided we would need full-time care, we did so much research, we wanted him in a home environment and that's exactly what we have at Cecil Court Care Home. My sister's brothers and dad's grandchildren are always greeted with a smile
and words of support are always offered. Dad has developed such a warm bond with those that care for him, I watch and always listen and the care, love and compassion they always show him and us is heartwarming. Recently his health has declined but the staff never gave up, they were there, as always, willing him on, going above and beyond what was expected of them whilst still supporting us. Thanks to all their dedication he is starting to make great progress. Words don't seem enough but the managers and the staff at Cecil have changed ours and my dad's life in all that they say and all that they do.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much Cynthia for your wonderful feedback - I will ensure this is shared with the manager and team at Cecil Court so that they know how much their work is valued and appreciated. I am also pleased to hear that your dad is now making good progress in his recovery.


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Review from Dee L (Granddaughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were so worried when we were looking for full-time care for my grandmother - reluctantly, due to early signs of dementia, we had to look for a home away from home which is exactly what we found in Cecil Court Care Home. My grandmother's first language is not English and nor can she hear
very well but Cecil Court's management team and staff have gone out of their way to ensure she is safe, understood and all her needs are being met, from her dietary requirements to the cultural celebrations. They are always keeping us informed and super flexible, especially with visiting her or bringing her home at short notice and always take time to understand her on a personal level.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you so much, Dee, for your kind words and such positive feedback. Our teams work really hard to create a warm and homely environment and to get to know residents so they can be supported not just in terms of their health needs but also their interests and backgrounds. We are really pleased to hear that your grandmother has settled well.


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Review from C N (Wife of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main point to show, is the caring and kindness of the staff. They really put themselves out t help when the bell is rung. On the whole, they're a cheerful and friendly lot. The management do their best to bring the equipment they need - hoist, comfortable chair etc. The residents are all well cared
for and treated well.

Reply from Chrissie Guest, Care Co-ordinator at Cecil Court

Thank you for your positive feedback - we really appreciate this and I will pass this on to the team at Cecil Court.


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Review from Julia H (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Handing over care of a loved one is not easy, especially in the middle of a pandemic. Cecil Court was recommended from the daughter of a previous resident. It is very well run and has a strong, approachable management team. Our mother, who has dementia, moved to Cecil Court in September 2020 and settled
in fairly quickly. The staff are dedicated, attentive, respectful and very caring. They are always able to answer our questions about Mum’s care. Owing to the Pandemic visits take place in the garden, the outside pod or via video calls - all of which are easy to arrange. We look forward to being able to visit inside. Mum enjoys the home-cooked food and says she is very well cared for.

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Review from Margaret E (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I considered Cecil Court as a home for my mother as I had received a lot of positive word-of-mouth recommendations from friends who had relatives who had lived there or who had visited people in the home. My contact with the home from my first enquiry has been positive and despite Covid restrictions,
it was easy to find out more about the home and its facilities before making the decision. Since Mum moved in, there has been regular and clear communication from the home and it has been easy to book appointments to see her. As the weather improves we will be able to meet in the nice garden area. I can tell that Mum is being well looked after and it is clear that the home has a very good relationship with local GP and community health services, to ensure that residents' health needs are met. When it is possible to take residents out of the home, the location will be a bonus as there is easy access to green space nearby, including Kew Gardens. There are good public transport links too.

Reply from Care Enquiries, Admin at Cecil Court

Thank you very much for taking the time to review our facilities and services. We will share your comments with our colleagues and ensure we will continue to provide a high level of service.


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Review from Samantha H (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cecil Court have been so caring and supportive to my Mum. I would definitely say that she has improved since being at Cecil Court rather than living at her own property. I feel so reassured, especially during such a strange and difficult time, that Mum is with people who have her best interests at
heart. The carers are so kind and gentle and really look after Mum’s wellbeing. Thank you to the team at Cecil Court for all your hard work and care.

Reply from Care Enquiries, Admin at Cecil Court

Thank you so much for taking the time to write such a warm review. We will share your feedback with our colleagues to ensure we continue to provide a high level of service.


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Review from Susan L (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came here so she could be looked after day and especially at night. With the care of the staff it has been successful, she loves the food. The staff look after her very well especially at these very uncertain times.
They are very good at entertaining and keeping the residents occupied.

Reply from Care Enquiries, Admin at Cecil Court

Thank you very much for your review. We will share your feedback with our colleagues and ensure we continue to provide a high level of service.


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Review from Ian M (Son of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cecil Court Kew for around 3 years.
Mum is well looked after especially in these Covid-19 times.
I had several small concerns as I’m sure most people would when their parents need a care home and these concerns were indeed taken care of. I must say to date, I have
absolutely no problems and truly believe my darling mother is being well looked after by all Cecil Court care staff.
Many thanks for all their hard work especially in these dreadful Covid-19 times.
Looking forward to garden parties at the home, now restrictions can ease and summer is on us.

Reply from Care Enquiries, Admin at Cecil Court

Dear Ian,
Thank you very much for taking the time to review Cecil Court. We truly appreciate reading your comments. It means a lot to our team during these difficult times. Rest assured that we will share your comments with them to let them know how appreciated they are. We will ensure that we continue to provide a high level of service.


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Review from J J (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother spent 6 years at Cecil Court, and we always found their open-door policy very welcoming. The staff are all dedicated and hardworking. The location is excellent especially for walks to The Green, and Kew Gardens. The atmosphere is positive and happy and our family is very pleased to have chosen
this care home. The staff were so kind, caring, and sensitive right up the end of our Mother's time there. Thank you to all of them.

Reply from Care Enquiries, Admin at Cecil Court

Thank you very much for taking the time to review Cecil Court. We are happy to hear that you found our staff kind, caring and sensitive. We have shared and will continue to share your feedback with all staff members for our continuous improvement in providing excellent services.


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Review from Francis M (Son of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago my mother moved to Cecil Court, where she is safe and really well looked after by the kind and caring staff. They are all excellent, very responsive and always ready to discuss my mother's care.
The country's current epidemic presents extraordinary challenges for the manager and her
team and they are complete heroes. Along with my family, I congratulate everyone working at Cecil Court for their caring professionalism and the excellent work and dedication you have all shown.
We are confident that our mother, a centenarian, is in the best possible care. We are very proud of everyone at Cecil Court. This evening we'll be out again clapping in appreciation too.

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Review from Mary Veronica N (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cecil Court in Kew is facing these unprecedented times with courage, humanity and cheerfulness in the light of an almost impossible situation. The dedication of all staff is so wonderful as they continue to care for residents while putting their own health and wellbeing as well as that of their families
at serious risk. I am beyond words to express my gratitude to them all for so expertly caring for my very elderly Mother with devotion and endless kindness. She would be helpless without their care and support. Thank you so very much to the Cecil Court team. It means the world to me to know that she is so loved and cared for by you all.

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Review from Shirley S (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Cecil Court for nearly 17-months, and she couldn't have been looked after with more compassion.
She felt at home, and her words were; that the staff couldn't have been nicer, 'they are all so lovely'.
I visited often as I live close by, and I never walked into anything other than them
being caring.
I would always recommend Cecil Court as it was recommended to us.

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Review from Stephen B (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise Cecil Court highly enough. During the early days of the Coronavirus outbreak, my 88-year-old father, who has acute vascular dementia, fell and broke his hip, necessitating surgery. The hospital was understandably keen to discharge him as soon as possible. The team at Cecil Court really
stepped up and are caring for him very well indeed. His recovery since returning to the familiarity of Cecil Court has greatly accelerated his recovery from the surgery.
Despite being unable to see my father during the lockdown, the team at Cecil Court have facilitated ‘video’ calls with my sister, which is I think a great for him and to us as a family.
Thanks again to all the team.

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Current Review Score: 9.1 (9.117)

Overview of Review Score

The Review Score of 9.1 (9.117) out of 10 for Cecil Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Cecil Court is calculated as follows: ( (55 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.478 Points relating to the number of positive Reviews for Cecil Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Fiona

Fiona Saadat

Job Title: Registered Home Manager

Joined: 1997

Fiona is very passionate about Cecil Court, enjoys the everyday challenges and the fact that no day is the same. She prides herself on being a personable and approachable Manager and leading a committed team of professionals.


Fiona was nominated by her colleagues for a London Borough of Richmond Dignity in Care Award, and have achieved a WOW award, an outstanding rating across all areas of the internal regulatory audit in 2018, achieved CQC Outstanding rating on well-led in 2018, and Winner of the Care Innovator Award London.


Currently working with Research into the Effectiveness of Biographical films in Dementia (REBinD) – MyLifeFilms INTERVENTION HOME. Involved and participated in 2017's BBC 1 inside out documentary, in 2017 interviewed by BBC Science Radio regarding "My life film" and its benefits. Fiona also received the Independent Healthcare Award Winner of Management Excellence.


Stefan

Stefan Chioariu

Job Title: Deputy Manager

Joined: 2009

I have been a part Cecil Court for over 10 years, and have enjoyed different job roles and gained invaluable experience in supporting our residents living with dementia.


I’m proud of being part of a passionate team that is inspiring and dedicated to our service.


Frequently Asked Questions about Cecil Court

What types of Care is Cecil Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cecil Court provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cecil Court have?

There are 45 Single Rooms.

What are the Facilities & Services at Cecil Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cecil Court to the centre of Richmond?

1.9 mile(s) as the crow flies, distance by road may be significantly further.