Ebury Court Care Home

438 Rush Green Road, Romford RM7 0LX
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10 64 Reviews
  • Ebury Court Care Home, Romford
Ebury Court is a family run care home set in acres of beautiful secluded gardens. This multi award winning home has staff of the highest quality who are totally committed to ensuring residents' health, happiness and emotional well-being.

Care Provided by Ebury Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Ebury Court Residential Home Ltd
  • Person in charge
  • Beverley Manzar (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Ebury Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,650
    • Self-Funded Residential Dementia Care £1,550 – £1,650
    • RESPITE Self-Funded Residential Care £1,550 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,650
  • £1650 are rooms with a private terrace, all other rooms are £1550.


  • (these prices are only a guideline, please contact Ebury Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time however, they ask that, if possible, visitors refrain from coming to the home around at meal times which are 12-2pm and 5-6pm.


  • Parking
  • Ebury Court has parking facilities both to the front and rear of the building.


Total of 64, showing 61-64
10

Ebury Court Care Home has a Review Score of 10 (9.977) out of 10, based on 18 reviews in the last 2 years. Over all time Ebury Court Care Home has 64 reviews.

Overall Experience

  • 64
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Overall Experience  Overall Experience 5.0 out of 5

My opinion of the above home has not changed in the last 15 months since my sister took up residence. I have found the home warm and welcoming. Atmosphere where residents are happy and are cared for, always a pleasant aroma in the home. It has given me peace of mind.

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Overall Experience  Overall Experience 5.0 out of 5

Like all families about to place a parent into a residential care home we were apprehensive and wanted the best possible care for our mum. We need not have been concerned because in choosing Ebury Court we definitely made the right decision. Mum has a lovely room and is well looked after in all respects.
The home is clean and has excellent facilities. There are regular activities to keep mum engaged, if she wishes, but there are also plenty of quiet areas too if she prefers to rest. Without exception, all of the management, carers and staff at Ebury Court are highly professional. Everyone is very attentive and patient with mum. Nothing is too much trouble. The food is excellent and freshly prepared. Visitors are always made to feel welcome and can visit at any time. Its really nice to sit in the conservatory looking out into the lovely garden having a cup of tea and chatting with mum. There's onsite car parking which makes it really easy for visitors. Mum has quickly settled in and we're really pleased with how she has been looked after. I'd have no hesitation whatsoever in recommending Ebury Court. In fact, for anyone considering a care home I'd make it a priority to arrange a visit.

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Overall Experience  Overall Experience 5.0 out of 5

My mother is extremity well looked after in Ebury Court. She is always very clean and her clothes are very clean. The food is excellent and the entertainment is excellent. I will always recommend Ebury Court.

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Overall Experience  Overall Experience 5.0 out of 5

I am so thankful that I chose Ebury Court, initially as a place of respite in June, for my dad who had Alzheimer's. After agreeing to go there for a 'holiday', he settled in straight away, as all the staff were extremely caring, helpful and welcoming. There was a family atmosphere about the place
and his room was comfortable - a home from home. Dad enjoyed the activities provided, especially the pub lunch on Friday, and he asked to stay longer. He was full of praise for the food and also loved the garden, the view of which could be enjoyed from the peaceful conservatory.


Following his first stay, my brothers and I decided that this was the place we wanted our dad to be when the time came that he couldn't cope at home. Therefore, I arranged for him to attend Day Care two days a week, Tuesday and Friday, and again for another respite. During this time, dad formed good relationships with the other residents and members of staff.


Unfortunately, after a chest infection and two stays in hospital, dad's condition deteriorated rapidly, and resulted in him staying at Ebury Court long term, sooner than expected. Eventually, he was offered Palliative Care, which we chose over him going into hospital again, where we feel he did not receive the care he needed. I am very grateful to the manager and all the staff for the considerate care and attention they gave our dad, and for supporting our family throughout an extremely stressful and difficult period. We were welcomed during this time to stay as long as we wanted, and offered refreshments whenever needed. When dad passed, we knew they felt our pain and our loss.


I admire the staff for their dedication in their work and the quality of care given to all residents, no matter what time of day or night.


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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Ebury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Ebury Court Care Home is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) ) ÷ 215 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ebury Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Outstanding
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (21)

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Meet the Team (5)

Richard

Richard Key

Job Title: Managing Director

Joined: 1982

Ebury Court is an independent family-run business, established by the Chairman, Mr Key (Senior), in 1981.


It is still very much a family concern. Richard has worked at Ebury Court for over 40 years and is now the Managing Director.


Richard is passionate about the quality of our service and keeping older people at the very centre of our care. He has a visible daily presence within the home, is involved in all aspects of the service and is committed to ensuring that, not just the care, but also, the physical environment is of the highest standard. To this end, he ensures that there is continued reinvestment in the business to enhance the quality of the residents' lives.


He is very interested in cutting-edge technologies. An example of this would be the sourcing, purchase and introduction of the Carendo shower chair which has truly transformed the lives of our residents.


He has extensive knowledge and understanding of the care environment necessary to ensure the highest standards. He oversaw all aspects of the design, procurement, construction and subsequent furnishings of our wonderful Orangery.


He is also unique in his commitment and support of new groundbreaking care initiatives, for example, Namaste Care and The Lavender Club.


Staff feel he is very approachable and supportive. He is actively involved in staff meetings and listens to their views before making important decisions. He also knows all the residents within the home and can often be seen socialising with them and their loved ones.


Beverley

Beverley Manzar

Job Title: Registered Manager

Joined: 2004

Beverley has been the Registered Manager at Ebury Court Care Home since 2004. She has worked in Health and Social Care for over 40 years in the fields of Mental Health, Child Protection and the elderly. She is a passionate advocate of the rights of older people and committed to ensuring that the intrinsic discrimination which is present within our society does not prevail at Ebury Court. She has a keen interest in cutting edge initiatives and has developed unique care programmes to meet the needs of both those with early and end stage dementia. She worked with Professor Ladislav Volicer on a research programme in relation to Namaste Care and her article was subsequently published in the American Journal of Alzheimers. Another ground-breaking initiative was the concept of Nursing Associates working in a residential setting. She supported a senior member of staff to complete the Nursing Associate degree and he is now practising within our home, one of the first ever to practice within a non-Nursing home environment – a true integration of health and social care.


Ann

Ann Ayris

Job Title: Care Manager

Joined: 1989

Ann is a very well respected and key member of our management team with over 33 years’ experience in social care. She has a considerable amount of expertise in relation to palliative care, together with her extensive knowledge, makes her an excellent Care Leader and outstanding role model. She shares her knowledges freely and shows staff the practical skills in relation to end of life care and also enables them to understand the emotional challenges involved for both the residents and their families. She is an excellent communicator and uses these skills to discuss advance care planning and DNAR with both residents and relatives ensuring that all documentation is in place thus supporting residents to die peacefully and pain free in a manner and place of their choosing. Ann works very professionally and efficiently with a range of other health and social care professionals including our GP. She co-leads the weekly in-house GP surgery, co-ordinates the practical aspects of the clinic and ensures that staff have a solid understanding of resident’s healthcare issues in order that these can be promptly identified and addressed. She is a very popular Care Leader and staff feel confident to approach her to discuss any aspects of resident’s care knowing they will be listened to and supported. Ann has the unique ability to not only lead staff but also to focus on keeping the residents care needs at the very heart of her care practice.


Debbie

Debbie Langdon

Job Title: Training and Development Manager

Joined: 1998

Debbie is a well-respected and key member of our management team with over 24 years of experience. She uses her knowledge and experience in her current role as a training and Development Manager. She has a key area of responsibility to oversee one area of our Ancillary Staff. She generously shares her knowledge with all staff, identifies their key skills and oversees their development and training. She is very supportive of junior staff and all staff feel confident to approach her and value her support and guidance. Debbie is very measured in her approach, a very good communicator and works professionally to a high standard with other health and social care professionals to ensure that our service is of the highest quality and meets the broad range of our individual service user’s needs. She has a solid knowledge and understanding of our residents and, together with our other Senior Managers, she focuses on keeping our resident's needs at the very heart of her care practice. Staff feel confident to approach Debbie to discuss any aspects of our residents’ care knowing they will be listened to and supported.


Ajeesh

Ajeesh Thomas

Job Title: Nursing Associate

Joined: 2004

In July 2004, Ajeesh came to the UK with the purpose of pursuing higher education with a view to working in the care sector. In October 2005, he successfully applied for a part time position at Ebury Court, commencing his career in December 2005. In 2009, he was offered a full-time position and continued in this post for 3 years taking up all training opportunities including achieving NVQ level 2 and 4 in Health and Social Care. In 2012, Ajeesh was promoted to the role of Senior and in 2014, Ebury Court recognised his outstanding qualities and created a post of Senior Care Co-ordinator for him. As part of these new responsibilities, he continued to grow and develop gaining significant qualifications including the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services ‘Adults Management. In this role, he has also taken the lead for co-ordinating end-of-life care. Since March 2020, he took full responsibility for overseeing and co-ordinating the COVID 19 testing. Working collaboratively with clinicians confirmed that he wished to become a clinician. However, he was hugely conflicted as he was committed to Ebury Court where he had worked and flourished for many years. The dilemma facing him was to choose between working in the Care home and an apprenticeship at the local hospital. However, thanks to a new pilot Apprentice Nurse Associate Programme, Ajeesh was able to do both, qualifying in September 2022. He has flourished within this role which culminated in him being awarded the Chief Nurse for Adult Social Care’s Silver Award. He is now able to use both his considerable skills as a Carer and a Nurse within Ebury Court – a true integration of Health and Social Care.