Review from Jean R (Sister of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience

My brother came to Elmstead Care Home in May and he has been so happy. He has made lots of friends. He has settled in so well because the carers are so helpful and friendly. He is joining in with all the activities and enjoying it all so much. The staff are all very easy to talk to and understanding.

We are so happy that our brother is being well cared for and he is happy. The care manager is lovely.

Reply from David Mclean, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your brother in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from B G (Sister of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience

My sister moved into the home recently and we couldn't be happier. She is being so well looked after by all the staff, we couldn't ask for more. The staff are kind, considerate and very hard working. My sister has settled in like she has always been there, she is back to her old self! We particularly

like and the activities put on for the residents.

Reply from Rebecca Kellegher, Customer Service Adviser at Elmstead Care Home

We are happy to hear you feel at ease with your sister being in our care, it is always nice to hear words like "kind and "considerate" being used to describe our care. Thank you for choosing Elmstead Care Home.

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Review from E W (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

Our father, who suffers from dementia has been a resident at Elmstead Care Home for about a year now. We have found he is treated with genuine affection and respect by the core care team who are all long-standing members of staff. His bedroom feels bright and clean, and he enjoys a varied diet. The

manager also handled the pandemic particularly well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your review. We are happy we could help you and your family through the transition into care, especially during difficult times with the pandemic. We are glad that you found this was well managed. Thank you again for your feedback.

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Review from Joan D (Resident) assisted by family/friend published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

Comfortable accommodation. Very clean. Nice room - it was good I could have some of my own furniture, ornaments, etc. Good food. Caring and attentive staff. Cheerful and helpful staff. Activities are available. I am very happy here. I don't think I could find anywhere better.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. We are so glad to hear that you are happy in our care at Elmstead.

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Review from Michael H (Brother of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

This is an outstanding care home. From the moment we checked my brother into Elmstead sixteen months ago, he became a changed man. He had been listless and depressed, but the very dedicated and sympathetic staff soon helped give him a new purpose and spirit. He was ill, and this in itself, presented

the staff with challenges, but they were very skilfully and professionally oversaw a marked improvement in his condition. He was by no means the easiest patient, but he was treated with great respect and affection, and his dignity was maintained at all times. We were impressed not only with the standard of personal care he was given but also with the standard of cleanliness, food and activities. And remarkably, Elmstead has remained Covid-free as the pandemic raged around them - a tribute in itself to the very high standards this home maintains. Communication, too, has been first class. At all times, we were kept up to date with every aspect of my brother's condition.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. It is so nice to hear that your Brother found a new sense of purpose once he moved into Elmstead and that the staff treated him with such dignity and respect at all times. We hope you will be able to go away from this knowing that he received the very best care possible. Thank you again for your kind words.

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Review from Rosemary H (Wife of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

At a very stressful time, and after extensive searches, we, as a family, could not be more grateful to the manager and staff at Elmstead for giving us the reassurance that my husband is in a loving home. It's perfect!

Reply from Amanda Barnes, Customer Service Adviser at Elmstead Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult and stressful time. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review from J M (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

My mother has only been at Elmstead for a short time, but the difference this has made to her has been amazing. Mum is settling in far quicker than I imagined and is very happy. She is enthusiastically joining in the many activities on offer and is beginning to build relationships with the wonderful

staff team. Everyone I have dealt with has been very compassionate and extremely professional. I cannot recommend Elmstead highly enough and can only thank them for the kindness, care and support they have shown.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. We are glad to hear the transition has been easier than you expected and that Mum is feeling settled and happy in our care already. It is always so nice to hear words like compassionate and professional used to describe our staff. Thank you again.

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Review from Nicola O (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience

There are not enough words to express our love and gratitude you gave to mum, my brother and myself during her time at Elmstead. Entrusting the care of someone you love to others is a very difficult decision to make. From the moment you walk into Elmstead, you feel the love and the warmth all around

you. All your worries are forgotten as you are drawn in by a team of wonderful people. The team, where do you begin? They are all exceptional in every possible way, from carers, entertainment, domestic, kitchen, maintenance to management. Nothing is ever too much trouble; they truly went above and beyond to ensure that mums time spent at Elmstead was happy, never a dull moment, you name it they did it. As a family, we have had some amazing times and some sad times. Everyone pulls together to support you when needed, always going that extra mile. What more could a family wish for? Knowing that when you leave your loved one, they are always in safe hands.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for and is looked after with warmth and compassion. That you use words like "exceptional" to describe the care is so lovely, we will certainly pass your kind words on to the whole team. Thank you for trusting us to look after your Mum.

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Review from Monica H (Niece of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

The staff have been overwhelmingly supportive. Nothing is too much of 'an ask'. For example, on Easter Sunday (a non - visiting day) the staff were happy to take Easter cards and presents to my relative and to alert him that I was standing in the car park where he could see me and we could wave to each

other. This was incredibly important to us as a family as it was the first Easter that we have not been able to meet and celebrate Easter together. I phone the home on a regular basis and my calls are answered in a timely and efficient manner. As the delegated family visitor I enjoy time with my uncle and really appreciate the swift and efficient process of completing the lateral flow testing before my visit can commence.

Reply from Melanie Cope, Customer Service Adviser at Elmstead Care Home

Thank you for taking your time to leave us such a lovely review. We are so glad that you feel nothing is too much of an ask, as we always endeavour for this to be the case! We are so glad to hear you got to see/wave to your loved one at Easter and are happy with the communications your receiving. We will be sure to pass your lovely words on to the relevant people.

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Review from M H (Nephew of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

Going into a care home is never is, but particularly during the pandemic, staff at Elmstead were very understanding, helpful and provided reassurance for myself and their new resident. Excellent attitudes, with the result, my aunt settled in without difficulty.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time out to write your review, and thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. I hope your Aunt has now settled in well and that you are now reassured she is getting the best care and attention she needs. If there is anything else that we can do to make her stay more comfortable, please do let us know.

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Review from C H (Friend of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

Resident always kept clean, tidy, happy. Staff always very helpful.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Elmstead Care Home

Thank you for taking the time to leave your review. We have genuine regard for all our resident's health and well being. It is always nice to hear from family members feeling like their loved one is cared for, looked after and are happy. If there is anything else that we can help with, please just ask.

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Review from Kerry G (Granddaughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

Absolutely amazing! Our nan has been residing at Elmstead for a while now. They give full support for families and their residents. Have done their best through these terrible times we are all experiencing. A BIG thank you to all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your review. We are so glad you have felt supported through what has been a very difficult time.

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Review from Jane W (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of this home. Mum had a really bad time before going to Elmstead but she is so happy there. The staff are amazing nothing is too much trouble. Mum is like a new woman, she is so well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your feedback. We are so happy to hear your Mum is feeling 'like a new woman' in our care.

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Review from Tessa E (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

Elmstead has been home to my Step-Father for the past year. I can not be more grateful to the staff for the genuine care and love they not only give him but to my family. I know he is in the best place for his needs and even through his dementia, he enjoys his activities and especially the food. This

home can not be faulted and if you are thinking of sending a loved one, I highly recommend it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your kind review. It is lovely to know your whole family feels supported and cared for by the team. I will pass your kind words on.

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Review from Nicholas H (Grandson of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

Maintained video calls. Prior to Covid, visitation was easy and good home. Friendly staff and not been any issues. Managed safety to the best of my knowledge well, with Covid. Hopefully, visitation opens again when safe.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for taking the time to leave us a review. We are glad to know you feel your family member is safe in our care. Thanks again and we hope to be able to welcome you for visits again soon.

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Review from Linda O (Wife of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

When initially I realised that I would need to find a care home for my husband I felt totally overwhelmed with what seemed the awfulness of the situation. Yet from my very first telephone call to the Manager at Elmstead, I could not have felt more supported. The staff are totally amazing and throughout

all of the difficulties that Covid has inflicted on the country, they have remained cheerful, creative and upbeat. They have obviously not been able to have their usual entertainers go into the Home but have still managed to organise fun activities to occupy the Residents. The care that my husband receives could not be better in any way. He certainly enjoys the selection of great home-cooked food. Many of the staff have worked together over several years and this shines through. They truly are a great team and I cannot say thank you enough for all that you continue to do to make our lives as positive as possible by keeping us connected and supporting me as well as my husband!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for taking the time to leave us this review. We are so happy to hear about the care you feel you have been given by everyone at Elmstead. Thank you again and we look forward to being able to keep supporting you both going forward.

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Review from Janice S (Niece of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience

My aunt has lived in the home for almost four years now. She settled in very easily as the staff are so friendly and caring. She loves the food and her room is kept immaculate. When we could visit, I was always made welcome and sometimes joined in with activities, which was lovely. The staff also make

a fuss of my aunt on her birthday which she enjoys. The staff have been working so hard, especially during this pandemic. I really appreciate everything they do now that we can’t visit. The staff keep me updated and even help me to see her via video call. We couldn’t have found a better place for her to live. She is so well looked after.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elmstead Care Home

We are very happy to hear you can feel at ease with your aunt in our care.
Thank you for the kind words.

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Review from Sharon W (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Not being able to visit my mum "normally" has been incredibly difficult. Knowing she is being cared for by the Elmstead family is so comforting. The staff Facetime me and the outside visits are being organised well. They have been absolutely fantastic during the lockdown and I honestly could not want

for my mum to be in a better place. Thank you to everyone at Elmstead.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time.

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Review from Lenny W (Grandson of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Every time I have been to visit my Nan, all the staff have been very welcoming and nice to talk to. All of the residents seem to be very well looked after and happy. The home itself is always very well presented and clean.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for your feedback. We really appreciate you taking the time to leave us such lovely comments.

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Review from C W (Granddaughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience

All staff at Elmstead are always kind and chatty to our family and Nan, she is so well looked after. We have missed her so much during the pandemic but she couldn't have been in better hands, they treat her so well and we are very happy.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elmstead Care Home

Thank you for trusting us with your Nan's care, we are so pleased to hear that you are happy with the care we are providing. Thank you for leaving us a lovely feedback.

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Elmstead Care Home

Care Provided by Elmstead Care Home

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Funding & Fees Guide for Elmstead Care Home

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