Devonshire Dementia Care Home & Day Centre

213 - 215 Malden Road, New Malden KT3 6AG
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9.7 32 Reviews
  • Devonshire Dementia Care Home & Day Centre, New Malden
The Devonshire Care Home is a specialist dementia care home and day centre with over 35 years of experience with consistently high CQC ratings.

The home has been successful in breakdown placements from other homes where needs could not be met. Small adjustments in care make a huge difference.

The unique care model supports the exceptional staff to weave thoughtful and subtle interventions and therapies into the daily life of residents and day guests. Residents thrive not just survive.

Each day is, therefore, more meaningful and residents and day guests experience an increase in well being and reduction in anxiety and agitation.

The home has a day guest programme for those families who are not quite ready to make the transition to residential care.

Residents are not restricted to a floor or a wing and can enjoy exploring the whole house, the street garden and visit the Devonshire Lyons Tea Room for afternoon tea, the market stall, hairdressing saloon/barbershop, tool shed in the day centre.

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Care Provided by Devonshire Dementia Care Home & Day Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • A Mangalji
  • Person in charge
  • Smithmon Sasi (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Devonshire Dementia Care Home & Day Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700

  • Please call for more details
  • (these prices are only a guideline, please contact Devonshire Dementia Care Home & Day Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible, encourage visits to take in the ambiance.


  • Parking

  • Parking in front of building


Devonshire Dementia Care Home & Day Centre Reviews (32)

Total of 32, showing 1-20
9.7

Devonshire Dementia Care Home & Day Centre has a Review Score of 9.7 (9.693) out of 10, based on 12 reviews in the last 2 years. Over all time Devonshire Dementia Care Home & Day Centre has 32 reviews.

Overall Experience

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  • 7
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Review from M H (Sister of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the wonderful care given to my brother and residents at this home. Always see a very tranquil and nice atmosphere. Makes a big difference and peace of mind to know that my brother is so well looked after by such a wonderful, caring staff. Like always thank you so much for your
care and kindness.

Reply from Smithmon Sasi, Care Manager at Devonshire Dementia Care Home & Day Centre

Thank you for taking time to submit such a lovely review .


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Review from Hayley W (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly from the moment you enter the premises. They are always helpful and let us know how our mum is doing and what she has been up to in her day. There are different areas the residents can go to, to do activities in smaller groups. They have activities organised for special
occasions like fireworks, which my mum really enjoyed watching.
All these activities are put into a monthly newsletter along with photos.
My mum is spoken to with kindness and respect as are the other residents. I am always touched how softly spoken the carers are and their compassion towards my mum.
It really makes a difference to know that my mum is safe and happy and well looked after. Her huge smile to the carers says it all.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

What a lovely review! Thank you for taking the time to provide such wonderful feedback.


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Review from Ann H (Wife of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every Wednesday a minor miracle takes place, a random group of sufferers from dementia meet for a coffee morning and singsong. My husband can't sing a note in tune - no matter. The staff are wonderful. They are welcoming and treat everyone as a friend. They know what everyone's favourite song is and
there is music. Gradually smiles appear, sometimes laughter. Staff dance with visitors, who regain some of their old self. Thank you Devonshire for giving my 95-year-old husband with Alzheimer's a weekly 2 hours of happiness.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Such kind words! Thank you for taking the time to provide this amazing feedback.


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Review from A M (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at the home are genuinely caring and work hard to look after my dad. My dad often says "they look after me very well here and I am happy here". Dad is always clean and dressed when I see him and the day centre provides fantastic social interaction and activities, which is proven to help slow the
progression of dementia. Thank you to all the wonderful staff for taking such good care of dad.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Thank you for your very kind words. We are so pleased to read that your Dad is so happy here and that he is thriving during activities!


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Review from J H (Husband of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Devonshire Dementia Care Home & Day Centre is well run and is advanced in the use of technology to assist in the care and monitoring of the well being of the residents.
It keeps in touch with residents' relatives weekly about their health, activities and progress, and, the home issues a monthly
newsletter with photographs of the residents describing their activities and reaction to them.
The key factor to me is the high standard of care the staff show to the residents continually.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Thank you for posting this great review! We are thrilled to read that our compassionate care has left such a great impression.


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Review from Anthony S (Day Care) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always kind and caring. Always a welcoming and nice atmosphere. I take my wife to the Devonshire on Wednesday mornings and she always looks forward to our visits. On occasions when I have had to leave her alone she has always had a lovely time.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Thank you for posting such a great review! We are thrilled to read that our Singing Group & Coffee Morning has left such a great impression on you.


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Review from E B (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care that our father received overall. The staff are attentive and the home have been good at listening to our concerns and putting provision in place.
We would have liked our father to have a more bespoke care plan. We gave a lot of information to the home when he first
started living there about how to deal with him and distract him and the things he enjoys, but this is often not adhered to. It would be nice to see staff engaging more directly with residents.

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Review from Colin M (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and understanding towards my dad.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Thank you so much for your kind review. This type of feedback is so pleasing to read.


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Review from Saikat B (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really appreciate the care that Devonshire provide.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Thank you so much for your kind review. This type of feedback is so pleasing to read.


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Review from Alex H (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Devonshire Dementia Care Home and Day Centre has been an outstanding care home for my Mother. she is always well dressed and happy when I see her and is very settled after being there for early five years. She joins in all the activities and enjoys the food. She has never once complained and she
is treated with the utmost respect and dignity. Mum enjoys meeting new people at the Day Centre and the activities they arrange. She is kept busy and I know she is in the best place for her.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Thank you so much for your kind review. This type of feedback is so pleasing to read.


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Review from Caroline M (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone working at Devonshire Dementia Care Home and Day Centre is so caring and kind. I can see that my mother is treated with respect and is very well looked after. I have no hesitation in recommending the Devonshire to anyone looking for a care home for a loved one with dementia.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Thank you so much for your kind review. This type of feedback is so pleasing to read.


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Review from Andy F (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are just lovely! Mum has severe dementia and is almost wholly dependent on staff support.
The carers go above and beyond to make her comfortable and content, we couldn’t be more grateful to them all.

Reply from George Chandler, Marketing at Devonshire Dementia Care Home & Day Centre

Thank you so much for your kind review. This type of feedback is so pleasing to read.


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Review from S C (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always understanding, caring, considerate and focused on the needs of the individual. The staff are always welcoming, warm and friendly to family members while going above and beyond in the care of the residents. Throughout the pandemic, they have been exemplary in all areas. I am so pleased and relieved
that my mum is here, where she is happy almost all of the time, understood and cared for so diligently. A fantastic, happy home.

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Review from Marie N (Daughter-in-law of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at the Devonshire since 2014. We have nothing but praise for the whole time she has been there. All the staff have gone out of their way to make her stay as comfortable and happy as it could be. From the moment she entered the home she was looked after constantly for the first
few days until she settled in. Any minor problems were dealt with to make her feel at home.
When the Day Centre opened she would visit and enjoyed her time there. It's such a great asset to the home.
My mother-in-law passed away recently and the staff couldn't have done more to make her passing a peaceful one. Our family are sending grateful thanks for the care they gave to her and would have no hesitation in recommending The Devonshire Care Home for a family member.

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Review from Phil L (Son of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident now for two years and seems to be happy and contented. All the staff are caring and attentive, and they put up with his sometimes challenging behaviour. The exceptional standard of care has been maintained during Covid, and information has flowed throughout. I am so glad that
we found the Devnshire.

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Review from J G (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled fairly well, considering her confusion. The staff and carers are very attentive and compassionate. The food is lovely, and Mum enjoys her meals.

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Review from Charles W (Son of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Devonshire care home provide outstanding levels of care and support to the residents. They consistently exceed my expectations and are a pleasure to meet and provide a very friendly and caring approach and look after my mother's needs.

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Review from T W (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is good. They understand Mums needs.
Food is very good - choice of menu.
Good communication with staff and regular updates.

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Review from Louise B (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. My Mum has been there for 3-years, and my family are so glad we chose Devonshire. Staff are amazing and probably know my mum better than me now. The care, dedication and how much they love the residents stand out. The staff are always happy, and there is also a lovely
ambience of positiveness and making the best of everything. There is so much effort made for all celebrations like Easter, Christmas etc. They wear me out just thinking how much work has to go into all of this, plus run the home, and do all the normal things they have to do. The food is good, and Mum is well looked after. They have coped extremely well during Covid19, and it has been a really stressful time for all the staff. Their workload has increased because of the pandemic, but they just get on with it. Marvellous people and a really caring, happy environment.

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Review from Alison F (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into the Devonshire she has been cared for in an exemplary way, nothing is too much trouble and all the staff are so caring and knowledgeable of the condition and how it affects the residents day to day life, they are extraordinary.
They keep the family updated of everything that
happens with my mother and during the COVID situation they have been on top of the situation, with early set plans for lockdown regarding visiting, isolation procedures and general welfare of the patients.
We get regular updates on how my mother is doing and how the home and staff, in general, are coping during this difficult time.
I truly don't know how they are managing everything so well.
Thank you so much for everything you do for my mother and everyone in the care home.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Devonshire Dementia Care Home & Day Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Devonshire Dementia Care Home & Day Centre is calculated as follows: ( (99 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Devonshire Dementia Care Home & Day Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (4)

Smith

Smith Sasi

Job Title: Care Home Manager

Joined: 2015

Smithmon, who likes to be called Smith, joined the Devonshire team in 2015.


He has an NVQ Level 3 in Health and Social Care, a Level 7 Postgraduate Diploma in Leadership and Management in Health Care and a Master’s Degree in Business Administration.


Smith started at the Devonshire as an Assistant Manager. Next, he helped establish and run the Devonshire Dementia Day Centre as Director and is now Care Manager of both the Care Home and the Day Centre.


He has studied Dementia and each Montessori method. He is also a Positive Approach To Care® (PAC) Champion Coach, Trainer, Consultant, and Engagement Leader, as he continues to work with Teepa Snow to improve care standards all over the country. Smith is also a certified dementia mapper.


After graduating in India with a Nursing Degree, he worked for two years and then came to London. While studying, he started working in the care industry. His love and respect for his grandparents, his Indian heritage, his gentle manner, and passion to provide exceptional care has led him further down this path. He is leading his team to learn the most effective approaches in dementia care and works tirelessly to make a difference in people's lives.


Smith’s ultimate aim is to provide seamless care for the Residents and Day Guests, at the same time educating and reassuring every family member struggling to provide care to their loved ones.


Donna

Donna Bedford

Job Title: Deputy Manager

Joined: 2013

DEPUTY MANAGER: DONNA BEDFORD
Donna joined the Devonshire Care Team in May 2013 as a Carer; she had never worked in care before. She was promoted to Assistant Manager in 2016 and Deputy Manager in 2019. Her stellar rise to Deputy Manager is a result of her caring personality, popularity with Residents and her calm nature, together with her organisational skills at multi-tasking and going that extra mile. Donna has a QCF level 3 in Health and Social Care and is a certified dementia mapper. She has taken validation training, is a Positive Approach to Care Champion and is presently completing her Trainers Certificate. She loves every aspect of her job at the Devonshire and says her heart is at the Devonshire, the Residents are like family and she wouldn’t want to be anywhere else. She tries to make every day different and special for the Residents and Day Guests.


Yvette

Yvette Nwagira

Job Title: Assistant Manager

Joined: 2016

ASSISTANT MANAGER: YVETTE NWAGIRA
Yvette was born and grew up in Uganda. She came to the UK in 1997. Nuwagira joined our care team as a carer in February 2016.and was promoted to Assistant Manager in 2017. She has a degree in Psycho Social Studies and is completing her Mental Health Nursing at the University of Kingston. Yvette's soft, gentle and caring manner is very popular with our Residents and her lovely smile is infectious. Her observational skills together with her attention to detail ensure that our Residents’ needs are all identified. Yvette loves the Residents, Day Guest and Families and feels the culture of the Devonshire feels like home. Yvette particularly enjoys the training and experiences and says that working at the Devonshire has been a life changing experience for her


Jola

Jola De Koker

Job Title: Admin Assistant

Joined: 2018

ADMIN ASSISTANT: JOLA DE KOKER
Jola joined the Devonshire Team in June 2018. She has a Masters degree in Teaching and Translation and before moving to the UK worked as a teacher in Poland for 4 years. Jola has an NVQ Level 2 in Health and Social Care. She loves working at the Devonshire because every day is different and broadens her knowledge about dementia. It makes her appreciate the small details about life even more. She loves being surrounded by friendly people and the special joy she feels when Residents and Day Guests smile!


Frequently Asked Questions about Devonshire Dementia Care Home & Day Centre

What types of Care is Devonshire Dementia Care Home & Day Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Devonshire Dementia Care Home & Day Centre provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Devonshire Dementia Care Home & Day Centre have?

There are 34 Single Rooms.

What are the Facilities & Services at Devonshire Dementia Care Home & Day Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Devonshire Dementia Care Home & Day Centre to the centre of New Malden?

0.7 mile(s) as the crow flies, distance by road may be significantly further.