Davids House

Pool Road, Harrow HA1 3YH
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9.7 66 Reviews
  • Davids House, Harrow
Davids House is a purpose-built home offering residential and residential dementia care located in a quiet residential area of Harrow with public transport, London Underground and national rail stations close by.

They pride themselves on providing a homely, personalised environment and ensure residents and their families are at the centre of everything they do, as are core values of dignity and respect. They believe in being open and fair and endeavour to meet residents' needs to enable them to live a fulfilled life in mind, body and spirit.

With comfortably furnished, en-suite bedrooms, Davids House residents can enjoy a service that respects their privacy and dignity, while enjoying numerous activities and personal interests supported by a friendly care team.

The home maintains strong links with the local community, including with groups that can further the activities of the home and also with related health professionals. A dedicated Chaplain provides pastoral support to both residents and their families, whatever their beliefs.

Davids House is part of MHA, an award-winning charity, providing connected care and support for over 19,000 older people across Britain every day.

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Care Provided by Davids House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Urmi John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Davids House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,506
    • Self-Funded Residential Dementia Care £1,705 – £1,705
  • (these prices are only a guideline, please contact Davids House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site car park


Davids House Reviews (66)

Total of 66, showing 21-40
9.7

Davids House has a Review Score of 9.7 (9.708) out of 10, based on 21 reviews in the last 2 years. Over all time Davids House has 66 reviews.

Overall Experience

  • 52
  • 13
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Date Published

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Review from Paul D (Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for at this excellent care home in the last four years of her life. The standard of support for her and us was outstanding and I would highly recommend anyone who may have to use a facility for those with dementia.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your review which has been shared with the team. Mum was a beautiful lady and a joy to care for, she will be greatly missed. We thrive on receiving positive feedback - it urges us to provide the best quality of care


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Review from Pam B (Sister of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care our sister received until she recently passed away. She was happy at Davids House and was given a range of opportunities to take part in activities to support her as she battled with dementia. Thank you to all the staff who helped her every day.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your positive feedback. Your sister was a well-loved resident and will be missed by all the staff, volunteers and other family members that knew her.


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Review from M K (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away at David's House this month after spending over two years at this care home. I can't praise the staff who cared for him enough. They were always kind and respectful and took time and trouble to learn who my father was and what made him happy. My strong feeling is that the staff
came to know my father as well as any family member and they built a beautiful rapport with him. It took me quite some time to find a home that I believed would be the right place for my dad but after a talk with the manager, I knew he would be safe and well-cared for at David's House. Individual staff are so kind and devoted that I would leave the home feeling secure and happy that there was no better place for him.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your warm, encouraging words. Your Father was a true gentleman; very kind, caring and considerate of others. He was a joy to know and care for and will be missed by all of us here.


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Review from D J (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care mom received. Staff very helpful and considerate of her needs.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your positive review of our care for Mom - our aim is to always provide dignified, person-centred care. We always appreciate feedback which highlights where we can improve - so we look forward to discussing with you how we can improve our food & drink, activities and facilities.


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Review from K W (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

David's House has provided wonderful respite care for our mum. The staff are attentive, kind and very caring.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your review - our staff love to hear positive feedback. We are thrilled you have experienced the kindness and caring nature of our wonderful staff. Mum is a joy to care for.


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Review from T L (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

David's House accepted my mother straight from the hospital at very short notice. They made the whole experience as easy as possible at a time that was difficult for us as a family. Every member of staff I have met at David's House has shown great kindness to my mother and I believe they have tried
their best to make her stay as comfortable as possible. The staff do a great job and I felt my mother was in safe hands - thank you.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your review. We are happy to hear you had a positive experience for the few weeks Mum was with us, she was a joy to care for.


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Review from Patricia H (Niece of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with everything at David's House. The staff are delightful, and my aunt has definitely flourished there in spite of her incredible age and the rise of the Covid lockdown.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your positive review, it is greatly appreciated by all the staff.


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Review from M C (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at David's House are gentle and loving; the atmosphere is relaxed and homely; the management is professional and thoughtful; communications are clear and friendly.
We never once regretted our decision to choose David's House to care for our almost-92-year-old mother. She lived there for three
years and was always understood and valued as a unique individual.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your warm review - Mum was a joy to know and care for, and we miss her very much.


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Review from Kathleen F (Niece of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting from overseas for the first time. Very impressed by the staff, their knowledge and their concern for the residents. The facility was clean, bright and welcoming.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your review; we are very pleased that you felt welcomed and that you were impressed by our staff - we are really very lucky to have such a fantastic team all of whom genuinely care about residents' welfare and happiness.


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Review from Lorraine H (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn’t know David’s House existed and wanted my mum to go into a different care home nearer to where I lived. However, there were no spaces available so the local authority suggested David’s House. My mum has been a resident there since August now and I’m so glad she’s there. She’s happy and is very
well looked after. Mum’s even managed to put on 3kg since being a resident, which is great news and very reassuring as she was getting too skinny and frail whilst at home. I now wouldn’t consider any other care home for her as she loves the staff and has a laugh with them and is so well looked after. Even the non-nursing staff are great and such a help.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you so much for your encouraging words - they are appreciated by all the staff. We are so happy to have Mum with us as she is a joy to care for.


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Review from Tim C (Son of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at David's House have looked after my 92-year-old mother who suffers from vascular dementia for the past five years. The care she received was excellent and I would recommend this care home to anyone looking for this type of care.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for the positive review. All our residents are treated as we would want our own family members to be treated; with warmth, dignity and respect. Mum was a pleasure to care for - she has a unique sense of humour and we will all miss her very much.


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Review from J E (Friend of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be helpful and caring, going the extra mile to make residents feel comfortable at home.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for taking the time to submit a review. Our residents' welfare and contentment is key in everything we do, so we thank you for recognising we "go the extra mile". Your visits are appreciated.


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Review from R D (Friend of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of David's House Care Home over the last eighteen months has been strongly affected by Covid-19 and the consequent restrictions placed on care homes. Throughout, the staff have been helpful in setting up Zoom calls with the resident, which has shown us that she has remained in good shape,
contented and her usual friendly self. This was confirmed a few days ago when we were able to visit her in person. The staff were very friendly and welcoming, helpful in enabling the visit and David's House was, as before Covid, clean, fresh and homely. I remain very thankful that the resident is being cared for in David's House.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your review and entrusting us with the care of your friend. Cleanliness and a homely atmosphere is our aim, so we are thrilled you believe we have achieved this. Of course, our resident's welfare and wellbeing are always the most important thing we consider in everything we do, so are very pleased you found your friend in good shape and contented.


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Review from B C (Son of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from V T (Wife of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and cheerful, and that gives such a welcoming, relaxed atmosphere. Since refurbishment communal areas and bedrooms are bright and colourful, but homely. Cleanliness is maintained to a high standard. With just 30 residents, the care home is a reasonable size to enable management
and staff to understand needs and care so well. This care is conducted with gentleness, accompanied by a quiet and efficient team spirit that gives confidence and reassurance to relatives and friends.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your positive feedback. David's House team are a wonderfully warm, kind, caring staff who care for residents as they would like their own family to be cared for. We are delighted you have confidence in us and feel reassured that your loved one is receiving the very best person-centred care.


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Review from Kate S (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to recommend David’s House to anyone who needs care for their family member. The home is exceptionally well run and the staff - including all the support services staff such as catering, laundry and maintenance - are all friendly, compassionate and caring and provide the highest standard
of care. Everyone is treated with respect and as an individual. For our family the Methodist connection is important and we are happy her spiritual needs are met through the chaplaincy. Throughout the challenges of Covid, my brother and myself remained confident that Mum was in the best place possible, being looked after by the best staff possible. Thank you to everyone at David’s House for all you do. It is appreciated.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for providing us with such an excellent review.


Davids House staff are committed and passionate, we view residents as our extended family and feel proud and privileged to have their care entrusted to us. The pastoral care provided by our chaplain provides a listening ear and companionship to residents regardless of belief, however, we remain very proud of our Methodist roots.


Mum is a joy to care for.


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Review from Kathryn M (Respite Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended this home for respite care and I haven't been disappointed. We met the care home manager on a Zoom call to assess suitability and we were pleased with the amount of information required from us and given about the home. On arrival, we were shown to the room, which was spotlessly clean
and well furnished. One of the carers came to ask my husband to join them for a music session, which he loved. Without exception, all staff are friendly and helpful and pay attention to the needs of the individual. We have now used the home for two separate periods. On collecting my husband, he was on a high and had clearly benefited from the numerous organised activities. After my husband had a fall, the home was able to take him for a day, to allow me to take my brother on a previously organised trip. The one thing I recommend is labelling all clothing to make it easy to reunite clothes with the owner. In conclusion, I recommend this home, which I will definitely use in the future.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you for your review. We are so pleased you were happy with the standard of care we gave your husband - it was a real joy to have him stay with us and we look forward to being able to support you in the future.
It is a very good tip you give to mark clothing... our laundry staff do a great job, but some items do occasionally get re-homed with other residents by mistake!


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Review from V R (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can relax, confident that mum is well cared for and happy. The staff are dedicated to the resident's welfare, genuinely caring towards everyone in the home.
There is a wide variety of activities available and mum is encouraged and enabled to take part whenever she wants to do so.
Physical needs
are well met with frequent visits by relevant professionals (dentist, chiropodist etc.)

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Review from David G (Son of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, warm and caring staff in a calm environment with arts facilities and daily entertainment and activities.

Reply from Ruth Woodford, Administration Manager at Davids House

Thank you so much for your positive feedback. The team here at David's House take great pleasure in providing a calm, homely environment and always strive to provide a high standard of care for all our residents.


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Review from Kathy O (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with everything I encountered during my visits to see Dad at David's House, Harrow, Middlesex. Dad is happy and comfortable. The staff go out of their way to ensure his needs and wants are catered for. He couldn't be in a better place. I was also treated exceptionally well. The
staff are so kind, friendly, professional and caring, wonderful.

Reply from Sherin Hart, Home Manager at Davids House

Thank you for such an excellent review. We enjoyed your visit to us. It is always very special and a happy time for us all. We take great pride in making sure your Father is well and happy. We are delighted your review reflects that.


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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Davids House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Davids House is calculated as follows: ( (186 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 250 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Davids House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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