Deer Lodge

22 Sandy Lane, Teddington TW11 0DR
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9.2 14 Reviews
  • Deer Lodge, Teddington
Deer Lodge is a homely, warm and friendly residential and dementia care home set in a lovely area of Teddington opposite to Bushy Park.

Deer Lodge supports 14 residents and provides them with a high standard of care. All staff are well trained, carefully vetted and recruited for skills in caring. Deer Lodge does not use agency staff. Being a smaller care home enables us to provide care that fits the needs of each individual resident.

The home has a warm and happy atmosphere and feels like a 'home from home'. With a delightful garden, the philosophy is to give residents the best possible quality of life while promoting their independence, privacy and dignity.

At Deer Lodge, the smaller number of residents cared for allows staff to understand the changing care needs of each resident on a day-to-day basis. The residents also get to know each staff member well, which builds familiarity and trust. Most of the staff have been with Deer Lodge for more than 5 years, which helps residents feel secure. Deer Lodge believes that keeping the employees happy will have a very positive effect on the residents.

Great emphasis is placed on creating a pleasant, homely atmosphere for residents. Special attention is given to the happiness and individual requirements of all residents. The management is directly involved in the resident’s lives supporting them and supervising that the care is provided at the highest standard.

Deer Lodge has a visiting hairdresser, optician, dentist, chiropodist, GP's, district nurses and other health professionals.

The home was awarded a rating of 'good' in all areas by the Care Quality Commission (CQC) in their last routine inspection (November 2019).

Deer lodge is registered with London Borough of Richmond and is highly regarded by both the local community and the medical professionals.

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Care Provided by Deer Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 14 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Starcourt Construction Ltd
  • Person in charge
  • Geraldine Mendiola (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Funding & Fees Guide for Deer Lodge

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,200
  • (these prices are only a guideline, please contact Deer Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Deer Lodge Reviews (14)

9.2

Deer Lodge has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time Deer Lodge has 14 reviews.

Overall Experience

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Review from Sally W (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt reassured and welcomed on our first visit with a view to moving my father. Staff have been unfailingly warm, helpful and empathetic whenever we have visited, and my father is clearly safe and content. Staff are alert to his developing needs and take action as appropriate. Communication is good,
and we are both delighted to have found the right place for Dad.

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Review from D M (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home from home. Everyone is welcoming and so kind. My mum is safe and well cared for.

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Review from G G (Brother of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Deer Lodge is a small residential home, with fourteen beds only, so there are not often vacancies. Cosy and intimate, may even feel a little cramped on first inspection. Most of the staff have been there many years so everyone knows your name and gets to know your individual needs and preferences. The
staff are very friendly and you feel more like part of a family than an anonymous face in a hotel. My sister has been there for four years and is very happy. She is severely disabled so needs constant help and supervision. The food is excellent, no complaints there.
There is a TV lounge/dining room at the rear and a pleasant garden and patio area for residents to enjoy, weather permitting. As a pensioner myself I find the cost of all the care homes terrifying, but Deer Lodge is no worse than most in that regard. If it cost half the amount I would still think it expensive but when you've been on a pension for 28 years everything is expensive! My sister gets all the care she needs, in a pleasant clean and safe environment and that's what matters.

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Review from Jayne H (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is a new resident in this lovely small caring care home where all the staff cannot do enough to care and be there for mum and all the other residents. We visited many others but knew immediately this gem of a home was the place for mum to be and looked after. The staff are always smiling,
welcome you when you come to visit and work extremely hard always with a smile. The garden is lovely and the residents are able to go outside when the weather is good which is lovely. There are activities and exercises which they all enjoy and can take part in. The food is very good, fresh and a good variety. Visitors are always welcome anytime and no need to call in advance. The organisation of medication is good, a hairdresser is available if needed and love and care is shown always.

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Review from M D (Son of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 9 years and I cannot thank the staff enough. They are professional and friendly very helpful and understanding. They work long hours and they never moan, always smiling and approachable with any questions that you may have.

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Review from E S (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Deer Lodge is a house that has been converted into a care home and still has that homely feel. It only has a limited number of residents and a regular team of carers. Quite a few staff have been there for a long time which I think shows morale is high. As a regular visitor, I have become familiar with
not only the staff but the other residents. I have been very impressed with the staff who show great patience, kindness and good humour towards those in their care. I feel very lucky to have found Deer Lodge to look after my mother.

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Review from G R (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was looked after at Deer Lodge for six months as a temporary placement. The staff were fantastic. Caring, kind and super-efficient. There is a homely feel and I would highly recommend. My only criticism would be the lack of activities for those able, but Covid had interrupted this.

Reply from Mehul Patel, Owner at Deer Lodge

Dear GR. Thank you so much for your very kind review, I will pass this on to the rest of the team - they will be delighted!! We are a small home and your support is always appreciated. We will endeavour to improve the activities programme, which as you mentioned, has been affected by strict Covid-19 measures and the need to limit visitors. This should be easier now that Covid-19 measures have been eased.
Thanks again for your very kind words.


Best Wishes


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Review from Karen S (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Deer Lodge is a small homely care home providing a safe, caring environment for the day to day care of our lovely mum. The carers are amazing. Everyone is so friendly and welcoming and because of its small size, everyone knows everyone else. It really is a home from home.

Reply from Mehul Patel, Owner at Deer Lodge

Dear Karen. Thank you so much for your very kind review, I will pass this on to the rest of the team - they will be delighted! We are in the process of refurbishing all the rooms, but this of course needs to be done room by room, and we will endeavour to improve the activities programme, which has been affected by strict COVID-19 measures and the need to limit visitors. This should be easier now that Covid-19 measures have been eased. We are as always at your disposal and should you wish to discuss anything then please do not hesitate to contact us.
Thanks again for your very kind words, they are greatly appreciated.
Best wishes


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Review from Vincent B (Son of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mother received whilst living at Deer Lodge were exemplary. The team are attentive, courteous and professional at all times, and being a small care home, with only a few residents, they are able to establish a warm, welcoming and loving environment. Mum was very happy at Deer
Lodge and it quickly became her home from home. I have every confidence in the procedures that the care team have put into place due to Covid19 and can not recommend Deer Lodge enough.

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Review from C B (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has already been 1 year since I came into this lovely home and I can say that I would recommend it to everybody. This is more than a care home, it is a real home, the staff are very friendly and experienced, the management very kind and helpful in any circumstances. They handled this crisis very
well as there were no infections here. Staff get tested weekly and the residents monthly. I can say that I feel very safe here.

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Review from Simon E (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been a resident in 3 care homes and in and out of hospital over the last 2 years. I can without a doubt say that the care she has received at Deer Lodge has been the best. The staff all go that extra mile to look after Mum, are proactive in how to make her more comfortable, and make both me and
my sisters feel very welcome when visiting or phoning Mum. The staff have been very supportive of Mum with her eating, trying very hard to give her meals that she likes and encouraging her to eat when she isn't getting enough nutrition. They also encourage her to leave her room, even though she's not very sociable and may decide she wants to go downstairs at somewhat anti-social times. Coronavirus has made everyone's life difficult, but particularly those working in the care sector, and the staff and management of Deer Lodge have really worked hard to make sure that it hasn't compromised the care shown for all residents - thank you.

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Review from Linda (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad got in Deer Lodge was second to none. The staff are all amazing and did all they could to support dad's needs and also were very supportive with me as well. They involved all the residents in activities on a daily basis to stimulate them and also involved any visitors who were there
at the time. If ever dad was unwell they would phone me to let me know. All the staff went over and beyond when it came to the resident's welfare. I cannot thank all of the staff enough for making my dads time there so happy.

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Review from Maria M (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since 2016 when her dementia worsened and we could no longer look after her. Since the first time I walked in there I have felt confident that my mum is well cared for and treated as ‘family’. In the early days the management team gave me and Mum lots of emotional support
through a very tough time. Even when you know it’s the correct decision it isn’t easy to see a loved one move away, but I have never had a doubt that her care is of the highest standard. The staff at Deer Lodge are absolutely wonderful and really get to know each resident’s likes and dislikes. Because Deer Lodge is quite small (14 residents) it doesn’t feel like an institution. When you visit you truly feel that you are visiting a family home. I would not hesitate to recommend Deer Lodge and thank all the staff for doing such a brilliant job.

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Review from Sue R (Daughter of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Deer Lodge since Oct 2013 when her Alzheimers worsened. It is a small, cosy and welcoming home with the most wonderful carers. Mum has been looked after in a dignified and loving way with tremendous support from all of the staff and management. Time is taken to understand
the needs of both the residents and their families, it is a real home from home. The main asset of Deer Lodge is the staff, mum still has the same carers as when she arrived seven years ago. I would highly recommend Deer Lodge.

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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Deer Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Deer Lodge is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Deer Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Deer Lodge

What types of Care is Deer Lodge registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Deer Lodge provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Deer Lodge have?

There are 12 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Deer Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Deer Lodge to the centre of Teddington?

0.6 mile(s) as the crow flies, distance by road may be significantly further.