Elmstead Care Home

104 Elmstead Lane, Chislehurst BR7 5EL
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9.8 77 Reviews
  • Elmstead Care Home, Chislehurst
Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays.

The home has good transport links with a regular bus route going to Bromley and Eltham stopping directly outside the home, local train station going into London only a short walk away and, not to mention easy access to the A20.

Elmstead has four comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. Other facilities include an onsite hairdressing salon and well-maintained gardens that include spacious patio areas, summer house and pond. The home also has visiting chiropodists, opticians and dentists (arrangement by appointment when needed).

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Having its own large activities room and dedicated activities team, allows Elmstead to offer a seven-day activities programme. From weekly breakfast club, baking clubs, live entertainment, school half-term family days which involve children from the local community, craft mornings with the local nursery, movement to music and visiting animals to name a few, there is always something going on.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on. Search 'Bupa UK Elmstead Care Home'.

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Care Provided by Elmstead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Staples (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Elmstead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elmstead Care Home Reviews (77)

Total of 77, showing 1-20
9.8

Elmstead Care Home has a Review Score of 9.8 (9.823) out of 10, based on 16 reviews in the last 2 years. Over all time Elmstead Care Home has 77 reviews.

Overall Experience

  • 63
  • 13
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Date Published

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Review from M G (Relative of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a relative for the first time last week and was very pleased to see how lovely the decor and surroundings are. The care home smelled fresh and clean and everything looked spotless. I can see there are lots of activities and a nice garden - just wish my relative would take advantage of these
but I know the staff and the family are all trying to encourage her.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your relative in our care. We hope to continue providing your loved one with the best possible care.


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Review from B D (Respite Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is no better place than one's own home but having to stay at Elmstead has been made a whole lot easier because of the staff. The carers here are top-class (excellent).

Reply from Fran Donno, Customer Service Adviser at Elmstead Care Home

We appreciate you taking the time to leave us your kind response. We are so pleased to hear that you feel comfortable and happy at Elmstead Care Home. It is wonderful to know that you are impressed with the high standards of care provided by our "Excellent" staff. Thank you for choosing Elmstead Care Home for your stay.


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Review from Julie J (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care home here in Elmstead is fantastic. My mum is very happy here. All staff are pro-active and cheerful when visiting my mum and provide good care and are attentive to Mum's needs. The facilities are always clean and I am very happy with all aspects regarding my mum's care.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to see you again.


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Review from L A (Daughter-in-law of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into Elstead Care Home from the hospital. The staff are all very helpful and caring. Nothing is too much trouble for us as a family. It now gives us our time as we know dad is being well cared for and is safe.

Reply from Rosie Smith, Customer Advisor at Elmstead Care Home

Hello and thank you for leaving a lovely review for the team at Elmstead Care Home. It is always great to hear words such as "helpful" and "caring" used to describe our staff. We are so pleased that your father-in-law has settled in well and that you now have peace of mind knowing he is safe and well cared for. Thank you again and best wishes.


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Review from C D (Respite Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a respite stay and received the best care from everyone.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your feedback. We are Happy you enjoyed your stay. Thank you for choosing Elmstead Care Home for your stay.


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Review from F D (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely care home. Mum stayed while I went on holiday, she was recovering from hip surgery and I wheeled her in, when I returned to collect her she was walking with a stick. I was amazed. Wonderful place with wonderful staff.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful Place" and "Wonderful staff" being used to describe our care. Thank you for choosing Elmstead Care Home for your stay.


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Review from Linda K (Sister of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Elmstead Care Home. My brother is always very happy when I visit him. It is always lovely and clean too. There are plenty of activities and the occasional entertainment for the residents to enjoy. I cannot fault the staff, they are all very caring as well as management. Overall,
a great home.

Reply from Maria Ricketts, Customer Care Adviser at Elmstead Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care. It is always nice to hear words like lovely and caring being used to describe our staff. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.


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Review from Julie J (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmstead Care Home is an outstanding home with wonderfully, caring staff. The home itself is really cosy and welcoming, and always spotlessly clean; I always loved visiting. The carers are fantastic, and always treated my mum with kindness and dignity. They go out of their way to get to know the residents
and their families really well; they become like extended family. There is a really good range of activities, as well as different rooms for the residents to enjoy, such as the lounges, cafe, activity room, hairdressing salon, two gardens and a beautiful summer house. The food is a very high standard. My mum was incredibly happy here, and I am forever grateful to all the staff who took such wonderful care of her.

Reply from Grace Langfield, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear you found our home so "cosy" and the care of the staff "fantastic"; it's nice to know you feel like a part of our Elmstead family. We will certainly pass your comments on to the manager and hope you can go away from this feeling like your Mum received the best possible care.


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Review from Elixabeth R (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my dad is being looked after. He is eating well and I feel he is relaxed. The staff are friendly and caring.

Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. We hope to continue providing him with the best possible care.


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Review from W R (Son-in-law of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It always seems to be efficient and calm. Good relationships with residents and the staff, good housekeeping, always looks clean and well-kept. The food always looks appetising.

Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Allen S (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into the home during the Summer of 2023. Every member of staff made the experience of her going in a very easy transition. Since then, again all staff have taken care of her every need with care and love. The food and activities are of a very high quality. We would always recommend
this home to friends and family who may need this facility for their elderly relatives.

Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care Home

Thank you for your kind words, We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Jane D (Daughter-in-law of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, makes you feel very welcome. Nothing is too much trouble. Residents are treated very well. Quick to sort out illnesses ie doctors called and support given.

Reply from Eden Tomlinson, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Cheryl M (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very worrying when a vulnerable loved one needs specialist residential care. I did a lot of research before choosing this home for my mum. She's been a resident since 2017 and has been very happy here since day one. The carers are genuinely caring and that's what makes the home so special. Emphasis
is placed on making the residents feel like they're in their own home. My mum's room is full of stuff that makes her happy. There are lots of activities and good company to be found for every resident. Elmstead Care Home provides the kind of care you just cannot provide in a private home; specialist equipment with safety in mind and skilled carers who know what they're doing. I couldn't care for my mum as well as Elmstead do, which is why it's been the best choice for her.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and hope Elmstead Care Home did everything possible to make the transition as easy as possible for her also. We hope she feels like a part of our Elmstead family. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Sharon T (Niece of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled into Elmstead Care Home very well and finds the staff there helpful and friendly. She is always well-presented and enjoys the services of the hair and chiropodist people. Overall I feel she is much happier in herself than she was when at home

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially hearing words like “helpful” and “friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Keith T (Guardian of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being accepted into Elmstead Care Home my relative has become much more settled. Previously when they were living at home they were forgetting meals and becoming increasingly isolated. Whereas no one wishes to put a relative into care, there is an improvement that would not otherwise have been
possible.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your relative in our care and we hope Elmstead care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from Brian F (Nephew of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Elmstead Care Home. Our uncle was made very welcome and soon settled as a permanent resident after a respite stay. We feel we have found the ideal location for a single gentleman who was becoming lonely.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your lovely review. We hope Elmstead Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your uncle in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from A S (Sister-in-law of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good communication with staff updating us with any medication changes etc.
Safe and secure home. Excellent food. Caring staff, many who have been with Elmstead for many years.

Reply from Grace Langfield, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your comments. It's always nice to hear family members feeling at ease with the care that is provided at our care home. Thank you for choosing Elmstead for your loved one's stay.


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Review from J W (Friend of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Elmstead Care Home, on my weekly visit, very friendly and not at all what I expected of a care home.

Reply from Rebecca Kellegher, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. It is always nice to hear positive comments regarding our care. We are looking forward to seeing you again.


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Review from Aimee J (Niece of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because my aunt is very happy here and staff are lovely.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. We hope to continue providing your loved one with the best possible care. Thank you for choosing Elmstead for your stay.


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Review from Drew S (Nephew of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy with all the care she receives. She's made friends. I can't thank the brilliant staff enough. Thank you.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for your feedback. We hope Elmstead Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Aunt's stay as comfortable as possible.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Elmstead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Elmstead Care Home is calculated as follows: ( (154 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 186 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmstead Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

All our rooms are different sizes with tasteful neutral decor. They are light and airy and some have garden views. Each room has ample storage in light oak and a comfortable arm chair for you to relax in.


Awards / Recognitions (1)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Elmstead Care Home

What types of Care is Elmstead Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elmstead Care Home provide?

Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elmstead Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Elmstead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmstead Care Home to the centre of Chislehurst?

1.4 mile(s) as the crow flies, distance by road may be significantly further.