Five Oaks

377 Cockfosters Road, Hadley Wood, Barnet EN4 0JT
Submit a Review
9.8 39 Reviews
  • Five Oaks, Barnet
Five Oaks is a purpose-built care home, situated in the affluent location of Hadley Wood which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the AgeCare group that aspires to provide the very best residential care in beautiful hotel-style surrounds.

The home was developed in 1995 to provide residential and dementia care for the elderly. No expense has been spared on the magnificent interior with every bedroom having being bespoke, fully decorated with luxurious furniture and fittings, en-suite facilities, flat screen television, telephone and internet access. Residents are able to bring their own furniture if they so wish to really make it a home away from home.

The staff at Five Oaks are a well-established team, providing care whilst being mindful of each resident's individual needs and requirements. Care is provided with dignity and respect by compassionate people. Visit to see how they make a difference to people’s lives.

Show Five Oaks on the Map

Care Provided by Five Oaks

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rahima Mulindwa (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Five Oaks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
  • (these prices are only a guideline, please contact Five Oaks to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Five Oaks welcomes visitors at any time and does not have set times


  • Parking

  • Free on site parking is available at Five Oaks


Five Oaks Reviews (39)

Total of 39, showing 21-39
9.8

Five Oaks has a Review Score of 9.8 (9.753) out of 10, based on 20 reviews in the last 2 years. Over all time Five Oaks has 39 reviews.

Overall Experience

  • 33
  • 6
  • 0
  • 0
  • 0

Date Published

39
17
17
20
19

Review from Janice L (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived in Five Oaks since August 2021. Five Oaks is excellently managed with a caring and professional senior team. From what I have seen, the carers really do care about the comfort and dignity of the residents. Five Oaks has a very homely feel about it and is clean and well maintained.
I am kept well informed about matters. My parents have settled in well and I am can relax in the knowledge that they are safe and well looked after.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. The management and staff are delighted with your comments and we are very proud to have the opportunity to care for your parents. We all look forward to welcoming you back to the home very soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley L (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The immediate appeal of Five Oaks is from the moment you step into reception it doesn't feel or look like an institution but a warm, friendly hotel. My mum has lived at Five Oaks since November 2018 having spent 10 days there for respite at the beginning of that year. The lively, friendly and loving
atmosphere confirmed for me that it would be the best place for her when she needed full-time care. Pre-pandemic days were always filled with some kind of activity and entertainment with a huge focus on music which residents and family could enjoy together. My mum has Parkinson's causing her to have good and bad days which the staff fully understand and manage with care and kindness. I have always felt like one of the Five Oaks family even through the pandemic where every effort has been made to safely allow relatives contact with their loved ones. The senior staff and managers always deal with any concerns regarding all aspects of the residents' care.

Reply from Luke Sargeant, Operations Director at Five Oaks

Thank you for taking the time to leave us a review. The management and staff are delighted with your comments and we are extremely proud that you have chosen us to help care for your mother in her later years. We always look forward to your visits and equally we are even more excited to welcome you back with fewer restrictions in place over the coming months. Thank you again from all of us at Scimitar Care Hotels PLC.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed into Five Oaks last August. I have nothing but praise for the care she is receiving. The staff are always friendly and helpful. Overall, I consider we were lucky to find her a place in this home.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review, the management and staff are delighted with your comments and we're so glad that your mother has settled well at Five Oaks. We all look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosanna S (Niece of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been living at Five Oaks for 3 years now and has been very happy living here. My uncle tells me that the staff are very good, checking up on him even during the night time, which is reassuring in case he has a fall and cannot reach the alarm. Five Oaks is kept very clean including the seating
and dining areas, the toilets, bathrooms and the residents' rooms, hygiene is very good which is very important to keep infection at bay. My uncle says that the meals are very good and has no complaints about the food at Five Oaks.


I visited Five Oaks myself and can honestly say that it has a really comfortable homely feel, is very well decorated and very much like a family home, which in my opinion is very important to the mental well-being of the residents. The staff are trained to help with medication and I have peace of mind that my uncle is being well looked after. I would recommend Five Oaks.


Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. The management and staff are very appreciative of your comments and are so happy that both you and your uncle are happy in our care. We all look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son-in-law of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Oaks is a very well run care home with conscientious, professional, kind, attentive and very helpful staff. The health and welfare of the residents are clearly front and foremost in all the actions of the staff. There is a choice of well balanced, home-cooked food at each mealtime and my mother-in-law
is always complimentary about the food and has many favourites.


In the pre-Covid era, Five Oaks had an entertainment manager who arranged a wide and varied range of daily activities. There were usually 2 activities a day, including pantomimes, mini-stage shows, singers, musicians, physical activities, etc.


Five Oaks looks more like a hotel than a care home, which we took into consideration when we originally reviewed the local care homes. This is why my mother-in-law felt at home almost immediately. Our family continue to be extremely happy with the level of care and attention that Five Oaks provide.


Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review, your comments are very much appreciated and the management and staff are delighted to have received such praise. We very much look forward to seeing you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart S (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Five Oaks for nearly eight years now, coming in during May 2012. During that time, she has always been respected and treated very well. Staff are very helpful and polite.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. We're so happy to have had the privilege to care for your mother over the past eight years and we look forward to many more years to come. We all look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe A (Granddaughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Oaks has been an absolute dream! We are so grateful for the outstanding care and hard work by all the staff. I highly recommend Five Oaks and couldn't be happier! Keep the staff!

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us your review. The management and staff are delighted with your comments and we're so glad that you and your family are happy with our service. We all look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet B (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Oaks has extremely high standards in all aspects of caring for their elderly guests. The staff are friendly and very helpful. The hotel cleanliness and decoration is impeccable. My mother enjoys the variety of entertainment offered and attends when she’s able to do so.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. Your comments are very much appreciated by everyone at Five Oaks. We very much look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve M (Son of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident in May 2018 and has received the utmost care since then. The staff and management are extremely caring and cater to my father's requests to make him as comfortable as they can.

Reply from Luke Sargeant, Operations Director at Five Oaks

Thank you for taking the time to leave us a review. Your comments are very much appreciated by the management and staff and we look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been really happy here. This is her third year. Recently she has needed more care and I couldn’t be happier with the care and kindness she has been shown. Five Oaks is a special care home and they have become like our family. Certain staff, in particular, I feel treat my mum like she was their
own. The staff are very approachable if we have any concerns. The stress has been taken away from us knowing that mum is being well looked after. The manager is a very warm and friendly person. I would highly recommend it. As a family, we looked at many places for mum as she is extremely fussy and this was the only place that ticked all the boxes!

Reply from Luke Sargeant, Operations Director at Five Oaks

Thank you for taking the time to leave us a review. The management and staff are delighted with your comments and we're so glad that your Mum is happy and settled. We all look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne F (Respite Resident) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My third respite stay, once again well looked after. All the staff are amazing, always smiling and helpful. I hope to return next year. My thanks to all no matter their role. Best wishes.

Reply from Luke Sergeant, Operations Director at Five Oaks

Thank you for taking the time to leave us a review, the staff and management are so glad you enjoyed your stay and all look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick N (Son of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our minds are much more relaxed now we know we can rely on Five Oaks to look after mum better than we could at home and keep her safe - which we couldn’t.
We are always welcomed when we visit and can do so at any time.
We are very comfortable with the decision to place her at Five Oaks and are thankful
that there was a place for her in her time of need.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. The staff and management are very happy with your comments and we're all glad that both your mother and your family are comfortable and content. We all look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian L (Son of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Five Oaks for over 8 years and appreciates that he is in a safe environment. Staff have made adjustments to meet his particular needs particularly regarding his meals and meal times.
He is still active and likes to go for a walk most days of the week, weather and health permitting
and the freedom that he has to do this helps both his peace of mind and his general wellbeing.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us your review, it is very much appreciated and we look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert K (Son of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring team who have looked after dad for several years now. I have every confidence in their abilities to provide him with a safe homely environment.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us your review, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew O (Son of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care of my mother. Everyone at the home is welcoming and committed to doing their very best for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mrs D A P (Daughter of Resident) published on 19 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall view is that Five Oaks is a caring and professional service, extremely well managed.


I have found the staff are well motivated and doing a very good job under what can be difficult circumstances as some residents can be very demanding.
Staff appear well informed generally and at no time

in the last 2.5 years have I needed to make any complaints.


House keeping is excellent and the restaurant provides a good variety of appetising food.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham P (Son of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father transferred to Five Oaks on 3 May 2017. I and my father knew the care home relatively well as his sister had lived there for some years previously and I used to take him there for lunch with her.
my impression of the home is that the facilities are spotless, the food is excellent, podiatry
the staff are helpful and considerate.


the local doctor visits every Thursday as does a district nurse and other personal care arrangements are podiatry.


I know that other activities are arranged eg bingo, chair exercises and the like


My father has told me that he feels safe, enjoys the food very much and that he is treated well by all the staff.


it has taken a big weight off my mind.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W J (Husband of Resident) published on 5 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Up to the standard, we expect after several uses of Five Oaks for respite care. Happy to recommend Five Oaks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James Y (Son of Resident) published on 5 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a happy resident at Five Oaks for nearly four years (until his death, in February 2016) and we had no hesitation in placing my mother in Five Oaks, once she was unable to cope with everyday needs.
She already knew many of the staff and had enjoyed good friendships and positive relationships
with many staff members, across all responsibilities, for many years before.
This helped her to settle in very quickly, at what is always a very difficult time of transition.
We are thankful to have the very professional and caring team at Five Oaks to take good care of our mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Five Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Five Oaks is calculated as follows: ( (181 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 235 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Five Oaks is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Rahima

Rahima Mulindwa

Job Title: Registered Manager

Joined: 2023

With over 15 years in healthcare, Rahima is a seasoned professional with a leadership style marked by empathy. Her managerial expertise extends beyond routine duties, actively cultivating inclusive workspaces and prioritising respect and motivation for the team and those under her care. Beyond healthcare, she finds joy in theatre and showcases culinary skills when hosting friends and family. This multifaceted approach reflects her ability to balance professional excellence with a rich personal life, contributing to a positive atmosphere in both her workplace and personal circles. Rahima's leadership is characterised by a unique blend of professionalism, empathy, and interpersonal finesse, making her a standout presence in various settings. The commitment to creating a supportive environment is evident in both professional and personal pursuits, portraying her as a well-rounded and influential individual. In essence, Rahima's 15-year journey in healthcare demonstrates an unwavering commitment to excellence and compassion. The ability to seamlessly integrate diverse aspects of her life into both spheres makes her an invaluable asset, leaving a lasting impact on everyone she encounters.


Gina

Gina Zsolnai

Job Title: Deputy Manager

Joined: 2015

Gina Zsolnai is the Deputy Manager at Five Oaks Residential Home, where she is deeply committed to maintaining the highest standards of care and well-being for residents. Holding a Certificate of Higher Education in NVQ Level 3 in Health and Social Care for Lead Adult Care Workers, Gina combines both knowledge and practical expertise in her role. She is passionate about delivering compassionate, person-centred care, always ensuring the dignity and respect of each individual.


Gina’s career has progressed from Care Assistant to Deputy Manager, with a constant focus on promoting residents' well-being and happiness. She works closely with her teams to ensure exceptional care and takes pride in creating a nurturing, supportive environment where quality care is the top priority. In addition to her professional expertise, Gina is fluent in both English and Hungarian.