Eversfield House

45 Mulgrave Road, Sutton SM2 6LJ
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8.5 26 Reviews
  • Eversfield House, Sutton
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Care Provided by Eversfield House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 24 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Sutton & Cheam Elderly People's Housing Association
  • Person in charge
  • Leroy Frere-Edwards (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Eversfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
  • (these prices are only a guideline, please contact Eversfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Eversfield House Reviews (26)

Total of 26, showing 1-20
8.5

Eversfield House has a Review Score of 8.5 (8.542) out of 10, based on 2 reviews in the last 2 years. Over all time Eversfield House has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 0
  • 0

Date Published

26
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2
24

Review from K R (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Eversfield House for a period of respite care, which has happily turned into a permanent stay. All the staff have been so friendly and supportive, giving me regular updates on my mother's participation in activities. The new manager is doing a great job and has been accessible and
communicative. My mother is settling in well in her lovely, spacious room with easy access to the garden, which has been valuable in the recent good weather. Thank you Eversfield.

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Review from C G (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I went to Eversfield House Care Home I felt like I was at home. All the staff to the cleaners are so friendly, they are so caring to all the residents. We knew it was the right move for our dad, we noticed he is happy and more sociable. The management are tremendous, I would recommend
it to all our friends without a doubt.

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Review from S G (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first went to visit the care home it was very friendly. The staff help with anything you ask. When I brought my dad to Everfield House I knew that he would be happy. The best ever care home. I have seen a change in my dad he is more sociable, and friendly and the staff spend time with him and
the management as well. They are fantastic best ever. I would recommend this home to any of my friends that need it without a doubt. A very positive outcome and thanks to everyone at Eversfield House.

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Review from Julie L (Daughter of Resident) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and friendly care home. I always feel very welcome when visiting my Mother. All management and staff are very helpful and the attention and kindness they give to residents is impressive and reassuring. Overall Eversfield is a happy home and one which I am so pleased to have found for
my Mother.

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Review from A C (Relative of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has resided at Eversfield House for over 4 years. Management and trustees are exceptional. Eversfield House is maintained to an excellent standard. It is run as a charity, which I feel makes a real difference. Staff turnover is limited, a testament to the home that it is a good place to
work and to be a resident.
The care given to my relative means I do not worry and can continue to work etc.
My relative feels at home. There is plenty going on on a day to day basis; activities are available if they want to participate.
Personal care needs are met well and with respect.

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Review from Susan W (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Eversfield in July 2018 and it has been wonderful watching her health and life quality improve there. The environment is welcoming, safe, friendly and accommodating. The Manager has a medical background and has a charming approachable and "open door" helpful attitude while ensuring
excellent medical care. Eversfield is run by a charity, ensuring good value for money and all surpluses are put straight back into providing for the care and facilities of the residents.

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Review from Phillip R (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maintains a high standard of both comfort and care, long-serving dedicated staff who give a personalised 24-hour service. Everyone is treated with dignity, a warm, friendly atmosphere, home cooking with lots of choice and variety. Everyone's tastes are catered for, day to day activities, outings, entertainment
every week and excellent, caring management. An excellent home from home.

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Review from A H (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eversfield House is an excellent care home. The residents are very well cared for and the carers are very attentive and kind. It is always very clean and well maintained. I feel my mother couldn't be in a better home.

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Review from Irene E (Friend of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a lady each week she is more than happy in the home.

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Review from Pauline F (Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a wonderful home.

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Review from A J (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I visited the home, I have always found it to be friendly and welcoming.
Nothing is too much trouble for all the staff.
I would definitely recommend it to friends and family.

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Review from Mandy K (Niece of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eversfield House is like a home from home. Friendly, caring and professional, they really know the results and all their quirks! Easy to approach and extremely helpful, the staff always have a smile on their face, and nothing is too much trouble. We were worried about my uncle's transition from living
on his own to a residential care home, but he has settled in extremely well and now has a new lease of life. Thank you to everyone at Eversfield House.

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Review from Dorothy L (Friend of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend convalescing at Eversfield House for 6 weeks, following a serious operation.
I was pleasantly surprised to find an efficient home with friendly, efficient staff, her room was light and airy, well furnished and the food most appetising, fresh and home cooked with an amazing choice.
My friend received excellent care and will be sorry to leave and return to her own home. She was visited regularly by a G.P and practice nurse from the nearby surgery.
What a surprise to find such an excellent care home. When one reads about the poor service some people endure at other care homes.
If in the future I need the services of a care home I am confident that I know where to go and I have no hesitation in recommending the home to others.

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Review from Andy P (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eversfield House is an excellent residential home and made my father's last 18 months much happier than they might otherwise have been. From the management team to the cleaners, all the staff are extremely hard working while never being too busy to take the time to talk to residents reassure them and
make sure they are comfortable and happy. Although it is a residential home the medical knowledge of the staff, in particular, the manager is excellent and their attention to detail and care in these areas is exemplary with a wide range of well-cooked food nutritious diet is also achieved my father could not have been in better care and it was very comforting for my siblings and I know how well he was being looked after.

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Review from Yvonne M (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Homely atmosphere together with a friendly approach. Visitors are welcome throughout the day and depending on the length of journey, are offered refreshments. There is entertainment once a week.
There is a service of a doctors surgery opposite the premises. Food choices of menu offered daily and individual
tastes are usually catered for.

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Review from Roger M (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent retirement home and I have been impressed with the care, kindness and attention given to everyone. My mother is now very elderly and can be difficult to look after but she is cared for with understanding and patience. Also, I would mention that the mix of entertainment and wellbeing demonstrations
provide a stimulating environment.

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Review from Mary Ann E (Friend of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend was very poorly. The care he was receiving at home from a care agency was inadequate. I had been visiting Eversfield and was impressed with the care and surroundings. The home did not smell. I was always made welcome. I approached the manager and asked her to put my friends name on the list.
He moved in and we expected him to survive six months. Due to his excellent care he survived 4 years. Sadly he passed away recently. I shall continue to visit the home and recommend it.

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Review from R R (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother enjoyed staying at Eversfield House. She was loved by the staff and got on very well with them. She made some friends with the other residents and was welcomed to activities and the outings. Because of the layout of the residence, mum's room was a little remote, but that could not be helped
and mum loved her room which was nice and quiet. Overall, I am pleased with the care mum was given.

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Review from Colin K (Power of Attorney of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eversfield House provides an excellent quality of care for their residents. As power of attorney for my friend who was a resident, I was aware of the support and positive ambience around the home. Towards the end of my friend's life, he lost his taste and catering was helpfully adjusted to support him.

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Review from J C (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eversfield House is very nice. Mum is very happy here. The staff are very good and the food is also good. Mum could not write this herself.

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Current Review Score: 8.5 (8.542)

Overview of Review Score

The Review Score of 8.5 (8.542) out of 10 for Eversfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Eversfield House is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.542 Points relating to the number of positive Reviews for Eversfield House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 2 Positive Reviews ÷ 4.8 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Eversfield House

What types of Care is Eversfield House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eversfield House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Eversfield House have?

There are 24 Single Rooms.

What are the Facilities & Services at Eversfield House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eversfield House to the centre of Sutton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.