Eleanor Palmer Trust - Nursing & Residential Care Home

27 Cantelowes House, Spring Close, Barnet EN5 2UR
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9.9 19 Reviews
  • Eleanor Palmer Trust - Nursing & Residential Care Home, Barnet
Eleanor Palmer Trust is a nursing and residential care home situated on a quiet road, close to local shops and amenities, about half a mile from Barnet High Street. The modern, two-storey building has wheelchair access and is set in well-maintained, landscaped gardens.

Eleanor Palmer Trust provides safe, comfortable and bright accommodation for older people. Most of the single bed-sitting rooms have en-suite facilities, while all rooms have 24-hour nurse call systems and television, radio and telephone points, which can be used for internet access if required. The home encourages residents to bring some of their own possessions to create a home-from-home environment.

A large communal lounge with bay windows overlooks the garden allowing residents to enjoy conversations with each other, or take part in the various activities that are organised for them on a daily basis. For those who prefer their own company, quieter reading areas and places to watch TV or listen quietly to music are also available.

A summer house was built during the pandemic for residents to spend time with their friends and families, it also has heating and lighting. A newly refurbished patio is available for residents and their friends/families to spend time together.

Entertainment is an important part of life at the care home, with quizzes, bingo, art classes, Tai Chi, exercise classes, reminiscence evenings, singing, and so many more activities, plus accompanied day trips out are also organised for the residents. The care home also has its own minibus which is used for residents’ outings and essential medical appointments.

The focus is always on the 'resident' in Eleanor Palmer Trust.

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Care Provided by Eleanor Palmer Trust - Nursing & Residential Care Home

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • Eleanor Palmer Trust
  • Person in charge
  • Andrea Aboud (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available


Eleanor Palmer Trust - Nursing & Residential Care Home Reviews (19)

9.9

Eleanor Palmer Trust - Nursing & Residential Care Home has a Review Score of 9.9 (9.893) out of 10, based on 15 reviews in the last 2 years. Over all time Eleanor Palmer Trust - Nursing & Residential Care Home has 19 reviews.

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Review from C C (Sister-in-law of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our sister and mother-in-law moved to Cantelowes House my sister and I were so impressed with and grateful for the ethic of care that informed every decision and every action of the staff and management we met. I admit that before my return visit, I had an (unfounded) fear that I might find some
change. I didn't! Still the same attention to needs and responses to changing needs still the personal kindness on the phone or in-person to us as visitors. I am so grateful.

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Review from D V (Son of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cantelowes is a wonderful care and nursing home, where the staff consistently demonstrate compassion, dedication and professionalism. Each staff member has all the essential details about residents readily available on their phone which is incredibly reassuring for me as her son and as a retired GP
to check on my mother's well-being. Whenever I visit my mother, the staff greets me with a warm smile and treats me like a family member.


The current manager, is exceptional, ensuring smooth and efficient operations for staff, residents, and their families, with a strong emphasis on maintaining high standards of hygiene. My mother was transferred here from the hospital for end-of-life care at age 100, and she is now an impressive 102-this speaks volumes about the level of care provided at Cantelowes. The nursing home is excellent at coordinating with other agencies, such as social workers, arranging multidisciplinary meetings, and requesting visits from GPs or consultants.


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Review from Andrew M (Nephew of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Cantelowes House since the beginning of 2024.
He is 90 years of age and his care needs have escalated in the year prior to his arrival at the home. He has needed two emergency admissions into Barnet General in the past 14-month period and that has revealed his frailty.
As
a family, we researched Barnet for the best possible care home and that research has borne fruit. We could not be happier with the excellent standard of care my uncle has received. But even greater than our delight, is the happiness we see in my uncle who has been transformed by the care he's received.
We visit the home regularly and always receive a very warm welcome. We are offered refreshments by the care team who always have a smile for us.
My uncle has a lovely clean room and has settled so well into his new home.
We have witnessed such high-quality care, from the manager, clinical lead, all of the nurses, the chefs, the laundry team and the handyman. A huge thank you for what you do.

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Review from Greg T (Nephew of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful home has now looked after two of my relatives in the last few years. From the cook to the ground staff and everyone in between, the home offers a warm and welcoming environment not just to its residents but to their visitors too.
There is always (appropriate) laughter and it is a happy
place where residents are valued and treated always as individuals.
At all times, I felt like they were caring for my Uncle in the very best possible way.
My mum was in a home in a different part of the country for 3 years and whilst it was a decent place, comparing it with this home would be like comparing a 2 bed flat with Buckingham Palace!
The other big indicator to me that this is a great place is the low staff turnover. The same friendly faces have been with the home for many years and this is clearly no accident. It also helps the residents and those visiting them to feel reassured that consistent care and attention is being given.
If I end up in a home, I hope it is here.

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Review from J C (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home in the area 'Cantelowes' ticked all the boxes. The activities are fantastic and delivered with sensitivity and enthusiasm. The carers are all caring and mum has settled in very well. The management team handyman, cooks and cleaning teams all do a great job, and if we have
any requests, everyone is obliging. Generally a wonderful 'Family Feel' care home.

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Review from Susan E (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for, looked after in respect of hygiene, cleanliness and treated with care and dignity. The staff are polite, friendly and pursue their duties effectively and with the utmost professionalism. Social activities are varied and fun. The bi-monthly meetings with the home manager
and her "crew" are very welcome as a means of being kept informed of the present and future events. Overall, I am exceptionally pleased and extremely fortunate that my mother is in such good hands.

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Review from Christina J (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Cantelowes Nursing Home. She had previously spent 5 weeks in Hospice over Christmas due to end-of-life stages of heart failure. Over the past few weeks, mum has started to feel really lonely and isolated and made it her choice to go into a nursing Home. We actually didn't
look at any other homes, as I just knew that Cantelowes would be perfect for us all, and we definitely haven't been disappointed.


When my mum arrived she was welcomed by all members of the staff. The main thing that sticks with me, is that they welcomed her to the and the family, which was so nice to hear when someone so special to you will be in their capable hands. My mum has a beautiful room. The handyman went above and beyond to get mum's room exactly how she wanted it. The care home provides delicious home cooked meals with a great variety. The facilities are very clean and well-maintained. I highly recommend this nursing home, for your loved one needing additional care.


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Review from C M (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm, welcoming, caring environment for Mum who had full capacity but considerable care needs.
As a family we were listened to and supported throughout her time there, I can’t thank all the staff enough for the loving care they gave her. There always seemed there was something to celebrate from
music to national holidays to keep the residents engaged.
Mum always complimented the food, the cleanliness, and the care of her clothes.
The ethos of the Eleanor Palmer Trust was a big plus for us too as it embedded the home in the heart of the Barnet community.

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Review from Stephen M (Nephew of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 88 years of living in the same council accommodation and after 2 hospital operations and lengthy stays in close succession my 90-year-old Uncle went initially into the care home for respite care. It soon became apparent to both him and us that the care afforded to him aided his recovery and would
also on an ongoing basis give him the safety nets and level of all-round care that he needed. To our surprise, he settled into the home extremely quickly and to date has not looked back. He has even forged friendships with fellow residents after having lived a fairly solitary existence for the last 20 years. The whole of the care team at the home is friendly and professional and I’m sure that this has aided his “feeling at home” in his new environment - his own words are “I love this place” - this says it all really.

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Review from Janet R (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so well cared for and looks better than she has done for ages. The home is comfortable, spacious, airy and welcoming. All the staff go the extra 150 miles for the residents and visitors. I cannot praise everyone enough.

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Review from R R (Resident) assisted by family/friend published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and secure and really well cared for. My room is lovely and cosy with my ensuite bathroom. All the staff are very polite and helpful and can't do enough for me. There's always lots to do if I want to.

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Review from Jean T (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently moved into Eleanor Palmer Trust - Nursing & Residential Care Home and we are really happy that he is in such a happy, caring place. From the moment we visited to look around, we appreciated the warm, friendly and cheerful atmosphere. My husband has a lovely ensuite room and every
effort has been made to make it comfortable and homely. The food is excellent and varied and families are welcome at any time. The staff ratio is excellent and nothing is too much trouble for them. They are cheerful and caring. Lots of activities take place including exercise and art.

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Review from A S (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was well cared for and respected at Cantelowes (Eleanor Palmer Trust - Nursing & Residential Care Home). She enjoyed the friendly communications between the staff (all the staff) and all of us. We all became friends.

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Review from C B (Sister-in-law of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has now been at Eleanor Palmer Trust - Nursing & Residential Care Home for 18 months. I have always been made very welcome by the staff when I visit my relative and they are very willing to facilitate anything my relative and I would like to do together. In the summer, there is a garden
to sit in and a summer house for the days when the wind is a bit chill and this is a nice private space. Whenever I have seen staff interact with residents they are friendly, respectful, helpful, calm and professional.
The activities coordinator knows the residents well and provides a variety of activities, thinking about what might appeal. The management team is approachable and helpful, willing to listen and be flexible. The care my relative has received has been very good, especially important as dementia takes its hold. Finally, a mention must be made of the cat who is a friendly, calming presence and much appreciated by my relative.

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Review from P B (Brother of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression of the care home is that it is situated in a quiet and peaceful location with amenities nearby. On entering the building the lobby area is comfortably furnished with the use of easy chairs for guests and the added reassurance of a friendly greeting from the staff. There is a well-maintained
garden complimenting the home and a summer house available which is for the use of residents and their relatives. The staff are friendly, accommodating and professional and care is provided on an individual basis depending on the different needs. There are daily and varied activities available to suit different interests and abilities. The management is forthcoming with information and we have found them easy to approach with queries and suggestions as needed and received help and support with this. Family involvement in our opinion is welcomed and encouraged by the care home.

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Review from Colin W (Brother-in-law of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the first time we visited and every other time, we have been welcome by friendly staff. My sister-in-law appeared to settle in well. The staff are always happy to help and keep us informed by phone or email.

Reply from Kirsty Harris, Registered Manager at Eleanor Palmer Trust - Nursing & Residential Care Home

I would like to thank you for taking the time to leave a review. We will continue to give the excellent care here at Cantelowes that we pride ourselves on providing to all the residents in our care.


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Review from Gabriele (Mother of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum moved into Cantelowes House at the start of the lockdown, from hospital. I am so glad that she is in such a warm and caring environment. The care staff are always kind and willing to sit and talk to the residents. The kitchen staff makes really good food. The nursing staff are excellent often
picking up on things that others have missed. The administration team are wonderful. All together they provide an excellent service, and especially now during the pandemic they have been very protective of the residents.

Reply from Kirsty Harris, Registered Manager at Eleanor Palmer Trust - Nursing & Residential Care Home

I would like to thank you for taking the time to leave a review. We take great pride in ensuring the stay our residents have with us is as should be expected, as though they are in their own home. We will continue to provide the excellent care we give to your loved one now and in the future. Kindest regards, the whole team at Cantelowes House.


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Review from Alfie (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for the last two years and I have to say I am very pleased with the care he has been given. The food is excellent and the staff can not do enough to make him as comfortable as possible. If he requires assistance it is there straight away with care and consideration to his
wellbeing. With dementia, he is in the last part of his life and I would not want him anywhere else. I am kept informed of any mishaps he has and I thank them from the bottom of my heart.

Reply from Kirsty Harris, Manager at Eleanor Palmer Trust - Nursing & Residential Care Home

Thank you for your wonderful review. We really appreciate the time that you have taken to leave your comments. We will continue to provide good care for your father now and in the future. Best wishes. Kirsty and the Team at Cantelowes House.


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Review from Mala S (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy and grateful to the staff who care for our dad during the national lock-down. Dad was moved from hospital straight to the care home during the lock-down, and the staff have reassured him and helped him settle into his new surroundings. The staff from the carers to the nurse in
charge of the manager are always helpful and ensure Dad's needs are catered for especially, as we cannot visit at this moment in time. At the moment our only connection to our Dad is through the staff, they have always got time to answer your call and put you at ease any time of the day. The rest of the review is based on the response we have from the staff and how our Dad looks on video calls as we cannot visit our him and have not been able to see the place first hand.

Reply from Natalie, Administrator at Eleanor Palmer Trust - Nursing & Residential Care Home

Thank you very much for your kind review. It has been a pleasure to look after your Father, and we look forward very much to when we can welcome family and friends back into the Care Home for visits.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Eleanor Palmer Trust - Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Eleanor Palmer Trust - Nursing & Residential Care Home is calculated as follows: ( (162 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eleanor Palmer Trust - Nursing & Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Eleanor Palmer Trust - Nursing & Residential Care Home

What types of Care is Eleanor Palmer Trust - Nursing & Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eleanor Palmer Trust - Nursing & Residential Care Home provide?

Palliative Care, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Eleanor Palmer Trust - Nursing & Residential Care Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Eleanor Palmer Trust - Nursing & Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eleanor Palmer Trust - Nursing & Residential Care Home to the centre of Barnet?

0.7 mile(s) as the crow flies, distance by road may be significantly further.