Cecil Court

2/4 Priory Road, Kew, Richmond TW9 3DG
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9.1 32 Reviews
  • Cecil Court, Richmond
Cecil Court is registered for forty-five individuals residential and dementia care needs, with both long-term personal care and respite care packages available designed to support well-being and a satisfying daily lifestyle.

The care provider feels passionate that clients enjoy an active and fulfilling time at Cecil Court, with home-cooked food and numerous opportunities to pursue personal interests.

The focus is on an ‘Out Not In’ approach that looks holistically at both mind and body acknowledging that engagement with society and nature is key to experiencing life. It uses every day events to stimulate and maintain cognitive function and uses retained conditioned behaviour as a tool to encourage engagement and reduce anxiety.

The home has strong links with local health professionals, including district nurses, GPs, dentists and opticians, looking to ensure that all healthcare areas of concern are effectively safeguarded with long-term objectives.

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Care Provided by Cecil Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Saadat (Senior Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1996
    • Number of floors: 3

Funding & Fees Guide for Cecil Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cecil Court Reviews (32)

Total of 32, showing 21-32
9.1

Cecil Court has a Review Score of 9.1 (9.117) out of 10, based on 7 reviews in the last 2 years. Over all time Cecil Court has 32 reviews.

Overall Experience

  • 29
  • 3
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  • 0

Date Published

32
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5
7
25

Review from Deborah G (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cecil Court is run professionally by the manager together with the deputy and the administration secretary. The home is very homely and has a very lovely atmosphere; you feel they really care.
The carers in the home are very respectful, very compassionate and look after all residents as they should
be cared for. The manager is continuously sourcing new things in order to make the lives of the residents easier and more interesting.
Each individual carer knows each resident so well; that it is very comforting when you cannot be there to know they are being looked after.
During these trying times, it seems that carers are finally getting the recognition they require.

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Review from Heather B (Aunt of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew lived at Cecil Court for about a year. He had problems and was not easy to care for. The staff and managers at Cecil Court were extremely kind to him, he was shown kindness and support until he died in November of this year. Also, as I live in Bristol, everyone was very helpful in keeping
me updated on my nephew's care. My nephew received the best care.

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Review from Corinne B (Cousin of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a lovely place. The staff are absolutely wonderful. They are so friendly, kind and inviting. They do an incredible job.

Reply from Patrick Gonsaro, Operations Manager at Cecil Court

Thank you for your review. We have shared your positive feedback with the manager and the staff team at Cecil Court and will continue to improve through feedback from both residents and relatives.


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Review from Judith A (Cousin of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was very well looked after and the staff showed great patience and kindness to a rather difficult patient. He was very happy here even though he wanted to go back to his totally unsuitable flat.

Reply from Patrick Gonsaro, Operations Manager at Cecil Court

Thank you for review and we are happy to hear that your cousin was very well looked after by staff at Cecil Court. I can confirm that we have shared your review with the rest of the team.


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Review from Colin T (Nephew of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my uncle during his stay was excellent. Carers were always happy to spend time with him and to treat him as an individual. The management team was excellent, always willing to discuss on the phone as I live a considerable distance away, and always with information to hand. When visiting
I was always welcomed and able to discuss freely with staff. During his last days, my uncle was treated with great care and dignity. My uncle was happy there and considered it to be his home, glad to be back there after recent hospital stays.

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Review from Lisa M (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cecil Court is simply the best care home we could possibly have wished for when my mum was diagnosed with vascular dementia. The care staff are obviously very well chosen - compassionate and friendly. Mum was on the 'dementia wing' and we always saw the same carers there who got to know her well and
were fond of her. I liked the lay-out of this secure wing - a dining area with a couple of round tables and chairs placed around them. Then a slightly separate area with a television and wing back chairs. This made it seem much more like 'home'. You would always get offered tea and biscuits when you came to visit.
The office staff, too, are brilliant. They always know your name, have a chat etc. There is always a warm welcome. Several times I have seen residents just go and sit in the office to talk to the staff there - so very much an 'open door' ethos. I can't recommend Cecil Court enough for anyone who is looking for a care home.

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Review from Sarah F (Granddaughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was with this wonderful team and her end of life care was very good. All management were very professional and helpful. They always responded to my emails during the weekend and night time.
Thank you for everything.

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Review from Emily C (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Cecil Court for the support they offer to the residents living there. I visit my father often and I am much reassured knowing he lives in such a caring atmosphere. The staff are polite and attentive to everyone, including visiting relatives. There is a homely feeling and relaxed
atmosphere. I was surprised to see how well they know my father, even a short time after admission.

Reply from Patrick Gonsaro, Operations Manager at Cecil Court

Thank you for your review, we are happy to hear that you feel reassured knowing that your father is settling in Cecil Court and lives in a caring atmosphere. We have shared your comments with the rest of the team at Cecil Court.


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Review from Alessandro (Son of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are treated with dignity and respect by very patient and professional staff. There is a family atmosphere for the benefit of, especially, long-term residents who can feel like belonging to a big family. Cecil Court is run by very capable and caring managers.

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Review from Katie (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Cecil Court for approximately 13 years. Now, in the later stages of Alzheimer's Disease, she is cared for in the high dependency unit for residents with advanced dementia. Mum settled easily into life at Cecil Court with support from the manager and staff and they have always
treated her with respect and dignity. Care staff are very skilled in managing the needs of people with dementia and Alzheimer's and I would highly recommend Cecil Court as a care provider.

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Review from Alex (Son of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives on one of the dementia floors at Cecil Court. It should be noted that care is residential only and does not include nursing.
Set in an old building in leafy Kew, the home has charm and character. It lacks the "institutional" feel of newer homes. The recently renovated garden allows
residents fresh air in a peaceful environment.
The home is well run by a professional and responsive management team. They treat residents as individuals and collaborate effectively with families. Staff show genuine care for residents, work hard, and are well trained. As at all care homes, government requirements force staff to spend considerable time documenting the care they provide. This situation needs to change, but the problem is not specific to Cecil Court.
Despite my mother's complex needs, Cecil Court has gone above and beyond its residential remit to keep her safe and well, while retaining her dignity. I wish to place on record my thanks to the staff and my strong recommendation.

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Review from Brett M (Daughter of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say how grateful I am for finding this great home for my mother. My mother feels safe and at home and our family are able to relax more about her. The staff is fantastic. The care is thoughtful and kind. The management is fantastic, imaginative and kind. The building is lovely. The food is good
and balanced. The location is fantastic. The garden is a beautiful haven. I think I would have completely broken if we had not found this place.
I only hope that I could come here if I ever needed such care.

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Current Review Score: 9.1 (9.117)

Overview of Review Score

The Review Score of 9.1 (9.117) out of 10 for Cecil Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Cecil Court is calculated as follows: ( (55 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.478 Points relating to the number of positive Reviews for Cecil Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Fiona

Fiona Saadat

Job Title: Registered Home Manager

Joined: 1997

Fiona is very passionate about Cecil Court, enjoys the everyday challenges and the fact that no day is the same. She prides herself on being a personable and approachable Manager and leading a committed team of professionals.


Fiona was nominated by her colleagues for a London Borough of Richmond Dignity in Care Award, and have achieved a WOW award, an outstanding rating across all areas of the internal regulatory audit in 2018, achieved CQC Outstanding rating on well-led in 2018, and Winner of the Care Innovator Award London.


Currently working with Research into the Effectiveness of Biographical films in Dementia (REBinD) – MyLifeFilms INTERVENTION HOME. Involved and participated in 2017's BBC 1 inside out documentary, in 2017 interviewed by BBC Science Radio regarding "My life film" and its benefits. Fiona also received the Independent Healthcare Award Winner of Management Excellence.


Stefan

Stefan Chioariu

Job Title: Deputy Manager

Joined: 2009

I have been a part Cecil Court for over 10 years, and have enjoyed different job roles and gained invaluable experience in supporting our residents living with dementia.


I’m proud of being part of a passionate team that is inspiring and dedicated to our service.