Coppermill Care has a Review Score of 8.7 (8.656) out of 10, based on 4 reviews in the last 2 years. Over all time Coppermill Care has 28 reviews.
Review from D W (Wife of Resident) published on 3 July 2018
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
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Value for Money
Review from Patrick L (Resident) assisted by family/friend published on 29 June 2018
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Overall Experience
4.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from Jane C (Daughter of Resident) published on 21 June 2018
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Shirley W (Wife of Resident) published on 21 June 2018
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Neil T (Son of Resident) published on 20 June 2018
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from L H (Daughter of Resident) published on 1 June 2018
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Value for Money
Review from B N (Son of Resident) published on 27 May 2018
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
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Safety / Security
Rooms
Value for Money
Review from Jackie (Daughter of Resident) published on 17 August 2015
Submitted via Website •
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 8.7 (8.656) out of 10 for Coppermill Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Coppermill Care is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.76 Points relating to the number of positive Reviews for Coppermill Care is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 4 Positive Reviews ÷ 10.4 = 0.385
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Mar 2023
Caring
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 05 Mar 2025
We have single en-suite rooms available which can suit long and short term placements. Please call us. We will be happy to talk through any queries you have and arrange a visit.
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Job Title: Registered Home Manager
I have worked within the health and care social industry for 22 years. It has been quite a journey and working through ranks consistently has been key to my professional development.
I become a carer in 2002, whilst also pursuing my career as a student. Through constant personal and professional development in a field that I am so passionate about, I was promoted to Team Leader, Group Care Leader, Assistant Manager and Deputy positions over the years.
For the last 2 decades, I have been working in residential care homes, offering mainstream care, for individual who live with dementia and learning difficulties.
I became a Registered Manager in February 2017 and managed a small size care home in Harrow, London. I then joined Coppermill Care, in Harefield, Uxbridge, in December 2022 as the Registered Home Manager. My philosophy in care is to work closely with individuals that use our services, as well as the stakeholders of the company, to ensure we are building a quality care system that provides the best care for our users.
Building staff confidence and the right team culture and attitude is key to ensuring we provide a safe and comfortable environment for our residents at Coppermill. This is why I work closely with all the staff and ensure we always maintain a positive culture with a "can do" attitude.
Residents views are heard and their empowerment is key to our service provision and ensuring that we are meeting their individual needs.
As a Registered Manager, my vision is to support staff development and collaborate with residents and health professionals, to maintain and support the residents’ wellbeing at Coppermill Care.
Job Title: Deputy Manager
Joined: 2016
Having an earlier background in the police service, I started working in the healthcare field since 2016 and I'm proud to say Coppermill Care was my first Care Home.
It was always my aim to grow professionally at Coppermill Care and also develop my skills and deepen my knowledge in the health and social care environment.
Coppermill Care offered me the first opportunity to become Health Care Assistant and that was when my journey started. As my passion grew and I became more experienced, I had the opportunity to achieve an internal promotion to Senior Health Care Assistant. Later in my career I was promoted to Head of Care at Coppermill Care and then interim Deputy Manager in the absence of the Registered Manager. In 2023, I became the Deputy Manager of Coppermill Care. It has been such a great journey and I am so proud to be in this position, making a direct positive contribution, to the lives of our residents.
Professional development has always been my aim and I have always strived to achieve further academic knowledge in parallel to gaining hands on experience. This ambition has led me to pursuing my Health and Social level 5-6 (BA) degree and my future plan is to become a Mental Health Care Consultant and Specialist.
Finally, I am passionate about individuals’ wellbeing. I maintain professionalism and work equally with staff and other health care agencies to ensure that person centred care for all of our residents is achieved. My main belief is in fairness, openness and transparency in all aspects of care and this defines my integrity.
Job Title: Head of Care
Head of Care Team
