Cloyda Care Home

227 Malden Road, New Malden KT3 6AG
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8.4 2 Reviews
  • Cloyda Care Home, New Malden
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Care Provided by Cloyda Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care

Good to Know

  • Owner
  • Cloyda Ltd
  • Person in charge
  • Louise Sutton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cloyda Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,300
    • Self-Funded Residential Dementia Care £1,150 – £1,300
    • RESPITE Self-Funded Residential Care £1,150 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,300

  • Dependent on care needs. Includes fully furnished room, personal care, all meals and snacks, activities. Excludes chiropody and hair dressing.
  • (these prices are only a guideline, please contact Cloyda Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Call for an appointment to look around.


  • Parking

  • Lots of free parking on site.


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Cloyda Care Home Reviews (2)

8.4

Cloyda Care Home has a Review Score of 8.4 (8.411) out of 10, based on 2 reviews in the last 2 years. Over all time Cloyda Care Home has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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Review from G A (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care my mother has had over the last 18 months. The environment is friendly and the staff are so attentive and fun. Mum is really enjoying living here and we are reassured that she is being cared for and looked after by genuinely lovely people. Would not hesitate to recommend
Cloyda.

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Treated with Dignity

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Review from W D (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care at Cloyda has been exceptional, a difficult decision for us for mum to go into a home but we have been so fortunate to have chosen Cloyda. It's a lovely, caring home with staff that really care about their residents. She is happy and settled well over the last year. It's a real homely
atmosphere for all residents.

Facilities

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Treated with Dignity

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Staff

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Current Review Score: 8.4 (8.411)

Overview of Review Score

The Review Score of 8.4 (8.411) out of 10 for Cloyda Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cloyda Care Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.411 Points relating to the number of positive Reviews for Cloyda Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 2 Positive Reviews ÷ 7 = 0.286

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Cloyda Care Home

What types of Care is Cloyda Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cloyda Care Home provide?

Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Cloyda Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Cloyda Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cloyda Care Home to the centre of New Malden?

0.7 mile(s) as the crow flies, distance by road may be significantly further.