Elm Glade

397/399 London Road, North Cheam, Sutton SM3 8JH
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9.7 9 Reviews
  • Elm Glade, Sutton
Elm Glade care home in North Cheam provides a welcoming, friendly home for its residents.

Residents receive the care and support they need such as respite care and dementia care.

Residents have the chance to take part in the life of the home, with lots of activities to suit residents' interests.

Delicious meals are prepared on site.

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Care Provided by Elm Glade

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Schizophrenia
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Owner
  • Tissian Atapattu
  • Person in charge
  • Mathew John (Person in Charge)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Elm Glade

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
  • (these prices are only a guideline, please contact Elm Glade to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elm Glade Reviews (9)

9.7

Elm Glade has a Review Score of 9.7 (9.659) out of 10, based on 9 reviews in the last 2 years. Over all time Elm Glade has 9 reviews.

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Review from Keith R (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Elm Glade Care Home. The staff are amazing with great caring skills combined with empathy when required. My father's rooms is large and totally suited to his needs.to the rear is a lovely garden and their staff hold events like barbecues for residents and visitors alike.

Reply from Mathew John, Manager at Elm Glade

Thank you very much for giving feedback on our service we will continue to improve our service.


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Review from K G (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Elm Glade Residential Home for 3 years. We have always felt he is well cared for and his individual needs have been observed and addressed. He can't communicate therefore the staff have had to be very observant to pick up health issues which have been passed to his GP efficiently.
We are very grateful to the staff for the kind way they look after him.

Reply from Mathew John, Manager at Elm Glade

Thank you very much for giving feed back of our service we will continue to improve our service.


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Review from David M (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely friendly and caring home. We transferred our Mum here from another home that looked really nice, seemed very posh, but was sadly lacking when it came to the actual caring. Every single member of staff we've met has been fantastic. Very friendly and caring.

Reply from Mathew John, Manager at Elm Glade

Thank you for participating in our review. We will continue to improve our service.


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Review from J W (Son of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Elm Glade for four years now. She suffers from dementia which has had a continued cognitive and psychological effect which cannot be reversed. The staff have provided fantastic support and understanding and they continue to do so. Elm Glade provides an empathetic and
caring environment which is very reassuring to me.

Reply from Mathew John, Manager at Elm Glade

Thank you for participating in our review. We will continue to improve our service.


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Review from S B (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care my mum received at Elm Glade. The staff are very friendly and helpful and seem very kind towards my mum.
Mum seems happy enough there.
The food is always really appetising looking and she eats well.

Reply from Mathew John, Manager at Elm Glade

Thank you for participating in this review. We continue to improve our service.


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Review from J T (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly and their staff are very caring. My mum is always well turned out and tidy. Care has been taken to match earnings and necklace to what she is wearing. She is always happy when with the staff so she obviously trusts them. They make a point of letting me know of any problems if they
occur.

Reply from Mathew John, Manager at Elm Glade

Thank you for participating this review. We continue to improve our service.


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Review from Tracy C (Daughter-in-law of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been staying at Elm Glade Residential Care Home for about a month now. She seems so happy there and tells us how she loves being there. The staff and management have played an important role in this, and for that, I am truly grateful. She is being well looked after, and the food and
hospitality have been excellent. She shares a bedroom, which has turned out to be a great decision. There is a wide range of activities, which she has been encouraged to do and has been dancing to music, which she loves. It's been a great relief for the family to see how well she has settled in. Thank you, Elm Glade.

Reply from Mathew John, Manager at Elm Glade

Thanks for taking the time to participate Elmglade review; really appreciated.


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Review from J W (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Elm Glade for about 8 months. Her dementia meant that the first few weeks were confusing and difficult for her. The carers however understood and were able to help her make the transition to her new life. She has a very nice room looking out onto the large garden. We were able to
bring in a couple of her own armchairs, plus a TV which was kindly installed on the wall for her.
The standard of care is very high, the carers are always kind, attentive and patient. There is no doubt that Mum's general well-being has improved since she's been at Elm Glade.
Whenever we visit, the staff are welcoming and always have time to discuss and help with any questions we may have. We are very satisfied with the level of service being provided, we know Mum is in good hands and is being well cared for. We are glad we found and chose Elm Glade.

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Review from C B (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Elm Glade for 5 years now. She is very happy and feels safe and well-supported in all aspects of her care. Mum has a good size bedroom with her own furniture, pictures and ornaments making us feel very homely. Home-made meals are very good and those needing food liquidised
due to swallowing problems are very well managed, with advice from a dietitian, ensuring all dietary needs are met. Every member of staff is approachable and attentive to her needs. Elm Glade is very well-managed, is clean tidy and welcomes family members and visitors. Staff keep us well informed and any concerns with health are dealt with by visits from the doctor, dentist or chiropodist as required. Activities in the TV lounge leading into the conservatory and garden, perfect care.

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Elm Glade is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Elm Glade is calculated as follows: ( (82 Excellents x 5) + (26 Goods x 4) ) ÷ 108 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Elm Glade is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Elm Glade

What types of Care is Elm Glade registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elm Glade provide?

Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elm Glade have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Elm Glade?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elm Glade to the centre of Sutton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.