What types of Care is Ebury Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ebury Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Ebury Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ebury Court Care Home to the centre of Romford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Ebury Court Care Home, 438 Rush Green Road, Romford, London RM7 0LX

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Review from Mr Ron N (Nephew of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience

My auntie had an accident in her own home which made it impossible for her to live there. I looked at many homes in the local area and Ebury Court kept coming to the top of the list, if I had to pick one for myself this would be it. My aunt who has now been in the home for a couple of months now looks

at it as her real home and is happy to be there now. She says the ambience of it is lovely, all the staff treat her with dignity and respect, I like the way all the staff call her by her name and not darling etc. She tells me the food is lovely and her room met all her requirements and her room cannot be entered by other residents only by staff as the door is automatically locked when she leaves. Her appearance always looks well-kept with her seeing the hairdresser on a weekly basis. When I explained to her this was going to be her permanent home, she replied with a big smile on her face and said "good"

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review us. We are truly delighted that you and your auntie are so happy with every aspect of our care; this is what we all strive for.

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Review from Tina M (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience

From day 1 when my sister and I were looking at care homes for our dad, Ebury Court outshone all the others. The grounds, the cleanliness of the home, the activities that are put on for the residents, how well and happy the other residents were and the genuine friendliness of the staff helped us make

the decision that this would be the best place for our dad. Dad settled in very quickly. He has always been treated with respect and kindness even if he is having a bad day. He absolutely loves the food - its what I would call homely food. To our dad this is his home now and even if we take him out for the day he loves going back.
The management genuinely care about the residents and the staff, they are proud of their home and rightly so. They take every opportunity to include and listen to families. Every member of staff I have met has been kind caring and respectful, no matter what level they are. Ebury Court to me is the Gold Standard of what Care Homes should be.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review our service. Our whole team work together to give the best care we can and it is genuinely heart warming to read a review that refers so positively to all aspects of our care.

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Review from Ally G (Niece of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience

My aunt and uncle have been happy and very well cared for at Ebury Court Care Home. The staff are lovely, always kind and helpful and genuinely care for residents. The home feels like a home, it's warm and comfortable with a beautiful conservatory and a lovely garden. I have always felt confident that

my aunt and uncle are being looked after and communication is very good. Thank you to everyone there.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for your review. We are delighted that you are so happy with our care.

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Review from M K (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience

My dad has been a resident at Ebury Court since early 2024 and our experience has been nothing but positive. As a family this is our first experience of care homes. The team at Ebury Court made an extremely daunting process so much easier to cope with. We know our dad is safe and being cared for either

respect.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Many thanks for taking the time to leave us a review. We are especially delighted that you feel your father is safe and well cared for.

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Review from Ray N (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience

Ebury Court has been a wonderful place for Mum to call home after she could not safely look after herself any longer. I find the staff there, indeed anyone I have come into contact with associated with Ebury Court, to be kind and caring. Greater testimony than that is that Mum loves those who look after

her and says herself how content and rested she is now. I have found the facilities to be spotlessly clean, Mum likes the food and her room, communal facilities are more than comfortable. I could not recommend Ebury Court highly enough.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you so much for reviewing our service. We are all very touched by the sentiments expressed and this is exactly the kind of care that we all strive for.

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Review from Christine R (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience

The standard of care is excellent. The staff are very friendly, caring and treat everyone with respect. I feel the residents are safe and well cared for.
The home have a very low staff turnover, which is good for the residents to see the same familiar faces, also for the families.
The food always

looks amazing and is cooked on site, there is always a choice of menu for the residents.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review our service. We are delighted that you are so happy with our care.

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Review from Karen D (Daughter-in-law of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience

Ebury Court is a wonderful care home.
The staff there are so kind and caring, they are thoughtful and kind and treat everyone with care and dignity.
When you walk in at any time, you quite often hear lots of singing.
My mother-in-law loves the home cooked food and they have improved her quality

of life immensely. Would definitely recommend.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you very much, Karen, for taking the time to share your comments. We are all delighted that you are so happy with all aspects of your mother-in-law's care.

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Review from Alan P (Son of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience

Our search for a suitable care home was during the Covid isolation period but we were immediately impressed by the welcome we received from two staff members who went 'above and beyond' to show us as much of the home as possible. Our Mother resided at Ebury Court for just over two years. Having been

diagnosed with dementia, she required professional care which they were able to provide. We found the staff to be extremely caring, well-qualified, and very responsive to her individual needs. Our Mother looked forward to meal times saying that there was always a choice and that the food was good. She loved gardening so appreciated the well-maintained garden at Ebury and the opportunity to sit out in the sun. We were very grateful to know that Mum could remain at Ebury Court where she could receive compassionate 'end of life' care.
Overall, it was very evident that Ebury Court is run by a family, as a family, for all resident's families.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you very much for taking the time to review our service. We are all delighted that you were really happy with all aspects of our care.

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Review from D R (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident here for three and a half years, and I still feel extremely fortunate that there was a room when we needed it.
Staff here are perfect, attentive, kind and smiley. Due to Covid restrictions, I have only sampled a few samples of food but all good. Mum's memory is bad, but all

the time she has been here, she says the food is really good.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review us. I am delighted that you are happy with all aspects of our care.

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Review from G T (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience

My 94-year-old mother had a stroke last year, although she made a remarkable recovery it left her in need of 24-hour supervision. It was therefore with heavy hearts we knew she had to leave her home that she lived in for over 70 years (over 20 years on her own after my dad died). A very loving/loved

proud woman that revelled in her independence. We took great care to choose where she would live. From the moment we entered Ebury we knew the others we looked at didn't come close. She has thrived there. The care, kindness, respect and gentleness of all the staff are exceptional.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to write a review, it means a lot to all our staff. It is so good to hear that you are happy with all aspects of our care.

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Review from Clive A (Uncle of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience

Ebury Court Care Home provides excellent care for our niece who has advanced Alzheimer's. She, as all the residents, are treated with the utmost respect, and their individual needs are fully met. The atmosphere at Ebury Court is warm and welcoming. Ebury Court is spotlessly clean, and all the staff

are committed to caring with compassion.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you very much for your kind words. We are all delighted that you are so happy with the care that your niece is receiving.

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Review from G G (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience

The standards of care are truly excellent. The staff treated my mother with such kindness and respect. The environment and facilities are spotlessly clean, warm and very homely.
The food is home-cooked and lovely.
The staff are always very friendly and are very open. It is such a happy place.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review us. Your kind comments are truly heartwarming and mean a great deal to all of us here at Ebury Court.

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Review from Carly R (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience

A fantastic care home with great staff and facilities.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review us and for your amazing feedback.

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Review from Karen F (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience

My then 88-year-old mum moved to Ebury Court in April 2022, after struggling with age-related issues (as well as the pandemic), and we are extremely grateful for the wonderful care she receives in such a lovely environment. The staff are, without exception, endlessly kind and professional; the food

is outstanding and visitors always receive a warm welcome. As we prepare to celebrate her 90th birthday, it's such a relief to know Mum is finally safe and happy, after a very difficult time. A huge thank you to the team at Ebury Court for all the amazing work you do.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you very much for taking the time to review our care. We are very pleased that you are so delighted with all aspects of our care. These comments mean a lot to our team.

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Review from Donna E (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience

My mother went into Ebury court in March 21 and it gave her a new lease of life. She was well cared for by the lovely staff, who I could not fault at all. Their attention to detail was above and beyond. They were easy and approachable and knew how to care for Mum for all of her needs as well as the

family’s.

Reply from Beverley Manzar, Manager at Ebury Court Care Home

Thank you for your review. It means so much to us all at Ebury Court that you are so pleased with the care we give.

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Review from Jeff A (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience

My mother has been living at Ebury Court since April 2022, as her personal mobility meant that she was unable to live unsupported in her own home anymore and consequently had carers visiting 4 times a day. Sad to say, they weren’t always the best and we were then lucky enough to find Ebury Court and

get a room for Mum. She has positively thrived since then and her life has transformed.
Every member of staff that I have met has been excellent. They all know her and it is very clear that everyone from the owners all the way through to the youngest member of staff loves what they do and consequently do it to the absolute highest standards. I can honestly say that this care home is entirely deserving of its outstanding status and couldn’t think of anywhere else where my mum would feel so cared for and cherished. My thanks go to each member of the team!

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review us. You are correct in noting that we all love what we do and it is very rewarding to know that this is not only recognised but fully appreciated.

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Review from Belinda D (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience

Dad has been in Ebury Court since June 2021 after the loss of his lovely wife/mum. I can't express the care Dad gets at Ebury Court. He has been there for just over 2 years now, he celebrated his 91st birthday in September and they celebrated with him and made him feel so special. The care he gets is

5-star, the staff are lovely and friendly and the manager arranges family meetings by video for those who wish to join, to keep the family informed of things going on in the home (usually once a month) I cannot recommend Ebury Court enough.

Reply from Beverley Manzar, Manager at Ebury Court Care Home

Thank you Belinda for taking the time to complete a review. We are delighted that you are so happy with all aspects of our care.

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Review from Brian F (Husband of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience

My wife has been in the home since March 2021. Many of the staff have been at Ebury Court Care Home for a decade or more. When you enter the premises you can feel the warmth, friendship and love from the staff. Nothing is too much trouble - you ask and if it is possible, it will result in action being

taken. The house and garden, now that Covid restrictions have eased and the weather getting warmer, will bring another dimension to being able to enjoy the surroundings.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review our care. We are delighted by your comments, it means so much to all our staff. We are looking forward to enjoying resident and family barbecues in the late spring and summer in our garden.

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Review from Mary G (Daughter-in-law of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience

During the depths of the pandemic, my Mother-in-Law reached a point in her personal health where she was no longer able to live independently and the level of care she needed exceeded what was available. My husband and I live in Canada and we were in desperation as we couldn't go to help, or help find

a new home for her. With help from her social worker, we were able to place her at Ebury Court Care Home. The social worker believed that the small, family-style home would be a perfect fit for my Mother-in-Law. The moment she arrived at Ebury in March of 2021, we went from full-time panic to full peace and security. She was happy, the level of care absolutely exceptional. I am writing today because she is in the end stages of cancer but she looks better than she has in years. She is happy, she is loved and cared for and the staff treats her like their own loved Aunt - even taking her for special treats on her good days. Thank you to the staff, managers and carers at Ebury.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you so much for taking the time to submit a review. We all love our jobs and the sentiments expressed within this review are heart-warming and make our jobs even more rewarding.

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Review from Jan R (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience

Mum died in March this year and I just wanted to express my thanks to all the staff at Ebury Court for their care and compassion. I had a call on the Wednesday to say that Mum wasn’t good and I spent that day and each day after that with her until the Saturday when she died peacefully in her room at

Ebury Court. My brother and sister were there with us when she died and I couldn’t imagine a more peaceful place for our Mum to be. Her window looked out on the gardens and sometimes we played her music and at others, we quietly chatted. Each time the staff popped in to check on Mum, we were asked if we wanted anything to eat or drink. All of the staff that came in were very respectful of Mum’s dignity. Due to Covid lockdowns, Mum had become particularly close to her carers and they were her new family. Of course, she treasured our visits but it was evident how much she thought of the carers at Ebury Court and so to die at home was exactly what she would have wanted.

Reply from Beverley Manzar, Registered Manager at Ebury Court Care Home

Thank you for taking the time to review Ebury Court. I am delighted that you were so pleased with our care - this is why we do what we do to really make a difference. I will advise staff of this review and they will be really pleased that their care was so valued.

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Meet the Team (5)

Richard Key

Job Title: Managing Director

Joined: 1982

Ebury Court is an independent family-run business, established by the Chairman, Mr Key (Senior), in 1981.

It is still very much a family concern. Richard has worked at Ebury Court for over 40 years and is now the Managing Director.

Richard is passionate about the quality of our service and keeping older people at the very centre of our care. He has a visible daily presence within the home, is involved in all aspects of the service and is committed to ensuring that, not just the care, but also, the physical environment is of the highest standard. To this end, he ensures that there is continued reinvestment in the business to enhance the quality of the residents' lives.

He is very interested in cutting-edge technologies. An example of this would be the sourcing, purchase and introduction of the Carendo shower chair which has truly transformed the lives of our residents.

He has extensive knowledge and understanding of the care environment necessary to ensure the highest standards. He oversaw all aspects of the design, procurement, construction and subsequent furnishings of our wonderful Orangery.

He is also unique in his commitment and support of new groundbreaking care initiatives, for example, Namaste Care and The Lavender Club.

Staff feel he is very approachable and supportive. He is actively involved in staff meetings and listens to their views before making important decisions. He also knows all the residents within the home and can often be seen socialising with them and their loved ones.

Beverley Manzar

Job Title: Registered Manager

Joined: 2004

Beverley has been the Registered Manager at Ebury Court Care Home since 2004. She has worked in Health and Social Care for over 40 years in the fields of Mental Health, Child Protection and the elderly. She is a passionate advocate of the rights of older people and committed to ensuring that the intrinsic discrimination which is present within our society does not prevail at Ebury Court. She has a keen interest in cutting edge initiatives and has developed unique care programmes to meet the needs of both those with early and end stage dementia. She worked with Professor Ladislav Volicer on a research programme in relation to Namaste Care and her article was subsequently published in the American Journal of Alzheimers. Another ground-breaking initiative was the concept of Nursing Associates working in a residential setting. She supported a senior member of staff to complete the Nursing Associate degree and he is now practising within our home, one of the first ever to practice within a non-Nursing home environment – a true integration of health and social care.

Ann Ayris

Job Title: Care Manager

Joined: 1989

Ann is a very well respected and key member of our management team with over 33 years’ experience in social care. She has a considerable amount of expertise in relation to palliative care, together with her extensive knowledge, makes her an excellent Care Leader and outstanding role model. She shares her knowledges freely and shows staff the practical skills in relation to end of life care and also enables them to understand the emotional challenges involved for both the residents and their families. She is an excellent communicator and uses these skills to discuss advance care planning and DNAR with both residents and relatives ensuring that all documentation is in place thus supporting residents to die peacefully and pain free in a manner and place of their choosing. Ann works very professionally and efficiently with a range of other health and social care professionals including our GP. She co-leads the weekly in-house GP surgery, co-ordinates the practical aspects of the clinic and ensures that staff have a solid understanding of resident’s healthcare issues in order that these can be promptly identified and addressed. She is a very popular Care Leader and staff feel confident to approach her to discuss any aspects of resident’s care knowing they will be listened to and supported. Ann has the unique ability to not only lead staff but also to focus on keeping the residents care needs at the very heart of her care practice.

Debbie Langdon

Job Title: Training and Development Manager

Joined: 1998

Debbie is a well-respected and key member of our management team with over 24 years of experience. She uses her knowledge and experience in her current role as a training and Development Manager. She has a key area of responsibility to oversee one area of our Ancillary Staff. She generously shares her knowledge with all staff, identifies their key skills and oversees their development and training. She is very supportive of junior staff and all staff feel confident to approach her and value her support and guidance. Debbie is very measured in her approach, a very good communicator and works professionally to a high standard with other health and social care professionals to ensure that our service is of the highest quality and meets the broad range of our individual service user’s needs. She has a solid knowledge and understanding of our residents and, together with our other Senior Managers, she focuses on keeping our resident's needs at the very heart of her care practice. Staff feel confident to approach Debbie to discuss any aspects of our residents’ care knowing they will be listened to and supported.

Ajeesh Thomas

Job Title: Nursing Associate

Joined: 2004

In July 2004, Ajeesh came to the UK with the purpose of pursuing higher education with a view to working in the care sector. In October 2005, he successfully applied for a part time position at Ebury Court, commencing his career in December 2005. In 2009, he was offered a full-time position and continued in this post for 3 years taking up all training opportunities including achieving NVQ level 2 and 4 in Health and Social Care. In 2012, Ajeesh was promoted to the role of Senior and in 2014, Ebury Court recognised his outstanding qualities and created a post of Senior Care Co-ordinator for him. As part of these new responsibilities, he continued to grow and develop gaining significant qualifications including the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services ‘Adults Management. In this role, he has also taken the lead for co-ordinating end-of-life care. Since March 2020, he took full responsibility for overseeing and co-ordinating the COVID 19 testing. Working collaboratively with clinicians confirmed that he wished to become a clinician. However, he was hugely conflicted as he was committed to Ebury Court where he had worked and flourished for many years. The dilemma facing him was to choose between working in the Care home and an apprenticeship at the local hospital. However, thanks to a new pilot Apprentice Nurse Associate Programme, Ajeesh was able to do both, qualifying in September 2022. He has flourished within this role which culminated in him being awarded the Chief Nurse for Adult Social Care’s Silver Award. He is now able to use both his considerable skills as a Carer and a Nurse within Ebury Court – a true integration of Health and Social Care.

Ebury Court Care Home

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Ebury Court Care Home Reviews (64)

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Awards / Recognitions (21)