Chaston House

11 Acacia Road, Acton, London W3 6HD
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8.5 5 Reviews
  • Chaston House, London
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Care Provided by Chaston House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 11 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Chaston House Ltd
  • Person in charge
  • Charlotte Gibson (Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (7)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Chaston House Reviews (5)

8.5

Chaston House has a Review Score of 8.5 (8.455) out of 10, based on 1 reviews in the last 2 years. Over all time Chaston House has 5 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 1

Date Published

5
1
1
1
4

Review from Janet S (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was here for 4 months, I cannot thank them enough for the care he was given here right until the end of his life.
The staff are amazing, and it is more a home then a care home, I wouldn't hesitate to recommend here.
Thank you all.

Reply from Charlotte Gibson, Company Director at Chaston House

Thank you. It was a pleasure to have cared for your dad.


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Review from Vanessa R (Granddaughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are caring, kind, always communicate with me about everything.
I felt they treated my gran as part of their family.
Thank you Chaston House Care Home.

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Review from Piera A (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chaston House Care Home were all very welcoming and friendly. Being my mum's first respite visit, I was naturally very worried but the staff were all lovely. Mum had a great stay there and I was given regular updates on her wellbeing.
The house is clean and her bedroom cosy and comfortable.
She was very well looked after. I'm already planning another stay there for her soon.

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Review from J O (Friend of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My elderly friend was in this care home for four years. She would not have got out for a few hours in four years, only I took her out.
They did not provide for her religious beliefs. I had to go to the local church and arrange for them to visit her. The priest said they did not know the care home even
though it has been there for years and only ten minutes drive from the church.
My friend was left with no dentures when they lost them for four years.
They didn't bring her to hospital appointments I had to bring her numerous times.
They sent her out with no walking stick one day I went to collect her.
My friend kept wishing God would take her when she was living there.
When I rang to speak to her on the phone they didn't turn on the speaker and she couldn't hear me talking she was shouting for help but no one came.
When she moved out they would not give back her T.V.
One toilet on the ground floor for 12 people. Which I had to use.

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Review from Alan M (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 4 years and feels she has been well cared for and looked after. I have met so many of the staff and management during this time and all care about the job they do. I am always kept informed of any important news concerning my mum and the care home generally. The
home is a house and has a homely feel and atmosphere.

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Current Review Score: 8.5 (8.455)

Overview of Review Score

The Review Score of 8.5 (8.455) out of 10 for Chaston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Chaston House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.455 Points relating to the number of positive Reviews for Chaston House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2. 1 Positive Reviews ÷ 2.2 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Chaston House

What types of Care is Chaston House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chaston House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Chaston House have?

There are 7 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Chaston House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chaston House to the centre of London?

5.1 mile(s) as the crow flies, distance by road may be significantly further.