Davids House

Pool Road, Harrow HA1 3YH
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9.7 66 Reviews
  • Davids House, Harrow
Davids House is a purpose-built home offering residential and residential dementia care located in a quiet residential area of Harrow with public transport, London Underground and national rail stations close by.

They pride themselves on providing a homely, personalised environment and ensure residents and their families are at the centre of everything they do, as are core values of dignity and respect. They believe in being open and fair and endeavour to meet residents' needs to enable them to live a fulfilled life in mind, body and spirit.

With comfortably furnished, en-suite bedrooms, Davids House residents can enjoy a service that respects their privacy and dignity, while enjoying numerous activities and personal interests supported by a friendly care team.

The home maintains strong links with the local community, including with groups that can further the activities of the home and also with related health professionals. A dedicated Chaplain provides pastoral support to both residents and their families, whatever their beliefs.

Davids House is part of MHA, an award-winning charity, providing connected care and support for over 19,000 older people across Britain every day.

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Care Provided by Davids House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Urmi John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Davids House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,506
    • Self-Funded Residential Dementia Care £1,705 – £1,705
  • (these prices are only a guideline, please contact Davids House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site car park


Davids House Reviews (66)

Total of 66, showing 41-60
9.7

Davids House has a Review Score of 9.7 (9.708) out of 10, based on 21 reviews in the last 2 years. Over all time Davids House has 66 reviews.

Overall Experience

  • 52
  • 13
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Date Published

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Review from A S (Daughter-in-law of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law has been very settled and enjoyed being at the home for 4 years. Her mental and physical health has deteriorated, but she is still being looked after very well. There has been a change of staff over the last year which has made a lot of a difference in the way staff communicate if there
is anything that my Mother in Law needs in terms of clothing, toiletries etc. The staff do a great job, working with this client/resident group, which is not always a smooth task.

Reply from Sherin Hart, Home Manager at Davids House

Thank you for such a lovely review. We are always grateful for your support in looking after your mother in law. We will share your lovely review with all the team.


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Review from Peter W (Cousin of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and attentive. My resident cousin is happy at David's House and appears to be very well fed.

Reply from Sherin Hart, Home Manager at Davids House

It is nice to get such compliments from relatives. This will please the staff that they have done great job which will help staff to continue with their excellent work.


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Review from Jillian M (Niece of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful staff who generally engage well with visitors. Sometimes staff are busy with other residents and unable to attend to toileting needs when necessary. Sometimes a more pro-active approach to developing mobility/social skills could be adopted.
A range of activities are provided e.g.,
community singing, celebrations, trips out etc.
Facilities and services (eg., hairdresser) are very much appreciated. I have not visited at meal times, so cannot comment on the quality of food, although published menus seem varied.

Reply from Sherin Hart, Home Manager at Davids House

Thank you for your review. We are grateful that you recognise our staff engagement with visitors. Our staff work very hard to ensure residents needs are met.


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Review from Graeme N (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb care home providing excellent care especially dementia sufferers. All residents are always clean and well presented. There are lots of activities for them to take part in. The meals are well cooked, nutritional and presented nicely. The staff are all amazingly kind and really look after the
residents.

Reply from Sherin Hart, Home Manager at Davids House

Thank you for such a wonderful response. We are delighted with your comments. David's House is a very special home and we take great pride in what we do. Our residents are central to everything we do. We recognize the support and help we receive from our relatives. Thank you for everything you and your family have done for the home. We are very fortunate for you all to be part of our lovely home and our lovely memories.


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Review from D H (Son of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed by the warm, friendly and homely atmosphere from our first visit. My mother has been a resident for six weeks, and her well-being has improved. Staff make a real effort to engage with her, and all of the residents. David’s House feels like a family home, and we feel that this has helped
her to settle and adjust to life there.


She also enjoys the variety of food and excellent fresh meals prepared daily by the chef and team.


Reply from Sherin Hart, Home Manager at Davids House

Thank you for such a lovely review. We are of course delighted that your mother is settling in so well. David's House is like a family home and we are pleased that you are all part of it.


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Review from G S (Friend of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a resident/friend's 90th birthday. The staff made us very welcome from the moment we arrived early afternoon. Shortly after our arrival and meeting our resident/friend, the staff started preparing one half of the lounge for a birthday party. The chef brought in a beautiful cake, especially
baked and iced and tables were laid for the special celebration tea. During the celebrations, the staff were very attentive to everyone's needs. A most happy occasion which our resident friend thoroughly enjoyed. Thank you to everyone at David's House.

Reply from Sherin Hart, Home Manager at Davids House

Thank you for such a lovely response. It's always lovely to receive visitors in our lovely home. It gives us great pleasure to know that you all enjoyed the birthday celebrations. David's House is a little piece of heaven on earth for our residents and we are delighted that it is recognised.


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Review from S B (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into David's House 2 months ago. From the start, she and we were impressed with the warm, welcoming and relaxed atmosphere. Having looked at other care homes this was the one my mother thought best suited her needs. We were amazed at how quickly she settled in.


She finds the staff

friendly and helpful, the food good and her room comfortable. The staff work as a team to treat residents as individuals, understanding and responding to their different interests and needs. My mother's regular visitors have all commented on how well she seems. They are always greeted by the staff with a smile and made to feel welcome.


Music plays a big part in making for a cheerful atmosphere and to help the residents, particularly those with dementia, remember past times.


Reply from Sherin Hart, Home Manager at Davids House

Thank you for such a wonderful review. I am delighted your mum has settled in so well. We are very pleased that your mum chose Davids House. It is a lovely home and we are proud of what we do. Thank you for your support. It's always appreciated. The staff will be delighted to read your review.


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Review from R O (Son of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and caring. My father is well looked after and fed well. Overall we feel we can carry on with our lives knowing my dad is safe and looked after.

Reply from Sherin Hart, Home Manager at Davids House

Thank you for posting your review. We are thrilled as we value and appreciate your feedback. We appreciate your lovely praise of staff and of our service. It is a real pleasure to look after your father. Once again thank you for all your support.


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Review from D F (Husband of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in David's House for five and a half years now, and I have nothing but praise for the love and care which she has received during that time. Visiting David's House is like visiting an extended family. All the staff are approachable, including the manager whose office is right by the
front door and accessible. Each resident receives care appropriate to their needs both day and night, and are treated as individual people. If one needs care, I cannot imagine a better place to be.

Reply from Sherin Hart, Home Manager at Davids House

Thank you for taking the time to write such a beautiful review. The team will be happy to read your wonderful review and appreciate your praise about them and your comment about us as an extended family. How lovely. Thank you 'D F'. We always enjoy your visits and appreciate your support. You are right. I cannot imagine a better place to be.


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Review from S H (Friend of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my friend is being cared for both physically and mentally. My friend suffers from a state of high anxiety which they try to relieve, not always successfully sadly. He is being well looked after and is now better physically than he was when he was at home.

Reply from Raden Mauremootoo, Area Manager at Davids House

Thank you for taking the time to tell us about your experiences of David's House.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.


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Review from Gill I (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of David's House enough.
The staff are caring, thoughtful and so importantly respectful to all the residents.
They understand the upset, stress and confusion their dementia residents can face, on a daily basis and show them kindness, patience and understanding.
David's House
is managed and run extremely efficiently, all the staff work so very hard, and families of the residents are always kept up to date.
They work hard to organise many events for the residents and families together, and these are joyful occasions.
My Mother can very often be upset and distressed for a period of time, but I know with confidence, that her emotional needs are dealt with during these times with compassion, dignity and in a professional manner.
I would highly recommend David's House.

Reply from Raden Mauremootoo, Area Manager at Davids House

Dear Gill,
Thank you for taking the time to tell us about your experiences of David's House.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.


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Review from David A (Son of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home in central Harrow. The rooms are all furnished but residents can bring their own favourite items and make it their own. There is a tea room for entertaining guests and there is a pleasant garden for relaxing. But it is the staff that make this place really special. My mother
was settled in and cared for with kindness and affection. The staff are very professional, but also friendly and reassuring. They will make time to talk to you about your loved one and discuss his or her individual needs. Our whole family enjoyed our visits to Davids House, and we felt confident that our mother was well cared for and in good hands. Celebrating our loved ones is important.
I particularly remember what fun the Christmas party was, Davids House was packed with families, old and young alike. And we all joined in with the singing and dancing. I am very grateful to the staff at Davids House for making my mothers time there so comfortable and safe.

Reply from Raden Mauremootoo, Area Manager at Davids House

Dear David,
Thank you for taking the time to tell us about your experiences of David’s House.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.


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Review from Andrew K (Son of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia has been resident at David's House for several years now. The staff there do an excellent and professional job in caring for my mother. The staff are always helpful, positive and polite.

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Review from Helen C (Daughter of Resident) published on 28 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in David's House for four years. Her needs have changed during her time at the care home and she has always been well looked after. The staff turnover is low so the carers have got to know my mother. The staff are kind and treat the residents as individuals and meet their individual
needs.
The care home also works closely with the families of the residents.

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Review from Ann T (Friend of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well organised. Friendly staff and manager is very approachable. Visitors welcome at any reasonable time. Home do their best to make residents feel as good as possible.

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Review from Jo F (Daughter of Resident) published on 24 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team are a wonderful support to the residents and the family.
They always go the extra mile and welcome you at any time.
My Father was in distress when he went there but with their kindness and calm approach, he flourished.
Thank you.

Reply from Deborah Langton, Area Manager at Davids House

Dear Jo


Thank you so much for taking the time to write this review, I will share your wonderful thoughts with the home. The team work incredibly hard to make Davids House homely and I am sure they will value your wonderful acknowledgement of this and the care they have shown to your father.


I am glad this has given some comfort to you too.


Regards


Deborah


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Review from Mrs D (Niece of Resident) published on 12 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was amazed when visiting David's House. The level of care, consideration & dedication is above anything I would have ever imagined. Hearing the singing with the staff members and then the singing & exercise with the professional was outstanding. If I needed a dementia home this is where I would want
to be.

Reply from Deborah Langton, Area Manager at Davids House

Dear Jane


Thank you for sharing your wonderful review of Davids House with us. I always find that the staff are devoted to ensuring the home is just that, a home away from home. When I visit I always feel a warmth as is with a family unit and it is good to know that you have had a great experience as have I and that your aunt is enjoying living there.


Kind Regards


Deborah


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Review from S G (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to David's House after a short stay in respite care in a different home. The staff in David's House are lovely. They are experienced in caring for dementia patients. It has a calm feel about the place. On entering it can feel a little enclosed but there are quite a few quiet places to
sit with relatives. My father is still very mobile and when time permits the staff will go out for a short walk with him. He is beginning to settle into his new surroundings.

Reply from Deborah Langton, Area Manager at Davids House

Dear Susan


Thank you for taking the time to write this review. I agree that the building does not lend itself to the vast expanse of new builds but it does more than compensate in the care and warmth of the service provided. Sometimes, the many smaller rooms of interest to lend themselves to a more homely feel though as you have recognised yourself.


I am sure your review will assist others looking for a service for their loved ones.


Regards


Deborah


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Review from Jane H (Daughter of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad feels he is treated well by the staff and is well looked after. The facilities are extremely good and he feels safe and happy here with friendly staff.

Reply from Deborah Langton, Area Manager at Davids House

Dear Jane


Thank you for your wonderful recommendation for Davids House. We are so pleased that your dad enjoys his stay there and the care that is delivered. We are, however, always open to new ways so please do tell us if you think of any area we could improve even more.


Regards


Deborah


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Review from Ray S (Son of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, caring home. Food is very nice people are well looked after.

Reply from Deborah Langton, Area Manager at Davids House

Dear Ray


Thank you so much for your wonderful recommendation of the services we provide at David's. I agree that this is a wonderful home with a very caring staff team, almost a home away from home. It is great to know that others recognise the wonderful work they do and I thank you for taking the time to complete this.


Kind Regards


Deborah


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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Davids House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Davids House is calculated as follows: ( (186 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 250 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Davids House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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