College Hill Residential Home has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time College Hill Residential Home has 7 reviews.
Review from James M (Son of Resident) published on 5 June 2024
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Reply from Samantha Camadoo, Manager at College Hill Residential Home
Thank you so much for this response. It is very grateful for the staff to receive this feedback.
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Review from Debbie C (Daughter of Resident) published on 21 March 2024
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Reply from Samantha Camadoo, Manager at College Hill Residential Home
Thank you so much for your kind words. It was a great pleasure caring for your mum, and we wish her all the best from everyone at College Hill!
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Review from Amerie L (Granddaughter of Resident) published on 20 December 2023
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Reply from Samantha Camadoo, Manager at College Hill Residential Home
Thank you so much - on behalf of all the team at College Hill, we appreciate this response.
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Review from Margaret K (Sister of Resident) published on 14 December 2023
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Reply from Samantha Camadoo, Manager at College Hill Residential Home
Thank you very much - we all truly appreciate that message. Hope you are keeping well.
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Review from Mark M (Nephew of Resident) published on 14 December 2023
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Reply from Samantha Camadoo, Manager at College Hill Residential Home
Thank you so much, will definitely pass this message to all the staff!
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Review from Shani F (Friend of Resident) published on 14 December 2023
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Reply from Samantha Camadoo, Owner at College Hill Residential Home
Thank you very much for the beautiful response, always a pleasure to see you at the home.
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Review from Sharon C (Friend of Resident) published on 14 December 2023
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Reply from Samantha Camadoo, Owner at College Hill Residential Home
Thank you for such a beautiful message, I am sure that both the management team and staff appreciate this response.
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The Review Score of 9.7 (9.700) out of 10 for College Hill Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for College Hill Residential Home is calculated as follows: ( (77 Excellents x 5) ) ÷ 77 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for College Hill Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jan 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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