Coppermill Care

10 Canal Way, Summerhouse Lane, Harefield, Uxbridge UB9 6TG
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8.7 28 Reviews
  • Coppermill Care, Uxbridge
The Coppermill Care Centre, a purpose-built home, based in Uxbridge has an amazing team who strive to provide quality care that enriches the lives of their residents and puts a smile on their faces. The environment is warm and cosy, with a kind and caring team who do all that they can to encourage independence and foster confidence in the residents, as well as ensure that the people they care for are safe, happy, comfortable and enjoying life with the respect and dignity they deserve. The ethos of the home is to treat each person as an individual and support them to live a quality life, live well and lead a life with friendships, food and activities that they enjoy.

Staff look to build up a positive long-term relationship with all residents, getting to know their needs and preferences, as well as being welcoming towards loved ones, families and friends, making the home an inviting and satisfying place to live and visit.

Whether it is residential care or specialist dementia care, the Coppermill Care Centre team can help. Short-term convalescent or respite care is also provided – get in touch for more information.

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Care Provided by Coppermill Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Solomon Vanderpuye (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Coppermill Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Coppermill Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coppermill Care Reviews (28)

Total of 28, showing 1-20
8.7

Coppermill Care has a Review Score of 8.7 (8.656) out of 10, based on 4 reviews in the last 2 years. Over all time Coppermill Care has 28 reviews.

Overall Experience

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Review from Lorraine G (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided at Coppermill for over a year now. I have nothing but praise for all the staff who are always so caring. Mum is treated with sensitivity and kindness. The activities are great fun, the activity co-ordinators certainly go the extra mile to keep all the residents entertained. Mum takes
part in things she previously wouldn't have, and there is always something different going on whether it is arts and crafts, celebrating different cultures and important calendar dates, exercise, and mum's favourite - music and dance! It is lovely to see all the staff take part and be included in many of the activities. It really is one big family! I have attended residents' meetings and know that everyone's opinion counts. I attend quite frequently and am always warmly welcomed and enjoy taking part in activities with mum. I cannot thank the staff enough - management and care staff. I would have no hesitation in recommending Coppermill. Looking forward to the renovation completion!

Reply from Amal Raja, Group General Manager at Coppermill Care

Thank you so much for your kind words! We will share these with the team as they love to receive feedback! We are so pleased your mum is happy and that you are so pleased with our services. We do treat everyone as a big family, as Coppermill really is "home away from home" for all our residents. Thanks once again, from all of us at Coppermill Care.


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Review from Martin S (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised that our mum needed to be in full time care, her only requirement was that she would like to be in the local area. She was discharged from hospital and there were no available rooms in Coppermill so she went to another home outside the village temporarily. This home was ok but we asked
to be put on the waiting list at Coppermill as they were refurbishing. Less than 2 weeks later we were contacted to see if we would still like the room and we said of course. We moved her in around 10 days later and have never looked back.
The standard of care at Coppermill far exceeds our expectations. From the welcoming admin lady in the front office, the care leaders, the senior management through to the handyman, kitchen staff and of course the wonderful carers the service so far has been outstanding. The attention to detail is fantastic, nothing is too much trouble and the overall care is as good as any I have seen. (I have worked in many care homes so have seen different standards ).

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Review from Nick B (Son of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Coppermill for about a year and a half. I was worried about how he would be in a home initially, but it has on the whole been a very good experience for him.
The home is staffed by lovely people who genuinely care for the people they look after. They are always smiling and very
welcoming and I cannot fault them or the home in any way.
My father is very happy there, always saying how nice the staff are and telling stories of the activities that he is encouraged to do with the staff and other people living there. Some of the things he does he would never have even tried and I've seen pictures of him that have been taken by staff of him enjoying himself. The home is currently undergoing a full renovation and the bedrooms are lovely with a homely feel to them. I can't say anything but good things about Coppermill and the staff there and a huge thank you to everyone there for looking after my father so well !

Reply from Amal Raja, Group General Manager at Coppermill Care

Thank you so much for taking the time to leave us a wonderful review! We are so pleased your father is happy and settled at Coppermill and that he enjoys the variety of activities available. Our team are dedicated to ensuring all residents always feel at home, supported and safe. We are so pleased you like the renovations too, our residents deserve a beautiful environment to call their home away from home.


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Review from Simon I (Son of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my 2nd review. I feel compelled to write again given the passing away of my mum recently at Coppermill Care and the fact that there is new ownership and management in place since 2021.
Recently, I have had unique access to the centre having stayed by my mother's side 24/7 for a short period
of a desperate time. Throughout that time, I saw and heard nothing but a caring and attentive system in place, staffed by what can only be described as thoughtful, patient and loving people - this is not a job for the staff, it is a devotion to ensure that those afflicted with the terrible disease that is dementia are living their best possible life. Care was tuned to the individual in every case I saw. Over the last year, as mum's condition deteriorated, the staff were always ahead of putting in place the changes in care that mum needed, I was always kept informed. I have no hesitation in recommending Coppermill, if you make that choice, you will have made the very best decision for your loved one.

Reply from Amal Raja, Group General Manager at Coppermill Care

Thank you so much for taking the time to leave us a wonderful review. We will be sure to share this with all our team who will be so happy to read your feedback. We are so glad you were happy with the care our team took for your mum. Our ethos is very much centred around each individual's needs and we are dedicated to making sure each resident's stay with us is as comfortable and happy as possible. Thank you once again from all of us at Coppermill Care.


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Review from Amey H (Daughter-in-law of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cared for my mother-in-law attentively and treated her with respect and dignity. A very caring home that did over and above, always with a smile and excellent communication with relatives who didn't live nearby. Highly recommend to others.

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Review from A H (Daughter-in-law of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Coppermill Care Centre to my mother-in-law was second to none. They treated her like family. She was always clean, well fed and looked after. The staff are caring and kind and it is not just a job to them. I would certainly highly recommend Coppermill Care Centre.

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Review from Maria C (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived here early January and, firstly, the support and help I received from the manager and the staff on the days leading up to and on the day of his arrival was so fantastic and greatly appreciated.
Dad has settled brilliantly, the staff have kept me up to date by calling, I have visited
and, to be honest, my dad looks amazing, well dressed, washed, hair cut etc. now. He has been so chatty on each visit and the staff have been so kind.

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Review from Paul M (Son of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Coppermill Care Centre for almost two years. Throughout that time, which has been very difficult because of the pandemic, she has had excellent care. The manager and staff have always been very pleasant and helpful to us, and the continuity in her care workers has allowed
Mum to build some valuable trusting relationships. I have been able to visit Mum outside the lockdown periods using either the "pod" specially set up or more recently in her room while pre-testing and donning appropriate PPE.

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Review from Margaret C (Friend of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I am writing about the month of December, my comments can be attributed to any month. My dear friend has had the best care imaginable and the staff are really dedicated to caring for the residents. My friend is near life’s end and I can’t speak highly enough of just how much care is being put
into her comfort and wellbeing. I am being kept informed of what is happening and am comforted knowing they are doing all they can in a loving and kind way.

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Review from Patricia L (Niece of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was placed into the care of Coppermill Care Centre in November 2019. Unfortunately due to Covid restrictions and the distance I live from the home I have been unable to visit her until now. However, during this period of time, I have been kept up to date with my aunt's condition/needs. The
staff are always very helpful when I contact the home they are able to give me a clear update of her current situation. I have also enjoyed the opportunity of speaking to her via Skype.
Having just been able to visit my aunt after such a long time I was relieved to find her looking happy and well cared for - a great improvement from when she was first admitted.
The staff had gone to the trouble of providing her a cake to help celebrate her 96th birthday. They realise that she has always been a sociable person and efforts are made to ensure that she takes part in the activity sessions and she has also enjoyed a couple of external outings.

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Review from S L (Friend of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Coppermill Care Centre goes out of their way to ensure residents are their first priority whether this is caregiving, receiving visitors or arranging activities and fun events. My friend has been very happy since he arrived at Coppermill almost a year ago, his mobility has improved with
support and he has regained his sparkle. Thank you Coppermill!

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Review from D B (Son-in-law of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care of my parents-in-law. My father-in-law, who has dementia is very happy.

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Review from S B (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Coppermill in February 2019 after my mother who is 91 was finding it difficult to cope with his dementia. Since arriving in the home he has thrived and I believe the input of the staff has meant that he is very happy and contented, he is treated as an individual and allowed to decide
how long he stays in bed and what he wears (this was monitored when he lived at home), this has all been good for him. He enjoys the food and there is a good choice. My mother then had a hospital stay which resulted in a catheter, she didn't want to deal with this at home so went into Coppermill initially for respite, the care she received was good and not having eaten proper solid food for years, the staff, with help from the doctor, changed this around which was lovely for her. Unfortunately, in September she had a stroke which has meant swallowing is difficult. The staff have been extremely accommodating helping her in every way they can. We are well informed about any medical incidents that occur for both my parents and the staff are always very welcoming and helpful when we visit. As we live 3 hours away it has been a blessing to know that both parents are so well looked after.

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Review from Maureen K (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am utterly delighted with the level of professional care my mother has received during her stay at Coppermill Care Centre. It has, without doubt, the most genuinely caring and warm group of staff I have ever met! Each one, without exception, has shown my mother such loving attention that is so touching
to witness and as she assures me, is there at all times of day and night. Her safety and well being is paramount to me, of course, and to see how much the staff here care for her also gives me confidence and reassurance and a huge sense of relief, when we leave her, knowing she is in such safe and caring hands. Food, environment and facilities are all excellent too, but my mother's smile is the biggest tick they could ever have from me!

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Review from S A (Wife of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband says he feels happy and safe.
I am always made welcome and I feel I can ask questions and make requests.
We both appreciate being able to enjoy our Sunday lunch together in a nice setting "The Hideaway".

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Review from Wendy M (Daughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since August, a difficult decision to make as she has always lived independently but unfortunately, her dementia was worsening. I visited various other care homes, and I am familiar with many residential homes in the area through my business but I can honestly say the Coppermill
is one of the nicest, if not the best care home I have ever visited. It is fresh and clean, and offers excellent food and a wide range of activities for the residents.


I cannot speak highly enough of the staff - they are, without exception, kind, caring, attentive and hard-working and treat the residents with love and affection as if they were their own relatives.
I am given a warm welcome whenever I visit and feel I need never worry about my mother's welfare as she is so well looked after, but if any medical issues arise, I am kept very well informed.
I am so grateful that my mother is a resident here and grateful to the staff for their first class care.


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Review from V L (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, Coppermill is an above average care facility, in all areas of elderly care.

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Review from Liz H (Daughter-in-law of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with the staff, all are very caring.


My father in law has settled very well.


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Review from Susan R (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coppermill is an exemplary care home; professional caring very clean, friendly and trustworthy. My elderly parent has very much benefitted from the care at Coppermill. I am grateful for their skill and commitment.

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Review from M T (Wife of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my husband receives. I could not ask for more. Staff are very positive, very approachable and so welcoming. Food is of a very good standard and my husband enjoys a good, varied diet including plenty of fruit and drinks. He enjoys activities too. The home is very well
organised and run, my husband is happy and content and I thoroughly recommend Coppermill.

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Current Review Score: 8.7 (8.656)

Overview of Review Score

The Review Score of 8.7 (8.656) out of 10 for Coppermill Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Coppermill Care is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.76 Points relating to the number of positive Reviews for Coppermill Care is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 4 Positive Reviews ÷ 10.4 = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 05 Mar 2025

We have single en-suite rooms available which can suit long and short term placements. Please call us. We will be happy to talk through any queries you have and arrange a visit.


Awards / Recognitions (0)

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Meet the Team (3)

Solomon

Solomon Vanderpuye

Job Title: Registered Home Manager

I have worked within the health and care social industry for 22 years. It has been quite a journey and working through ranks consistently has been key to my professional development.


I become a carer in 2002, whilst also pursuing my career as a student. Through constant personal and professional development in a field that I am so passionate about, I was promoted to Team Leader, Group Care Leader, Assistant Manager and Deputy positions over the years.


For the last 2 decades, I have been working in residential care homes, offering mainstream care, for individual who live with dementia and learning difficulties.


I became a Registered Manager in February 2017 and managed a small size care home in Harrow, London. I then joined Coppermill Care, in Harefield, Uxbridge, in December 2022 as the Registered Home Manager. My philosophy in care is to work closely with individuals that use our services, as well as the stakeholders of the company, to ensure we are building a quality care system that provides the best care for our users.


Building staff confidence and the right team culture and attitude is key to ensuring we provide a safe and comfortable environment for our residents at Coppermill. This is why I work closely with all the staff and ensure we always maintain a positive culture with a "can do" attitude.


Residents views are heard and their empowerment is key to our service provision and ensuring that we are meeting their individual needs.


As a Registered Manager, my vision is to support staff development and collaborate with residents and health professionals, to maintain and support the residents’ wellbeing at Coppermill Care.


Raluca

Raluca Adam

Job Title: Deputy Manager

Joined: 2016

Having an earlier background in the police service, I started working in the healthcare field since 2016 and I'm proud to say Coppermill Care was my first Care Home.


It was always my aim to grow professionally at Coppermill Care and also develop my skills and deepen my knowledge in the health and social care environment.


Coppermill Care offered me the first opportunity to become Health Care Assistant and that was when my journey started. As my passion grew and I became more experienced, I had the opportunity to achieve an internal promotion to Senior Health Care Assistant. Later in my career I was promoted to Head of Care at Coppermill Care and then interim Deputy Manager in the absence of the Registered Manager. In 2023, I became the Deputy Manager of Coppermill Care. It has been such a great journey and I am so proud to be in this position, making a direct positive contribution, to the lives of our residents.


Professional development has always been my aim and I have always strived to achieve further academic knowledge in parallel to gaining hands on experience. This ambition has led me to pursuing my Health and Social level 5-6 (BA) degree and my future plan is to become a Mental Health Care Consultant and Specialist.


Finally, I am passionate about individuals’ wellbeing. I maintain professionalism and work equally with staff and other health care agencies to ensure that person centred care for all of our residents is achieved. My main belief is in fairness, openness and transparency in all aspects of care and this defines my integrity.


Gheorge

Gheorge Pap

Job Title: Head of Care

Head of Care Team


Frequently Asked Questions about Coppermill Care

What types of Care is Coppermill Care registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coppermill Care provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Coppermill Care have?

There are 52 Single Rooms.

What are the Facilities & Services at Coppermill Care?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coppermill Care to the centre of Uxbridge?

4.6 mile(s) as the crow flies, distance by road may be significantly further.